question on jeep dealer refusing service.
Guest
Posts: n/a
this is exactly how my DEALER A treated me. The salesperson(woman,cute as
all hell) went and got the sales mgr he said "this is a pretty damn good
price, we need to ""keep the lights on you know"" they knew I was going to
DEALER B.
you know they had the nerve to call me back 2 weeks later and wonder how the
deal was going to happen.. I stated the price at B and the deal I got at C
and they said "we would have beat that". I said well then, "why, when I
asked for BEST PRICE" do you come up with it now" "not a good sales plan"
but I say, there might be an opportunity for service. So I left it open.
> I offered the first STEALER 21k tax, title and tags. After about an hour
> and one half the supervisor came over and said there was a problem. He
> stated did I think it was fare that the dealer ship pay for my taxes. I
did
> not hesitate stood up shook the sales persons hand and told the other guy
he
> was an IDIOT.
>
> The other IDIOT from the STEALER ship had the ***** to give me a call and
in
> fact it was the owner of the joint I told him the deal I got and he said
he
> would of given me the same deal. I told him ---- in one hand and would of
> in the other and see which one fills up first.
> --
> HarryS
Guest
Posts: n/a
this is exactly how my DEALER A treated me. The salesperson(woman,cute as
all hell) went and got the sales mgr he said "this is a pretty damn good
price, we need to ""keep the lights on you know"" they knew I was going to
DEALER B.
you know they had the nerve to call me back 2 weeks later and wonder how the
deal was going to happen.. I stated the price at B and the deal I got at C
and they said "we would have beat that". I said well then, "why, when I
asked for BEST PRICE" do you come up with it now" "not a good sales plan"
but I say, there might be an opportunity for service. So I left it open.
> I offered the first STEALER 21k tax, title and tags. After about an hour
> and one half the supervisor came over and said there was a problem. He
> stated did I think it was fare that the dealer ship pay for my taxes. I
did
> not hesitate stood up shook the sales persons hand and told the other guy
he
> was an IDIOT.
>
> The other IDIOT from the STEALER ship had the ***** to give me a call and
in
> fact it was the owner of the joint I told him the deal I got and he said
he
> would of given me the same deal. I told him ---- in one hand and would of
> in the other and see which one fills up first.
> --
> HarryS
Guest
Posts: n/a
There is another Jeep service person that posts here and he has the
exact if not a worse attitude.
Then they wonder why 'Stealerships' have such a 'good' reputation.
Irony meter on there eh.
Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
dave wrote:
>
> Mr. Cactus, I can understand trying to buy from local folks first. I
> believe in helping the local economy and I can believe it is even more
> important when you are in the seriously smaller towns...but I too found
> myself in this same situation. I dealt with the first Jeep dealer and said
> "lets deal best price right now because I will go to the competitors across
> town and seek their best price too" while this dealer had my favorite
> color(yellow/auto) in stock, I found the better price acrossed town in my
> second color choice(red/auto). I told first dealer and they couldn't come
> even within $2k of that price. Dealer A was eliminated. Neither dealer had a
> manual tranny..I asked dealer B, if I placed an order for a manual in
> yellow, how long it would be ? It was 2 to 3 months. wow. I never wanted
> auto tranny at all, and you now how it is to have to wait for 3 months for
> something, so one last ditch attempt, I searched autotrader. There just
> happened to be a manual/khaki 140 miles out of town. This one was $2k
> cheaper than dealer B and $4k cheaper than A. I went with that one.
>
> So what I am saying is, sometimes you still have to buy from non-local
> dealers to get what you want. You try local first but you gotta go where
> the selection is at.
>
> My beef with this post is, why would you treat ANY customer so poorly(ok,
> any differently) simply because, due to these kinds of circumstances like I
> had, the buyer wasn't able to buy through the hometown dealership ? In any
> case a customer coming to you, even for service, is a new customer loyalty
> opportunity. so what, you couldn't sell one to them this time but with top
> notch service, you just might sell em one next time ? that's what I
> believe.
>
> wow, If I had caught wind of this/your practice prior to scheduling an
> appointment with your dealership, I would have driven 100 miles for service
> just to avoid yours.
>
> Now I will be wondering if either of my dealerships will treat me this way
> if I ever need service.
>
> dave
>
> >cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
> news:eDJfc.148333$w54.1033494@attbi_s01...
> > I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> > you didn't negotiate properly with your local dealer? Where I work, we
> > don't lose deals over price to competing dealers, no matter where they're
> > located. By the way, what kind of expenses did you incur to travel 170
> > miles to take delivery of your new jeep? Time off work, gasoline costs,
> > restaurant meals, motel room perhaps? Was that factored into the alleged
> > "better deal"?
> >
> > I live in a small town in NW Wyoming. With very, very few exceptions, I
> do
> > all of my shopping locally. It's important to me that I support my
> friends
> > and neighbors and the local economy. My car store supports our community,
> > giving generously to non-profit organizations, sponsoring the county fair,
> > 4H programs, etc...... In contrast, residents here who spend money out of
> > state (typically Billings, Montana) contribute absolutely NOTHING to the
> > local Wyoming economy.
> >
> > What's my store's attitude when customers who've bought elsewhere (usually
> > without ever giving us a chance to earn their business) come in for
> warranty
> > work? We take care of our loyal (bought local) customers first. Our
> loyal
> > customers get the red carpet treatment. They're scheduled right away, if
> > possible. Loaner cars are available to them at no charge. A shuttle van
> > will quickly get them to work or back home. We'll often perform a
> courtesy
> > wash and vac at no charge. The 'bought elsewhere' customers are second
> > priority.
> >
> > Your local dealership is NOT REFUSING to service your Jeep, as your
> subject
> > header suggests. No doubt they've scheduled you out to the 20th because
> > they're more concerned with taking care of preferred customers who've
> bought
> > from them. That's only fair, isn't it? If you don't the situation, take
> > time off work, and drive 170 miles to where you bought the Jeep for
> service.
> > As you lose income from missing work, burn more gas, and possibly pay for
> a
> > motel room, think long and hard about the faulty logic of "better deals"
> far
> > from home. Maybe you should reconsider the value of buying local and
> > supporting your friends and neighbors. After all, the job you save by
> doing
> > so may be your own.
> >
> > Best of luck with the noise problem. I hope it's nothing serious and it's
> > resolved to your satisfaction.
> >
> > Best regards,
> > Dave Rose
> > Cactus Cowboy
> > Big Wonderful Wyoming
> > '49 ****** Pickup (parts truck)
> > '62 ****** Pickup 4WD 226
> > '98 XJ Sport
> > O|||||||O
> >
> >
> > "Rick Dowling" <elaphe@knology.net> wrote in message
> > news:107uj3altla9c38@corp.supernews.com...
> > > I recently purchased a new jeep wrangler from a dealership 170 miles
> from
> > my
> > > home. ( a better deal than the local dealer.) I have been having a
> > problem
> > > with a noise coming from underneath the jeep when I make a sharp turn.
> I
> > > talked to the local dealership (I can't get it in until the 20th) and he
> > > said if it's a "prep" problem, meaning something that the other
> dealership
> > > failed to do then it has to go back to them to get fixed? That sure
> > doesn't
> > > make any sense to me. Shouldn't any service be accomplished by any jeep
> > > dealership? This may turn out to be nothing major, but if anyone has
> any
> > > comments they are welcome.
> > >
> > > Rick
> > >
> > >
> >
> >
exact if not a worse attitude.
Then they wonder why 'Stealerships' have such a 'good' reputation.
Irony meter on there eh.
Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
dave wrote:
>
> Mr. Cactus, I can understand trying to buy from local folks first. I
> believe in helping the local economy and I can believe it is even more
> important when you are in the seriously smaller towns...but I too found
> myself in this same situation. I dealt with the first Jeep dealer and said
> "lets deal best price right now because I will go to the competitors across
> town and seek their best price too" while this dealer had my favorite
> color(yellow/auto) in stock, I found the better price acrossed town in my
> second color choice(red/auto). I told first dealer and they couldn't come
> even within $2k of that price. Dealer A was eliminated. Neither dealer had a
> manual tranny..I asked dealer B, if I placed an order for a manual in
> yellow, how long it would be ? It was 2 to 3 months. wow. I never wanted
> auto tranny at all, and you now how it is to have to wait for 3 months for
> something, so one last ditch attempt, I searched autotrader. There just
> happened to be a manual/khaki 140 miles out of town. This one was $2k
> cheaper than dealer B and $4k cheaper than A. I went with that one.
>
> So what I am saying is, sometimes you still have to buy from non-local
> dealers to get what you want. You try local first but you gotta go where
> the selection is at.
>
> My beef with this post is, why would you treat ANY customer so poorly(ok,
> any differently) simply because, due to these kinds of circumstances like I
> had, the buyer wasn't able to buy through the hometown dealership ? In any
> case a customer coming to you, even for service, is a new customer loyalty
> opportunity. so what, you couldn't sell one to them this time but with top
> notch service, you just might sell em one next time ? that's what I
> believe.
>
> wow, If I had caught wind of this/your practice prior to scheduling an
> appointment with your dealership, I would have driven 100 miles for service
> just to avoid yours.
>
> Now I will be wondering if either of my dealerships will treat me this way
> if I ever need service.
>
> dave
>
> >cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
> news:eDJfc.148333$w54.1033494@attbi_s01...
> > I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> > you didn't negotiate properly with your local dealer? Where I work, we
> > don't lose deals over price to competing dealers, no matter where they're
> > located. By the way, what kind of expenses did you incur to travel 170
> > miles to take delivery of your new jeep? Time off work, gasoline costs,
> > restaurant meals, motel room perhaps? Was that factored into the alleged
> > "better deal"?
> >
> > I live in a small town in NW Wyoming. With very, very few exceptions, I
> do
> > all of my shopping locally. It's important to me that I support my
> friends
> > and neighbors and the local economy. My car store supports our community,
> > giving generously to non-profit organizations, sponsoring the county fair,
> > 4H programs, etc...... In contrast, residents here who spend money out of
> > state (typically Billings, Montana) contribute absolutely NOTHING to the
> > local Wyoming economy.
> >
> > What's my store's attitude when customers who've bought elsewhere (usually
> > without ever giving us a chance to earn their business) come in for
> warranty
> > work? We take care of our loyal (bought local) customers first. Our
> loyal
> > customers get the red carpet treatment. They're scheduled right away, if
> > possible. Loaner cars are available to them at no charge. A shuttle van
> > will quickly get them to work or back home. We'll often perform a
> courtesy
> > wash and vac at no charge. The 'bought elsewhere' customers are second
> > priority.
> >
> > Your local dealership is NOT REFUSING to service your Jeep, as your
> subject
> > header suggests. No doubt they've scheduled you out to the 20th because
> > they're more concerned with taking care of preferred customers who've
> bought
> > from them. That's only fair, isn't it? If you don't the situation, take
> > time off work, and drive 170 miles to where you bought the Jeep for
> service.
> > As you lose income from missing work, burn more gas, and possibly pay for
> a
> > motel room, think long and hard about the faulty logic of "better deals"
> far
> > from home. Maybe you should reconsider the value of buying local and
> > supporting your friends and neighbors. After all, the job you save by
> doing
> > so may be your own.
> >
> > Best of luck with the noise problem. I hope it's nothing serious and it's
> > resolved to your satisfaction.
> >
> > Best regards,
> > Dave Rose
> > Cactus Cowboy
> > Big Wonderful Wyoming
> > '49 ****** Pickup (parts truck)
> > '62 ****** Pickup 4WD 226
> > '98 XJ Sport
> > O|||||||O
> >
> >
> > "Rick Dowling" <elaphe@knology.net> wrote in message
> > news:107uj3altla9c38@corp.supernews.com...
> > > I recently purchased a new jeep wrangler from a dealership 170 miles
> from
> > my
> > > home. ( a better deal than the local dealer.) I have been having a
> > problem
> > > with a noise coming from underneath the jeep when I make a sharp turn.
> I
> > > talked to the local dealership (I can't get it in until the 20th) and he
> > > said if it's a "prep" problem, meaning something that the other
> dealership
> > > failed to do then it has to go back to them to get fixed? That sure
> > doesn't
> > > make any sense to me. Shouldn't any service be accomplished by any jeep
> > > dealership? This may turn out to be nothing major, but if anyone has
> any
> > > comments they are welcome.
> > >
> > > Rick
> > >
> > >
> >
> >
Guest
Posts: n/a
There is another Jeep service person that posts here and he has the
exact if not a worse attitude.
Then they wonder why 'Stealerships' have such a 'good' reputation.
Irony meter on there eh.
Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
dave wrote:
>
> Mr. Cactus, I can understand trying to buy from local folks first. I
> believe in helping the local economy and I can believe it is even more
> important when you are in the seriously smaller towns...but I too found
> myself in this same situation. I dealt with the first Jeep dealer and said
> "lets deal best price right now because I will go to the competitors across
> town and seek their best price too" while this dealer had my favorite
> color(yellow/auto) in stock, I found the better price acrossed town in my
> second color choice(red/auto). I told first dealer and they couldn't come
> even within $2k of that price. Dealer A was eliminated. Neither dealer had a
> manual tranny..I asked dealer B, if I placed an order for a manual in
> yellow, how long it would be ? It was 2 to 3 months. wow. I never wanted
> auto tranny at all, and you now how it is to have to wait for 3 months for
> something, so one last ditch attempt, I searched autotrader. There just
> happened to be a manual/khaki 140 miles out of town. This one was $2k
> cheaper than dealer B and $4k cheaper than A. I went with that one.
>
> So what I am saying is, sometimes you still have to buy from non-local
> dealers to get what you want. You try local first but you gotta go where
> the selection is at.
>
> My beef with this post is, why would you treat ANY customer so poorly(ok,
> any differently) simply because, due to these kinds of circumstances like I
> had, the buyer wasn't able to buy through the hometown dealership ? In any
> case a customer coming to you, even for service, is a new customer loyalty
> opportunity. so what, you couldn't sell one to them this time but with top
> notch service, you just might sell em one next time ? that's what I
> believe.
>
> wow, If I had caught wind of this/your practice prior to scheduling an
> appointment with your dealership, I would have driven 100 miles for service
> just to avoid yours.
>
> Now I will be wondering if either of my dealerships will treat me this way
> if I ever need service.
>
> dave
>
> >cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
> news:eDJfc.148333$w54.1033494@attbi_s01...
> > I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> > you didn't negotiate properly with your local dealer? Where I work, we
> > don't lose deals over price to competing dealers, no matter where they're
> > located. By the way, what kind of expenses did you incur to travel 170
> > miles to take delivery of your new jeep? Time off work, gasoline costs,
> > restaurant meals, motel room perhaps? Was that factored into the alleged
> > "better deal"?
> >
> > I live in a small town in NW Wyoming. With very, very few exceptions, I
> do
> > all of my shopping locally. It's important to me that I support my
> friends
> > and neighbors and the local economy. My car store supports our community,
> > giving generously to non-profit organizations, sponsoring the county fair,
> > 4H programs, etc...... In contrast, residents here who spend money out of
> > state (typically Billings, Montana) contribute absolutely NOTHING to the
> > local Wyoming economy.
> >
> > What's my store's attitude when customers who've bought elsewhere (usually
> > without ever giving us a chance to earn their business) come in for
> warranty
> > work? We take care of our loyal (bought local) customers first. Our
> loyal
> > customers get the red carpet treatment. They're scheduled right away, if
> > possible. Loaner cars are available to them at no charge. A shuttle van
> > will quickly get them to work or back home. We'll often perform a
> courtesy
> > wash and vac at no charge. The 'bought elsewhere' customers are second
> > priority.
> >
> > Your local dealership is NOT REFUSING to service your Jeep, as your
> subject
> > header suggests. No doubt they've scheduled you out to the 20th because
> > they're more concerned with taking care of preferred customers who've
> bought
> > from them. That's only fair, isn't it? If you don't the situation, take
> > time off work, and drive 170 miles to where you bought the Jeep for
> service.
> > As you lose income from missing work, burn more gas, and possibly pay for
> a
> > motel room, think long and hard about the faulty logic of "better deals"
> far
> > from home. Maybe you should reconsider the value of buying local and
> > supporting your friends and neighbors. After all, the job you save by
> doing
> > so may be your own.
> >
> > Best of luck with the noise problem. I hope it's nothing serious and it's
> > resolved to your satisfaction.
> >
> > Best regards,
> > Dave Rose
> > Cactus Cowboy
> > Big Wonderful Wyoming
> > '49 ****** Pickup (parts truck)
> > '62 ****** Pickup 4WD 226
> > '98 XJ Sport
> > O|||||||O
> >
> >
> > "Rick Dowling" <elaphe@knology.net> wrote in message
> > news:107uj3altla9c38@corp.supernews.com...
> > > I recently purchased a new jeep wrangler from a dealership 170 miles
> from
> > my
> > > home. ( a better deal than the local dealer.) I have been having a
> > problem
> > > with a noise coming from underneath the jeep when I make a sharp turn.
> I
> > > talked to the local dealership (I can't get it in until the 20th) and he
> > > said if it's a "prep" problem, meaning something that the other
> dealership
> > > failed to do then it has to go back to them to get fixed? That sure
> > doesn't
> > > make any sense to me. Shouldn't any service be accomplished by any jeep
> > > dealership? This may turn out to be nothing major, but if anyone has
> any
> > > comments they are welcome.
> > >
> > > Rick
> > >
> > >
> >
> >
exact if not a worse attitude.
Then they wonder why 'Stealerships' have such a 'good' reputation.
Irony meter on there eh.
Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
dave wrote:
>
> Mr. Cactus, I can understand trying to buy from local folks first. I
> believe in helping the local economy and I can believe it is even more
> important when you are in the seriously smaller towns...but I too found
> myself in this same situation. I dealt with the first Jeep dealer and said
> "lets deal best price right now because I will go to the competitors across
> town and seek their best price too" while this dealer had my favorite
> color(yellow/auto) in stock, I found the better price acrossed town in my
> second color choice(red/auto). I told first dealer and they couldn't come
> even within $2k of that price. Dealer A was eliminated. Neither dealer had a
> manual tranny..I asked dealer B, if I placed an order for a manual in
> yellow, how long it would be ? It was 2 to 3 months. wow. I never wanted
> auto tranny at all, and you now how it is to have to wait for 3 months for
> something, so one last ditch attempt, I searched autotrader. There just
> happened to be a manual/khaki 140 miles out of town. This one was $2k
> cheaper than dealer B and $4k cheaper than A. I went with that one.
>
> So what I am saying is, sometimes you still have to buy from non-local
> dealers to get what you want. You try local first but you gotta go where
> the selection is at.
>
> My beef with this post is, why would you treat ANY customer so poorly(ok,
> any differently) simply because, due to these kinds of circumstances like I
> had, the buyer wasn't able to buy through the hometown dealership ? In any
> case a customer coming to you, even for service, is a new customer loyalty
> opportunity. so what, you couldn't sell one to them this time but with top
> notch service, you just might sell em one next time ? that's what I
> believe.
>
> wow, If I had caught wind of this/your practice prior to scheduling an
> appointment with your dealership, I would have driven 100 miles for service
> just to avoid yours.
>
> Now I will be wondering if either of my dealerships will treat me this way
> if I ever need service.
>
> dave
>
> >cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
> news:eDJfc.148333$w54.1033494@attbi_s01...
> > I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> > you didn't negotiate properly with your local dealer? Where I work, we
> > don't lose deals over price to competing dealers, no matter where they're
> > located. By the way, what kind of expenses did you incur to travel 170
> > miles to take delivery of your new jeep? Time off work, gasoline costs,
> > restaurant meals, motel room perhaps? Was that factored into the alleged
> > "better deal"?
> >
> > I live in a small town in NW Wyoming. With very, very few exceptions, I
> do
> > all of my shopping locally. It's important to me that I support my
> friends
> > and neighbors and the local economy. My car store supports our community,
> > giving generously to non-profit organizations, sponsoring the county fair,
> > 4H programs, etc...... In contrast, residents here who spend money out of
> > state (typically Billings, Montana) contribute absolutely NOTHING to the
> > local Wyoming economy.
> >
> > What's my store's attitude when customers who've bought elsewhere (usually
> > without ever giving us a chance to earn their business) come in for
> warranty
> > work? We take care of our loyal (bought local) customers first. Our
> loyal
> > customers get the red carpet treatment. They're scheduled right away, if
> > possible. Loaner cars are available to them at no charge. A shuttle van
> > will quickly get them to work or back home. We'll often perform a
> courtesy
> > wash and vac at no charge. The 'bought elsewhere' customers are second
> > priority.
> >
> > Your local dealership is NOT REFUSING to service your Jeep, as your
> subject
> > header suggests. No doubt they've scheduled you out to the 20th because
> > they're more concerned with taking care of preferred customers who've
> bought
> > from them. That's only fair, isn't it? If you don't the situation, take
> > time off work, and drive 170 miles to where you bought the Jeep for
> service.
> > As you lose income from missing work, burn more gas, and possibly pay for
> a
> > motel room, think long and hard about the faulty logic of "better deals"
> far
> > from home. Maybe you should reconsider the value of buying local and
> > supporting your friends and neighbors. After all, the job you save by
> doing
> > so may be your own.
> >
> > Best of luck with the noise problem. I hope it's nothing serious and it's
> > resolved to your satisfaction.
> >
> > Best regards,
> > Dave Rose
> > Cactus Cowboy
> > Big Wonderful Wyoming
> > '49 ****** Pickup (parts truck)
> > '62 ****** Pickup 4WD 226
> > '98 XJ Sport
> > O|||||||O
> >
> >
> > "Rick Dowling" <elaphe@knology.net> wrote in message
> > news:107uj3altla9c38@corp.supernews.com...
> > > I recently purchased a new jeep wrangler from a dealership 170 miles
> from
> > my
> > > home. ( a better deal than the local dealer.) I have been having a
> > problem
> > > with a noise coming from underneath the jeep when I make a sharp turn.
> I
> > > talked to the local dealership (I can't get it in until the 20th) and he
> > > said if it's a "prep" problem, meaning something that the other
> dealership
> > > failed to do then it has to go back to them to get fixed? That sure
> > doesn't
> > > make any sense to me. Shouldn't any service be accomplished by any jeep
> > > dealership? This may turn out to be nothing major, but if anyone has
> any
> > > comments they are welcome.
> > >
> > > Rick
> > >
> > >
> >
> >
Guest
Posts: n/a
There is another Jeep service person that posts here and he has the
exact if not a worse attitude.
Then they wonder why 'Stealerships' have such a 'good' reputation.
Irony meter on there eh.
Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
dave wrote:
>
> Mr. Cactus, I can understand trying to buy from local folks first. I
> believe in helping the local economy and I can believe it is even more
> important when you are in the seriously smaller towns...but I too found
> myself in this same situation. I dealt with the first Jeep dealer and said
> "lets deal best price right now because I will go to the competitors across
> town and seek their best price too" while this dealer had my favorite
> color(yellow/auto) in stock, I found the better price acrossed town in my
> second color choice(red/auto). I told first dealer and they couldn't come
> even within $2k of that price. Dealer A was eliminated. Neither dealer had a
> manual tranny..I asked dealer B, if I placed an order for a manual in
> yellow, how long it would be ? It was 2 to 3 months. wow. I never wanted
> auto tranny at all, and you now how it is to have to wait for 3 months for
> something, so one last ditch attempt, I searched autotrader. There just
> happened to be a manual/khaki 140 miles out of town. This one was $2k
> cheaper than dealer B and $4k cheaper than A. I went with that one.
>
> So what I am saying is, sometimes you still have to buy from non-local
> dealers to get what you want. You try local first but you gotta go where
> the selection is at.
>
> My beef with this post is, why would you treat ANY customer so poorly(ok,
> any differently) simply because, due to these kinds of circumstances like I
> had, the buyer wasn't able to buy through the hometown dealership ? In any
> case a customer coming to you, even for service, is a new customer loyalty
> opportunity. so what, you couldn't sell one to them this time but with top
> notch service, you just might sell em one next time ? that's what I
> believe.
>
> wow, If I had caught wind of this/your practice prior to scheduling an
> appointment with your dealership, I would have driven 100 miles for service
> just to avoid yours.
>
> Now I will be wondering if either of my dealerships will treat me this way
> if I ever need service.
>
> dave
>
> >cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
> news:eDJfc.148333$w54.1033494@attbi_s01...
> > I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> > you didn't negotiate properly with your local dealer? Where I work, we
> > don't lose deals over price to competing dealers, no matter where they're
> > located. By the way, what kind of expenses did you incur to travel 170
> > miles to take delivery of your new jeep? Time off work, gasoline costs,
> > restaurant meals, motel room perhaps? Was that factored into the alleged
> > "better deal"?
> >
> > I live in a small town in NW Wyoming. With very, very few exceptions, I
> do
> > all of my shopping locally. It's important to me that I support my
> friends
> > and neighbors and the local economy. My car store supports our community,
> > giving generously to non-profit organizations, sponsoring the county fair,
> > 4H programs, etc...... In contrast, residents here who spend money out of
> > state (typically Billings, Montana) contribute absolutely NOTHING to the
> > local Wyoming economy.
> >
> > What's my store's attitude when customers who've bought elsewhere (usually
> > without ever giving us a chance to earn their business) come in for
> warranty
> > work? We take care of our loyal (bought local) customers first. Our
> loyal
> > customers get the red carpet treatment. They're scheduled right away, if
> > possible. Loaner cars are available to them at no charge. A shuttle van
> > will quickly get them to work or back home. We'll often perform a
> courtesy
> > wash and vac at no charge. The 'bought elsewhere' customers are second
> > priority.
> >
> > Your local dealership is NOT REFUSING to service your Jeep, as your
> subject
> > header suggests. No doubt they've scheduled you out to the 20th because
> > they're more concerned with taking care of preferred customers who've
> bought
> > from them. That's only fair, isn't it? If you don't the situation, take
> > time off work, and drive 170 miles to where you bought the Jeep for
> service.
> > As you lose income from missing work, burn more gas, and possibly pay for
> a
> > motel room, think long and hard about the faulty logic of "better deals"
> far
> > from home. Maybe you should reconsider the value of buying local and
> > supporting your friends and neighbors. After all, the job you save by
> doing
> > so may be your own.
> >
> > Best of luck with the noise problem. I hope it's nothing serious and it's
> > resolved to your satisfaction.
> >
> > Best regards,
> > Dave Rose
> > Cactus Cowboy
> > Big Wonderful Wyoming
> > '49 ****** Pickup (parts truck)
> > '62 ****** Pickup 4WD 226
> > '98 XJ Sport
> > O|||||||O
> >
> >
> > "Rick Dowling" <elaphe@knology.net> wrote in message
> > news:107uj3altla9c38@corp.supernews.com...
> > > I recently purchased a new jeep wrangler from a dealership 170 miles
> from
> > my
> > > home. ( a better deal than the local dealer.) I have been having a
> > problem
> > > with a noise coming from underneath the jeep when I make a sharp turn.
> I
> > > talked to the local dealership (I can't get it in until the 20th) and he
> > > said if it's a "prep" problem, meaning something that the other
> dealership
> > > failed to do then it has to go back to them to get fixed? That sure
> > doesn't
> > > make any sense to me. Shouldn't any service be accomplished by any jeep
> > > dealership? This may turn out to be nothing major, but if anyone has
> any
> > > comments they are welcome.
> > >
> > > Rick
> > >
> > >
> >
> >
exact if not a worse attitude.
Then they wonder why 'Stealerships' have such a 'good' reputation.
Irony meter on there eh.
Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
dave wrote:
>
> Mr. Cactus, I can understand trying to buy from local folks first. I
> believe in helping the local economy and I can believe it is even more
> important when you are in the seriously smaller towns...but I too found
> myself in this same situation. I dealt with the first Jeep dealer and said
> "lets deal best price right now because I will go to the competitors across
> town and seek their best price too" while this dealer had my favorite
> color(yellow/auto) in stock, I found the better price acrossed town in my
> second color choice(red/auto). I told first dealer and they couldn't come
> even within $2k of that price. Dealer A was eliminated. Neither dealer had a
> manual tranny..I asked dealer B, if I placed an order for a manual in
> yellow, how long it would be ? It was 2 to 3 months. wow. I never wanted
> auto tranny at all, and you now how it is to have to wait for 3 months for
> something, so one last ditch attempt, I searched autotrader. There just
> happened to be a manual/khaki 140 miles out of town. This one was $2k
> cheaper than dealer B and $4k cheaper than A. I went with that one.
>
> So what I am saying is, sometimes you still have to buy from non-local
> dealers to get what you want. You try local first but you gotta go where
> the selection is at.
>
> My beef with this post is, why would you treat ANY customer so poorly(ok,
> any differently) simply because, due to these kinds of circumstances like I
> had, the buyer wasn't able to buy through the hometown dealership ? In any
> case a customer coming to you, even for service, is a new customer loyalty
> opportunity. so what, you couldn't sell one to them this time but with top
> notch service, you just might sell em one next time ? that's what I
> believe.
>
> wow, If I had caught wind of this/your practice prior to scheduling an
> appointment with your dealership, I would have driven 100 miles for service
> just to avoid yours.
>
> Now I will be wondering if either of my dealerships will treat me this way
> if I ever need service.
>
> dave
>
> >cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
> news:eDJfc.148333$w54.1033494@attbi_s01...
> > I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> > you didn't negotiate properly with your local dealer? Where I work, we
> > don't lose deals over price to competing dealers, no matter where they're
> > located. By the way, what kind of expenses did you incur to travel 170
> > miles to take delivery of your new jeep? Time off work, gasoline costs,
> > restaurant meals, motel room perhaps? Was that factored into the alleged
> > "better deal"?
> >
> > I live in a small town in NW Wyoming. With very, very few exceptions, I
> do
> > all of my shopping locally. It's important to me that I support my
> friends
> > and neighbors and the local economy. My car store supports our community,
> > giving generously to non-profit organizations, sponsoring the county fair,
> > 4H programs, etc...... In contrast, residents here who spend money out of
> > state (typically Billings, Montana) contribute absolutely NOTHING to the
> > local Wyoming economy.
> >
> > What's my store's attitude when customers who've bought elsewhere (usually
> > without ever giving us a chance to earn their business) come in for
> warranty
> > work? We take care of our loyal (bought local) customers first. Our
> loyal
> > customers get the red carpet treatment. They're scheduled right away, if
> > possible. Loaner cars are available to them at no charge. A shuttle van
> > will quickly get them to work or back home. We'll often perform a
> courtesy
> > wash and vac at no charge. The 'bought elsewhere' customers are second
> > priority.
> >
> > Your local dealership is NOT REFUSING to service your Jeep, as your
> subject
> > header suggests. No doubt they've scheduled you out to the 20th because
> > they're more concerned with taking care of preferred customers who've
> bought
> > from them. That's only fair, isn't it? If you don't the situation, take
> > time off work, and drive 170 miles to where you bought the Jeep for
> service.
> > As you lose income from missing work, burn more gas, and possibly pay for
> a
> > motel room, think long and hard about the faulty logic of "better deals"
> far
> > from home. Maybe you should reconsider the value of buying local and
> > supporting your friends and neighbors. After all, the job you save by
> doing
> > so may be your own.
> >
> > Best of luck with the noise problem. I hope it's nothing serious and it's
> > resolved to your satisfaction.
> >
> > Best regards,
> > Dave Rose
> > Cactus Cowboy
> > Big Wonderful Wyoming
> > '49 ****** Pickup (parts truck)
> > '62 ****** Pickup 4WD 226
> > '98 XJ Sport
> > O|||||||O
> >
> >
> > "Rick Dowling" <elaphe@knology.net> wrote in message
> > news:107uj3altla9c38@corp.supernews.com...
> > > I recently purchased a new jeep wrangler from a dealership 170 miles
> from
> > my
> > > home. ( a better deal than the local dealer.) I have been having a
> > problem
> > > with a noise coming from underneath the jeep when I make a sharp turn.
> I
> > > talked to the local dealership (I can't get it in until the 20th) and he
> > > said if it's a "prep" problem, meaning something that the other
> dealership
> > > failed to do then it has to go back to them to get fixed? That sure
> > doesn't
> > > make any sense to me. Shouldn't any service be accomplished by any jeep
> > > dealership? This may turn out to be nothing major, but if anyone has
> any
> > > comments they are welcome.
> > >
> > > Rick
> > >
> > >
> >
> >
Guest
Posts: n/a
this is exactly how my DEALER A treated me. The salesperson(woman,cute as
all hell) went and got the sales mgr he said "this is a pretty damn good
price, we need to ""keep the lights on you know"" they knew I was going to
DEALER B.
you know they had the nerve to call me back 2 weeks later and wonder how the
deal was going to happen.. I stated the price at B and the deal I got at C
and they said "we would have beat that". I said well then, "why, when I
asked for BEST PRICE" do you come up with it now" "not a good sales plan"
but I say, there might be an opportunity for service. So I left it open.
> I offered the first STEALER 21k tax, title and tags. After about an hour
> and one half the supervisor came over and said there was a problem. He
> stated did I think it was fare that the dealer ship pay for my taxes. I
did
> not hesitate stood up shook the sales persons hand and told the other guy
he
> was an IDIOT.
>
> The other IDIOT from the STEALER ship had the ***** to give me a call and
in
> fact it was the owner of the joint I told him the deal I got and he said
he
> would of given me the same deal. I told him ---- in one hand and would of
> in the other and see which one fills up first.
> --
> HarryS
Guest
Posts: n/a
There is another Jeep service person that posts here and he has the
exact if not a worse attitude.
Then they wonder why 'Stealerships' have such a 'good' reputation.
Irony meter on there eh.
Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
dave wrote:
>
> Mr. Cactus, I can understand trying to buy from local folks first. I
> believe in helping the local economy and I can believe it is even more
> important when you are in the seriously smaller towns...but I too found
> myself in this same situation. I dealt with the first Jeep dealer and said
> "lets deal best price right now because I will go to the competitors across
> town and seek their best price too" while this dealer had my favorite
> color(yellow/auto) in stock, I found the better price acrossed town in my
> second color choice(red/auto). I told first dealer and they couldn't come
> even within $2k of that price. Dealer A was eliminated. Neither dealer had a
> manual tranny..I asked dealer B, if I placed an order for a manual in
> yellow, how long it would be ? It was 2 to 3 months. wow. I never wanted
> auto tranny at all, and you now how it is to have to wait for 3 months for
> something, so one last ditch attempt, I searched autotrader. There just
> happened to be a manual/khaki 140 miles out of town. This one was $2k
> cheaper than dealer B and $4k cheaper than A. I went with that one.
>
> So what I am saying is, sometimes you still have to buy from non-local
> dealers to get what you want. You try local first but you gotta go where
> the selection is at.
>
> My beef with this post is, why would you treat ANY customer so poorly(ok,
> any differently) simply because, due to these kinds of circumstances like I
> had, the buyer wasn't able to buy through the hometown dealership ? In any
> case a customer coming to you, even for service, is a new customer loyalty
> opportunity. so what, you couldn't sell one to them this time but with top
> notch service, you just might sell em one next time ? that's what I
> believe.
>
> wow, If I had caught wind of this/your practice prior to scheduling an
> appointment with your dealership, I would have driven 100 miles for service
> just to avoid yours.
>
> Now I will be wondering if either of my dealerships will treat me this way
> if I ever need service.
>
> dave
>
> >cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
> news:eDJfc.148333$w54.1033494@attbi_s01...
> > I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> > you didn't negotiate properly with your local dealer? Where I work, we
> > don't lose deals over price to competing dealers, no matter where they're
> > located. By the way, what kind of expenses did you incur to travel 170
> > miles to take delivery of your new jeep? Time off work, gasoline costs,
> > restaurant meals, motel room perhaps? Was that factored into the alleged
> > "better deal"?
> >
> > I live in a small town in NW Wyoming. With very, very few exceptions, I
> do
> > all of my shopping locally. It's important to me that I support my
> friends
> > and neighbors and the local economy. My car store supports our community,
> > giving generously to non-profit organizations, sponsoring the county fair,
> > 4H programs, etc...... In contrast, residents here who spend money out of
> > state (typically Billings, Montana) contribute absolutely NOTHING to the
> > local Wyoming economy.
> >
> > What's my store's attitude when customers who've bought elsewhere (usually
> > without ever giving us a chance to earn their business) come in for
> warranty
> > work? We take care of our loyal (bought local) customers first. Our
> loyal
> > customers get the red carpet treatment. They're scheduled right away, if
> > possible. Loaner cars are available to them at no charge. A shuttle van
> > will quickly get them to work or back home. We'll often perform a
> courtesy
> > wash and vac at no charge. The 'bought elsewhere' customers are second
> > priority.
> >
> > Your local dealership is NOT REFUSING to service your Jeep, as your
> subject
> > header suggests. No doubt they've scheduled you out to the 20th because
> > they're more concerned with taking care of preferred customers who've
> bought
> > from them. That's only fair, isn't it? If you don't the situation, take
> > time off work, and drive 170 miles to where you bought the Jeep for
> service.
> > As you lose income from missing work, burn more gas, and possibly pay for
> a
> > motel room, think long and hard about the faulty logic of "better deals"
> far
> > from home. Maybe you should reconsider the value of buying local and
> > supporting your friends and neighbors. After all, the job you save by
> doing
> > so may be your own.
> >
> > Best of luck with the noise problem. I hope it's nothing serious and it's
> > resolved to your satisfaction.
> >
> > Best regards,
> > Dave Rose
> > Cactus Cowboy
> > Big Wonderful Wyoming
> > '49 ****** Pickup (parts truck)
> > '62 ****** Pickup 4WD 226
> > '98 XJ Sport
> > O|||||||O
> >
> >
> > "Rick Dowling" <elaphe@knology.net> wrote in message
> > news:107uj3altla9c38@corp.supernews.com...
> > > I recently purchased a new jeep wrangler from a dealership 170 miles
> from
> > my
> > > home. ( a better deal than the local dealer.) I have been having a
> > problem
> > > with a noise coming from underneath the jeep when I make a sharp turn.
> I
> > > talked to the local dealership (I can't get it in until the 20th) and he
> > > said if it's a "prep" problem, meaning something that the other
> dealership
> > > failed to do then it has to go back to them to get fixed? That sure
> > doesn't
> > > make any sense to me. Shouldn't any service be accomplished by any jeep
> > > dealership? This may turn out to be nothing major, but if anyone has
> any
> > > comments they are welcome.
> > >
> > > Rick
> > >
> > >
> >
> >
exact if not a worse attitude.
Then they wonder why 'Stealerships' have such a 'good' reputation.
Irony meter on there eh.
Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
dave wrote:
>
> Mr. Cactus, I can understand trying to buy from local folks first. I
> believe in helping the local economy and I can believe it is even more
> important when you are in the seriously smaller towns...but I too found
> myself in this same situation. I dealt with the first Jeep dealer and said
> "lets deal best price right now because I will go to the competitors across
> town and seek their best price too" while this dealer had my favorite
> color(yellow/auto) in stock, I found the better price acrossed town in my
> second color choice(red/auto). I told first dealer and they couldn't come
> even within $2k of that price. Dealer A was eliminated. Neither dealer had a
> manual tranny..I asked dealer B, if I placed an order for a manual in
> yellow, how long it would be ? It was 2 to 3 months. wow. I never wanted
> auto tranny at all, and you now how it is to have to wait for 3 months for
> something, so one last ditch attempt, I searched autotrader. There just
> happened to be a manual/khaki 140 miles out of town. This one was $2k
> cheaper than dealer B and $4k cheaper than A. I went with that one.
>
> So what I am saying is, sometimes you still have to buy from non-local
> dealers to get what you want. You try local first but you gotta go where
> the selection is at.
>
> My beef with this post is, why would you treat ANY customer so poorly(ok,
> any differently) simply because, due to these kinds of circumstances like I
> had, the buyer wasn't able to buy through the hometown dealership ? In any
> case a customer coming to you, even for service, is a new customer loyalty
> opportunity. so what, you couldn't sell one to them this time but with top
> notch service, you just might sell em one next time ? that's what I
> believe.
>
> wow, If I had caught wind of this/your practice prior to scheduling an
> appointment with your dealership, I would have driven 100 miles for service
> just to avoid yours.
>
> Now I will be wondering if either of my dealerships will treat me this way
> if I ever need service.
>
> dave
>
> >cactuscowboy" <cactuscowboy@bresnan.net> wrote in message
> news:eDJfc.148333$w54.1033494@attbi_s01...
> > I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps
> > you didn't negotiate properly with your local dealer? Where I work, we
> > don't lose deals over price to competing dealers, no matter where they're
> > located. By the way, what kind of expenses did you incur to travel 170
> > miles to take delivery of your new jeep? Time off work, gasoline costs,
> > restaurant meals, motel room perhaps? Was that factored into the alleged
> > "better deal"?
> >
> > I live in a small town in NW Wyoming. With very, very few exceptions, I
> do
> > all of my shopping locally. It's important to me that I support my
> friends
> > and neighbors and the local economy. My car store supports our community,
> > giving generously to non-profit organizations, sponsoring the county fair,
> > 4H programs, etc...... In contrast, residents here who spend money out of
> > state (typically Billings, Montana) contribute absolutely NOTHING to the
> > local Wyoming economy.
> >
> > What's my store's attitude when customers who've bought elsewhere (usually
> > without ever giving us a chance to earn their business) come in for
> warranty
> > work? We take care of our loyal (bought local) customers first. Our
> loyal
> > customers get the red carpet treatment. They're scheduled right away, if
> > possible. Loaner cars are available to them at no charge. A shuttle van
> > will quickly get them to work or back home. We'll often perform a
> courtesy
> > wash and vac at no charge. The 'bought elsewhere' customers are second
> > priority.
> >
> > Your local dealership is NOT REFUSING to service your Jeep, as your
> subject
> > header suggests. No doubt they've scheduled you out to the 20th because
> > they're more concerned with taking care of preferred customers who've
> bought
> > from them. That's only fair, isn't it? If you don't the situation, take
> > time off work, and drive 170 miles to where you bought the Jeep for
> service.
> > As you lose income from missing work, burn more gas, and possibly pay for
> a
> > motel room, think long and hard about the faulty logic of "better deals"
> far
> > from home. Maybe you should reconsider the value of buying local and
> > supporting your friends and neighbors. After all, the job you save by
> doing
> > so may be your own.
> >
> > Best of luck with the noise problem. I hope it's nothing serious and it's
> > resolved to your satisfaction.
> >
> > Best regards,
> > Dave Rose
> > Cactus Cowboy
> > Big Wonderful Wyoming
> > '49 ****** Pickup (parts truck)
> > '62 ****** Pickup 4WD 226
> > '98 XJ Sport
> > O|||||||O
> >
> >
> > "Rick Dowling" <elaphe@knology.net> wrote in message
> > news:107uj3altla9c38@corp.supernews.com...
> > > I recently purchased a new jeep wrangler from a dealership 170 miles
> from
> > my
> > > home. ( a better deal than the local dealer.) I have been having a
> > problem
> > > with a noise coming from underneath the jeep when I make a sharp turn.
> I
> > > talked to the local dealership (I can't get it in until the 20th) and he
> > > said if it's a "prep" problem, meaning something that the other
> dealership
> > > failed to do then it has to go back to them to get fixed? That sure
> > doesn't
> > > make any sense to me. Shouldn't any service be accomplished by any jeep
> > > dealership? This may turn out to be nothing major, but if anyone has
> any
> > > comments they are welcome.
> > >
> > > Rick
> > >
> > >
> >
> >
Guest
Posts: n/a
DITTO !!!
> That may work in NW Wyoming, but in the real world, it's a global
> economy. I find it kind of interesting that you base all of your
> business decisions on proximity. Most people factor in other things to
> the equation. People deal with people thousands of miles away these days.
>
> While I agree 170 miles is a long way to go for an oil change, it is
> becoming more and more common to make large purchases/sales at a great
> distance. I've got about a dozen Jeep dealerships where I live,
> obviously Rick doesn't. The inexcusable attitude of the dealership near
> him is probably the exact reason his purchase wasn't made there.
> Obviously, they pride themselves in being the only game in town, and
> lost the vehicle sale because of it. Those type businesses are a dying
> breed, and not soon enough.
>
>
> That may work in NW Wyoming, but in the real world, it's a global
> economy. I find it kind of interesting that you base all of your
> business decisions on proximity. Most people factor in other things to
> the equation. People deal with people thousands of miles away these days.
>
> While I agree 170 miles is a long way to go for an oil change, it is
> becoming more and more common to make large purchases/sales at a great
> distance. I've got about a dozen Jeep dealerships where I live,
> obviously Rick doesn't. The inexcusable attitude of the dealership near
> him is probably the exact reason his purchase wasn't made there.
> Obviously, they pride themselves in being the only game in town, and
> lost the vehicle sale because of it. Those type businesses are a dying
> breed, and not soon enough.
>
>
Guest
Posts: n/a
DITTO !!!
> That may work in NW Wyoming, but in the real world, it's a global
> economy. I find it kind of interesting that you base all of your
> business decisions on proximity. Most people factor in other things to
> the equation. People deal with people thousands of miles away these days.
>
> While I agree 170 miles is a long way to go for an oil change, it is
> becoming more and more common to make large purchases/sales at a great
> distance. I've got about a dozen Jeep dealerships where I live,
> obviously Rick doesn't. The inexcusable attitude of the dealership near
> him is probably the exact reason his purchase wasn't made there.
> Obviously, they pride themselves in being the only game in town, and
> lost the vehicle sale because of it. Those type businesses are a dying
> breed, and not soon enough.
>
>
> That may work in NW Wyoming, but in the real world, it's a global
> economy. I find it kind of interesting that you base all of your
> business decisions on proximity. Most people factor in other things to
> the equation. People deal with people thousands of miles away these days.
>
> While I agree 170 miles is a long way to go for an oil change, it is
> becoming more and more common to make large purchases/sales at a great
> distance. I've got about a dozen Jeep dealerships where I live,
> obviously Rick doesn't. The inexcusable attitude of the dealership near
> him is probably the exact reason his purchase wasn't made there.
> Obviously, they pride themselves in being the only game in town, and
> lost the vehicle sale because of it. Those type businesses are a dying
> breed, and not soon enough.
>
>
Guest
Posts: n/a
DITTO !!!
> That may work in NW Wyoming, but in the real world, it's a global
> economy. I find it kind of interesting that you base all of your
> business decisions on proximity. Most people factor in other things to
> the equation. People deal with people thousands of miles away these days.
>
> While I agree 170 miles is a long way to go for an oil change, it is
> becoming more and more common to make large purchases/sales at a great
> distance. I've got about a dozen Jeep dealerships where I live,
> obviously Rick doesn't. The inexcusable attitude of the dealership near
> him is probably the exact reason his purchase wasn't made there.
> Obviously, they pride themselves in being the only game in town, and
> lost the vehicle sale because of it. Those type businesses are a dying
> breed, and not soon enough.
>
>
> That may work in NW Wyoming, but in the real world, it's a global
> economy. I find it kind of interesting that you base all of your
> business decisions on proximity. Most people factor in other things to
> the equation. People deal with people thousands of miles away these days.
>
> While I agree 170 miles is a long way to go for an oil change, it is
> becoming more and more common to make large purchases/sales at a great
> distance. I've got about a dozen Jeep dealerships where I live,
> obviously Rick doesn't. The inexcusable attitude of the dealership near
> him is probably the exact reason his purchase wasn't made there.
> Obviously, they pride themselves in being the only game in town, and
> lost the vehicle sale because of it. Those type businesses are a dying
> breed, and not soon enough.
>
>


