Re: question on jeep dealer refusing service.
 

Cactuscowboy made some very good points, and they echo my sentiments
as well. If you were more comfortable purchasing your Wrangler 170
miles away from home, it would reason that you would also be more
comfortable having it serviced 170 miles away from home, from the same
people. Ultimately, yes, I think the 'local' dealer bears as much
responsibility as the dealer that sold you the vehicle... I mean,
people do move and relocate etc while their vehicle is still under
warranty. I'd hope (and think) that all service will be accomplished
by any Jeep dealership like you mention, but I doubt the Red Carpet
will be extended to you in this situation. Understandable IMO.

Dave
http://mysite.verizon.net/res0p2es/david/index.htm

On Thu, 15 Apr 2004 22:00:55 -0500, "Rick Dowling"
<elaphe@knology.net> wrote:

>I recently purchased a new jeep wrangler from a dealership 170 miles from my
>home. ( a better deal than the local dealer.) I have been having a problem
>with a noise coming from underneath the jeep when I make a sharp turn. I
>talked to the local dealership (I can't get it in until the 20th) and he
>said if it's a "prep" problem, meaning something that the other dealership
>failed to do then it has to go back to them to get fixed? That sure doesn't
>make any sense to me. Shouldn't any service be accomplished by any jeep
>dealership? This may turn out to be nothing major, but if anyone has any
>comments they are welcome.
>
>Rick
>

Re: question on jeep dealer refusing service.
 

Cactuscowboy made some very good points, and they echo my sentiments
as well. If you were more comfortable purchasing your Wrangler 170
miles away from home, it would reason that you would also be more
comfortable having it serviced 170 miles away from home, from the same
people. Ultimately, yes, I think the 'local' dealer bears as much
responsibility as the dealer that sold you the vehicle... I mean,
people do move and relocate etc while their vehicle is still under
warranty. I'd hope (and think) that all service will be accomplished
by any Jeep dealership like you mention, but I doubt the Red Carpet
will be extended to you in this situation. Understandable IMO.

Dave
http://mysite.verizon.net/res0p2es/david/index.htm

On Thu, 15 Apr 2004 22:00:55 -0500, "Rick Dowling"
<elaphe@knology.net> wrote:

>I recently purchased a new jeep wrangler from a dealership 170 miles from my
>home. ( a better deal than the local dealer.) I have been having a problem
>with a noise coming from underneath the jeep when I make a sharp turn. I
>talked to the local dealership (I can't get it in until the 20th) and he
>said if it's a "prep" problem, meaning something that the other dealership
>failed to do then it has to go back to them to get fixed? That sure doesn't
>make any sense to me. Shouldn't any service be accomplished by any jeep
>dealership? This may turn out to be nothing major, but if anyone has any
>comments they are welcome.
>
>Rick
>

Re: question on jeep dealer refusing service.
 

Cactuscowboy made some very good points, and they echo my sentiments
as well. If you were more comfortable purchasing your Wrangler 170
miles away from home, it would reason that you would also be more
comfortable having it serviced 170 miles away from home, from the same
people. Ultimately, yes, I think the 'local' dealer bears as much
responsibility as the dealer that sold you the vehicle... I mean,
people do move and relocate etc while their vehicle is still under
warranty. I'd hope (and think) that all service will be accomplished
by any Jeep dealership like you mention, but I doubt the Red Carpet
will be extended to you in this situation. Understandable IMO.

Dave
http://mysite.verizon.net/res0p2es/david/index.htm

On Thu, 15 Apr 2004 22:00:55 -0500, "Rick Dowling"
<elaphe@knology.net> wrote:

>I recently purchased a new jeep wrangler from a dealership 170 miles from my
>home. ( a better deal than the local dealer.) I have been having a problem
>with a noise coming from underneath the jeep when I make a sharp turn. I
>talked to the local dealership (I can't get it in until the 20th) and he
>said if it's a "prep" problem, meaning something that the other dealership
>failed to do then it has to go back to them to get fixed? That sure doesn't
>make any sense to me. Shouldn't any service be accomplished by any jeep
>dealership? This may turn out to be nothing major, but if anyone has any
>comments they are welcome.
>
>Rick
>

Re: question on jeep dealer refusing service.
 

I'll tell you about my experience with this type of situation. I was in the
market for a new Dodge vehicle a few years back. I happened to be in a town
about 75-80 miles from where I live and just tested out a car there for the
heck of it. I ended up liking the car and worked up a deal with the out of
town dealer with the agreement that I had a couple weeks to make my
decision, get financing, etc. I brought all the paperwork to the dealer in
the town I live in and told him if he matched the deal I would buy the car
from him. He had the EXACT same car on the lot, with the only difference
being the destination charge on the sticker. The difference was less than
$100. He said no way he could match the deal. I gave him 8 business days to
call me if he changed his mind and told him after that I would purchase from
the out of town dealer. The guy never called back so I went and bought the
car out of town. About a week later the guy called and said he'd match the
deal. Obviously, I told him it was too late. He got all huffy and hung up on
me. I also got a scowl from him any time I brought the car in for service.
So who's fault is this? The fact is, not all dealers are equal obviously. I
do agree that it is good to support local economy, and I would have done so
even if the price was a bit more, but this guy was way off on his price. The
other thing is that how do you know that keeping your money local really
keeps it local. This dealer took all his earnings and went and boat a
Cigarette boat in Florida (among his many other "toys") for 100's of
thousands of dollars. That didn't do ---- for the local economy in Wisconsin
now did it?

Chris


"cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 Willys Pickup (parts truck)
> '62 Willys Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

Re: question on jeep dealer refusing service.
 

I'll tell you about my experience with this type of situation. I was in the
market for a new Dodge vehicle a few years back. I happened to be in a town
about 75-80 miles from where I live and just tested out a car there for the
heck of it. I ended up liking the car and worked up a deal with the out of
town dealer with the agreement that I had a couple weeks to make my
decision, get financing, etc. I brought all the paperwork to the dealer in
the town I live in and told him if he matched the deal I would buy the car
from him. He had the EXACT same car on the lot, with the only difference
being the destination charge on the sticker. The difference was less than
$100. He said no way he could match the deal. I gave him 8 business days to
call me if he changed his mind and told him after that I would purchase from
the out of town dealer. The guy never called back so I went and bought the
car out of town. About a week later the guy called and said he'd match the
deal. Obviously, I told him it was too late. He got all huffy and hung up on
me. I also got a scowl from him any time I brought the car in for service.
So who's fault is this? The fact is, not all dealers are equal obviously. I
do agree that it is good to support local economy, and I would have done so
even if the price was a bit more, but this guy was way off on his price. The
other thing is that how do you know that keeping your money local really
keeps it local. This dealer took all his earnings and went and boat a
Cigarette boat in Florida (among his many other "toys") for 100's of
thousands of dollars. That didn't do ---- for the local economy in Wisconsin
now did it?

Chris


"cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 Willys Pickup (parts truck)
> '62 Willys Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

Re: question on jeep dealer refusing service.
 

I'll tell you about my experience with this type of situation. I was in the
market for a new Dodge vehicle a few years back. I happened to be in a town
about 75-80 miles from where I live and just tested out a car there for the
heck of it. I ended up liking the car and worked up a deal with the out of
town dealer with the agreement that I had a couple weeks to make my
decision, get financing, etc. I brought all the paperwork to the dealer in
the town I live in and told him if he matched the deal I would buy the car
from him. He had the EXACT same car on the lot, with the only difference
being the destination charge on the sticker. The difference was less than
$100. He said no way he could match the deal. I gave him 8 business days to
call me if he changed his mind and told him after that I would purchase from
the out of town dealer. The guy never called back so I went and bought the
car out of town. About a week later the guy called and said he'd match the
deal. Obviously, I told him it was too late. He got all huffy and hung up on
me. I also got a scowl from him any time I brought the car in for service.
So who's fault is this? The fact is, not all dealers are equal obviously. I
do agree that it is good to support local economy, and I would have done so
even if the price was a bit more, but this guy was way off on his price. The
other thing is that how do you know that keeping your money local really
keeps it local. This dealer took all his earnings and went and boat a
Cigarette boat in Florida (among his many other "toys") for 100's of
thousands of dollars. That didn't do ---- for the local economy in Wisconsin
now did it?

Chris


"cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 Willys Pickup (parts truck)
> '62 Willys Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

Re: question on jeep dealer refusing service.
 

I'll tell you about my experience with this type of situation. I was in the
market for a new Dodge vehicle a few years back. I happened to be in a town
about 75-80 miles from where I live and just tested out a car there for the
heck of it. I ended up liking the car and worked up a deal with the out of
town dealer with the agreement that I had a couple weeks to make my
decision, get financing, etc. I brought all the paperwork to the dealer in
the town I live in and told him if he matched the deal I would buy the car
from him. He had the EXACT same car on the lot, with the only difference
being the destination charge on the sticker. The difference was less than
$100. He said no way he could match the deal. I gave him 8 business days to
call me if he changed his mind and told him after that I would purchase from
the out of town dealer. The guy never called back so I went and bought the
car out of town. About a week later the guy called and said he'd match the
deal. Obviously, I told him it was too late. He got all huffy and hung up on
me. I also got a scowl from him any time I brought the car in for service.
So who's fault is this? The fact is, not all dealers are equal obviously. I
do agree that it is good to support local economy, and I would have done so
even if the price was a bit more, but this guy was way off on his price. The
other thing is that how do you know that keeping your money local really
keeps it local. This dealer took all his earnings and went and boat a
Cigarette boat in Florida (among his many other "toys") for 100's of
thousands of dollars. That didn't do ---- for the local economy in Wisconsin
now did it?

Chris


"cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 Willys Pickup (parts truck)
> '62 Willys Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

Re: question on jeep dealer refusing service.
 

Ummmmm the difference was less than $100, yet you would have done so
if this guy wasn't way off? What am I missing here? Less than $100 is
'way off'? I agree, $100 is $100, and can buy a lot of things, but
you're talking about a substantial purchase here.

Dave
http://mysite.verizon.net/res0p2es/david/index.htm

On Fri, 16 Apr 2004 00:17:32 -0500, "c" <c@me.org> wrote:

*snip*
>The difference was less than $100.
*snip*
>The fact is, not all dealers are equal obviously. I
>do agree that it is good to support local economy, and I would have done so
>even if the price was a bit more, but this guy was way off on his price.
*snip*

Re: question on jeep dealer refusing service.
 

Ummmmm the difference was less than $100, yet you would have done so
if this guy wasn't way off? What am I missing here? Less than $100 is
'way off'? I agree, $100 is $100, and can buy a lot of things, but
you're talking about a substantial purchase here.

Dave
http://mysite.verizon.net/res0p2es/david/index.htm

On Fri, 16 Apr 2004 00:17:32 -0500, "c" <c@me.org> wrote:

*snip*
>The difference was less than $100.
*snip*
>The fact is, not all dealers are equal obviously. I
>do agree that it is good to support local economy, and I would have done so
>even if the price was a bit more, but this guy was way off on his price.
*snip*

Re: question on jeep dealer refusing service.
 

Ummmmm the difference was less than $100, yet you would have done so
if this guy wasn't way off? What am I missing here? Less than $100 is
'way off'? I agree, $100 is $100, and can buy a lot of things, but
you're talking about a substantial purchase here.

Dave
http://mysite.verizon.net/res0p2es/david/index.htm

On Fri, 16 Apr 2004 00:17:32 -0500, "c" <c@me.org> wrote:

*snip*
>The difference was less than $100.
*snip*
>The fact is, not all dealers are equal obviously. I
>do agree that it is good to support local economy, and I would have done so
>even if the price was a bit more, but this guy was way off on his price.
*snip*