UPDATE: DC response to my first email request for build list UNBELEIVEABLE!
05-03-2004, 10:52 PM
#21
Guest
Posts: n/a
Re: UPDATE: DC response to my first email request for build list UNBELEIVEABLE!
Wow.... my dealership gave me a build sheet without me even asking for
it. I went there to pick up a new tie rod (bent mine), and figured I'd
pick up some touch up paint for a rock ding. Guess they wanted to be
sure they got the right color, so they printed the sheet, looked it
over, then gave me the sheet and the paint.
Dave
http://mysite.verizon.net/res0p2es/david/index.htm
On Mon, 3 May 2004 16:31:30 -0400, "Paul Tremblay" <nospam@emtae.org>
wrote:
>They refused!!!
>
>see below
>
>Dear Mr. Tremblay:
>
>We have received your e-mail, which is further to your previous
>telephone contact with our Customer Assistance Center regarding your
>1995 Jeep Grand Cherokee.
>
>Please note that you may inquire about the availability of obtaining an
>Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
>by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
>Toronto, ON, M4G 2C3.
>
>The service history information you have requested is either not
>available to us or is considered proprietary. As such, we are unable to
>accommodate your request.
>
>Thank you very much for taking the time to write.
>
>NOTE: Please do not use the 'Reply' function of your email. If you have
>a need to respond to this, please visit us at our reply form (link
>provided below). Our system is NOT able to accept any emails at this
>address.
>
>For any future communications related to this email, please refer to the
>following information:
>REFERENCE NUMBER: 12253150
>REPLY LINK:
>http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
>Sincerely,
>
>Steven Mailloux
>
>Customer Service Manager
>DaimlerChrysler Canadian Customer Assistance Center
>
>
>Original Message Follows:
>------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
>Build list for my car
> Comments:
> ---------
>I have just acquired this vehicle and am in need of the Build List, I.e.
>what equipment and options it came with new from the factory. I am also
>in
>need of the Owners Manual. and any service history information from
>Jeep. I
>appreciate your help in this matter, and I must say I am contemplating a
>second new Jeep, we enjoy this vehicle more than we thought we
>would.
>Cheers,
>
>Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
it. I went there to pick up a new tie rod (bent mine), and figured I'd
pick up some touch up paint for a rock ding. Guess they wanted to be
sure they got the right color, so they printed the sheet, looked it
over, then gave me the sheet and the paint.
Dave
http://mysite.verizon.net/res0p2es/david/index.htm
On Mon, 3 May 2004 16:31:30 -0400, "Paul Tremblay" <nospam@emtae.org>
wrote:
>They refused!!!
>
>see below
>
>Dear Mr. Tremblay:
>
>We have received your e-mail, which is further to your previous
>telephone contact with our Customer Assistance Center regarding your
>1995 Jeep Grand Cherokee.
>
>Please note that you may inquire about the availability of obtaining an
>Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
>by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
>Toronto, ON, M4G 2C3.
>
>The service history information you have requested is either not
>available to us or is considered proprietary. As such, we are unable to
>accommodate your request.
>
>Thank you very much for taking the time to write.
>
>NOTE: Please do not use the 'Reply' function of your email. If you have
>a need to respond to this, please visit us at our reply form (link
>provided below). Our system is NOT able to accept any emails at this
>address.
>
>For any future communications related to this email, please refer to the
>following information:
>REFERENCE NUMBER: 12253150
>REPLY LINK:
>http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
>Sincerely,
>
>Steven Mailloux
>
>Customer Service Manager
>DaimlerChrysler Canadian Customer Assistance Center
>
>
>Original Message Follows:
>------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
>Build list for my car
> Comments:
> ---------
>I have just acquired this vehicle and am in need of the Build List, I.e.
>what equipment and options it came with new from the factory. I am also
>in
>need of the Owners Manual. and any service history information from
>Jeep. I
>appreciate your help in this matter, and I must say I am contemplating a
>second new Jeep, we enjoy this vehicle more than we thought we
>would.
>Cheers,
>
>Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
05-03-2004, 11:32 PM
#22
Guest
Posts: n/a
Re: UPDATE: DC response to my first email request for build listUNBELEIVEABLE!
Keep it simple, remember you are writing someone in India.
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
Paul Tremblay wrote:
>
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
> http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
Paul Tremblay wrote:
>
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
> http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
05-03-2004, 11:32 PM
#23
Guest
Posts: n/a
Re: UPDATE: DC response to my first email request for build listUNBELEIVEABLE!
Keep it simple, remember you are writing someone in India.
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
Paul Tremblay wrote:
>
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
> http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
Paul Tremblay wrote:
>
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
> http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
05-03-2004, 11:32 PM
#24
Guest
Posts: n/a
Re: UPDATE: DC response to my first email request for build listUNBELEIVEABLE!
Keep it simple, remember you are writing someone in India.
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
Paul Tremblay wrote:
>
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
> http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
Paul Tremblay wrote:
>
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
> http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
05-03-2004, 11:32 PM
#25
Guest
Posts: n/a
Re: UPDATE: DC response to my first email request for build listUNBELEIVEABLE!
Keep it simple, remember you are writing someone in India.
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
Paul Tremblay wrote:
>
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
> http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
God Bless America, ßill O|||||||O
mailto:-------------------- http://www.----------.com/
Paul Tremblay wrote:
>
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
> http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
05-04-2004, 07:26 AM
#26
Guest
Posts: n/a
Re: UPDATE: DC response to my first email request for build list UNBELEIVEABLE!
Hey Folks,
I was told on the phone that all recalls were done on the car, and that they
have no way of printing and sending, or emailing the build list....but I
know that is not true. I believe the Canadian Customer assist got my email
and call. I want to try sending to the US Customer assist( i.e. where you
guys sent your request). I did send a simple request the second time and
have gotten no answer yet.
I have ordered the owner's manual and have been told I should get it by the
end of the month.
Thanks for all the input.
Paul
1995 ZJ limited 4.0L
"Paul Tremblay" <nospam@emtae.org> wrote in message
news:a_xlc.51699$3h.739317@wagner.videotron.net...
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
>
http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
>
I was told on the phone that all recalls were done on the car, and that they
have no way of printing and sending, or emailing the build list....but I
know that is not true. I believe the Canadian Customer assist got my email
and call. I want to try sending to the US Customer assist( i.e. where you
guys sent your request). I did send a simple request the second time and
have gotten no answer yet.
I have ordered the owner's manual and have been told I should get it by the
end of the month.
Thanks for all the input.
Paul
1995 ZJ limited 4.0L
"Paul Tremblay" <nospam@emtae.org> wrote in message
news:a_xlc.51699$3h.739317@wagner.videotron.net...
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
>
http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
>
05-04-2004, 07:26 AM
#27
Guest
Posts: n/a
Re: UPDATE: DC response to my first email request for build list UNBELEIVEABLE!
Hey Folks,
I was told on the phone that all recalls were done on the car, and that they
have no way of printing and sending, or emailing the build list....but I
know that is not true. I believe the Canadian Customer assist got my email
and call. I want to try sending to the US Customer assist( i.e. where you
guys sent your request). I did send a simple request the second time and
have gotten no answer yet.
I have ordered the owner's manual and have been told I should get it by the
end of the month.
Thanks for all the input.
Paul
1995 ZJ limited 4.0L
"Paul Tremblay" <nospam@emtae.org> wrote in message
news:a_xlc.51699$3h.739317@wagner.videotron.net...
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
>
http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
>
I was told on the phone that all recalls were done on the car, and that they
have no way of printing and sending, or emailing the build list....but I
know that is not true. I believe the Canadian Customer assist got my email
and call. I want to try sending to the US Customer assist( i.e. where you
guys sent your request). I did send a simple request the second time and
have gotten no answer yet.
I have ordered the owner's manual and have been told I should get it by the
end of the month.
Thanks for all the input.
Paul
1995 ZJ limited 4.0L
"Paul Tremblay" <nospam@emtae.org> wrote in message
news:a_xlc.51699$3h.739317@wagner.videotron.net...
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
>
http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
>
05-04-2004, 07:26 AM
#28
Guest
Posts: n/a
Re: UPDATE: DC response to my first email request for build list UNBELEIVEABLE!
Hey Folks,
I was told on the phone that all recalls were done on the car, and that they
have no way of printing and sending, or emailing the build list....but I
know that is not true. I believe the Canadian Customer assist got my email
and call. I want to try sending to the US Customer assist( i.e. where you
guys sent your request). I did send a simple request the second time and
have gotten no answer yet.
I have ordered the owner's manual and have been told I should get it by the
end of the month.
Thanks for all the input.
Paul
1995 ZJ limited 4.0L
"Paul Tremblay" <nospam@emtae.org> wrote in message
news:a_xlc.51699$3h.739317@wagner.videotron.net...
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
>
http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
>
I was told on the phone that all recalls were done on the car, and that they
have no way of printing and sending, or emailing the build list....but I
know that is not true. I believe the Canadian Customer assist got my email
and call. I want to try sending to the US Customer assist( i.e. where you
guys sent your request). I did send a simple request the second time and
have gotten no answer yet.
I have ordered the owner's manual and have been told I should get it by the
end of the month.
Thanks for all the input.
Paul
1995 ZJ limited 4.0L
"Paul Tremblay" <nospam@emtae.org> wrote in message
news:a_xlc.51699$3h.739317@wagner.videotron.net...
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
>
http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
>
05-04-2004, 07:26 AM
#29
Guest
Posts: n/a
Re: UPDATE: DC response to my first email request for build list UNBELEIVEABLE!
Hey Folks,
I was told on the phone that all recalls were done on the car, and that they
have no way of printing and sending, or emailing the build list....but I
know that is not true. I believe the Canadian Customer assist got my email
and call. I want to try sending to the US Customer assist( i.e. where you
guys sent your request). I did send a simple request the second time and
have gotten no answer yet.
I have ordered the owner's manual and have been told I should get it by the
end of the month.
Thanks for all the input.
Paul
1995 ZJ limited 4.0L
"Paul Tremblay" <nospam@emtae.org> wrote in message
news:a_xlc.51699$3h.739317@wagner.videotron.net...
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
>
http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
>
I was told on the phone that all recalls were done on the car, and that they
have no way of printing and sending, or emailing the build list....but I
know that is not true. I believe the Canadian Customer assist got my email
and call. I want to try sending to the US Customer assist( i.e. where you
guys sent your request). I did send a simple request the second time and
have gotten no answer yet.
I have ordered the owner's manual and have been told I should get it by the
end of the month.
Thanks for all the input.
Paul
1995 ZJ limited 4.0L
"Paul Tremblay" <nospam@emtae.org> wrote in message
news:a_xlc.51699$3h.739317@wagner.videotron.net...
> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
>
http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
>
05-04-2004, 11:06 AM
#30
Guest
Posts: n/a
Re: UPDATE: DC response to my first email request for build listUNBELEIVEABLE!
On Mon, 3 May 2004, DougW wrote:
> Jo did pass the time by typing:
> > Resubmit and ask ONLY for the build list. They should send that without
> > a problem. Keep it simple.
> > They won't send you maintenance records because they probably don't have
> > them. They won't send you an owners manual but they did send you inof
> > on how to get one. So, what did the refuse??????
>
> Try this for the history.
>
> Go to your local Jeep dealership (preferably when you are having some
> work done, like an oil change) Talk to the service manager and ask
> politely if he can pull up the service history because you want to make
> sure any recall work was done, etc. I'm not sure if that history is
> dealer specific but I believe it's available to any tech/service manager.
> I've read through mine before at the local dealership.
Recall service history seems to be system-wide, if my `89 Cherokee is any
indication. The local dealer was able to find out with a few keystrokes
if all recall work had been done to mine after I bought it from a used car
lot. I'd imagine that records of non-mandated work (oil changes,
out-of-warantee repairs, etc.) is kept only in the servicing dealership.
> Keep in mind, DC doesn't know if you are actually the owner or someone
> that copied down the VIN. Not that there is any personal info in there.
True, or you could be someone working for a law office on a fishing
expedition. From a target's point of view there's no value in assisting
you.
> Jo did pass the time by typing:
> > Resubmit and ask ONLY for the build list. They should send that without
> > a problem. Keep it simple.
> > They won't send you maintenance records because they probably don't have
> > them. They won't send you an owners manual but they did send you inof
> > on how to get one. So, what did the refuse??????
>
> Try this for the history.
>
> Go to your local Jeep dealership (preferably when you are having some
> work done, like an oil change) Talk to the service manager and ask
> politely if he can pull up the service history because you want to make
> sure any recall work was done, etc. I'm not sure if that history is
> dealer specific but I believe it's available to any tech/service manager.
> I've read through mine before at the local dealership.
Recall service history seems to be system-wide, if my `89 Cherokee is any
indication. The local dealer was able to find out with a few keystrokes
if all recall work had been done to mine after I bought it from a used car
lot. I'd imagine that records of non-mandated work (oil changes,
out-of-warantee repairs, etc.) is kept only in the servicing dealership.
> Keep in mind, DC doesn't know if you are actually the owner or someone
> that copied down the VIN. Not that there is any personal info in there.
True, or you could be someone working for a law office on a fishing
expedition. From a target's point of view there's no value in assisting
you.
