question on jeep dealer refusing service.
 

I recently purchased a new jeep wrangler from a dealership 170 miles from my
home. ( a better deal than the local dealer.) I have been having a problem
with a noise coming from underneath the jeep when I make a sharp turn. I
talked to the local dealership (I can't get it in until the 20th) and he
said if it's a "prep" problem, meaning something that the other dealership
failed to do then it has to go back to them to get fixed? That sure doesn't
make any sense to me. Shouldn't any service be accomplished by any jeep
dealership? This may turn out to be nothing major, but if anyone has any
comments they are welcome.

Rick

Re: question on jeep dealer refusing service.
 

Your local dealership is trying to blow you off. You don't really want them
working on it anyway, do you?

Ultimately, it works like this: everything a dealership does is warranted at
other dealerships nationwide. They are obligated to warranty the repair,
regardless. They just don't feel like it, and this is their way of letting
you know that.

If you had a 97 TJ with brakes grinding or a rear axle noise, I am sure they
would have you in tomorrow.


Jerry


"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>

Re: question on jeep dealer refusing service.
 

Your local dealership is trying to blow you off. You don't really want them
working on it anyway, do you?

Ultimately, it works like this: everything a dealership does is warranted at
other dealerships nationwide. They are obligated to warranty the repair,
regardless. They just don't feel like it, and this is their way of letting
you know that.

If you had a 97 TJ with brakes grinding or a rear axle noise, I am sure they
would have you in tomorrow.


Jerry


"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>

Re: question on jeep dealer refusing service.
 

Your local dealership is trying to blow you off. You don't really want them
working on it anyway, do you?

Ultimately, it works like this: everything a dealership does is warranted at
other dealerships nationwide. They are obligated to warranty the repair,
regardless. They just don't feel like it, and this is their way of letting
you know that.

If you had a 97 TJ with brakes grinding or a rear axle noise, I am sure they
would have you in tomorrow.


Jerry


"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>

Re: question on jeep dealer refusing service.
 

Your local dealership is trying to blow you off. You don't really want them
working on it anyway, do you?

Ultimately, it works like this: everything a dealership does is warranted at
other dealerships nationwide. They are obligated to warranty the repair,
regardless. They just don't feel like it, and this is their way of letting
you know that.

If you had a 97 TJ with brakes grinding or a rear axle noise, I am sure they
would have you in tomorrow.


Jerry


"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>

Re: question on jeep dealer refusing service.
 

I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
you didn't negotiate properly with your local dealer? Where I work, we
don't lose deals over price to competing dealers, no matter where they're
located. By the way, what kind of expenses did you incur to travel 170
miles to take delivery of your new jeep? Time off work, gasoline costs,
restaurant meals, motel room perhaps? Was that factored into the alleged
"better deal"?

I live in a small town in NW Wyoming. With very, very few exceptions, I do
all of my shopping locally. It's important to me that I support my friends
and neighbors and the local economy. My car store supports our community,
giving generously to non-profit organizations, sponsoring the county fair,
4H programs, etc...... In contrast, residents here who spend money out of
state (typically Billings, Montana) contribute absolutely NOTHING to the
local Wyoming economy.

What's my store's attitude when customers who've bought elsewhere (usually
without ever giving us a chance to earn their business) come in for warranty
work? We take care of our loyal (bought local) customers first. Our loyal
customers get the red carpet treatment. They're scheduled right away, if
possible. Loaner cars are available to them at no charge. A shuttle van
will quickly get them to work or back home. We'll often perform a courtesy
wash and vac at no charge. The 'bought elsewhere' customers are second
priority.

Your local dealership is NOT REFUSING to service your Jeep, as your subject
header suggests. No doubt they've scheduled you out to the 20th because
they're more concerned with taking care of preferred customers who've bought
from them. That's only fair, isn't it? If you don't the situation, take
time off work, and drive 170 miles to where you bought the Jeep for service.
As you lose income from missing work, burn more gas, and possibly pay for a
motel room, think long and hard about the faulty logic of "better deals" far
from home. Maybe you should reconsider the value of buying local and
supporting your friends and neighbors. After all, the job you save by doing
so may be your own.

Best of luck with the noise problem. I hope it's nothing serious and it's
resolved to your satisfaction.

Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 Willys Pickup (parts truck)
'62 Willys Pickup 4WD 226
'98 XJ Sport
O|||||||O


"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>

Re: question on jeep dealer refusing service.
 

I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
you didn't negotiate properly with your local dealer? Where I work, we
don't lose deals over price to competing dealers, no matter where they're
located. By the way, what kind of expenses did you incur to travel 170
miles to take delivery of your new jeep? Time off work, gasoline costs,
restaurant meals, motel room perhaps? Was that factored into the alleged
"better deal"?

I live in a small town in NW Wyoming. With very, very few exceptions, I do
all of my shopping locally. It's important to me that I support my friends
and neighbors and the local economy. My car store supports our community,
giving generously to non-profit organizations, sponsoring the county fair,
4H programs, etc...... In contrast, residents here who spend money out of
state (typically Billings, Montana) contribute absolutely NOTHING to the
local Wyoming economy.

What's my store's attitude when customers who've bought elsewhere (usually
without ever giving us a chance to earn their business) come in for warranty
work? We take care of our loyal (bought local) customers first. Our loyal
customers get the red carpet treatment. They're scheduled right away, if
possible. Loaner cars are available to them at no charge. A shuttle van
will quickly get them to work or back home. We'll often perform a courtesy
wash and vac at no charge. The 'bought elsewhere' customers are second
priority.

Your local dealership is NOT REFUSING to service your Jeep, as your subject
header suggests. No doubt they've scheduled you out to the 20th because
they're more concerned with taking care of preferred customers who've bought
from them. That's only fair, isn't it? If you don't the situation, take
time off work, and drive 170 miles to where you bought the Jeep for service.
As you lose income from missing work, burn more gas, and possibly pay for a
motel room, think long and hard about the faulty logic of "better deals" far
from home. Maybe you should reconsider the value of buying local and
supporting your friends and neighbors. After all, the job you save by doing
so may be your own.

Best of luck with the noise problem. I hope it's nothing serious and it's
resolved to your satisfaction.

Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 Willys Pickup (parts truck)
'62 Willys Pickup 4WD 226
'98 XJ Sport
O|||||||O


"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>

Re: question on jeep dealer refusing service.
 

I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
you didn't negotiate properly with your local dealer? Where I work, we
don't lose deals over price to competing dealers, no matter where they're
located. By the way, what kind of expenses did you incur to travel 170
miles to take delivery of your new jeep? Time off work, gasoline costs,
restaurant meals, motel room perhaps? Was that factored into the alleged
"better deal"?

I live in a small town in NW Wyoming. With very, very few exceptions, I do
all of my shopping locally. It's important to me that I support my friends
and neighbors and the local economy. My car store supports our community,
giving generously to non-profit organizations, sponsoring the county fair,
4H programs, etc...... In contrast, residents here who spend money out of
state (typically Billings, Montana) contribute absolutely NOTHING to the
local Wyoming economy.

What's my store's attitude when customers who've bought elsewhere (usually
without ever giving us a chance to earn their business) come in for warranty
work? We take care of our loyal (bought local) customers first. Our loyal
customers get the red carpet treatment. They're scheduled right away, if
possible. Loaner cars are available to them at no charge. A shuttle van
will quickly get them to work or back home. We'll often perform a courtesy
wash and vac at no charge. The 'bought elsewhere' customers are second
priority.

Your local dealership is NOT REFUSING to service your Jeep, as your subject
header suggests. No doubt they've scheduled you out to the 20th because
they're more concerned with taking care of preferred customers who've bought
from them. That's only fair, isn't it? If you don't the situation, take
time off work, and drive 170 miles to where you bought the Jeep for service.
As you lose income from missing work, burn more gas, and possibly pay for a
motel room, think long and hard about the faulty logic of "better deals" far
from home. Maybe you should reconsider the value of buying local and
supporting your friends and neighbors. After all, the job you save by doing
so may be your own.

Best of luck with the noise problem. I hope it's nothing serious and it's
resolved to your satisfaction.

Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 Willys Pickup (parts truck)
'62 Willys Pickup 4WD 226
'98 XJ Sport
O|||||||O


"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>

Re: question on jeep dealer refusing service.
 

I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
you didn't negotiate properly with your local dealer? Where I work, we
don't lose deals over price to competing dealers, no matter where they're
located. By the way, what kind of expenses did you incur to travel 170
miles to take delivery of your new jeep? Time off work, gasoline costs,
restaurant meals, motel room perhaps? Was that factored into the alleged
"better deal"?

I live in a small town in NW Wyoming. With very, very few exceptions, I do
all of my shopping locally. It's important to me that I support my friends
and neighbors and the local economy. My car store supports our community,
giving generously to non-profit organizations, sponsoring the county fair,
4H programs, etc...... In contrast, residents here who spend money out of
state (typically Billings, Montana) contribute absolutely NOTHING to the
local Wyoming economy.

What's my store's attitude when customers who've bought elsewhere (usually
without ever giving us a chance to earn their business) come in for warranty
work? We take care of our loyal (bought local) customers first. Our loyal
customers get the red carpet treatment. They're scheduled right away, if
possible. Loaner cars are available to them at no charge. A shuttle van
will quickly get them to work or back home. We'll often perform a courtesy
wash and vac at no charge. The 'bought elsewhere' customers are second
priority.

Your local dealership is NOT REFUSING to service your Jeep, as your subject
header suggests. No doubt they've scheduled you out to the 20th because
they're more concerned with taking care of preferred customers who've bought
from them. That's only fair, isn't it? If you don't the situation, take
time off work, and drive 170 miles to where you bought the Jeep for service.
As you lose income from missing work, burn more gas, and possibly pay for a
motel room, think long and hard about the faulty logic of "better deals" far
from home. Maybe you should reconsider the value of buying local and
supporting your friends and neighbors. After all, the job you save by doing
so may be your own.

Best of luck with the noise problem. I hope it's nothing serious and it's
resolved to your satisfaction.

Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 Willys Pickup (parts truck)
'62 Willys Pickup 4WD 226
'98 XJ Sport
O|||||||O


"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>

Re: question on jeep dealer refusing service.
 

Cactuscowboy made some very good points, and they echo my sentiments
as well. If you were more comfortable purchasing your Wrangler 170
miles away from home, it would reason that you would also be more
comfortable having it serviced 170 miles away from home, from the same
people. Ultimately, yes, I think the 'local' dealer bears as much
responsibility as the dealer that sold you the vehicle... I mean,
people do move and relocate etc while their vehicle is still under
warranty. I'd hope (and think) that all service will be accomplished
by any Jeep dealership like you mention, but I doubt the Red Carpet
will be extended to you in this situation. Understandable IMO.

Dave
http://mysite.verizon.net/res0p2es/david/index.htm

On Thu, 15 Apr 2004 22:00:55 -0500, "Rick Dowling"
<elaphe@knology.net> wrote:

>I recently purchased a new jeep wrangler from a dealership 170 miles from my
>home. ( a better deal than the local dealer.) I have been having a problem
>with a noise coming from underneath the jeep when I make a sharp turn. I
>talked to the local dealership (I can't get it in until the 20th) and he
>said if it's a "prep" problem, meaning something that the other dealership
>failed to do then it has to go back to them to get fixed? That sure doesn't
>make any sense to me. Shouldn't any service be accomplished by any jeep
>dealership? This may turn out to be nothing major, but if anyone has any
>comments they are welcome.
>
>Rick
>