Re: question on jeep dealer refusing service.
 

In <jh3v701u5dpaitk33q7vh152vbagkfn4b3@4ax.com> David C. Moller wrote:
> On 16 Apr 2004 06:13:09 GMT, Del Rawlins
> <del@_kills_spammers_rawlinsbrothers.org> wrote:
>
>>In <fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com> David C. Moller wrote:
>>> Ummmmm the difference was less than $100, yet you would have done so
>>> if this guy wasn't way off? What am I missing here? Less than $100
>>> is 'way off'? I agree, $100 is $100, and can buy a lot of things,
>>> but you're talking about a substantial purchase here.
>>
>>He said the sticker price was only $100 different, not the actual
>>negotiated selling price.
>
> So the sticker price was inflated? Usually the sticker price declines
> in my experience. What he said was:
>
> "He had the EXACT same car on the lot, with the only difference
> being the destination charge on the sticker. The difference was less
> than $100."
>
> You mean to tell me that the sticker price was less than $100
> difference, and the negotiated price was higher than that? Somehow I
> don't think so hehehe.

Where in my post did I say that the negotiated price was higher than the
sticker price? You asked what you were missing there, but obviously the
problem is worse than I initially believed.

----------------------------------------------------
Del Rawlins- del@_kills_spammers_rawlinsbrothers.org
Remove _kills_spammers_ to reply via email.
Unofficial Bearhawk FAQ website:
http://www.rawlinsbrothers.org/bhfaq/

Re: question on jeep dealer refusing service.
 

"c" <c@me.org> wrote in message news:<%%Pfc.55471$YC5.49418@twister.rdc-kc.rr.com>...
> "David C. Moller" <dmoller@verizon.net> wrote in message
> news:jh3v701u5dpaitk33q7vh152vbagkfn4b3@4ax.com...
> > On 16 Apr 2004 06:13:09 GMT, Del Rawlins
> > <del@_kills_spammers_rawlinsbrothers.org> wrote:
> >
> > >In <fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com> David C. Moller wrote:
> > >> Ummmmm the difference was less than $100, yet you would have done so
> > >> if this guy wasn't way off? What am I missing here? Less than $100 is
> > >> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
> > >> you're talking about a substantial purchase here.
> > >
> > >He said the sticker price was only $100 different, not the actual
> > >negotiated selling price.
> > >
> > >----------------------------------------------------
> > >Del Rawlins- del@_kills_spammers_rawlinsbrothers.org
> > >Remove _kills_spammers_ to reply via email.
> > >Unofficial Bearhawk FAQ website:
> > >http://www.rawlinsbrothers.org/bhfaq/
> >
> > So the sticker price was inflated? Usually the sticker price declines
> > in my experience. What he said was:
> >
> > "He had the EXACT same car on the lot, with the only difference
> > being the destination charge on the sticker. The difference was less
> > than $100."
> >
> > You mean to tell me that the sticker price was less than $100
> > difference, and the negotiated price was higher than that? Somehow I
> > don't think so hehehe.
> >
> > Dave
>
> OK, lt me clarify this. The sticker prices on the 2 cars were within $100 of
> each other. I negotiated a price with the out of town dealer. I believe the
> negotiated price was about $2000 under the sticker, so let's just use that
> for the sake of argument. Then I took the negotiated price from the out of
> town dealer to the local dealer where I live. I basically gave him the
> papers from the out of town dealer and said to him that if he would match
> the price I would buy the car locally from him. This could have been the
> guy's easiest sale of the month, but he would not match the price. He came
> back with a price that was more than $500 over the out of town dealer's
> price. Hope this clarifies it for you.
>
> Chris

Ah, ok... now I see what you're driving at. Ya, makes sense to me now, thanks. :)

Dave

Re: question on jeep dealer refusing service.
 

"c" <c@me.org> wrote in message news:<%%Pfc.55471$YC5.49418@twister.rdc-kc.rr.com>...
> "David C. Moller" <dmoller@verizon.net> wrote in message
> news:jh3v701u5dpaitk33q7vh152vbagkfn4b3@4ax.com...
> > On 16 Apr 2004 06:13:09 GMT, Del Rawlins
> > <del@_kills_spammers_rawlinsbrothers.org> wrote:
> >
> > >In <fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com> David C. Moller wrote:
> > >> Ummmmm the difference was less than $100, yet you would have done so
> > >> if this guy wasn't way off? What am I missing here? Less than $100 is
> > >> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
> > >> you're talking about a substantial purchase here.
> > >
> > >He said the sticker price was only $100 different, not the actual
> > >negotiated selling price.
> > >
> > >----------------------------------------------------
> > >Del Rawlins- del@_kills_spammers_rawlinsbrothers.org
> > >Remove _kills_spammers_ to reply via email.
> > >Unofficial Bearhawk FAQ website:
> > >http://www.rawlinsbrothers.org/bhfaq/
> >
> > So the sticker price was inflated? Usually the sticker price declines
> > in my experience. What he said was:
> >
> > "He had the EXACT same car on the lot, with the only difference
> > being the destination charge on the sticker. The difference was less
> > than $100."
> >
> > You mean to tell me that the sticker price was less than $100
> > difference, and the negotiated price was higher than that? Somehow I
> > don't think so hehehe.
> >
> > Dave
>
> OK, lt me clarify this. The sticker prices on the 2 cars were within $100 of
> each other. I negotiated a price with the out of town dealer. I believe the
> negotiated price was about $2000 under the sticker, so let's just use that
> for the sake of argument. Then I took the negotiated price from the out of
> town dealer to the local dealer where I live. I basically gave him the
> papers from the out of town dealer and said to him that if he would match
> the price I would buy the car locally from him. This could have been the
> guy's easiest sale of the month, but he would not match the price. He came
> back with a price that was more than $500 over the out of town dealer's
> price. Hope this clarifies it for you.
>
> Chris

Ah, ok... now I see what you're driving at. Ya, makes sense to me now, thanks. :)

Dave

Re: question on jeep dealer refusing service.
 

"c" <c@me.org> wrote in message news:<%%Pfc.55471$YC5.49418@twister.rdc-kc.rr.com>...
> "David C. Moller" <dmoller@verizon.net> wrote in message
> news:jh3v701u5dpaitk33q7vh152vbagkfn4b3@4ax.com...
> > On 16 Apr 2004 06:13:09 GMT, Del Rawlins
> > <del@_kills_spammers_rawlinsbrothers.org> wrote:
> >
> > >In <fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com> David C. Moller wrote:
> > >> Ummmmm the difference was less than $100, yet you would have done so
> > >> if this guy wasn't way off? What am I missing here? Less than $100 is
> > >> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
> > >> you're talking about a substantial purchase here.
> > >
> > >He said the sticker price was only $100 different, not the actual
> > >negotiated selling price.
> > >
> > >----------------------------------------------------
> > >Del Rawlins- del@_kills_spammers_rawlinsbrothers.org
> > >Remove _kills_spammers_ to reply via email.
> > >Unofficial Bearhawk FAQ website:
> > >http://www.rawlinsbrothers.org/bhfaq/
> >
> > So the sticker price was inflated? Usually the sticker price declines
> > in my experience. What he said was:
> >
> > "He had the EXACT same car on the lot, with the only difference
> > being the destination charge on the sticker. The difference was less
> > than $100."
> >
> > You mean to tell me that the sticker price was less than $100
> > difference, and the negotiated price was higher than that? Somehow I
> > don't think so hehehe.
> >
> > Dave
>
> OK, lt me clarify this. The sticker prices on the 2 cars were within $100 of
> each other. I negotiated a price with the out of town dealer. I believe the
> negotiated price was about $2000 under the sticker, so let's just use that
> for the sake of argument. Then I took the negotiated price from the out of
> town dealer to the local dealer where I live. I basically gave him the
> papers from the out of town dealer and said to him that if he would match
> the price I would buy the car locally from him. This could have been the
> guy's easiest sale of the month, but he would not match the price. He came
> back with a price that was more than $500 over the out of town dealer's
> price. Hope this clarifies it for you.
>
> Chris

Ah, ok... now I see what you're driving at. Ya, makes sense to me now, thanks. :)

Dave

Re: question on jeep dealer refusing service.
 

"c" <c@me.org> wrote in message news:<%%Pfc.55471$YC5.49418@twister.rdc-kc.rr.com>...
> "David C. Moller" <dmoller@verizon.net> wrote in message
> news:jh3v701u5dpaitk33q7vh152vbagkfn4b3@4ax.com...
> > On 16 Apr 2004 06:13:09 GMT, Del Rawlins
> > <del@_kills_spammers_rawlinsbrothers.org> wrote:
> >
> > >In <fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com> David C. Moller wrote:
> > >> Ummmmm the difference was less than $100, yet you would have done so
> > >> if this guy wasn't way off? What am I missing here? Less than $100 is
> > >> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
> > >> you're talking about a substantial purchase here.
> > >
> > >He said the sticker price was only $100 different, not the actual
> > >negotiated selling price.
> > >
> > >----------------------------------------------------
> > >Del Rawlins- del@_kills_spammers_rawlinsbrothers.org
> > >Remove _kills_spammers_ to reply via email.
> > >Unofficial Bearhawk FAQ website:
> > >http://www.rawlinsbrothers.org/bhfaq/
> >
> > So the sticker price was inflated? Usually the sticker price declines
> > in my experience. What he said was:
> >
> > "He had the EXACT same car on the lot, with the only difference
> > being the destination charge on the sticker. The difference was less
> > than $100."
> >
> > You mean to tell me that the sticker price was less than $100
> > difference, and the negotiated price was higher than that? Somehow I
> > don't think so hehehe.
> >
> > Dave
>
> OK, lt me clarify this. The sticker prices on the 2 cars were within $100 of
> each other. I negotiated a price with the out of town dealer. I believe the
> negotiated price was about $2000 under the sticker, so let's just use that
> for the sake of argument. Then I took the negotiated price from the out of
> town dealer to the local dealer where I live. I basically gave him the
> papers from the out of town dealer and said to him that if he would match
> the price I would buy the car locally from him. This could have been the
> guy's easiest sale of the month, but he would not match the price. He came
> back with a price that was more than $500 over the out of town dealer's
> price. Hope this clarifies it for you.
>
> Chris

Ah, ok... now I see what you're driving at. Ya, makes sense to me now, thanks. :)

Dave

Re: question on jeep dealer refusing service.
 

Mr. Cactus, I can understand trying to buy from local folks first. I
believe in helping the local economy and I can believe it is even more
important when you are in the seriously smaller towns...but I too found
myself in this same situation. I dealt with the first Jeep dealer and said
"lets deal best price right now because I will go to the competitors across
town and seek their best price too" while this dealer had my favorite
color(yellow/auto) in stock, I found the better price acrossed town in my
second color choice(red/auto). I told first dealer and they couldn't come
even within $2k of that price. Dealer A was eliminated. Neither dealer had a
manual tranny..I asked dealer B, if I placed an order for a manual in
yellow, how long it would be ? It was 2 to 3 months. wow. I never wanted
auto tranny at all, and you now how it is to have to wait for 3 months for
something, so one last ditch attempt, I searched autotrader. There just
happened to be a manual/khaki 140 miles out of town. This one was $2k
cheaper than dealer B and $4k cheaper than A. I went with that one.

So what I am saying is, sometimes you still have to buy from non-local
dealers to get what you want. You try local first but you gotta go where
the selection is at.

My beef with this post is, why would you treat ANY customer so poorly(ok,
any differently) simply because, due to these kinds of circumstances like I
had, the buyer wasn't able to buy through the hometown dealership ? In any
case a customer coming to you, even for service, is a new customer loyalty
opportunity. so what, you couldn't sell one to them this time but with top
notch service, you just might sell em one next time ? that's what I
believe.

wow, If I had caught wind of this/your practice prior to scheduling an
appointment with your dealership, I would have driven 100 miles for service
just to avoid yours.

Now I will be wondering if either of my dealerships will treat me this way
if I ever need service.

dave


>cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 Willys Pickup (parts truck)
> '62 Willys Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

Re: question on jeep dealer refusing service.
 

Mr. Cactus, I can understand trying to buy from local folks first. I
believe in helping the local economy and I can believe it is even more
important when you are in the seriously smaller towns...but I too found
myself in this same situation. I dealt with the first Jeep dealer and said
"lets deal best price right now because I will go to the competitors across
town and seek their best price too" while this dealer had my favorite
color(yellow/auto) in stock, I found the better price acrossed town in my
second color choice(red/auto). I told first dealer and they couldn't come
even within $2k of that price. Dealer A was eliminated. Neither dealer had a
manual tranny..I asked dealer B, if I placed an order for a manual in
yellow, how long it would be ? It was 2 to 3 months. wow. I never wanted
auto tranny at all, and you now how it is to have to wait for 3 months for
something, so one last ditch attempt, I searched autotrader. There just
happened to be a manual/khaki 140 miles out of town. This one was $2k
cheaper than dealer B and $4k cheaper than A. I went with that one.

So what I am saying is, sometimes you still have to buy from non-local
dealers to get what you want. You try local first but you gotta go where
the selection is at.

My beef with this post is, why would you treat ANY customer so poorly(ok,
any differently) simply because, due to these kinds of circumstances like I
had, the buyer wasn't able to buy through the hometown dealership ? In any
case a customer coming to you, even for service, is a new customer loyalty
opportunity. so what, you couldn't sell one to them this time but with top
notch service, you just might sell em one next time ? that's what I
believe.

wow, If I had caught wind of this/your practice prior to scheduling an
appointment with your dealership, I would have driven 100 miles for service
just to avoid yours.

Now I will be wondering if either of my dealerships will treat me this way
if I ever need service.

dave


>cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 Willys Pickup (parts truck)
> '62 Willys Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

Re: question on jeep dealer refusing service.
 

Mr. Cactus, I can understand trying to buy from local folks first. I
believe in helping the local economy and I can believe it is even more
important when you are in the seriously smaller towns...but I too found
myself in this same situation. I dealt with the first Jeep dealer and said
"lets deal best price right now because I will go to the competitors across
town and seek their best price too" while this dealer had my favorite
color(yellow/auto) in stock, I found the better price acrossed town in my
second color choice(red/auto). I told first dealer and they couldn't come
even within $2k of that price. Dealer A was eliminated. Neither dealer had a
manual tranny..I asked dealer B, if I placed an order for a manual in
yellow, how long it would be ? It was 2 to 3 months. wow. I never wanted
auto tranny at all, and you now how it is to have to wait for 3 months for
something, so one last ditch attempt, I searched autotrader. There just
happened to be a manual/khaki 140 miles out of town. This one was $2k
cheaper than dealer B and $4k cheaper than A. I went with that one.

So what I am saying is, sometimes you still have to buy from non-local
dealers to get what you want. You try local first but you gotta go where
the selection is at.

My beef with this post is, why would you treat ANY customer so poorly(ok,
any differently) simply because, due to these kinds of circumstances like I
had, the buyer wasn't able to buy through the hometown dealership ? In any
case a customer coming to you, even for service, is a new customer loyalty
opportunity. so what, you couldn't sell one to them this time but with top
notch service, you just might sell em one next time ? that's what I
believe.

wow, If I had caught wind of this/your practice prior to scheduling an
appointment with your dealership, I would have driven 100 miles for service
just to avoid yours.

Now I will be wondering if either of my dealerships will treat me this way
if I ever need service.

dave


>cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 Willys Pickup (parts truck)
> '62 Willys Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

Re: question on jeep dealer refusing service.
 

Mr. Cactus, I can understand trying to buy from local folks first. I
believe in helping the local economy and I can believe it is even more
important when you are in the seriously smaller towns...but I too found
myself in this same situation. I dealt with the first Jeep dealer and said
"lets deal best price right now because I will go to the competitors across
town and seek their best price too" while this dealer had my favorite
color(yellow/auto) in stock, I found the better price acrossed town in my
second color choice(red/auto). I told first dealer and they couldn't come
even within $2k of that price. Dealer A was eliminated. Neither dealer had a
manual tranny..I asked dealer B, if I placed an order for a manual in
yellow, how long it would be ? It was 2 to 3 months. wow. I never wanted
auto tranny at all, and you now how it is to have to wait for 3 months for
something, so one last ditch attempt, I searched autotrader. There just
happened to be a manual/khaki 140 miles out of town. This one was $2k
cheaper than dealer B and $4k cheaper than A. I went with that one.

So what I am saying is, sometimes you still have to buy from non-local
dealers to get what you want. You try local first but you gotta go where
the selection is at.

My beef with this post is, why would you treat ANY customer so poorly(ok,
any differently) simply because, due to these kinds of circumstances like I
had, the buyer wasn't able to buy through the hometown dealership ? In any
case a customer coming to you, even for service, is a new customer loyalty
opportunity. so what, you couldn't sell one to them this time but with top
notch service, you just might sell em one next time ? that's what I
believe.

wow, If I had caught wind of this/your practice prior to scheduling an
appointment with your dealership, I would have driven 100 miles for service
just to avoid yours.

Now I will be wondering if either of my dealerships will treat me this way
if I ever need service.

dave


>cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 Willys Pickup (parts truck)
> '62 Willys Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

Re: question on jeep dealer refusing service.
 

this is exactly how my DEALER A treated me. The salesperson(woman,cute as
all hell) went and got the sales mgr he said "this is a pretty damn good
price, we need to ""keep the lights on you know"" they knew I was going to
DEALER B.

you know they had the nerve to call me back 2 weeks later and wonder how the
deal was going to happen.. I stated the price at B and the deal I got at C
and they said "we would have beat that". I said well then, "why, when I
asked for BEST PRICE" do you come up with it now" "not a good sales plan"
but I say, there might be an opportunity for service. So I left it open.

> I offered the first STEALER 21k tax, title and tags. After about an hour
> and one half the supervisor came over and said there was a problem. He
> stated did I think it was fare that the dealer ship pay for my taxes. I
did
> not hesitate stood up shook the sales persons hand and told the other guy
he
> was an IDIOT.
>
> The other IDIOT from the STEALER ship had the balls to give me a call and
in
> fact it was the owner of the joint I told him the deal I got and he said
he
> would of given me the same deal. I told him ---- in one hand and would of
> in the other and see which one fills up first.
> --
> HarryS