I find it interesting that some retailers still discourage potential sales
or service opportunities because of spite. Why would anyone buy anything out
of town if it was available locally? Poor service, arrogant salespeople,
resentful staff, inflated prices, and so it goes... In this case, the LOCAL
dealer is doing more to hurt their local economy by not encouraging a sale
because they are either trying to maximize profits or are simply so arrogant
that they would prefer to lose a sale than negotiate in good faith with the
customer. Then, the arrogance is taken to an even higher level by laying the
blame on the customer. Wouldn't the dealership be further ahead by giving
the local guy that bought a car out-of-town the same red-carpet treatment so
that maybe he would possibly pay a little more for his next vehicle locally
if he felt he was given a fair shake and was respected as a customer, and
not a pariah? Isn't that how the competing dealership got the sale - simply
giving the customer a fair shake and treating them with respect instead of
disdain?

Customers don't drive 170 miles to save $100 on a car - they do it because
they feel they are being ripped off by the sales staff or treated like a war
criminal by the service staff. In today's economy, a retailer can't afford
to be so arrogant as to negotiate in poor faith or alienate potential
customers in any way just because they are the only game in town. Today, a
service industry that doesn't provide the best service possible at all times
is doomed.

Dana


"cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

 

I find it interesting that some retailers still discourage potential sales
or service opportunities because of spite. Why would anyone buy anything out
of town if it was available locally? Poor service, arrogant salespeople,
resentful staff, inflated prices, and so it goes... In this case, the LOCAL
dealer is doing more to hurt their local economy by not encouraging a sale
because they are either trying to maximize profits or are simply so arrogant
that they would prefer to lose a sale than negotiate in good faith with the
customer. Then, the arrogance is taken to an even higher level by laying the
blame on the customer. Wouldn't the dealership be further ahead by giving
the local guy that bought a car out-of-town the same red-carpet treatment so
that maybe he would possibly pay a little more for his next vehicle locally
if he felt he was given a fair shake and was respected as a customer, and
not a pariah? Isn't that how the competing dealership got the sale - simply
giving the customer a fair shake and treating them with respect instead of
disdain?

Customers don't drive 170 miles to save $100 on a car - they do it because
they feel they are being ripped off by the sales staff or treated like a war
criminal by the service staff. In today's economy, a retailer can't afford
to be so arrogant as to negotiate in poor faith or alienate potential
customers in any way just because they are the only game in town. Today, a
service industry that doesn't provide the best service possible at all times
is doomed.

Dana


"cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

 

I find it interesting that some retailers still discourage potential sales
or service opportunities because of spite. Why would anyone buy anything out
of town if it was available locally? Poor service, arrogant salespeople,
resentful staff, inflated prices, and so it goes... In this case, the LOCAL
dealer is doing more to hurt their local economy by not encouraging a sale
because they are either trying to maximize profits or are simply so arrogant
that they would prefer to lose a sale than negotiate in good faith with the
customer. Then, the arrogance is taken to an even higher level by laying the
blame on the customer. Wouldn't the dealership be further ahead by giving
the local guy that bought a car out-of-town the same red-carpet treatment so
that maybe he would possibly pay a little more for his next vehicle locally
if he felt he was given a fair shake and was respected as a customer, and
not a pariah? Isn't that how the competing dealership got the sale - simply
giving the customer a fair shake and treating them with respect instead of
disdain?

Customers don't drive 170 miles to save $100 on a car - they do it because
they feel they are being ripped off by the sales staff or treated like a war
criminal by the service staff. In today's economy, a retailer can't afford
to be so arrogant as to negotiate in poor faith or alienate potential
customers in any way just because they are the only game in town. Today, a
service industry that doesn't provide the best service possible at all times
is doomed.

Dana


"cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

 

I bought an 04 tj Sahara fully loaded for the same price as another dealer
was trying to sell me a tj sport with minimal options. The sticker price on
the tj sport was just a little over 24k and the sticker price on the Sahara
was just over 26k. I had a blank check so it was a cash sale I was in
control.

I offered the first STEALER 21k tax, title and tags. After about an hour
and one half the supervisor came over and said there was a problem. He
stated did I think it was fare that the dealer ship pay for my taxes. I did
not hesitate stood up shook the sales persons hand and told the other guy he
was an IDIOT.

The following day I went to another DEALER and walked out the door in 45
minutes. The Sahara was sold to me for 23k even tax, title, tags and that
was the final price.

The other IDIOT from the STEALER ship had the ***** to give me a call and in
fact it was the owner of the joint I told him the deal I got and he said he
would of given me the same deal. I told him ---- in one hand and would of
in the other and see which one fills up first.

Both dealerships are within 30 miles of my house 60 miles apart. There is
one within 9 miles but that is a different story for another time. There
are differences in attitudes and sales tactics if you treat people fairly
and be up front you will have repeat buyers. MY 2 cents

--
HarryS
JAFGBR
JAFTJO
"David C. Moller" <dmoller@verizon.net> wrote in message
news:fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com...
> Ummmmm the difference was less than $100, yet you would have done so
> if this guy wasn't way off? What am I missing here? Less than $100 is
> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
> you're talking about a substantial purchase here.
>
> Dave
> http://mysite.verizon.net/res0p2es/david/index.htm
>
> On Fri, 16 Apr 2004 00:17:32 -0500, "c" <c@me.org> wrote:
>
> *snip*
> >The difference was less than $100.
> *snip*
> >The fact is, not all dealers are equal obviously. I
> >do agree that it is good to support local economy, and I would have done
so
> >even if the price was a bit more, but this guy was way off on his price.
> *snip*

 

I bought an 04 tj Sahara fully loaded for the same price as another dealer
was trying to sell me a tj sport with minimal options. The sticker price on
the tj sport was just a little over 24k and the sticker price on the Sahara
was just over 26k. I had a blank check so it was a cash sale I was in
control.

I offered the first STEALER 21k tax, title and tags. After about an hour
and one half the supervisor came over and said there was a problem. He
stated did I think it was fare that the dealer ship pay for my taxes. I did
not hesitate stood up shook the sales persons hand and told the other guy he
was an IDIOT.

The following day I went to another DEALER and walked out the door in 45
minutes. The Sahara was sold to me for 23k even tax, title, tags and that
was the final price.

The other IDIOT from the STEALER ship had the ***** to give me a call and in
fact it was the owner of the joint I told him the deal I got and he said he
would of given me the same deal. I told him ---- in one hand and would of
in the other and see which one fills up first.

Both dealerships are within 30 miles of my house 60 miles apart. There is
one within 9 miles but that is a different story for another time. There
are differences in attitudes and sales tactics if you treat people fairly
and be up front you will have repeat buyers. MY 2 cents

--
HarryS
JAFGBR
JAFTJO
"David C. Moller" <dmoller@verizon.net> wrote in message
news:fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com...
> Ummmmm the difference was less than $100, yet you would have done so
> if this guy wasn't way off? What am I missing here? Less than $100 is
> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
> you're talking about a substantial purchase here.
>
> Dave
> http://mysite.verizon.net/res0p2es/david/index.htm
>
> On Fri, 16 Apr 2004 00:17:32 -0500, "c" <c@me.org> wrote:
>
> *snip*
> >The difference was less than $100.
> *snip*
> >The fact is, not all dealers are equal obviously. I
> >do agree that it is good to support local economy, and I would have done
so
> >even if the price was a bit more, but this guy was way off on his price.
> *snip*

 

I bought an 04 tj Sahara fully loaded for the same price as another dealer
was trying to sell me a tj sport with minimal options. The sticker price on
the tj sport was just a little over 24k and the sticker price on the Sahara
was just over 26k. I had a blank check so it was a cash sale I was in
control.

I offered the first STEALER 21k tax, title and tags. After about an hour
and one half the supervisor came over and said there was a problem. He
stated did I think it was fare that the dealer ship pay for my taxes. I did
not hesitate stood up shook the sales persons hand and told the other guy he
was an IDIOT.

The following day I went to another DEALER and walked out the door in 45
minutes. The Sahara was sold to me for 23k even tax, title, tags and that
was the final price.

The other IDIOT from the STEALER ship had the ***** to give me a call and in
fact it was the owner of the joint I told him the deal I got and he said he
would of given me the same deal. I told him ---- in one hand and would of
in the other and see which one fills up first.

Both dealerships are within 30 miles of my house 60 miles apart. There is
one within 9 miles but that is a different story for another time. There
are differences in attitudes and sales tactics if you treat people fairly
and be up front you will have repeat buyers. MY 2 cents

--
HarryS
JAFGBR
JAFTJO
"David C. Moller" <dmoller@verizon.net> wrote in message
news:fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com...
> Ummmmm the difference was less than $100, yet you would have done so
> if this guy wasn't way off? What am I missing here? Less than $100 is
> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
> you're talking about a substantial purchase here.
>
> Dave
> http://mysite.verizon.net/res0p2es/david/index.htm
>
> On Fri, 16 Apr 2004 00:17:32 -0500, "c" <c@me.org> wrote:
>
> *snip*
> >The difference was less than $100.
> *snip*
> >The fact is, not all dealers are equal obviously. I
> >do agree that it is good to support local economy, and I would have done
so
> >even if the price was a bit more, but this guy was way off on his price.
> *snip*

 

I bought an 04 tj Sahara fully loaded for the same price as another dealer
was trying to sell me a tj sport with minimal options. The sticker price on
the tj sport was just a little over 24k and the sticker price on the Sahara
was just over 26k. I had a blank check so it was a cash sale I was in
control.

I offered the first STEALER 21k tax, title and tags. After about an hour
and one half the supervisor came over and said there was a problem. He
stated did I think it was fare that the dealer ship pay for my taxes. I did
not hesitate stood up shook the sales persons hand and told the other guy he
was an IDIOT.

The following day I went to another DEALER and walked out the door in 45
minutes. The Sahara was sold to me for 23k even tax, title, tags and that
was the final price.

The other IDIOT from the STEALER ship had the ***** to give me a call and in
fact it was the owner of the joint I told him the deal I got and he said he
would of given me the same deal. I told him ---- in one hand and would of
in the other and see which one fills up first.

Both dealerships are within 30 miles of my house 60 miles apart. There is
one within 9 miles but that is a different story for another time. There
are differences in attitudes and sales tactics if you treat people fairly
and be up front you will have repeat buyers. MY 2 cents

--
HarryS
JAFGBR
JAFTJO
"David C. Moller" <dmoller@verizon.net> wrote in message
news:fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com...
> Ummmmm the difference was less than $100, yet you would have done so
> if this guy wasn't way off? What am I missing here? Less than $100 is
> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
> you're talking about a substantial purchase here.
>
> Dave
> http://mysite.verizon.net/res0p2es/david/index.htm
>
> On Fri, 16 Apr 2004 00:17:32 -0500, "c" <c@me.org> wrote:
>
> *snip*
> >The difference was less than $100.
> *snip*
> >The fact is, not all dealers are equal obviously. I
> >do agree that it is good to support local economy, and I would have done
so
> >even if the price was a bit more, but this guy was way off on his price.
> *snip*

 

Why would a dealer NOT want to do the work??? They get paid quite well on
the work they do I thought???

"Jerry Newton" <leaveme@lone.net> wrote in message
news:407f4f0c_3@newspeer2.tds.net...
> Your local dealership is trying to blow you off. You don't really want
them
> working on it anyway, do you?
>
> Ultimately, it works like this: everything a dealership does is warranted
at
> other dealerships nationwide. They are obligated to warranty the repair,
> regardless. They just don't feel like it, and this is their way of
letting
> you know that.
>
> If you had a 97 TJ with brakes grinding or a rear axle noise, I am sure
they
> would have you in tomorrow.
>
>
> Jerry
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

 

Why would a dealer NOT want to do the work??? They get paid quite well on
the work they do I thought???

"Jerry Newton" <leaveme@lone.net> wrote in message
news:407f4f0c_3@newspeer2.tds.net...
> Your local dealership is trying to blow you off. You don't really want
them
> working on it anyway, do you?
>
> Ultimately, it works like this: everything a dealership does is warranted
at
> other dealerships nationwide. They are obligated to warranty the repair,
> regardless. They just don't feel like it, and this is their way of
letting
> you know that.
>
> If you had a 97 TJ with brakes grinding or a rear axle noise, I am sure
they
> would have you in tomorrow.
>
>
> Jerry
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>

 

Why would a dealer NOT want to do the work??? They get paid quite well on
the work they do I thought???

"Jerry Newton" <leaveme@lone.net> wrote in message
news:407f4f0c_3@newspeer2.tds.net...
> Your local dealership is trying to blow you off. You don't really want
them
> working on it anyway, do you?
>
> Ultimately, it works like this: everything a dealership does is warranted
at
> other dealerships nationwide. They are obligated to warranty the repair,
> regardless. They just don't feel like it, and this is their way of
letting
> you know that.
>
> If you had a 97 TJ with brakes grinding or a rear axle noise, I am sure
they
> would have you in tomorrow.
>
>
> Jerry
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>