question on jeep dealer refusing service.
#131
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
5 hours is far too long for negotiating. In the vast majority of my sales,
negotiating takes 10 minutes or less. That's how it should be.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"SB" <chicbears@hotmail.com> wrote in message
news:4S9gc.168094$SQE.167329@news01.bloor.is.net.c able.rogers.com...
> But y'all gotta know....they play these games cuz there ARE those poor
> bastards out there that get sucked in to it!
>
> I bought my Jeep and didn't get the price I wanted for it....but I didn't
> have a vehicle (walked everywhere) and had no way of getting to another
> dealership. I went back a number of times getting prices. I think there
> was a point that I showed up too many times or something and they weren't
> sure whether to take me serious!
>
> I showed up one night in a cab and told them that I had no way home...so I
> wasn't leaving until I had my own ride! 5 hours later we came to an
> agreement!
>
> Ya, they did the, "let me go talk to the boss" routine (and we all know
they
> just go in there and talk about the kids and last nights hockey game -GO
> LEAFS!)....I had my price in mind and they came within a couple hundred of
> it...which was fine.
> I told them they had to throw some "consumables" in for free....little
> things, but that's what counts eh!
>
> Overall it wasn't a bad experience. But they ARE all salesmen....they all
> have a sleazy feel about them, I don't htink they can help it!! haha
>
> In the end, it's like shopping at flea markets....it's only a good deal if
> it feels like one! So if you walk away feeling ripped off, you won't be
> happy with it!
>
> sb
negotiating takes 10 minutes or less. That's how it should be.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"SB" <chicbears@hotmail.com> wrote in message
news:4S9gc.168094$SQE.167329@news01.bloor.is.net.c able.rogers.com...
> But y'all gotta know....they play these games cuz there ARE those poor
> bastards out there that get sucked in to it!
>
> I bought my Jeep and didn't get the price I wanted for it....but I didn't
> have a vehicle (walked everywhere) and had no way of getting to another
> dealership. I went back a number of times getting prices. I think there
> was a point that I showed up too many times or something and they weren't
> sure whether to take me serious!
>
> I showed up one night in a cab and told them that I had no way home...so I
> wasn't leaving until I had my own ride! 5 hours later we came to an
> agreement!
>
> Ya, they did the, "let me go talk to the boss" routine (and we all know
they
> just go in there and talk about the kids and last nights hockey game -GO
> LEAFS!)....I had my price in mind and they came within a couple hundred of
> it...which was fine.
> I told them they had to throw some "consumables" in for free....little
> things, but that's what counts eh!
>
> Overall it wasn't a bad experience. But they ARE all salesmen....they all
> have a sleazy feel about them, I don't htink they can help it!! haha
>
> In the end, it's like shopping at flea markets....it's only a good deal if
> it feels like one! So if you walk away feeling ripped off, you won't be
> happy with it!
>
> sb
#132
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
5 hours is far too long for negotiating. In the vast majority of my sales,
negotiating takes 10 minutes or less. That's how it should be.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"SB" <chicbears@hotmail.com> wrote in message
news:4S9gc.168094$SQE.167329@news01.bloor.is.net.c able.rogers.com...
> But y'all gotta know....they play these games cuz there ARE those poor
> bastards out there that get sucked in to it!
>
> I bought my Jeep and didn't get the price I wanted for it....but I didn't
> have a vehicle (walked everywhere) and had no way of getting to another
> dealership. I went back a number of times getting prices. I think there
> was a point that I showed up too many times or something and they weren't
> sure whether to take me serious!
>
> I showed up one night in a cab and told them that I had no way home...so I
> wasn't leaving until I had my own ride! 5 hours later we came to an
> agreement!
>
> Ya, they did the, "let me go talk to the boss" routine (and we all know
they
> just go in there and talk about the kids and last nights hockey game -GO
> LEAFS!)....I had my price in mind and they came within a couple hundred of
> it...which was fine.
> I told them they had to throw some "consumables" in for free....little
> things, but that's what counts eh!
>
> Overall it wasn't a bad experience. But they ARE all salesmen....they all
> have a sleazy feel about them, I don't htink they can help it!! haha
>
> In the end, it's like shopping at flea markets....it's only a good deal if
> it feels like one! So if you walk away feeling ripped off, you won't be
> happy with it!
>
> sb
negotiating takes 10 minutes or less. That's how it should be.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"SB" <chicbears@hotmail.com> wrote in message
news:4S9gc.168094$SQE.167329@news01.bloor.is.net.c able.rogers.com...
> But y'all gotta know....they play these games cuz there ARE those poor
> bastards out there that get sucked in to it!
>
> I bought my Jeep and didn't get the price I wanted for it....but I didn't
> have a vehicle (walked everywhere) and had no way of getting to another
> dealership. I went back a number of times getting prices. I think there
> was a point that I showed up too many times or something and they weren't
> sure whether to take me serious!
>
> I showed up one night in a cab and told them that I had no way home...so I
> wasn't leaving until I had my own ride! 5 hours later we came to an
> agreement!
>
> Ya, they did the, "let me go talk to the boss" routine (and we all know
they
> just go in there and talk about the kids and last nights hockey game -GO
> LEAFS!)....I had my price in mind and they came within a couple hundred of
> it...which was fine.
> I told them they had to throw some "consumables" in for free....little
> things, but that's what counts eh!
>
> Overall it wasn't a bad experience. But they ARE all salesmen....they all
> have a sleazy feel about them, I don't htink they can help it!! haha
>
> In the end, it's like shopping at flea markets....it's only a good deal if
> it feels like one! So if you walk away feeling ripped off, you won't be
> happy with it!
>
> sb
#133
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
5 hours is far too long for negotiating. In the vast majority of my sales,
negotiating takes 10 minutes or less. That's how it should be.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"SB" <chicbears@hotmail.com> wrote in message
news:4S9gc.168094$SQE.167329@news01.bloor.is.net.c able.rogers.com...
> But y'all gotta know....they play these games cuz there ARE those poor
> bastards out there that get sucked in to it!
>
> I bought my Jeep and didn't get the price I wanted for it....but I didn't
> have a vehicle (walked everywhere) and had no way of getting to another
> dealership. I went back a number of times getting prices. I think there
> was a point that I showed up too many times or something and they weren't
> sure whether to take me serious!
>
> I showed up one night in a cab and told them that I had no way home...so I
> wasn't leaving until I had my own ride! 5 hours later we came to an
> agreement!
>
> Ya, they did the, "let me go talk to the boss" routine (and we all know
they
> just go in there and talk about the kids and last nights hockey game -GO
> LEAFS!)....I had my price in mind and they came within a couple hundred of
> it...which was fine.
> I told them they had to throw some "consumables" in for free....little
> things, but that's what counts eh!
>
> Overall it wasn't a bad experience. But they ARE all salesmen....they all
> have a sleazy feel about them, I don't htink they can help it!! haha
>
> In the end, it's like shopping at flea markets....it's only a good deal if
> it feels like one! So if you walk away feeling ripped off, you won't be
> happy with it!
>
> sb
negotiating takes 10 minutes or less. That's how it should be.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"SB" <chicbears@hotmail.com> wrote in message
news:4S9gc.168094$SQE.167329@news01.bloor.is.net.c able.rogers.com...
> But y'all gotta know....they play these games cuz there ARE those poor
> bastards out there that get sucked in to it!
>
> I bought my Jeep and didn't get the price I wanted for it....but I didn't
> have a vehicle (walked everywhere) and had no way of getting to another
> dealership. I went back a number of times getting prices. I think there
> was a point that I showed up too many times or something and they weren't
> sure whether to take me serious!
>
> I showed up one night in a cab and told them that I had no way home...so I
> wasn't leaving until I had my own ride! 5 hours later we came to an
> agreement!
>
> Ya, they did the, "let me go talk to the boss" routine (and we all know
they
> just go in there and talk about the kids and last nights hockey game -GO
> LEAFS!)....I had my price in mind and they came within a couple hundred of
> it...which was fine.
> I told them they had to throw some "consumables" in for free....little
> things, but that's what counts eh!
>
> Overall it wasn't a bad experience. But they ARE all salesmen....they all
> have a sleazy feel about them, I don't htink they can help it!! haha
>
> In the end, it's like shopping at flea markets....it's only a good deal if
> it feels like one! So if you walk away feeling ripped off, you won't be
> happy with it!
>
> sb
#134
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
It's commonly used sales tactic.
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
cactuscowboy wrote:
>
> 5 hours is far too long for negotiating. In the vast majority of my sales,
> negotiating takes 10 minutes or less. That's how it should be.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
cactuscowboy wrote:
>
> 5 hours is far too long for negotiating. In the vast majority of my sales,
> negotiating takes 10 minutes or less. That's how it should be.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
#135
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
It's commonly used sales tactic.
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
cactuscowboy wrote:
>
> 5 hours is far too long for negotiating. In the vast majority of my sales,
> negotiating takes 10 minutes or less. That's how it should be.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
cactuscowboy wrote:
>
> 5 hours is far too long for negotiating. In the vast majority of my sales,
> negotiating takes 10 minutes or less. That's how it should be.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
#136
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
It's commonly used sales tactic.
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
cactuscowboy wrote:
>
> 5 hours is far too long for negotiating. In the vast majority of my sales,
> negotiating takes 10 minutes or less. That's how it should be.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
cactuscowboy wrote:
>
> 5 hours is far too long for negotiating. In the vast majority of my sales,
> negotiating takes 10 minutes or less. That's how it should be.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
#137
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
It's commonly used sales tactic.
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
cactuscowboy wrote:
>
> 5 hours is far too long for negotiating. In the vast majority of my sales,
> negotiating takes 10 minutes or less. That's how it should be.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
cactuscowboy wrote:
>
> 5 hours is far too long for negotiating. In the vast majority of my sales,
> negotiating takes 10 minutes or less. That's how it should be.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
#138
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
Dave,
You're being unrealistic. Let me explain why.
Put yourself in the shoes of a Service Manager in the typical car store.
Hypothetical situation:
Two customers show up at 7:30 AM, both with serious problems requiring
urgent attention.
Customer A is John Doe, the roofing contractor who purchased his new truck
from your Sales Department last week. He'll be buying another truck from
your store in 6 months, and his entire fleet of 10 vehicles is serviced in
your shop.
Customer B is Jane Smith, a local woman who bought a used program car out of
town last week without ever giving the guys in your Sales Department a
chance to earn her business on two similar cars sitting out on the lot.
You're fully booked up with the exception of one technician, who has time
available at 8 AM. Who do you schedule in?
On the subject of free loaner cars and the shuttle van:
You have a budget for two loaner cars and one shuttle van. You can provide
this free, value-added service to 50~60% of the customers. Who do you offer
this to, the 'bought out of towners' or loyal 'bought local' customers?
Sure, it would be nice to have 4 loaner cars and two shuttle vans, but that
would force you into raising prices, losing service business, and laying off
a technician as a result.
Car dealerships, like any business, must remain competitive and generate a
profit. In the course of normal business, choices must be made. If those
choices favor loyal customers, so be it.
As for "paying an extra $2 to 4 grand for a vehicle", that's absolutely
ridiculous. The car business is way too competitive for that to happen,
unless you allow it.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"dave" <x1236@charter.netREMOVETHIS> wrote in message
news:qVWfc.13208496$Id.2196626@news.easynews.com.. .
> > but I doubt the Red Carpet
> > will be extended to you in this situation. Understandable IMO.
>
> I would expect 99% the same, quality treatment from a dealership I chose
to
> service my Jeep whether I bought it there or not. Same personal
treatment,
> same loaner car..same everything. About the only thing I could see
> happening any differently might be coupons sent or maybe a car wash as a
way
> of saying thank you for that extra 1% difference, "for purchasing from
> us"... neither of which would sway me in to paying an extra $2 to 4 grand
> for a vehicle. "so what, I don't get red carpet treatment. I still saved
> $4k"
>
> dave
>
>
You're being unrealistic. Let me explain why.
Put yourself in the shoes of a Service Manager in the typical car store.
Hypothetical situation:
Two customers show up at 7:30 AM, both with serious problems requiring
urgent attention.
Customer A is John Doe, the roofing contractor who purchased his new truck
from your Sales Department last week. He'll be buying another truck from
your store in 6 months, and his entire fleet of 10 vehicles is serviced in
your shop.
Customer B is Jane Smith, a local woman who bought a used program car out of
town last week without ever giving the guys in your Sales Department a
chance to earn her business on two similar cars sitting out on the lot.
You're fully booked up with the exception of one technician, who has time
available at 8 AM. Who do you schedule in?
On the subject of free loaner cars and the shuttle van:
You have a budget for two loaner cars and one shuttle van. You can provide
this free, value-added service to 50~60% of the customers. Who do you offer
this to, the 'bought out of towners' or loyal 'bought local' customers?
Sure, it would be nice to have 4 loaner cars and two shuttle vans, but that
would force you into raising prices, losing service business, and laying off
a technician as a result.
Car dealerships, like any business, must remain competitive and generate a
profit. In the course of normal business, choices must be made. If those
choices favor loyal customers, so be it.
As for "paying an extra $2 to 4 grand for a vehicle", that's absolutely
ridiculous. The car business is way too competitive for that to happen,
unless you allow it.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"dave" <x1236@charter.netREMOVETHIS> wrote in message
news:qVWfc.13208496$Id.2196626@news.easynews.com.. .
> > but I doubt the Red Carpet
> > will be extended to you in this situation. Understandable IMO.
>
> I would expect 99% the same, quality treatment from a dealership I chose
to
> service my Jeep whether I bought it there or not. Same personal
treatment,
> same loaner car..same everything. About the only thing I could see
> happening any differently might be coupons sent or maybe a car wash as a
way
> of saying thank you for that extra 1% difference, "for purchasing from
> us"... neither of which would sway me in to paying an extra $2 to 4 grand
> for a vehicle. "so what, I don't get red carpet treatment. I still saved
> $4k"
>
> dave
>
>
#139
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
Dave,
You're being unrealistic. Let me explain why.
Put yourself in the shoes of a Service Manager in the typical car store.
Hypothetical situation:
Two customers show up at 7:30 AM, both with serious problems requiring
urgent attention.
Customer A is John Doe, the roofing contractor who purchased his new truck
from your Sales Department last week. He'll be buying another truck from
your store in 6 months, and his entire fleet of 10 vehicles is serviced in
your shop.
Customer B is Jane Smith, a local woman who bought a used program car out of
town last week without ever giving the guys in your Sales Department a
chance to earn her business on two similar cars sitting out on the lot.
You're fully booked up with the exception of one technician, who has time
available at 8 AM. Who do you schedule in?
On the subject of free loaner cars and the shuttle van:
You have a budget for two loaner cars and one shuttle van. You can provide
this free, value-added service to 50~60% of the customers. Who do you offer
this to, the 'bought out of towners' or loyal 'bought local' customers?
Sure, it would be nice to have 4 loaner cars and two shuttle vans, but that
would force you into raising prices, losing service business, and laying off
a technician as a result.
Car dealerships, like any business, must remain competitive and generate a
profit. In the course of normal business, choices must be made. If those
choices favor loyal customers, so be it.
As for "paying an extra $2 to 4 grand for a vehicle", that's absolutely
ridiculous. The car business is way too competitive for that to happen,
unless you allow it.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"dave" <x1236@charter.netREMOVETHIS> wrote in message
news:qVWfc.13208496$Id.2196626@news.easynews.com.. .
> > but I doubt the Red Carpet
> > will be extended to you in this situation. Understandable IMO.
>
> I would expect 99% the same, quality treatment from a dealership I chose
to
> service my Jeep whether I bought it there or not. Same personal
treatment,
> same loaner car..same everything. About the only thing I could see
> happening any differently might be coupons sent or maybe a car wash as a
way
> of saying thank you for that extra 1% difference, "for purchasing from
> us"... neither of which would sway me in to paying an extra $2 to 4 grand
> for a vehicle. "so what, I don't get red carpet treatment. I still saved
> $4k"
>
> dave
>
>
You're being unrealistic. Let me explain why.
Put yourself in the shoes of a Service Manager in the typical car store.
Hypothetical situation:
Two customers show up at 7:30 AM, both with serious problems requiring
urgent attention.
Customer A is John Doe, the roofing contractor who purchased his new truck
from your Sales Department last week. He'll be buying another truck from
your store in 6 months, and his entire fleet of 10 vehicles is serviced in
your shop.
Customer B is Jane Smith, a local woman who bought a used program car out of
town last week without ever giving the guys in your Sales Department a
chance to earn her business on two similar cars sitting out on the lot.
You're fully booked up with the exception of one technician, who has time
available at 8 AM. Who do you schedule in?
On the subject of free loaner cars and the shuttle van:
You have a budget for two loaner cars and one shuttle van. You can provide
this free, value-added service to 50~60% of the customers. Who do you offer
this to, the 'bought out of towners' or loyal 'bought local' customers?
Sure, it would be nice to have 4 loaner cars and two shuttle vans, but that
would force you into raising prices, losing service business, and laying off
a technician as a result.
Car dealerships, like any business, must remain competitive and generate a
profit. In the course of normal business, choices must be made. If those
choices favor loyal customers, so be it.
As for "paying an extra $2 to 4 grand for a vehicle", that's absolutely
ridiculous. The car business is way too competitive for that to happen,
unless you allow it.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"dave" <x1236@charter.netREMOVETHIS> wrote in message
news:qVWfc.13208496$Id.2196626@news.easynews.com.. .
> > but I doubt the Red Carpet
> > will be extended to you in this situation. Understandable IMO.
>
> I would expect 99% the same, quality treatment from a dealership I chose
to
> service my Jeep whether I bought it there or not. Same personal
treatment,
> same loaner car..same everything. About the only thing I could see
> happening any differently might be coupons sent or maybe a car wash as a
way
> of saying thank you for that extra 1% difference, "for purchasing from
> us"... neither of which would sway me in to paying an extra $2 to 4 grand
> for a vehicle. "so what, I don't get red carpet treatment. I still saved
> $4k"
>
> dave
>
>
#140
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
Dave,
You're being unrealistic. Let me explain why.
Put yourself in the shoes of a Service Manager in the typical car store.
Hypothetical situation:
Two customers show up at 7:30 AM, both with serious problems requiring
urgent attention.
Customer A is John Doe, the roofing contractor who purchased his new truck
from your Sales Department last week. He'll be buying another truck from
your store in 6 months, and his entire fleet of 10 vehicles is serviced in
your shop.
Customer B is Jane Smith, a local woman who bought a used program car out of
town last week without ever giving the guys in your Sales Department a
chance to earn her business on two similar cars sitting out on the lot.
You're fully booked up with the exception of one technician, who has time
available at 8 AM. Who do you schedule in?
On the subject of free loaner cars and the shuttle van:
You have a budget for two loaner cars and one shuttle van. You can provide
this free, value-added service to 50~60% of the customers. Who do you offer
this to, the 'bought out of towners' or loyal 'bought local' customers?
Sure, it would be nice to have 4 loaner cars and two shuttle vans, but that
would force you into raising prices, losing service business, and laying off
a technician as a result.
Car dealerships, like any business, must remain competitive and generate a
profit. In the course of normal business, choices must be made. If those
choices favor loyal customers, so be it.
As for "paying an extra $2 to 4 grand for a vehicle", that's absolutely
ridiculous. The car business is way too competitive for that to happen,
unless you allow it.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"dave" <x1236@charter.netREMOVETHIS> wrote in message
news:qVWfc.13208496$Id.2196626@news.easynews.com.. .
> > but I doubt the Red Carpet
> > will be extended to you in this situation. Understandable IMO.
>
> I would expect 99% the same, quality treatment from a dealership I chose
to
> service my Jeep whether I bought it there or not. Same personal
treatment,
> same loaner car..same everything. About the only thing I could see
> happening any differently might be coupons sent or maybe a car wash as a
way
> of saying thank you for that extra 1% difference, "for purchasing from
> us"... neither of which would sway me in to paying an extra $2 to 4 grand
> for a vehicle. "so what, I don't get red carpet treatment. I still saved
> $4k"
>
> dave
>
>
You're being unrealistic. Let me explain why.
Put yourself in the shoes of a Service Manager in the typical car store.
Hypothetical situation:
Two customers show up at 7:30 AM, both with serious problems requiring
urgent attention.
Customer A is John Doe, the roofing contractor who purchased his new truck
from your Sales Department last week. He'll be buying another truck from
your store in 6 months, and his entire fleet of 10 vehicles is serviced in
your shop.
Customer B is Jane Smith, a local woman who bought a used program car out of
town last week without ever giving the guys in your Sales Department a
chance to earn her business on two similar cars sitting out on the lot.
You're fully booked up with the exception of one technician, who has time
available at 8 AM. Who do you schedule in?
On the subject of free loaner cars and the shuttle van:
You have a budget for two loaner cars and one shuttle van. You can provide
this free, value-added service to 50~60% of the customers. Who do you offer
this to, the 'bought out of towners' or loyal 'bought local' customers?
Sure, it would be nice to have 4 loaner cars and two shuttle vans, but that
would force you into raising prices, losing service business, and laying off
a technician as a result.
Car dealerships, like any business, must remain competitive and generate a
profit. In the course of normal business, choices must be made. If those
choices favor loyal customers, so be it.
As for "paying an extra $2 to 4 grand for a vehicle", that's absolutely
ridiculous. The car business is way too competitive for that to happen,
unless you allow it.
Best regards,
Dave Rose
Cactus Cowboy
Big Wonderful Wyoming
'49 ****** Pickup (parts truck)
'62 ****** Pickup 4WD 226
'98 XJ Sport
O|||||||O
"dave" <x1236@charter.netREMOVETHIS> wrote in message
news:qVWfc.13208496$Id.2196626@news.easynews.com.. .
> > but I doubt the Red Carpet
> > will be extended to you in this situation. Understandable IMO.
>
> I would expect 99% the same, quality treatment from a dealership I chose
to
> service my Jeep whether I bought it there or not. Same personal
treatment,
> same loaner car..same everything. About the only thing I could see
> happening any differently might be coupons sent or maybe a car wash as a
way
> of saying thank you for that extra 1% difference, "for purchasing from
> us"... neither of which would sway me in to paying an extra $2 to 4 grand
> for a vehicle. "so what, I don't get red carpet treatment. I still saved
> $4k"
>
> dave
>
>