UPDATE: DC response to my first email request for build list UNBELEIVEABLE!
 

They refused!!!

see below

Dear Mr. Tremblay:

We have received your e-mail, which is further to your previous
telephone contact with our Customer Assistance Center regarding your
1995 Jeep Grand Cherokee.

Please note that you may inquire about the availability of obtaining an
Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
Toronto, ON, M4G 2C3.

The service history information you have requested is either not
available to us or is considered proprietary. As such, we are unable to
accommodate your request.

Thank you very much for taking the time to write.

NOTE: Please do not use the 'Reply' function of your email. If you have
a need to respond to this, please visit us at our reply form (link
provided below). Our system is NOT able to accept any emails at this
address.

For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 12253150
REPLY LINK:
http://app01.extra.daimlerchrysler.c...MM1259147C0KM&


Sincerely,

Steven Mailloux

Customer Service Manager
DaimlerChrysler Canadian Customer Assistance Center


Original Message Follows:
------------------------
Form Selected:
--------------
Customer Type: Owner
Category: Vehicle
Sub Category: Current Jeep Vehicles
Brief Description:
------------------
Build list for my car
Comments:
---------
I have just acquired this vehicle and am in need of the Build List, I.e.
what equipment and options it came with new from the factory. I am also
in
need of the Owners Manual. and any service history information from
Jeep. I
appreciate your help in this matter, and I must say I am contemplating a
second new Jeep, we enjoy this vehicle more than we thought we
would.
Cheers,

Paul Tremblay

Sender Information:
-------------------
VIN: SC605061
Mileage: 142000
Title: Mr.
First Name: Paul
Middle Initial:
Last Name: Tremblay
Email: tremblayp1@videotron.ca

Re: UPDATE: DC response to my first email request for build listUNBELEIVEABLE!
 

Resubmit and ask ONLY for the build list. They should send that without
a problem. Keep it simple.
They won't send you maintenance records because they probably don't have
them. They won't send you an owners manual but they did send you inof
on how to get one. So, what did the refuse??????

Paul Tremblay wrote:

> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
> http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
>

Re: UPDATE: DC response to my first email request for build listUNBELEIVEABLE!
 

Resubmit and ask ONLY for the build list. They should send that without
a problem. Keep it simple.
They won't send you maintenance records because they probably don't have
them. They won't send you an owners manual but they did send you inof
on how to get one. So, what did the refuse??????

Paul Tremblay wrote:

> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
> http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
>

Re: UPDATE: DC response to my first email request for build listUNBELEIVEABLE!
 

Resubmit and ask ONLY for the build list. They should send that without
a problem. Keep it simple.
They won't send you maintenance records because they probably don't have
them. They won't send you an owners manual but they did send you inof
on how to get one. So, what did the refuse??????

Paul Tremblay wrote:

> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
> http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
>

Re: UPDATE: DC response to my first email request for build listUNBELEIVEABLE!
 

Resubmit and ask ONLY for the build list. They should send that without
a problem. Keep it simple.
They won't send you maintenance records because they probably don't have
them. They won't send you an owners manual but they did send you inof
on how to get one. So, what did the refuse??????

Paul Tremblay wrote:

> They refused!!!
>
> see below
>
> Dear Mr. Tremblay:
>
> We have received your e-mail, which is further to your previous
> telephone contact with our Customer Assistance Center regarding your
> 1995 Jeep Grand Cherokee.
>
> Please note that you may inquire about the availability of obtaining an
> Owner's Manual by contacting our supplier by phone at 1-800-387-1143 or
> by postal mail at Dyment Distribution Service Ltd., 210 Wicksteed Ave.,
> Toronto, ON, M4G 2C3.
>
> The service history information you have requested is either not
> available to us or is considered proprietary. As such, we are unable to
> accommodate your request.
>
> Thank you very much for taking the time to write.
>
> NOTE: Please do not use the 'Reply' function of your email. If you have
> a need to respond to this, please visit us at our reply form (link
> provided below). Our system is NOT able to accept any emails at this
> address.
>
> For any future communications related to this email, please refer to the
> following information:
> REFERENCE NUMBER: 12253150
> REPLY LINK:
> http://app01.extra.daimlerchrysler.c...MM1259147C0KM&
>
>
> Sincerely,
>
> Steven Mailloux
>
> Customer Service Manager
> DaimlerChrysler Canadian Customer Assistance Center
>
>
> Original Message Follows:
> ------------------------
> Form Selected:
> --------------
> Customer Type: Owner
> Category: Vehicle
> Sub Category: Current Jeep Vehicles
> Brief Description:
> ------------------
> Build list for my car
> Comments:
> ---------
> I have just acquired this vehicle and am in need of the Build List, I.e.
> what equipment and options it came with new from the factory. I am also
> in
> need of the Owners Manual. and any service history information from
> Jeep. I
> appreciate your help in this matter, and I must say I am contemplating a
> second new Jeep, we enjoy this vehicle more than we thought we
> would.
> Cheers,
>
> Paul Tremblay
>
> Sender Information:
> -------------------
> VIN: SC605061
> Mileage: 142000
> Title: Mr.
> First Name: Paul
> Middle Initial:
> Last Name: Tremblay
> Email: tremblayp1@videotron.ca
>
>

Re: UPDATE: DC response to my first email request for build list UNBELEIVEABLE!
 

Jo did pass the time by typing:
> Resubmit and ask ONLY for the build list. They should send that without
> a problem. Keep it simple.
> They won't send you maintenance records because they probably don't have
> them. They won't send you an owners manual but they did send you inof
> on how to get one. So, what did the refuse??????

Try this for the history.

Go to your local Jeep dealership (preferably when you are having some
work done, like an oil change) Talk to the service manager and ask
politely if he can pull up the service history because you want to make
sure any recall work was done, etc. I'm not sure if that history is
dealer specific but I believe it's available to any tech/service manager.
I've read through mine before at the local dealership.

Keep in mind, DC doesn't know if you are actually the owner or someone
that copied down the VIN. Not that there is any personal info in there.

--
DougW

Re: UPDATE: DC response to my first email request for build list UNBELEIVEABLE!
 

Jo did pass the time by typing:
> Resubmit and ask ONLY for the build list. They should send that without
> a problem. Keep it simple.
> They won't send you maintenance records because they probably don't have
> them. They won't send you an owners manual but they did send you inof
> on how to get one. So, what did the refuse??????

Try this for the history.

Go to your local Jeep dealership (preferably when you are having some
work done, like an oil change) Talk to the service manager and ask
politely if he can pull up the service history because you want to make
sure any recall work was done, etc. I'm not sure if that history is
dealer specific but I believe it's available to any tech/service manager.
I've read through mine before at the local dealership.

Keep in mind, DC doesn't know if you are actually the owner or someone
that copied down the VIN. Not that there is any personal info in there.

--
DougW

Re: UPDATE: DC response to my first email request for build list UNBELEIVEABLE!
 

Jo did pass the time by typing:
> Resubmit and ask ONLY for the build list. They should send that without
> a problem. Keep it simple.
> They won't send you maintenance records because they probably don't have
> them. They won't send you an owners manual but they did send you inof
> on how to get one. So, what did the refuse??????

Try this for the history.

Go to your local Jeep dealership (preferably when you are having some
work done, like an oil change) Talk to the service manager and ask
politely if he can pull up the service history because you want to make
sure any recall work was done, etc. I'm not sure if that history is
dealer specific but I believe it's available to any tech/service manager.
I've read through mine before at the local dealership.

Keep in mind, DC doesn't know if you are actually the owner or someone
that copied down the VIN. Not that there is any personal info in there.

--
DougW

Re: UPDATE: DC response to my first email request for build list UNBELEIVEABLE!
 

Jo did pass the time by typing:
> Resubmit and ask ONLY for the build list. They should send that without
> a problem. Keep it simple.
> They won't send you maintenance records because they probably don't have
> them. They won't send you an owners manual but they did send you inof
> on how to get one. So, what did the refuse??????

Try this for the history.

Go to your local Jeep dealership (preferably when you are having some
work done, like an oil change) Talk to the service manager and ask
politely if he can pull up the service history because you want to make
sure any recall work was done, etc. I'm not sure if that history is
dealer specific but I believe it's available to any tech/service manager.
I've read through mine before at the local dealership.

Keep in mind, DC doesn't know if you are actually the owner or someone
that copied down the VIN. Not that there is any personal info in there.

--
DougW

Re: UPDATE: DC response to my first email request for build listUNBELEIVEABLE!
 

While I agree that you should resubmit, I did the very same thing asking
about recalls as well and they couldn't supply answers to that, but DID
send me the Build sheet. Seems to me that some people are getting them
and others aren't. Make sure you are sending to the same address the
sucessful people are sending to (I don't have my old email), and then
I'd resubmit until I got one.

Jo wrote:

> Resubmit and ask ONLY for the build list. They should send that without
> a problem. Keep it simple.
> They won't send you maintenance records because they probably don't have
> them. They won't send you an owners manual but they did send you inof
> on how to get one. So, what did the refuse??????


--
__________________________________________________ _________
tw

03 TJ Rubicon - Rubicon Express 4.5"
01 XJ Sport

There is a very fine line between "hobby" and "mental illness."
-- Dave Barry

Pronunciation: 'jEp
Function: noun
Date: 1940

Etymology: from g. p. (G= 'Government' P= '80 inch wheelbase')
A small general-purpose motor vehicle with 80-inch wheelbase,
1/4-ton capacity, and four-wheel drive used by the U.S. army in
World War II.

(Please remove the OBVIOUS to reply by email)
__________________________________________________ _________