question on jeep dealer refusing service.
#141
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
Dave,
You're being unrealistic. Let me explain why.
Put yourself in the shoes of a Service Manager in the typical car store.
Hypothetical situation:
Two customers show up at 7:30 AM, both with serious problems requiring
urgent attention.
Customer A is John Doe, the roofing contractor who purchased his new truck
from your Sales Department last week. He'll be buying another truck from
your store in 6 months, and his entire fleet of 10 vehicles is serviced in
your shop.
Customer B is Jane Smith, a local woman who bought a used program car out of
town last week without ever giving the guys in your Sales Department a
chance to earn her business on two similar cars sitting out on the lot.
You're fully booked up with the exception of one technician, who has time
available at 8 AM. Who do you schedule in?
On the subject of free loaner cars and the shuttle van:
You have a budget for two loaner cars and one shuttle van. You can provide
this free, value-added service to 50~60% of the customers. Who do you offer
this to, the 'bought out of towners' or loyal 'bought local' customers?
Sure, it would be nice to have 4 loaner cars and two shuttle vans, but that
would force you into raising prices, losing service business, and laying off
a technician as a result.
Car dealerships, like any business, must remain competitive and generate a
profit. In the course of normal business, choices must be made. If those
choices favor loyal customers, so be it.
As for "paying an extra $2 to 4 grand for a vehicle", that's absolutely
ridiculous. The car business is way too competitive for that to happen,
unless you allow it.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"dave" <x1236@charter.netREMOVETHIS> wrote in message
news:qVWfc.13208496$Id.2196626@news.easynews.com.. .
> > but I doubt the Red Carpet
> > will be extended to you in this situation. Understandable IMO.
>
> I would expect 99% the same, quality treatment from a dealership I chose
to
> service my Jeep whether I bought it there or not. Same personal
treatment,
> same loaner car..same everything. About the only thing I could see
> happening any differently might be coupons sent or maybe a car wash as a
way
> of saying thank you for that extra 1% difference, "for purchasing from
> us"... neither of which would sway me in to paying an extra $2 to 4 grand
> for a vehicle. "so what, I don't get red carpet treatment. I still saved
> $4k"
>
> dave
>
>
You're being unrealistic. Let me explain why.
Put yourself in the shoes of a Service Manager in the typical car store.
Hypothetical situation:
Two customers show up at 7:30 AM, both with serious problems requiring
urgent attention.
Customer A is John Doe, the roofing contractor who purchased his new truck
from your Sales Department last week. He'll be buying another truck from
your store in 6 months, and his entire fleet of 10 vehicles is serviced in
your shop.
Customer B is Jane Smith, a local woman who bought a used program car out of
town last week without ever giving the guys in your Sales Department a
chance to earn her business on two similar cars sitting out on the lot.
You're fully booked up with the exception of one technician, who has time
available at 8 AM. Who do you schedule in?
On the subject of free loaner cars and the shuttle van:
You have a budget for two loaner cars and one shuttle van. You can provide
this free, value-added service to 50~60% of the customers. Who do you offer
this to, the 'bought out of towners' or loyal 'bought local' customers?
Sure, it would be nice to have 4 loaner cars and two shuttle vans, but that
would force you into raising prices, losing service business, and laying off
a technician as a result.
Car dealerships, like any business, must remain competitive and generate a
profit. In the course of normal business, choices must be made. If those
choices favor loyal customers, so be it.
As for "paying an extra $2 to 4 grand for a vehicle", that's absolutely
ridiculous. The car business is way too competitive for that to happen,
unless you allow it.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"dave" <x1236@charter.netREMOVETHIS> wrote in message
news:qVWfc.13208496$Id.2196626@news.easynews.com.. .
> > but I doubt the Red Carpet
> > will be extended to you in this situation. Understandable IMO.
>
> I would expect 99% the same, quality treatment from a dealership I chose
to
> service my Jeep whether I bought it there or not. Same personal
treatment,
> same loaner car..same everything. About the only thing I could see
> happening any differently might be coupons sent or maybe a car wash as a
way
> of saying thank you for that extra 1% difference, "for purchasing from
> us"... neither of which would sway me in to paying an extra $2 to 4 grand
> for a vehicle. "so what, I don't get red carpet treatment. I still saved
> $4k"
>
> dave
>
>
#142
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
"Local dealers have less competition"? Huh?!! Not at the small town car
store where I work and sell. Billings Montana is 100 miles away, with many
dealers far bigger than my store carrying a much larger inventory. There's
also other Ford/Dodge/Chrysler/Jeep stores closer than that, here in NW
Wyoming. Dave Smith Motors (HUGE Dodge Dealer) is within a day's drive, in
Idaho. Competition is fierce indeed!
There seems to be a common misperception that a large volume dealer can
offer bigger discounts than a small town store. Fact is, dealer invoice
does not vary according to the size of the dealership or their sales volume.
Yes, there can be small differences in fixed manufacturer's advertising
costs or incentives by region nationwide, but in reality, all car dealers
are on a level playing field. In fact, very often a small town dealer has a
big advantage in having significantly lower overhead costs.
As for buying local, how about this-
In February 1998, I ordered my XJ Sport from Justin Motors in Powell,
Wyoming and had it drop-shipped to a dealer in Wayne, New Jersey. Why?
Because I was living in New Jersey at the the time but was going to move to
Powell, Wyoming in May 1998. It cost an additional $300 for a courtesy
delivery (charged by the Jeep dealer in NJ), but it was more important that
I buy from the dealership in Wyoming, where I would be living. I don't just
talk "buy local", I practice it and have done so for many years, long before
getting into the car business. BTW, I got a terrific price on my XJ when I
ordered it in Wyoming. Negotiations took only five minutes.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"Daren McMorris" <dmcmorris@nc.rr.com> wrote in message
news:7cPfc.22646$yv.395391@twister.southeast.rr.co m...
> Having just moved from a small rural area, I understand about dumping
local
> money into the economy....However, not at the expense of costing me more
> money. Local dealerships have less competition, so can usually get a
little
> more for their vehicles. This is fine as long as it is a reasonable
amount.
> I don't agree with the idea of just because they are closer you should buy
> from them. And I darn sure don't agree that if you give them a chance to
> make a deal and they can't that this should somehow cause you to get a
> lesser level of service. If the dealership continues to give you trouble,
I
> hate to say this......Call or email DC. (Sorry Nathan!!!)
>
> Daren
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>
store where I work and sell. Billings Montana is 100 miles away, with many
dealers far bigger than my store carrying a much larger inventory. There's
also other Ford/Dodge/Chrysler/Jeep stores closer than that, here in NW
Wyoming. Dave Smith Motors (HUGE Dodge Dealer) is within a day's drive, in
Idaho. Competition is fierce indeed!
There seems to be a common misperception that a large volume dealer can
offer bigger discounts than a small town store. Fact is, dealer invoice
does not vary according to the size of the dealership or their sales volume.
Yes, there can be small differences in fixed manufacturer's advertising
costs or incentives by region nationwide, but in reality, all car dealers
are on a level playing field. In fact, very often a small town dealer has a
big advantage in having significantly lower overhead costs.
As for buying local, how about this-
In February 1998, I ordered my XJ Sport from Justin Motors in Powell,
Wyoming and had it drop-shipped to a dealer in Wayne, New Jersey. Why?
Because I was living in New Jersey at the the time but was going to move to
Powell, Wyoming in May 1998. It cost an additional $300 for a courtesy
delivery (charged by the Jeep dealer in NJ), but it was more important that
I buy from the dealership in Wyoming, where I would be living. I don't just
talk "buy local", I practice it and have done so for many years, long before
getting into the car business. BTW, I got a terrific price on my XJ when I
ordered it in Wyoming. Negotiations took only five minutes.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"Daren McMorris" <dmcmorris@nc.rr.com> wrote in message
news:7cPfc.22646$yv.395391@twister.southeast.rr.co m...
> Having just moved from a small rural area, I understand about dumping
local
> money into the economy....However, not at the expense of costing me more
> money. Local dealerships have less competition, so can usually get a
little
> more for their vehicles. This is fine as long as it is a reasonable
amount.
> I don't agree with the idea of just because they are closer you should buy
> from them. And I darn sure don't agree that if you give them a chance to
> make a deal and they can't that this should somehow cause you to get a
> lesser level of service. If the dealership continues to give you trouble,
I
> hate to say this......Call or email DC. (Sorry Nathan!!!)
>
> Daren
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>
#143
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
"Local dealers have less competition"? Huh?!! Not at the small town car
store where I work and sell. Billings Montana is 100 miles away, with many
dealers far bigger than my store carrying a much larger inventory. There's
also other Ford/Dodge/Chrysler/Jeep stores closer than that, here in NW
Wyoming. Dave Smith Motors (HUGE Dodge Dealer) is within a day's drive, in
Idaho. Competition is fierce indeed!
There seems to be a common misperception that a large volume dealer can
offer bigger discounts than a small town store. Fact is, dealer invoice
does not vary according to the size of the dealership or their sales volume.
Yes, there can be small differences in fixed manufacturer's advertising
costs or incentives by region nationwide, but in reality, all car dealers
are on a level playing field. In fact, very often a small town dealer has a
big advantage in having significantly lower overhead costs.
As for buying local, how about this-
In February 1998, I ordered my XJ Sport from Justin Motors in Powell,
Wyoming and had it drop-shipped to a dealer in Wayne, New Jersey. Why?
Because I was living in New Jersey at the the time but was going to move to
Powell, Wyoming in May 1998. It cost an additional $300 for a courtesy
delivery (charged by the Jeep dealer in NJ), but it was more important that
I buy from the dealership in Wyoming, where I would be living. I don't just
talk "buy local", I practice it and have done so for many years, long before
getting into the car business. BTW, I got a terrific price on my XJ when I
ordered it in Wyoming. Negotiations took only five minutes.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"Daren McMorris" <dmcmorris@nc.rr.com> wrote in message
news:7cPfc.22646$yv.395391@twister.southeast.rr.co m...
> Having just moved from a small rural area, I understand about dumping
local
> money into the economy....However, not at the expense of costing me more
> money. Local dealerships have less competition, so can usually get a
little
> more for their vehicles. This is fine as long as it is a reasonable
amount.
> I don't agree with the idea of just because they are closer you should buy
> from them. And I darn sure don't agree that if you give them a chance to
> make a deal and they can't that this should somehow cause you to get a
> lesser level of service. If the dealership continues to give you trouble,
I
> hate to say this......Call or email DC. (Sorry Nathan!!!)
>
> Daren
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>
store where I work and sell. Billings Montana is 100 miles away, with many
dealers far bigger than my store carrying a much larger inventory. There's
also other Ford/Dodge/Chrysler/Jeep stores closer than that, here in NW
Wyoming. Dave Smith Motors (HUGE Dodge Dealer) is within a day's drive, in
Idaho. Competition is fierce indeed!
There seems to be a common misperception that a large volume dealer can
offer bigger discounts than a small town store. Fact is, dealer invoice
does not vary according to the size of the dealership or their sales volume.
Yes, there can be small differences in fixed manufacturer's advertising
costs or incentives by region nationwide, but in reality, all car dealers
are on a level playing field. In fact, very often a small town dealer has a
big advantage in having significantly lower overhead costs.
As for buying local, how about this-
In February 1998, I ordered my XJ Sport from Justin Motors in Powell,
Wyoming and had it drop-shipped to a dealer in Wayne, New Jersey. Why?
Because I was living in New Jersey at the the time but was going to move to
Powell, Wyoming in May 1998. It cost an additional $300 for a courtesy
delivery (charged by the Jeep dealer in NJ), but it was more important that
I buy from the dealership in Wyoming, where I would be living. I don't just
talk "buy local", I practice it and have done so for many years, long before
getting into the car business. BTW, I got a terrific price on my XJ when I
ordered it in Wyoming. Negotiations took only five minutes.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"Daren McMorris" <dmcmorris@nc.rr.com> wrote in message
news:7cPfc.22646$yv.395391@twister.southeast.rr.co m...
> Having just moved from a small rural area, I understand about dumping
local
> money into the economy....However, not at the expense of costing me more
> money. Local dealerships have less competition, so can usually get a
little
> more for their vehicles. This is fine as long as it is a reasonable
amount.
> I don't agree with the idea of just because they are closer you should buy
> from them. And I darn sure don't agree that if you give them a chance to
> make a deal and they can't that this should somehow cause you to get a
> lesser level of service. If the dealership continues to give you trouble,
I
> hate to say this......Call or email DC. (Sorry Nathan!!!)
>
> Daren
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>
#144
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
"Local dealers have less competition"? Huh?!! Not at the small town car
store where I work and sell. Billings Montana is 100 miles away, with many
dealers far bigger than my store carrying a much larger inventory. There's
also other Ford/Dodge/Chrysler/Jeep stores closer than that, here in NW
Wyoming. Dave Smith Motors (HUGE Dodge Dealer) is within a day's drive, in
Idaho. Competition is fierce indeed!
There seems to be a common misperception that a large volume dealer can
offer bigger discounts than a small town store. Fact is, dealer invoice
does not vary according to the size of the dealership or their sales volume.
Yes, there can be small differences in fixed manufacturer's advertising
costs or incentives by region nationwide, but in reality, all car dealers
are on a level playing field. In fact, very often a small town dealer has a
big advantage in having significantly lower overhead costs.
As for buying local, how about this-
In February 1998, I ordered my XJ Sport from Justin Motors in Powell,
Wyoming and had it drop-shipped to a dealer in Wayne, New Jersey. Why?
Because I was living in New Jersey at the the time but was going to move to
Powell, Wyoming in May 1998. It cost an additional $300 for a courtesy
delivery (charged by the Jeep dealer in NJ), but it was more important that
I buy from the dealership in Wyoming, where I would be living. I don't just
talk "buy local", I practice it and have done so for many years, long before
getting into the car business. BTW, I got a terrific price on my XJ when I
ordered it in Wyoming. Negotiations took only five minutes.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"Daren McMorris" <dmcmorris@nc.rr.com> wrote in message
news:7cPfc.22646$yv.395391@twister.southeast.rr.co m...
> Having just moved from a small rural area, I understand about dumping
local
> money into the economy....However, not at the expense of costing me more
> money. Local dealerships have less competition, so can usually get a
little
> more for their vehicles. This is fine as long as it is a reasonable
amount.
> I don't agree with the idea of just because they are closer you should buy
> from them. And I darn sure don't agree that if you give them a chance to
> make a deal and they can't that this should somehow cause you to get a
> lesser level of service. If the dealership continues to give you trouble,
I
> hate to say this......Call or email DC. (Sorry Nathan!!!)
>
> Daren
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>
store where I work and sell. Billings Montana is 100 miles away, with many
dealers far bigger than my store carrying a much larger inventory. There's
also other Ford/Dodge/Chrysler/Jeep stores closer than that, here in NW
Wyoming. Dave Smith Motors (HUGE Dodge Dealer) is within a day's drive, in
Idaho. Competition is fierce indeed!
There seems to be a common misperception that a large volume dealer can
offer bigger discounts than a small town store. Fact is, dealer invoice
does not vary according to the size of the dealership or their sales volume.
Yes, there can be small differences in fixed manufacturer's advertising
costs or incentives by region nationwide, but in reality, all car dealers
are on a level playing field. In fact, very often a small town dealer has a
big advantage in having significantly lower overhead costs.
As for buying local, how about this-
In February 1998, I ordered my XJ Sport from Justin Motors in Powell,
Wyoming and had it drop-shipped to a dealer in Wayne, New Jersey. Why?
Because I was living in New Jersey at the the time but was going to move to
Powell, Wyoming in May 1998. It cost an additional $300 for a courtesy
delivery (charged by the Jeep dealer in NJ), but it was more important that
I buy from the dealership in Wyoming, where I would be living. I don't just
talk "buy local", I practice it and have done so for many years, long before
getting into the car business. BTW, I got a terrific price on my XJ when I
ordered it in Wyoming. Negotiations took only five minutes.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"Daren McMorris" <dmcmorris@nc.rr.com> wrote in message
news:7cPfc.22646$yv.395391@twister.southeast.rr.co m...
> Having just moved from a small rural area, I understand about dumping
local
> money into the economy....However, not at the expense of costing me more
> money. Local dealerships have less competition, so can usually get a
little
> more for their vehicles. This is fine as long as it is a reasonable
amount.
> I don't agree with the idea of just because they are closer you should buy
> from them. And I darn sure don't agree that if you give them a chance to
> make a deal and they can't that this should somehow cause you to get a
> lesser level of service. If the dealership continues to give you trouble,
I
> hate to say this......Call or email DC. (Sorry Nathan!!!)
>
> Daren
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>
#145
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
"Local dealers have less competition"? Huh?!! Not at the small town car
store where I work and sell. Billings Montana is 100 miles away, with many
dealers far bigger than my store carrying a much larger inventory. There's
also other Ford/Dodge/Chrysler/Jeep stores closer than that, here in NW
Wyoming. Dave Smith Motors (HUGE Dodge Dealer) is within a day's drive, in
Idaho. Competition is fierce indeed!
There seems to be a common misperception that a large volume dealer can
offer bigger discounts than a small town store. Fact is, dealer invoice
does not vary according to the size of the dealership or their sales volume.
Yes, there can be small differences in fixed manufacturer's advertising
costs or incentives by region nationwide, but in reality, all car dealers
are on a level playing field. In fact, very often a small town dealer has a
big advantage in having significantly lower overhead costs.
As for buying local, how about this-
In February 1998, I ordered my XJ Sport from Justin Motors in Powell,
Wyoming and had it drop-shipped to a dealer in Wayne, New Jersey. Why?
Because I was living in New Jersey at the the time but was going to move to
Powell, Wyoming in May 1998. It cost an additional $300 for a courtesy
delivery (charged by the Jeep dealer in NJ), but it was more important that
I buy from the dealership in Wyoming, where I would be living. I don't just
talk "buy local", I practice it and have done so for many years, long before
getting into the car business. BTW, I got a terrific price on my XJ when I
ordered it in Wyoming. Negotiations took only five minutes.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"Daren McMorris" <dmcmorris@nc.rr.com> wrote in message
news:7cPfc.22646$yv.395391@twister.southeast.rr.co m...
> Having just moved from a small rural area, I understand about dumping
local
> money into the economy....However, not at the expense of costing me more
> money. Local dealerships have less competition, so can usually get a
little
> more for their vehicles. This is fine as long as it is a reasonable
amount.
> I don't agree with the idea of just because they are closer you should buy
> from them. And I darn sure don't agree that if you give them a chance to
> make a deal and they can't that this should somehow cause you to get a
> lesser level of service. If the dealership continues to give you trouble,
I
> hate to say this......Call or email DC. (Sorry Nathan!!!)
>
> Daren
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>
store where I work and sell. Billings Montana is 100 miles away, with many
dealers far bigger than my store carrying a much larger inventory. There's
also other Ford/Dodge/Chrysler/Jeep stores closer than that, here in NW
Wyoming. Dave Smith Motors (HUGE Dodge Dealer) is within a day's drive, in
Idaho. Competition is fierce indeed!
There seems to be a common misperception that a large volume dealer can
offer bigger discounts than a small town store. Fact is, dealer invoice
does not vary according to the size of the dealership or their sales volume.
Yes, there can be small differences in fixed manufacturer's advertising
costs or incentives by region nationwide, but in reality, all car dealers
are on a level playing field. In fact, very often a small town dealer has a
big advantage in having significantly lower overhead costs.
As for buying local, how about this-
In February 1998, I ordered my XJ Sport from Justin Motors in Powell,
Wyoming and had it drop-shipped to a dealer in Wayne, New Jersey. Why?
Because I was living in New Jersey at the the time but was going to move to
Powell, Wyoming in May 1998. It cost an additional $300 for a courtesy
delivery (charged by the Jeep dealer in NJ), but it was more important that
I buy from the dealership in Wyoming, where I would be living. I don't just
talk "buy local", I practice it and have done so for many years, long before
getting into the car business. BTW, I got a terrific price on my XJ when I
ordered it in Wyoming. Negotiations took only five minutes.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"Daren McMorris" <dmcmorris@nc.rr.com> wrote in message
news:7cPfc.22646$yv.395391@twister.southeast.rr.co m...
> Having just moved from a small rural area, I understand about dumping
local
> money into the economy....However, not at the expense of costing me more
> money. Local dealerships have less competition, so can usually get a
little
> more for their vehicles. This is fine as long as it is a reasonable
amount.
> I don't agree with the idea of just because they are closer you should buy
> from them. And I darn sure don't agree that if you give them a chance to
> make a deal and they can't that this should somehow cause you to get a
> lesser level of service. If the dealership continues to give you trouble,
I
> hate to say this......Call or email DC. (Sorry Nathan!!!)
>
> Daren
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>
#146
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
Roughly 4/17/04 14:28, cactuscowboy's monkeys randomly typed:
> It sounds like you prefer receiving a 'bottom dollar' price without
> negotiation, or as you put it, "playing head games" & "childish stunts". If
> that's what you want, simply ask for it the next time you car shop. As a
> salesman, I'm perfectly happy to accomodate such demands. Keep in mind that
> negotiation is a buying/selling skill and you're more likely to get a better
> price by effectively negotiating versus demanding bottom dollar. Don't view
> negotiating as confrontation, personal attacks, game playing, etc.....
> It's not.
Then why is it I always want to just take the biggest baseball bat and
smack the lying salesman and his manager over the head on my way to a
competitor where none of these games are played and I *can* get a
reasonable price.
>
> There is absolutely nothing wrong with any dealer asking full list price and
> showing ACV on a trade. Don't ever take that as an insult.
It is an insult to my intelligence and a waste of my time. And
dealers who waste either can view the mistletoe on my coattails.
You can bull as much as you want and claim this is all normal and
proper... and it still is just the same bull *some* dealers try.
Some don't. Those I patronize.
>
> My advice is to lighten up a bit the next time you buy.
I always start light. It gets heavy as soon as I run into a
bullshitting time waster.
> Having less of an
> adversarial attitude will do much to make car shopping more enjoyable.
Or I just avoid the dealers who waste my time. Makes it *very*
enjoyable.
> Also
> consider that a true sales professional will try to control the sales
> process
Ah yes. The old head games. Suspect you would never sell me a car
even if you offered it at 20% under your cost.
by following the basics: greeting, establish rapport, fact
> finding/assess needs, presentation/walk around, demo drive, write up, and
> Shortcutting that process is unfair to the customer and the car
> dealer.
Why is that? I go in, I look at a few cars. If I'm interested, I
begin the buying process. I know my freaking needs as well as
preferences long before I start looking around. And if I *am*
just looking around, I have the courtesy to tell the salesman
so... and am willing to go hunt them down if I happen to think
of a question.
Plan to spend 45 minutes, or longer if you buy and the dealer does
> If 45 minutes is too much to ask of your "precious time",
> plan to walk in and write a check for an advertised special when it appears
> in the newspaper.
Oddly enough, it is my freaking money, and I am extremely aware
of this. If you want it, you'd better figure out quickly that
I'll spend serious money for what I want, but won't put up with
head games for more than about the first 5 seconds. And I pretty
have narrowed my choices down before I arrive and am already aware
pretty much of how lively those particular models are moving off
your lots and what manufacturer rebates are being offered, etc.
before I walk in. And know already what my bank or credit union is
willing to loan me for how much...on those rare occasions where I
don't pay cash.
And I'm not looking for friends...although I've become very good
friends with particular dealer salesmen, repeat buying etc. And
have followed salesmen to competitors where the vehicles are
roughly similar. I don't really dislike car salesmen in general,
just a far too common subset of same.
--
Evolution is merely survival of the minimally adequate
> It sounds like you prefer receiving a 'bottom dollar' price without
> negotiation, or as you put it, "playing head games" & "childish stunts". If
> that's what you want, simply ask for it the next time you car shop. As a
> salesman, I'm perfectly happy to accomodate such demands. Keep in mind that
> negotiation is a buying/selling skill and you're more likely to get a better
> price by effectively negotiating versus demanding bottom dollar. Don't view
> negotiating as confrontation, personal attacks, game playing, etc.....
> It's not.
Then why is it I always want to just take the biggest baseball bat and
smack the lying salesman and his manager over the head on my way to a
competitor where none of these games are played and I *can* get a
reasonable price.
>
> There is absolutely nothing wrong with any dealer asking full list price and
> showing ACV on a trade. Don't ever take that as an insult.
It is an insult to my intelligence and a waste of my time. And
dealers who waste either can view the mistletoe on my coattails.
You can bull as much as you want and claim this is all normal and
proper... and it still is just the same bull *some* dealers try.
Some don't. Those I patronize.
>
> My advice is to lighten up a bit the next time you buy.
I always start light. It gets heavy as soon as I run into a
bullshitting time waster.
> Having less of an
> adversarial attitude will do much to make car shopping more enjoyable.
Or I just avoid the dealers who waste my time. Makes it *very*
enjoyable.
> Also
> consider that a true sales professional will try to control the sales
> process
Ah yes. The old head games. Suspect you would never sell me a car
even if you offered it at 20% under your cost.
by following the basics: greeting, establish rapport, fact
> finding/assess needs, presentation/walk around, demo drive, write up, and
> Shortcutting that process is unfair to the customer and the car
> dealer.
Why is that? I go in, I look at a few cars. If I'm interested, I
begin the buying process. I know my freaking needs as well as
preferences long before I start looking around. And if I *am*
just looking around, I have the courtesy to tell the salesman
so... and am willing to go hunt them down if I happen to think
of a question.
Plan to spend 45 minutes, or longer if you buy and the dealer does
> If 45 minutes is too much to ask of your "precious time",
> plan to walk in and write a check for an advertised special when it appears
> in the newspaper.
Oddly enough, it is my freaking money, and I am extremely aware
of this. If you want it, you'd better figure out quickly that
I'll spend serious money for what I want, but won't put up with
head games for more than about the first 5 seconds. And I pretty
have narrowed my choices down before I arrive and am already aware
pretty much of how lively those particular models are moving off
your lots and what manufacturer rebates are being offered, etc.
before I walk in. And know already what my bank or credit union is
willing to loan me for how much...on those rare occasions where I
don't pay cash.
And I'm not looking for friends...although I've become very good
friends with particular dealer salesmen, repeat buying etc. And
have followed salesmen to competitors where the vehicles are
roughly similar. I don't really dislike car salesmen in general,
just a far too common subset of same.
--
Evolution is merely survival of the minimally adequate
#147
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
Roughly 4/17/04 14:28, cactuscowboy's monkeys randomly typed:
> It sounds like you prefer receiving a 'bottom dollar' price without
> negotiation, or as you put it, "playing head games" & "childish stunts". If
> that's what you want, simply ask for it the next time you car shop. As a
> salesman, I'm perfectly happy to accomodate such demands. Keep in mind that
> negotiation is a buying/selling skill and you're more likely to get a better
> price by effectively negotiating versus demanding bottom dollar. Don't view
> negotiating as confrontation, personal attacks, game playing, etc.....
> It's not.
Then why is it I always want to just take the biggest baseball bat and
smack the lying salesman and his manager over the head on my way to a
competitor where none of these games are played and I *can* get a
reasonable price.
>
> There is absolutely nothing wrong with any dealer asking full list price and
> showing ACV on a trade. Don't ever take that as an insult.
It is an insult to my intelligence and a waste of my time. And
dealers who waste either can view the mistletoe on my coattails.
You can bull as much as you want and claim this is all normal and
proper... and it still is just the same bull *some* dealers try.
Some don't. Those I patronize.
>
> My advice is to lighten up a bit the next time you buy.
I always start light. It gets heavy as soon as I run into a
bullshitting time waster.
> Having less of an
> adversarial attitude will do much to make car shopping more enjoyable.
Or I just avoid the dealers who waste my time. Makes it *very*
enjoyable.
> Also
> consider that a true sales professional will try to control the sales
> process
Ah yes. The old head games. Suspect you would never sell me a car
even if you offered it at 20% under your cost.
by following the basics: greeting, establish rapport, fact
> finding/assess needs, presentation/walk around, demo drive, write up, and
> Shortcutting that process is unfair to the customer and the car
> dealer.
Why is that? I go in, I look at a few cars. If I'm interested, I
begin the buying process. I know my freaking needs as well as
preferences long before I start looking around. And if I *am*
just looking around, I have the courtesy to tell the salesman
so... and am willing to go hunt them down if I happen to think
of a question.
Plan to spend 45 minutes, or longer if you buy and the dealer does
> If 45 minutes is too much to ask of your "precious time",
> plan to walk in and write a check for an advertised special when it appears
> in the newspaper.
Oddly enough, it is my freaking money, and I am extremely aware
of this. If you want it, you'd better figure out quickly that
I'll spend serious money for what I want, but won't put up with
head games for more than about the first 5 seconds. And I pretty
have narrowed my choices down before I arrive and am already aware
pretty much of how lively those particular models are moving off
your lots and what manufacturer rebates are being offered, etc.
before I walk in. And know already what my bank or credit union is
willing to loan me for how much...on those rare occasions where I
don't pay cash.
And I'm not looking for friends...although I've become very good
friends with particular dealer salesmen, repeat buying etc. And
have followed salesmen to competitors where the vehicles are
roughly similar. I don't really dislike car salesmen in general,
just a far too common subset of same.
--
Evolution is merely survival of the minimally adequate
> It sounds like you prefer receiving a 'bottom dollar' price without
> negotiation, or as you put it, "playing head games" & "childish stunts". If
> that's what you want, simply ask for it the next time you car shop. As a
> salesman, I'm perfectly happy to accomodate such demands. Keep in mind that
> negotiation is a buying/selling skill and you're more likely to get a better
> price by effectively negotiating versus demanding bottom dollar. Don't view
> negotiating as confrontation, personal attacks, game playing, etc.....
> It's not.
Then why is it I always want to just take the biggest baseball bat and
smack the lying salesman and his manager over the head on my way to a
competitor where none of these games are played and I *can* get a
reasonable price.
>
> There is absolutely nothing wrong with any dealer asking full list price and
> showing ACV on a trade. Don't ever take that as an insult.
It is an insult to my intelligence and a waste of my time. And
dealers who waste either can view the mistletoe on my coattails.
You can bull as much as you want and claim this is all normal and
proper... and it still is just the same bull *some* dealers try.
Some don't. Those I patronize.
>
> My advice is to lighten up a bit the next time you buy.
I always start light. It gets heavy as soon as I run into a
bullshitting time waster.
> Having less of an
> adversarial attitude will do much to make car shopping more enjoyable.
Or I just avoid the dealers who waste my time. Makes it *very*
enjoyable.
> Also
> consider that a true sales professional will try to control the sales
> process
Ah yes. The old head games. Suspect you would never sell me a car
even if you offered it at 20% under your cost.
by following the basics: greeting, establish rapport, fact
> finding/assess needs, presentation/walk around, demo drive, write up, and
> Shortcutting that process is unfair to the customer and the car
> dealer.
Why is that? I go in, I look at a few cars. If I'm interested, I
begin the buying process. I know my freaking needs as well as
preferences long before I start looking around. And if I *am*
just looking around, I have the courtesy to tell the salesman
so... and am willing to go hunt them down if I happen to think
of a question.
Plan to spend 45 minutes, or longer if you buy and the dealer does
> If 45 minutes is too much to ask of your "precious time",
> plan to walk in and write a check for an advertised special when it appears
> in the newspaper.
Oddly enough, it is my freaking money, and I am extremely aware
of this. If you want it, you'd better figure out quickly that
I'll spend serious money for what I want, but won't put up with
head games for more than about the first 5 seconds. And I pretty
have narrowed my choices down before I arrive and am already aware
pretty much of how lively those particular models are moving off
your lots and what manufacturer rebates are being offered, etc.
before I walk in. And know already what my bank or credit union is
willing to loan me for how much...on those rare occasions where I
don't pay cash.
And I'm not looking for friends...although I've become very good
friends with particular dealer salesmen, repeat buying etc. And
have followed salesmen to competitors where the vehicles are
roughly similar. I don't really dislike car salesmen in general,
just a far too common subset of same.
--
Evolution is merely survival of the minimally adequate
#148
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
Roughly 4/17/04 14:28, cactuscowboy's monkeys randomly typed:
> It sounds like you prefer receiving a 'bottom dollar' price without
> negotiation, or as you put it, "playing head games" & "childish stunts". If
> that's what you want, simply ask for it the next time you car shop. As a
> salesman, I'm perfectly happy to accomodate such demands. Keep in mind that
> negotiation is a buying/selling skill and you're more likely to get a better
> price by effectively negotiating versus demanding bottom dollar. Don't view
> negotiating as confrontation, personal attacks, game playing, etc.....
> It's not.
Then why is it I always want to just take the biggest baseball bat and
smack the lying salesman and his manager over the head on my way to a
competitor where none of these games are played and I *can* get a
reasonable price.
>
> There is absolutely nothing wrong with any dealer asking full list price and
> showing ACV on a trade. Don't ever take that as an insult.
It is an insult to my intelligence and a waste of my time. And
dealers who waste either can view the mistletoe on my coattails.
You can bull as much as you want and claim this is all normal and
proper... and it still is just the same bull *some* dealers try.
Some don't. Those I patronize.
>
> My advice is to lighten up a bit the next time you buy.
I always start light. It gets heavy as soon as I run into a
bullshitting time waster.
> Having less of an
> adversarial attitude will do much to make car shopping more enjoyable.
Or I just avoid the dealers who waste my time. Makes it *very*
enjoyable.
> Also
> consider that a true sales professional will try to control the sales
> process
Ah yes. The old head games. Suspect you would never sell me a car
even if you offered it at 20% under your cost.
by following the basics: greeting, establish rapport, fact
> finding/assess needs, presentation/walk around, demo drive, write up, and
> Shortcutting that process is unfair to the customer and the car
> dealer.
Why is that? I go in, I look at a few cars. If I'm interested, I
begin the buying process. I know my freaking needs as well as
preferences long before I start looking around. And if I *am*
just looking around, I have the courtesy to tell the salesman
so... and am willing to go hunt them down if I happen to think
of a question.
Plan to spend 45 minutes, or longer if you buy and the dealer does
> If 45 minutes is too much to ask of your "precious time",
> plan to walk in and write a check for an advertised special when it appears
> in the newspaper.
Oddly enough, it is my freaking money, and I am extremely aware
of this. If you want it, you'd better figure out quickly that
I'll spend serious money for what I want, but won't put up with
head games for more than about the first 5 seconds. And I pretty
have narrowed my choices down before I arrive and am already aware
pretty much of how lively those particular models are moving off
your lots and what manufacturer rebates are being offered, etc.
before I walk in. And know already what my bank or credit union is
willing to loan me for how much...on those rare occasions where I
don't pay cash.
And I'm not looking for friends...although I've become very good
friends with particular dealer salesmen, repeat buying etc. And
have followed salesmen to competitors where the vehicles are
roughly similar. I don't really dislike car salesmen in general,
just a far too common subset of same.
--
Evolution is merely survival of the minimally adequate
> It sounds like you prefer receiving a 'bottom dollar' price without
> negotiation, or as you put it, "playing head games" & "childish stunts". If
> that's what you want, simply ask for it the next time you car shop. As a
> salesman, I'm perfectly happy to accomodate such demands. Keep in mind that
> negotiation is a buying/selling skill and you're more likely to get a better
> price by effectively negotiating versus demanding bottom dollar. Don't view
> negotiating as confrontation, personal attacks, game playing, etc.....
> It's not.
Then why is it I always want to just take the biggest baseball bat and
smack the lying salesman and his manager over the head on my way to a
competitor where none of these games are played and I *can* get a
reasonable price.
>
> There is absolutely nothing wrong with any dealer asking full list price and
> showing ACV on a trade. Don't ever take that as an insult.
It is an insult to my intelligence and a waste of my time. And
dealers who waste either can view the mistletoe on my coattails.
You can bull as much as you want and claim this is all normal and
proper... and it still is just the same bull *some* dealers try.
Some don't. Those I patronize.
>
> My advice is to lighten up a bit the next time you buy.
I always start light. It gets heavy as soon as I run into a
bullshitting time waster.
> Having less of an
> adversarial attitude will do much to make car shopping more enjoyable.
Or I just avoid the dealers who waste my time. Makes it *very*
enjoyable.
> Also
> consider that a true sales professional will try to control the sales
> process
Ah yes. The old head games. Suspect you would never sell me a car
even if you offered it at 20% under your cost.
by following the basics: greeting, establish rapport, fact
> finding/assess needs, presentation/walk around, demo drive, write up, and
> Shortcutting that process is unfair to the customer and the car
> dealer.
Why is that? I go in, I look at a few cars. If I'm interested, I
begin the buying process. I know my freaking needs as well as
preferences long before I start looking around. And if I *am*
just looking around, I have the courtesy to tell the salesman
so... and am willing to go hunt them down if I happen to think
of a question.
Plan to spend 45 minutes, or longer if you buy and the dealer does
> If 45 minutes is too much to ask of your "precious time",
> plan to walk in and write a check for an advertised special when it appears
> in the newspaper.
Oddly enough, it is my freaking money, and I am extremely aware
of this. If you want it, you'd better figure out quickly that
I'll spend serious money for what I want, but won't put up with
head games for more than about the first 5 seconds. And I pretty
have narrowed my choices down before I arrive and am already aware
pretty much of how lively those particular models are moving off
your lots and what manufacturer rebates are being offered, etc.
before I walk in. And know already what my bank or credit union is
willing to loan me for how much...on those rare occasions where I
don't pay cash.
And I'm not looking for friends...although I've become very good
friends with particular dealer salesmen, repeat buying etc. And
have followed salesmen to competitors where the vehicles are
roughly similar. I don't really dislike car salesmen in general,
just a far too common subset of same.
--
Evolution is merely survival of the minimally adequate
#149
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
Roughly 4/17/04 14:28, cactuscowboy's monkeys randomly typed:
> It sounds like you prefer receiving a 'bottom dollar' price without
> negotiation, or as you put it, "playing head games" & "childish stunts". If
> that's what you want, simply ask for it the next time you car shop. As a
> salesman, I'm perfectly happy to accomodate such demands. Keep in mind that
> negotiation is a buying/selling skill and you're more likely to get a better
> price by effectively negotiating versus demanding bottom dollar. Don't view
> negotiating as confrontation, personal attacks, game playing, etc.....
> It's not.
Then why is it I always want to just take the biggest baseball bat and
smack the lying salesman and his manager over the head on my way to a
competitor where none of these games are played and I *can* get a
reasonable price.
>
> There is absolutely nothing wrong with any dealer asking full list price and
> showing ACV on a trade. Don't ever take that as an insult.
It is an insult to my intelligence and a waste of my time. And
dealers who waste either can view the mistletoe on my coattails.
You can bull as much as you want and claim this is all normal and
proper... and it still is just the same bull *some* dealers try.
Some don't. Those I patronize.
>
> My advice is to lighten up a bit the next time you buy.
I always start light. It gets heavy as soon as I run into a
bullshitting time waster.
> Having less of an
> adversarial attitude will do much to make car shopping more enjoyable.
Or I just avoid the dealers who waste my time. Makes it *very*
enjoyable.
> Also
> consider that a true sales professional will try to control the sales
> process
Ah yes. The old head games. Suspect you would never sell me a car
even if you offered it at 20% under your cost.
by following the basics: greeting, establish rapport, fact
> finding/assess needs, presentation/walk around, demo drive, write up, and
> Shortcutting that process is unfair to the customer and the car
> dealer.
Why is that? I go in, I look at a few cars. If I'm interested, I
begin the buying process. I know my freaking needs as well as
preferences long before I start looking around. And if I *am*
just looking around, I have the courtesy to tell the salesman
so... and am willing to go hunt them down if I happen to think
of a question.
Plan to spend 45 minutes, or longer if you buy and the dealer does
> If 45 minutes is too much to ask of your "precious time",
> plan to walk in and write a check for an advertised special when it appears
> in the newspaper.
Oddly enough, it is my freaking money, and I am extremely aware
of this. If you want it, you'd better figure out quickly that
I'll spend serious money for what I want, but won't put up with
head games for more than about the first 5 seconds. And I pretty
have narrowed my choices down before I arrive and am already aware
pretty much of how lively those particular models are moving off
your lots and what manufacturer rebates are being offered, etc.
before I walk in. And know already what my bank or credit union is
willing to loan me for how much...on those rare occasions where I
don't pay cash.
And I'm not looking for friends...although I've become very good
friends with particular dealer salesmen, repeat buying etc. And
have followed salesmen to competitors where the vehicles are
roughly similar. I don't really dislike car salesmen in general,
just a far too common subset of same.
--
Evolution is merely survival of the minimally adequate
> It sounds like you prefer receiving a 'bottom dollar' price without
> negotiation, or as you put it, "playing head games" & "childish stunts". If
> that's what you want, simply ask for it the next time you car shop. As a
> salesman, I'm perfectly happy to accomodate such demands. Keep in mind that
> negotiation is a buying/selling skill and you're more likely to get a better
> price by effectively negotiating versus demanding bottom dollar. Don't view
> negotiating as confrontation, personal attacks, game playing, etc.....
> It's not.
Then why is it I always want to just take the biggest baseball bat and
smack the lying salesman and his manager over the head on my way to a
competitor where none of these games are played and I *can* get a
reasonable price.
>
> There is absolutely nothing wrong with any dealer asking full list price and
> showing ACV on a trade. Don't ever take that as an insult.
It is an insult to my intelligence and a waste of my time. And
dealers who waste either can view the mistletoe on my coattails.
You can bull as much as you want and claim this is all normal and
proper... and it still is just the same bull *some* dealers try.
Some don't. Those I patronize.
>
> My advice is to lighten up a bit the next time you buy.
I always start light. It gets heavy as soon as I run into a
bullshitting time waster.
> Having less of an
> adversarial attitude will do much to make car shopping more enjoyable.
Or I just avoid the dealers who waste my time. Makes it *very*
enjoyable.
> Also
> consider that a true sales professional will try to control the sales
> process
Ah yes. The old head games. Suspect you would never sell me a car
even if you offered it at 20% under your cost.
by following the basics: greeting, establish rapport, fact
> finding/assess needs, presentation/walk around, demo drive, write up, and
> Shortcutting that process is unfair to the customer and the car
> dealer.
Why is that? I go in, I look at a few cars. If I'm interested, I
begin the buying process. I know my freaking needs as well as
preferences long before I start looking around. And if I *am*
just looking around, I have the courtesy to tell the salesman
so... and am willing to go hunt them down if I happen to think
of a question.
Plan to spend 45 minutes, or longer if you buy and the dealer does
> If 45 minutes is too much to ask of your "precious time",
> plan to walk in and write a check for an advertised special when it appears
> in the newspaper.
Oddly enough, it is my freaking money, and I am extremely aware
of this. If you want it, you'd better figure out quickly that
I'll spend serious money for what I want, but won't put up with
head games for more than about the first 5 seconds. And I pretty
have narrowed my choices down before I arrive and am already aware
pretty much of how lively those particular models are moving off
your lots and what manufacturer rebates are being offered, etc.
before I walk in. And know already what my bank or credit union is
willing to loan me for how much...on those rare occasions where I
don't pay cash.
And I'm not looking for friends...although I've become very good
friends with particular dealer salesmen, repeat buying etc. And
have followed salesmen to competitors where the vehicles are
roughly similar. I don't really dislike car salesmen in general,
just a far too common subset of same.
--
Evolution is merely survival of the minimally adequate
#150
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
On Sat, 17 Apr 2004 15:28:50 -0600, "cactuscowboy"
<cactuscowboy@bresnan.net> wrote:
>Don't view
>negotiating as confrontation, personal attacks, game playing, etc.....
>It's not.
Yes, it is. And it is a horrible way to spend time.
---
Bob
<cactuscowboy@bresnan.net> wrote:
>Don't view
>negotiating as confrontation, personal attacks, game playing, etc.....
>It's not.
Yes, it is. And it is a horrible way to spend time.
---
Bob