question on jeep dealer refusing service.
#41
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
On 16 Apr 2004 06:13:09 GMT, Del Rawlins
<del@_kills_spammers_rawlinsbrothers.org> wrote:
>In <fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com> David C. Moller wrote:
>> Ummmmm the difference was less than $100, yet you would have done so
>> if this guy wasn't way off? What am I missing here? Less than $100 is
>> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
>> you're talking about a substantial purchase here.
>
>He said the sticker price was only $100 different, not the actual
>negotiated selling price.
>
>----------------------------------------------------
>Del Rawlins- del@_kills_spammers_rawlinsbrothers.org
>Remove _kills_spammers_ to reply via email.
>Unofficial Bearhawk FAQ website:
>http://www.rawlinsbrothers.org/bhfaq/
So the sticker price was inflated? Usually the sticker price declines
in my experience. What he said was:
"He had the EXACT same car on the lot, with the only difference
being the destination charge on the sticker. The difference was less
than $100."
You mean to tell me that the sticker price was less than $100
difference, and the negotiated price was higher than that? Somehow I
don't think so hehehe.
Dave
<del@_kills_spammers_rawlinsbrothers.org> wrote:
>In <fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com> David C. Moller wrote:
>> Ummmmm the difference was less than $100, yet you would have done so
>> if this guy wasn't way off? What am I missing here? Less than $100 is
>> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
>> you're talking about a substantial purchase here.
>
>He said the sticker price was only $100 different, not the actual
>negotiated selling price.
>
>----------------------------------------------------
>Del Rawlins- del@_kills_spammers_rawlinsbrothers.org
>Remove _kills_spammers_ to reply via email.
>Unofficial Bearhawk FAQ website:
>http://www.rawlinsbrothers.org/bhfaq/
So the sticker price was inflated? Usually the sticker price declines
in my experience. What he said was:
"He had the EXACT same car on the lot, with the only difference
being the destination charge on the sticker. The difference was less
than $100."
You mean to tell me that the sticker price was less than $100
difference, and the negotiated price was higher than that? Somehow I
don't think so hehehe.
Dave
#42
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
Having just moved from a small rural area, I understand about dumping local
money into the economy....However, not at the expense of costing me more
money. Local dealerships have less competition, so can usually get a little
more for their vehicles. This is fine as long as it is a reasonable amount.
I don't agree with the idea of just because they are closer you should buy
from them. And I darn sure don't agree that if you give them a chance to
make a deal and they can't that this should somehow cause you to get a
lesser level of service. If the dealership continues to give you trouble, I
hate to say this......Call or email DC. (Sorry Nathan!!!)
Daren
"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>
money into the economy....However, not at the expense of costing me more
money. Local dealerships have less competition, so can usually get a little
more for their vehicles. This is fine as long as it is a reasonable amount.
I don't agree with the idea of just because they are closer you should buy
from them. And I darn sure don't agree that if you give them a chance to
make a deal and they can't that this should somehow cause you to get a
lesser level of service. If the dealership continues to give you trouble, I
hate to say this......Call or email DC. (Sorry Nathan!!!)
Daren
"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>
#43
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
Having just moved from a small rural area, I understand about dumping local
money into the economy....However, not at the expense of costing me more
money. Local dealerships have less competition, so can usually get a little
more for their vehicles. This is fine as long as it is a reasonable amount.
I don't agree with the idea of just because they are closer you should buy
from them. And I darn sure don't agree that if you give them a chance to
make a deal and they can't that this should somehow cause you to get a
lesser level of service. If the dealership continues to give you trouble, I
hate to say this......Call or email DC. (Sorry Nathan!!!)
Daren
"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>
money into the economy....However, not at the expense of costing me more
money. Local dealerships have less competition, so can usually get a little
more for their vehicles. This is fine as long as it is a reasonable amount.
I don't agree with the idea of just because they are closer you should buy
from them. And I darn sure don't agree that if you give them a chance to
make a deal and they can't that this should somehow cause you to get a
lesser level of service. If the dealership continues to give you trouble, I
hate to say this......Call or email DC. (Sorry Nathan!!!)
Daren
"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>
#44
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
Having just moved from a small rural area, I understand about dumping local
money into the economy....However, not at the expense of costing me more
money. Local dealerships have less competition, so can usually get a little
more for their vehicles. This is fine as long as it is a reasonable amount.
I don't agree with the idea of just because they are closer you should buy
from them. And I darn sure don't agree that if you give them a chance to
make a deal and they can't that this should somehow cause you to get a
lesser level of service. If the dealership continues to give you trouble, I
hate to say this......Call or email DC. (Sorry Nathan!!!)
Daren
"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>
money into the economy....However, not at the expense of costing me more
money. Local dealerships have less competition, so can usually get a little
more for their vehicles. This is fine as long as it is a reasonable amount.
I don't agree with the idea of just because they are closer you should buy
from them. And I darn sure don't agree that if you give them a chance to
make a deal and they can't that this should somehow cause you to get a
lesser level of service. If the dealership continues to give you trouble, I
hate to say this......Call or email DC. (Sorry Nathan!!!)
Daren
"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>
#45
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
Having just moved from a small rural area, I understand about dumping local
money into the economy....However, not at the expense of costing me more
money. Local dealerships have less competition, so can usually get a little
more for their vehicles. This is fine as long as it is a reasonable amount.
I don't agree with the idea of just because they are closer you should buy
from them. And I darn sure don't agree that if you give them a chance to
make a deal and they can't that this should somehow cause you to get a
lesser level of service. If the dealership continues to give you trouble, I
hate to say this......Call or email DC. (Sorry Nathan!!!)
Daren
"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>
money into the economy....However, not at the expense of costing me more
money. Local dealerships have less competition, so can usually get a little
more for their vehicles. This is fine as long as it is a reasonable amount.
I don't agree with the idea of just because they are closer you should buy
from them. And I darn sure don't agree that if you give them a chance to
make a deal and they can't that this should somehow cause you to get a
lesser level of service. If the dealership continues to give you trouble, I
hate to say this......Call or email DC. (Sorry Nathan!!!)
Daren
"Rick Dowling" <elaphe@knology.net> wrote in message
news:107uj3altla9c38@corp.supernews.com...
> I recently purchased a new jeep wrangler from a dealership 170 miles from
my
> home. ( a better deal than the local dealer.) I have been having a
problem
> with a noise coming from underneath the jeep when I make a sharp turn. I
> talked to the local dealership (I can't get it in until the 20th) and he
> said if it's a "prep" problem, meaning something that the other dealership
> failed to do then it has to go back to them to get fixed? That sure
doesn't
> make any sense to me. Shouldn't any service be accomplished by any jeep
> dealership? This may turn out to be nothing major, but if anyone has any
> comments they are welcome.
>
> Rick
>
>
#46
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
"David C. Moller" <dmoller@verizon.net> wrote in message
news:jh3v701u5dpaitk33q7vh152vbagkfn4b3@4ax.com...
> On 16 Apr 2004 06:13:09 GMT, Del Rawlins
> <del@_kills_spammers_rawlinsbrothers.org> wrote:
>
> >In <fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com> David C. Moller wrote:
> >> Ummmmm the difference was less than $100, yet you would have done so
> >> if this guy wasn't way off? What am I missing here? Less than $100 is
> >> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
> >> you're talking about a substantial purchase here.
> >
> >He said the sticker price was only $100 different, not the actual
> >negotiated selling price.
> >
> >----------------------------------------------------
> >Del Rawlins- del@_kills_spammers_rawlinsbrothers.org
> >Remove _kills_spammers_ to reply via email.
> >Unofficial Bearhawk FAQ website:
> >http://www.rawlinsbrothers.org/bhfaq/
>
> So the sticker price was inflated? Usually the sticker price declines
> in my experience. What he said was:
>
> "He had the EXACT same car on the lot, with the only difference
> being the destination charge on the sticker. The difference was less
> than $100."
>
> You mean to tell me that the sticker price was less than $100
> difference, and the negotiated price was higher than that? Somehow I
> don't think so hehehe.
>
> Dave
OK, lt me clarify this. The sticker prices on the 2 cars were within $100 of
each other. I negotiated a price with the out of town dealer. I believe the
negotiated price was about $2000 under the sticker, so let's just use that
for the sake of argument. Then I took the negotiated price from the out of
town dealer to the local dealer where I live. I basically gave him the
papers from the out of town dealer and said to him that if he would match
the price I would buy the car locally from him. This could have been the
guy's easiest sale of the month, but he would not match the price. He came
back with a price that was more than $500 over the out of town dealer's
price. Hope this clarifies it for you.
Chris
#47
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
"David C. Moller" <dmoller@verizon.net> wrote in message
news:jh3v701u5dpaitk33q7vh152vbagkfn4b3@4ax.com...
> On 16 Apr 2004 06:13:09 GMT, Del Rawlins
> <del@_kills_spammers_rawlinsbrothers.org> wrote:
>
> >In <fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com> David C. Moller wrote:
> >> Ummmmm the difference was less than $100, yet you would have done so
> >> if this guy wasn't way off? What am I missing here? Less than $100 is
> >> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
> >> you're talking about a substantial purchase here.
> >
> >He said the sticker price was only $100 different, not the actual
> >negotiated selling price.
> >
> >----------------------------------------------------
> >Del Rawlins- del@_kills_spammers_rawlinsbrothers.org
> >Remove _kills_spammers_ to reply via email.
> >Unofficial Bearhawk FAQ website:
> >http://www.rawlinsbrothers.org/bhfaq/
>
> So the sticker price was inflated? Usually the sticker price declines
> in my experience. What he said was:
>
> "He had the EXACT same car on the lot, with the only difference
> being the destination charge on the sticker. The difference was less
> than $100."
>
> You mean to tell me that the sticker price was less than $100
> difference, and the negotiated price was higher than that? Somehow I
> don't think so hehehe.
>
> Dave
OK, lt me clarify this. The sticker prices on the 2 cars were within $100 of
each other. I negotiated a price with the out of town dealer. I believe the
negotiated price was about $2000 under the sticker, so let's just use that
for the sake of argument. Then I took the negotiated price from the out of
town dealer to the local dealer where I live. I basically gave him the
papers from the out of town dealer and said to him that if he would match
the price I would buy the car locally from him. This could have been the
guy's easiest sale of the month, but he would not match the price. He came
back with a price that was more than $500 over the out of town dealer's
price. Hope this clarifies it for you.
Chris
#48
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
"David C. Moller" <dmoller@verizon.net> wrote in message
news:jh3v701u5dpaitk33q7vh152vbagkfn4b3@4ax.com...
> On 16 Apr 2004 06:13:09 GMT, Del Rawlins
> <del@_kills_spammers_rawlinsbrothers.org> wrote:
>
> >In <fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com> David C. Moller wrote:
> >> Ummmmm the difference was less than $100, yet you would have done so
> >> if this guy wasn't way off? What am I missing here? Less than $100 is
> >> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
> >> you're talking about a substantial purchase here.
> >
> >He said the sticker price was only $100 different, not the actual
> >negotiated selling price.
> >
> >----------------------------------------------------
> >Del Rawlins- del@_kills_spammers_rawlinsbrothers.org
> >Remove _kills_spammers_ to reply via email.
> >Unofficial Bearhawk FAQ website:
> >http://www.rawlinsbrothers.org/bhfaq/
>
> So the sticker price was inflated? Usually the sticker price declines
> in my experience. What he said was:
>
> "He had the EXACT same car on the lot, with the only difference
> being the destination charge on the sticker. The difference was less
> than $100."
>
> You mean to tell me that the sticker price was less than $100
> difference, and the negotiated price was higher than that? Somehow I
> don't think so hehehe.
>
> Dave
OK, lt me clarify this. The sticker prices on the 2 cars were within $100 of
each other. I negotiated a price with the out of town dealer. I believe the
negotiated price was about $2000 under the sticker, so let's just use that
for the sake of argument. Then I took the negotiated price from the out of
town dealer to the local dealer where I live. I basically gave him the
papers from the out of town dealer and said to him that if he would match
the price I would buy the car locally from him. This could have been the
guy's easiest sale of the month, but he would not match the price. He came
back with a price that was more than $500 over the out of town dealer's
price. Hope this clarifies it for you.
Chris
#49
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
"David C. Moller" <dmoller@verizon.net> wrote in message
news:jh3v701u5dpaitk33q7vh152vbagkfn4b3@4ax.com...
> On 16 Apr 2004 06:13:09 GMT, Del Rawlins
> <del@_kills_spammers_rawlinsbrothers.org> wrote:
>
> >In <fhru701dh0r8j25f7ugps64usqnol163c3@4ax.com> David C. Moller wrote:
> >> Ummmmm the difference was less than $100, yet you would have done so
> >> if this guy wasn't way off? What am I missing here? Less than $100 is
> >> 'way off'? I agree, $100 is $100, and can buy a lot of things, but
> >> you're talking about a substantial purchase here.
> >
> >He said the sticker price was only $100 different, not the actual
> >negotiated selling price.
> >
> >----------------------------------------------------
> >Del Rawlins- del@_kills_spammers_rawlinsbrothers.org
> >Remove _kills_spammers_ to reply via email.
> >Unofficial Bearhawk FAQ website:
> >http://www.rawlinsbrothers.org/bhfaq/
>
> So the sticker price was inflated? Usually the sticker price declines
> in my experience. What he said was:
>
> "He had the EXACT same car on the lot, with the only difference
> being the destination charge on the sticker. The difference was less
> than $100."
>
> You mean to tell me that the sticker price was less than $100
> difference, and the negotiated price was higher than that? Somehow I
> don't think so hehehe.
>
> Dave
OK, lt me clarify this. The sticker prices on the 2 cars were within $100 of
each other. I negotiated a price with the out of town dealer. I believe the
negotiated price was about $2000 under the sticker, so let's just use that
for the sake of argument. Then I took the negotiated price from the out of
town dealer to the local dealer where I live. I basically gave him the
papers from the out of town dealer and said to him that if he would match
the price I would buy the car locally from him. This could have been the
guy's easiest sale of the month, but he would not match the price. He came
back with a price that was more than $500 over the out of town dealer's
price. Hope this clarifies it for you.
Chris
#50
Guest
Posts: n/a
Re: question on jeep dealer refusing service.
I find it interesting that some retailers still discourage potential sales
or service opportunities because of spite. Why would anyone buy anything out
of town if it was available locally? Poor service, arrogant salespeople,
resentful staff, inflated prices, and so it goes... In this case, the LOCAL
dealer is doing more to hurt their local economy by not encouraging a sale
because they are either trying to maximize profits or are simply so arrogant
that they would prefer to lose a sale than negotiate in good faith with the
customer. Then, the arrogance is taken to an even higher level by laying the
blame on the customer. Wouldn't the dealership be further ahead by giving
the local guy that bought a car out-of-town the same red-carpet treatment so
that maybe he would possibly pay a little more for his next vehicle locally
if he felt he was given a fair shake and was respected as a customer, and
not a pariah? Isn't that how the competing dealership got the sale - simply
giving the customer a fair shake and treating them with respect instead of
disdain?
Customers don't drive 170 miles to save $100 on a car - they do it because
they feel they are being ripped off by the sales staff or treated like a war
criminal by the service staff. In today's economy, a retailer can't afford
to be so arrogant as to negotiate in poor faith or alienate potential
customers in any way just because they are the only game in town. Today, a
service industry that doesn't provide the best service possible at all times
is doomed.
Dana
"cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>
or service opportunities because of spite. Why would anyone buy anything out
of town if it was available locally? Poor service, arrogant salespeople,
resentful staff, inflated prices, and so it goes... In this case, the LOCAL
dealer is doing more to hurt their local economy by not encouraging a sale
because they are either trying to maximize profits or are simply so arrogant
that they would prefer to lose a sale than negotiate in good faith with the
customer. Then, the arrogance is taken to an even higher level by laying the
blame on the customer. Wouldn't the dealership be further ahead by giving
the local guy that bought a car out-of-town the same red-carpet treatment so
that maybe he would possibly pay a little more for his next vehicle locally
if he felt he was given a fair shake and was respected as a customer, and
not a pariah? Isn't that how the competing dealership got the sale - simply
giving the customer a fair shake and treating them with respect instead of
disdain?
Customers don't drive 170 miles to save $100 on a car - they do it because
they feel they are being ripped off by the sales staff or treated like a war
criminal by the service staff. In today's economy, a retailer can't afford
to be so arrogant as to negotiate in poor faith or alienate potential
customers in any way just because they are the only game in town. Today, a
service industry that doesn't provide the best service possible at all times
is doomed.
Dana
"cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
news:eDJfc.148333$w54.1033494@attbi_s01...
> I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> you didn't negotiate properly with your local dealer? Where I work, we
> don't lose deals over price to competing dealers, no matter where they're
> located. By the way, what kind of expenses did you incur to travel 170
> miles to take delivery of your new jeep? Time off work, gasoline costs,
> restaurant meals, motel room perhaps? Was that factored into the alleged
> "better deal"?
>
> I live in a small town in NW Wyoming. With very, very few exceptions, I
do
> all of my shopping locally. It's important to me that I support my
friends
> and neighbors and the local economy. My car store supports our community,
> giving generously to non-profit organizations, sponsoring the county fair,
> 4H programs, etc...... In contrast, residents here who spend money out of
> state (typically Billings, Montana) contribute absolutely NOTHING to the
> local Wyoming economy.
>
> What's my store's attitude when customers who've bought elsewhere (usually
> without ever giving us a chance to earn their business) come in for
warranty
> work? We take care of our loyal (bought local) customers first. Our
loyal
> customers get the red carpet treatment. They're scheduled right away, if
> possible. Loaner cars are available to them at no charge. A shuttle van
> will quickly get them to work or back home. We'll often perform a
courtesy
> wash and vac at no charge. The 'bought elsewhere' customers are second
> priority.
>
> Your local dealership is NOT REFUSING to service your Jeep, as your
subject
> header suggests. No doubt they've scheduled you out to the 20th because
> they're more concerned with taking care of preferred customers who've
bought
> from them. That's only fair, isn't it? If you don't the situation, take
> time off work, and drive 170 miles to where you bought the Jeep for
service.
> As you lose income from missing work, burn more gas, and possibly pay for
a
> motel room, think long and hard about the faulty logic of "better deals"
far
> from home. Maybe you should reconsider the value of buying local and
> supporting your friends and neighbors. After all, the job you save by
doing
> so may be your own.
>
> Best of luck with the noise problem. I hope it's nothing serious and it's
> resolved to your satisfaction.
>
> Best regards,
> Dave Rose
> Cactus Cowboy
> Big Wonderful Wyoming
> '49 ****** Pickup (parts truck)
> '62 ****** Pickup 4WD 226
> '98 XJ Sport
> O|||||||O
>
>
> "Rick Dowling" <elaphe@knology.net> wrote in message
> news:107uj3altla9c38@corp.supernews.com...
> > I recently purchased a new jeep wrangler from a dealership 170 miles
from
> my
> > home. ( a better deal than the local dealer.) I have been having a
> problem
> > with a noise coming from underneath the jeep when I make a sharp turn.
I
> > talked to the local dealership (I can't get it in until the 20th) and he
> > said if it's a "prep" problem, meaning something that the other
dealership
> > failed to do then it has to go back to them to get fixed? That sure
> doesn't
> > make any sense to me. Shouldn't any service be accomplished by any jeep
> > dealership? This may turn out to be nothing major, but if anyone has
any
> > comments they are welcome.
> >
> > Rick
> >
> >
>
>