On Fri, 16 Jan 2004 03:37:38 GMT, "Nathan Collier"
<JeepMail@7SlotGrille.com> wrote:


>> >i feel sorry for
>> >everyone with the triton v10 head out of warranty that had to pay for an
>> >entire new head because the dealership was incapable of building up the
>head
>> >and tapping new plug threads or paying a machine shop to do it for them
>(v10
>> >was bad for blowing plugs out of their holes taking the threads with
>them).

Don't know much about Fords as I've worked for GM for the last 19
years, but I do know that sometimes GM comes down and tells us not to
repair something, but to replace the unit. This goes along with the
fact that I would do things to fix my own vehicles that I wouldn't do
to fix yours. I don't mind going to Auto Zone 4 times to get a good
alternator for my Jeep, but I sure wouldn't put one on yours and have
to stand behind it.

>> >it happened on my brothers but he had an extended warranty. i feel bad
>for
>> >everyone whos paid $200 in labor costs to have an alternator swapped when
>i
>> >know one person that got theirs swapped and installed at autozone for
>FREE
>> >(labor).

I feel like there's more to this than is being told. Most GM
alternators pay under an hour in the flat rate book.
I'd like to see AZ put an alternator on a Monte Carlo with the 3.4
DOHC motor for free...that one pays 4 hours as you have to practically
remove the motor to get to it.

>
>you arent always paying for what someone does, youre paying for what they
>know.......i realize this having worked in the service industry for much of
>my adult life (both in the welding and hvac field). what you should never
>pay for though, is inefficiency and ineptness.

Everybody is human. We all make mistakes(that's why they x-ray your
welds). When I make a mistake and the vehicle comes back, I have to
do the repair for free.
Now I don't know about you, but I don't like working for free, so I
tend to take my time, make sure the customer and I are on the same
wave length in regards to what's wrong with his/her car(a big part of
the problems most people have with repair facilities)and try to get
the thing fixed right the first time.
Whether you know it or not, GM tracks my performance(yes, GM, not just
the dealership)and the service manager gets a report every month as to
how I'm doing. This is the same for every GM dealer in the country.
In fact, if I was to move to another state, the guy at the dealership
that I apply to out there can access that info to decide if he wants
to hire me. That doesn't happen at Joe's Garage.
--
Old Crow
'82 Shovelhead FLT 92" 'Pearl'
'95 Jeep YJ Rio Grande
ASE Certified Master Auto Tech + L1
TOMKAT, BS#133, SENS, MAMBM, DOF#51

 

On Thu, 15 Jan 2004 20:06:22 -0500, "Jerry Newton"
<figatmcttelecom.com> wrote:


>I am getting a little older, and I sometimes think that I shouldn't
>be doing this anymore, but I can still outrun these little whippersnaps on
>these jobs, so as long as I am doing that, I suppose I will stay in the
>game. Still beats being a desk jockey, no offense.

No kidding. I spent 3 years as a service manager, and another as a
shop foreman at a mid sized shop. I'm back turning wrenchs and would
rather be there than anywhere else in the dealership.
I was thinking of applying to technical assistance, but not only do
you have to have the OK from the dealer to apply to GM, you have to
move to Flint MI, where they just had like a foot of snow.
I'll stay in Arkansas, I guess. We haven't had any snow at all...yet.

--
Old Crow
'82 Shovelhead FLT 92" 'Pearl'
'95 Jeep YJ Rio Grande
ASE Certified Master Auto Tech + L1
TOMKAT, BS#133, SENS, MAMBM, DOF#51

 

On Thu, 15 Jan 2004 20:06:22 -0500, "Jerry Newton"
<figatmcttelecom.com> wrote:


>I am getting a little older, and I sometimes think that I shouldn't
>be doing this anymore, but I can still outrun these little whippersnaps on
>these jobs, so as long as I am doing that, I suppose I will stay in the
>game. Still beats being a desk jockey, no offense.

No kidding. I spent 3 years as a service manager, and another as a
shop foreman at a mid sized shop. I'm back turning wrenchs and would
rather be there than anywhere else in the dealership.
I was thinking of applying to technical assistance, but not only do
you have to have the OK from the dealer to apply to GM, you have to
move to Flint MI, where they just had like a foot of snow.
I'll stay in Arkansas, I guess. We haven't had any snow at all...yet.

--
Old Crow
'82 Shovelhead FLT 92" 'Pearl'
'95 Jeep YJ Rio Grande
ASE Certified Master Auto Tech + L1
TOMKAT, BS#133, SENS, MAMBM, DOF#51

 

On Thu, 15 Jan 2004 20:06:22 -0500, "Jerry Newton"
<figatmcttelecom.com> wrote:


>I am getting a little older, and I sometimes think that I shouldn't
>be doing this anymore, but I can still outrun these little whippersnaps on
>these jobs, so as long as I am doing that, I suppose I will stay in the
>game. Still beats being a desk jockey, no offense.

No kidding. I spent 3 years as a service manager, and another as a
shop foreman at a mid sized shop. I'm back turning wrenchs and would
rather be there than anywhere else in the dealership.
I was thinking of applying to technical assistance, but not only do
you have to have the OK from the dealer to apply to GM, you have to
move to Flint MI, where they just had like a foot of snow.
I'll stay in Arkansas, I guess. We haven't had any snow at all...yet.

--
Old Crow
'82 Shovelhead FLT 92" 'Pearl'
'95 Jeep YJ Rio Grande
ASE Certified Master Auto Tech + L1
TOMKAT, BS#133, SENS, MAMBM, DOF#51

 

Hey, Old Crow, it's like you read my mind. It is absolutely true that GM
will sometimes advise dealers against repairing some components. It also
absolutely true that I wouldn't want to stand behind it if I did.

Nathan, if I had been the guy with the cylinder head, and I had made the
repair you talked about instead of replacing the head, I have suddenly put
myself in the position of guaranteeing that repair. Six months later, if it
comes back with a crack in it, or another plug blown out, or the same one
blown out, I am then crucified for making some kind of hack repair to the
head instead of replacing it. To hell with that, every time I try to save
somebody a buck, it ends up costing me two.

Another fella mentioned that AC compressor that simply needed a new clutch,
but the dealer wanted to replace the whole thing. Same principal applies.
Say I agree to do the clutch. I pull the clutch off, then I see that the
snout of the compressor is nearly destroyed. I then have to decide whether
to put the clutch on anyway, and make the customer happy, or call him up and
**** him off and tell him to buy a compressor. I don't win. In fact, if I
just put the clutch on, and it fails a month from now, I am then in the
position of buying him the compressor that he should have paid for in the
first place. Now, not only did I not win, I lost to the tune of $500 out of
pocket. I use this example specifically because I have had this
specifically happen to me.

In a dealer, you have to make a repair that will be warrantable at GM
dealerships across the country. If I "backyard" a repair to save you a
couple of bucks, and it fails, the next GM dealership isn't obligated to
stand behind my gas station BS. And I wouldn't expect them to.

You gotta walk a mile in my shoes before you characterize dealer mechanics,
Nate.

Jerry

PS Good to have you around, Old Crow. What dealer do you work for?
"Old Crow" <walliscrow@hotmail.com> wrote in message
news:4gdf0016s5d447e50cvfvh2rtfvaut4vf4@4ax.com...
> On Fri, 16 Jan 2004 03:37:38 GMT, "Nathan Collier"
> <JeepMail@7SlotGrille.com> wrote:
>
>
> >> >i feel sorry for
> >> >everyone with the triton v10 head out of warranty that had to pay for
an
> >> >entire new head because the dealership was incapable of building up
the
> >head
> >> >and tapping new plug threads or paying a machine shop to do it for
them
> >(v10
> >> >was bad for blowing plugs out of their holes taking the threads with
> >them).
>
> Don't know much about Fords as I've worked for GM for the last 19
> years, but I do know that sometimes GM comes down and tells us not to
> repair something, but to replace the unit. This goes along with the
> fact that I would do things to fix my own vehicles that I wouldn't do
> to fix yours. I don't mind going to Auto Zone 4 times to get a good
> alternator for my Jeep, but I sure wouldn't put one on yours and have
> to stand behind it.
>
> >> >it happened on my brothers but he had an extended warranty. i feel
bad
> >for
> >> >everyone whos paid $200 in labor costs to have an alternator swapped
when
> >i
> >> >know one person that got theirs swapped and installed at autozone for
> >FREE
> >> >(labor).
>
> I feel like there's more to this than is being told. Most GM
> alternators pay under an hour in the flat rate book.
> I'd like to see AZ put an alternator on a Monte Carlo with the 3.4
> DOHC motor for free...that one pays 4 hours as you have to practically
> remove the motor to get to it.
>
> >
> >you arent always paying for what someone does, youre paying for what they
> >know.......i realize this having worked in the service industry for much
of
> >my adult life (both in the welding and hvac field). what you should
never
> >pay for though, is inefficiency and ineptness.
>
> Everybody is human. We all make mistakes(that's why they x-ray your
> welds). When I make a mistake and the vehicle comes back, I have to
> do the repair for free.
> Now I don't know about you, but I don't like working for free, so I
> tend to take my time, make sure the customer and I are on the same
> wave length in regards to what's wrong with his/her car(a big part of
> the problems most people have with repair facilities)and try to get
> the thing fixed right the first time.
> Whether you know it or not, GM tracks my performance(yes, GM, not just
> the dealership)and the service manager gets a report every month as to
> how I'm doing. This is the same for every GM dealer in the country.
> In fact, if I was to move to another state, the guy at the dealership
> that I apply to out there can access that info to decide if he wants
> to hire me. That doesn't happen at Joe's Garage.
> --
> Old Crow
> '82 Shovelhead FLT 92" 'Pearl'
> '95 Jeep YJ Rio Grande
> ASE Certified Master Auto Tech + L1
> TOMKAT, BS#133, SENS, MAMBM, DOF#51

 

Hey, Old Crow, it's like you read my mind. It is absolutely true that GM
will sometimes advise dealers against repairing some components. It also
absolutely true that I wouldn't want to stand behind it if I did.

Nathan, if I had been the guy with the cylinder head, and I had made the
repair you talked about instead of replacing the head, I have suddenly put
myself in the position of guaranteeing that repair. Six months later, if it
comes back with a crack in it, or another plug blown out, or the same one
blown out, I am then crucified for making some kind of hack repair to the
head instead of replacing it. To hell with that, every time I try to save
somebody a buck, it ends up costing me two.

Another fella mentioned that AC compressor that simply needed a new clutch,
but the dealer wanted to replace the whole thing. Same principal applies.
Say I agree to do the clutch. I pull the clutch off, then I see that the
snout of the compressor is nearly destroyed. I then have to decide whether
to put the clutch on anyway, and make the customer happy, or call him up and
**** him off and tell him to buy a compressor. I don't win. In fact, if I
just put the clutch on, and it fails a month from now, I am then in the
position of buying him the compressor that he should have paid for in the
first place. Now, not only did I not win, I lost to the tune of $500 out of
pocket. I use this example specifically because I have had this
specifically happen to me.

In a dealer, you have to make a repair that will be warrantable at GM
dealerships across the country. If I "backyard" a repair to save you a
couple of bucks, and it fails, the next GM dealership isn't obligated to
stand behind my gas station BS. And I wouldn't expect them to.

You gotta walk a mile in my shoes before you characterize dealer mechanics,
Nate.

Jerry

PS Good to have you around, Old Crow. What dealer do you work for?
"Old Crow" <walliscrow@hotmail.com> wrote in message
news:4gdf0016s5d447e50cvfvh2rtfvaut4vf4@4ax.com...
> On Fri, 16 Jan 2004 03:37:38 GMT, "Nathan Collier"
> <JeepMail@7SlotGrille.com> wrote:
>
>
> >> >i feel sorry for
> >> >everyone with the triton v10 head out of warranty that had to pay for
an
> >> >entire new head because the dealership was incapable of building up
the
> >head
> >> >and tapping new plug threads or paying a machine shop to do it for
them
> >(v10
> >> >was bad for blowing plugs out of their holes taking the threads with
> >them).
>
> Don't know much about Fords as I've worked for GM for the last 19
> years, but I do know that sometimes GM comes down and tells us not to
> repair something, but to replace the unit. This goes along with the
> fact that I would do things to fix my own vehicles that I wouldn't do
> to fix yours. I don't mind going to Auto Zone 4 times to get a good
> alternator for my Jeep, but I sure wouldn't put one on yours and have
> to stand behind it.
>
> >> >it happened on my brothers but he had an extended warranty. i feel
bad
> >for
> >> >everyone whos paid $200 in labor costs to have an alternator swapped
when
> >i
> >> >know one person that got theirs swapped and installed at autozone for
> >FREE
> >> >(labor).
>
> I feel like there's more to this than is being told. Most GM
> alternators pay under an hour in the flat rate book.
> I'd like to see AZ put an alternator on a Monte Carlo with the 3.4
> DOHC motor for free...that one pays 4 hours as you have to practically
> remove the motor to get to it.
>
> >
> >you arent always paying for what someone does, youre paying for what they
> >know.......i realize this having worked in the service industry for much
of
> >my adult life (both in the welding and hvac field). what you should
never
> >pay for though, is inefficiency and ineptness.
>
> Everybody is human. We all make mistakes(that's why they x-ray your
> welds). When I make a mistake and the vehicle comes back, I have to
> do the repair for free.
> Now I don't know about you, but I don't like working for free, so I
> tend to take my time, make sure the customer and I are on the same
> wave length in regards to what's wrong with his/her car(a big part of
> the problems most people have with repair facilities)and try to get
> the thing fixed right the first time.
> Whether you know it or not, GM tracks my performance(yes, GM, not just
> the dealership)and the service manager gets a report every month as to
> how I'm doing. This is the same for every GM dealer in the country.
> In fact, if I was to move to another state, the guy at the dealership
> that I apply to out there can access that info to decide if he wants
> to hire me. That doesn't happen at Joe's Garage.
> --
> Old Crow
> '82 Shovelhead FLT 92" 'Pearl'
> '95 Jeep YJ Rio Grande
> ASE Certified Master Auto Tech + L1
> TOMKAT, BS#133, SENS, MAMBM, DOF#51

 

Hey, Old Crow, it's like you read my mind. It is absolutely true that GM
will sometimes advise dealers against repairing some components. It also
absolutely true that I wouldn't want to stand behind it if I did.

Nathan, if I had been the guy with the cylinder head, and I had made the
repair you talked about instead of replacing the head, I have suddenly put
myself in the position of guaranteeing that repair. Six months later, if it
comes back with a crack in it, or another plug blown out, or the same one
blown out, I am then crucified for making some kind of hack repair to the
head instead of replacing it. To hell with that, every time I try to save
somebody a buck, it ends up costing me two.

Another fella mentioned that AC compressor that simply needed a new clutch,
but the dealer wanted to replace the whole thing. Same principal applies.
Say I agree to do the clutch. I pull the clutch off, then I see that the
snout of the compressor is nearly destroyed. I then have to decide whether
to put the clutch on anyway, and make the customer happy, or call him up and
**** him off and tell him to buy a compressor. I don't win. In fact, if I
just put the clutch on, and it fails a month from now, I am then in the
position of buying him the compressor that he should have paid for in the
first place. Now, not only did I not win, I lost to the tune of $500 out of
pocket. I use this example specifically because I have had this
specifically happen to me.

In a dealer, you have to make a repair that will be warrantable at GM
dealerships across the country. If I "backyard" a repair to save you a
couple of bucks, and it fails, the next GM dealership isn't obligated to
stand behind my gas station BS. And I wouldn't expect them to.

You gotta walk a mile in my shoes before you characterize dealer mechanics,
Nate.

Jerry

PS Good to have you around, Old Crow. What dealer do you work for?
"Old Crow" <walliscrow@hotmail.com> wrote in message
news:4gdf0016s5d447e50cvfvh2rtfvaut4vf4@4ax.com...
> On Fri, 16 Jan 2004 03:37:38 GMT, "Nathan Collier"
> <JeepMail@7SlotGrille.com> wrote:
>
>
> >> >i feel sorry for
> >> >everyone with the triton v10 head out of warranty that had to pay for
an
> >> >entire new head because the dealership was incapable of building up
the
> >head
> >> >and tapping new plug threads or paying a machine shop to do it for
them
> >(v10
> >> >was bad for blowing plugs out of their holes taking the threads with
> >them).
>
> Don't know much about Fords as I've worked for GM for the last 19
> years, but I do know that sometimes GM comes down and tells us not to
> repair something, but to replace the unit. This goes along with the
> fact that I would do things to fix my own vehicles that I wouldn't do
> to fix yours. I don't mind going to Auto Zone 4 times to get a good
> alternator for my Jeep, but I sure wouldn't put one on yours and have
> to stand behind it.
>
> >> >it happened on my brothers but he had an extended warranty. i feel
bad
> >for
> >> >everyone whos paid $200 in labor costs to have an alternator swapped
when
> >i
> >> >know one person that got theirs swapped and installed at autozone for
> >FREE
> >> >(labor).
>
> I feel like there's more to this than is being told. Most GM
> alternators pay under an hour in the flat rate book.
> I'd like to see AZ put an alternator on a Monte Carlo with the 3.4
> DOHC motor for free...that one pays 4 hours as you have to practically
> remove the motor to get to it.
>
> >
> >you arent always paying for what someone does, youre paying for what they
> >know.......i realize this having worked in the service industry for much
of
> >my adult life (both in the welding and hvac field). what you should
never
> >pay for though, is inefficiency and ineptness.
>
> Everybody is human. We all make mistakes(that's why they x-ray your
> welds). When I make a mistake and the vehicle comes back, I have to
> do the repair for free.
> Now I don't know about you, but I don't like working for free, so I
> tend to take my time, make sure the customer and I are on the same
> wave length in regards to what's wrong with his/her car(a big part of
> the problems most people have with repair facilities)and try to get
> the thing fixed right the first time.
> Whether you know it or not, GM tracks my performance(yes, GM, not just
> the dealership)and the service manager gets a report every month as to
> how I'm doing. This is the same for every GM dealer in the country.
> In fact, if I was to move to another state, the guy at the dealership
> that I apply to out there can access that info to decide if he wants
> to hire me. That doesn't happen at Joe's Garage.
> --
> Old Crow
> '82 Shovelhead FLT 92" 'Pearl'
> '95 Jeep YJ Rio Grande
> ASE Certified Master Auto Tech + L1
> TOMKAT, BS#133, SENS, MAMBM, DOF#51

 

LOL I guess it seems, if a car breaks down
Your better off replacing the whole car :-)

I can see your point but to replace the whole compressor
because the clutch is toast is wasteful.
Jerry Newton wrote:
> Hey, Old Crow, it's like you read my mind. It is absolutely true that GM
> will sometimes advise dealers against repairing some components. It also
> absolutely true that I wouldn't want to stand behind it if I did.
>
> Nathan, if I had been the guy with the cylinder head, and I had made the
> repair you talked about instead of replacing the head, I have suddenly put
> myself in the position of guaranteeing that repair. Six months later, if it
> comes back with a crack in it, or another plug blown out, or the same one
> blown out, I am then crucified for making some kind of hack repair to the
> head instead of replacing it. To hell with that, every time I try to save
> somebody a buck, it ends up costing me two.
>
> Another fella mentioned that AC compressor that simply needed a new clutch,
> but the dealer wanted to replace the whole thing. Same principal applies.
> Say I agree to do the clutch. I pull the clutch off, then I see that the
> snout of the compressor is nearly destroyed. I then have to decide whether
> to put the clutch on anyway, and make the customer happy, or call him up and
> **** him off and tell him to buy a compressor. I don't win. In fact, if I
> just put the clutch on, and it fails a month from now, I am then in the
> position of buying him the compressor that he should have paid for in the
> first place. Now, not only did I not win, I lost to the tune of $500 out of
> pocket. I use this example specifically because I have had this
> specifically happen to me.
>
> In a dealer, you have to make a repair that will be warrantable at GM
> dealerships across the country. If I "backyard" a repair to save you a
> couple of bucks, and it fails, the next GM dealership isn't obligated to
> stand behind my gas station BS. And I wouldn't expect them to.
>
> You gotta walk a mile in my shoes before you characterize dealer mechanics,
> Nate.
>
> Jerry
>
> PS Good to have you around, Old Crow. What dealer do you work for?
> "Old Crow" <walliscrow@hotmail.com> wrote in message
> news:4gdf0016s5d447e50cvfvh2rtfvaut4vf4@4ax.com...
>
>>On Fri, 16 Jan 2004 03:37:38 GMT, "Nathan Collier"
>><JeepMail@7SlotGrille.com> wrote:
>>
>>
>>
>>>>>i feel sorry for
>>>>>everyone with the triton v10 head out of warranty that had to pay for
>
> an
>
>>>>>entire new head because the dealership was incapable of building up
>
> the
>
>>>head
>>>
>>>>>and tapping new plug threads or paying a machine shop to do it for
>
> them
>
>>>(v10
>>>
>>>>>was bad for blowing plugs out of their holes taking the threads with
>>>
>>>them).
>>
>>Don't know much about Fords as I've worked for GM for the last 19
>>years, but I do know that sometimes GM comes down and tells us not to
>>repair something, but to replace the unit. This goes along with the
>>fact that I would do things to fix my own vehicles that I wouldn't do
>>to fix yours. I don't mind going to Auto Zone 4 times to get a good
>>alternator for my Jeep, but I sure wouldn't put one on yours and have
>>to stand behind it.
>>
>>
>>>>>it happened on my brothers but he had an extended warranty. i feel
>
> bad
>
>>>for
>>>
>>>>>everyone whos paid $200 in labor costs to have an alternator swapped
>
> when
>
>>>i
>>>
>>>>>know one person that got theirs swapped and installed at autozone for
>>>
>>>FREE
>>>
>>>>>(labor).
>>
>>I feel like there's more to this than is being told. Most GM
>>alternators pay under an hour in the flat rate book.
>>I'd like to see AZ put an alternator on a Monte Carlo with the 3.4
>>DOHC motor for free...that one pays 4 hours as you have to practically
>>remove the motor to get to it.
>>
>>
>>>you arent always paying for what someone does, youre paying for what they
>>>know.......i realize this having worked in the service industry for much
>
> of
>
>>>my adult life (both in the welding and hvac field). what you should
>
> never
>
>>>pay for though, is inefficiency and ineptness.
>>
>>Everybody is human. We all make mistakes(that's why they x-ray your
>>welds). When I make a mistake and the vehicle comes back, I have to
>>do the repair for free.
>>Now I don't know about you, but I don't like working for free, so I
>>tend to take my time, make sure the customer and I are on the same
>>wave length in regards to what's wrong with his/her car(a big part of
>>the problems most people have with repair facilities)and try to get
>>the thing fixed right the first time.
>>Whether you know it or not, GM tracks my performance(yes, GM, not just
>>the dealership)and the service manager gets a report every month as to
>>how I'm doing. This is the same for every GM dealer in the country.
>>In fact, if I was to move to another state, the guy at the dealership
>>that I apply to out there can access that info to decide if he wants
>>to hire me. That doesn't happen at Joe's Garage.
>>--
>>Old Crow
>>'82 Shovelhead FLT 92" 'Pearl'
>>'95 Jeep YJ Rio Grande
>>ASE Certified Master Auto Tech + L1
>>TOMKAT, BS#133, SENS, MAMBM, DOF#51
>
>
>

 

LOL I guess it seems, if a car breaks down
Your better off replacing the whole car :-)

I can see your point but to replace the whole compressor
because the clutch is toast is wasteful.
Jerry Newton wrote:
> Hey, Old Crow, it's like you read my mind. It is absolutely true that GM
> will sometimes advise dealers against repairing some components. It also
> absolutely true that I wouldn't want to stand behind it if I did.
>
> Nathan, if I had been the guy with the cylinder head, and I had made the
> repair you talked about instead of replacing the head, I have suddenly put
> myself in the position of guaranteeing that repair. Six months later, if it
> comes back with a crack in it, or another plug blown out, or the same one
> blown out, I am then crucified for making some kind of hack repair to the
> head instead of replacing it. To hell with that, every time I try to save
> somebody a buck, it ends up costing me two.
>
> Another fella mentioned that AC compressor that simply needed a new clutch,
> but the dealer wanted to replace the whole thing. Same principal applies.
> Say I agree to do the clutch. I pull the clutch off, then I see that the
> snout of the compressor is nearly destroyed. I then have to decide whether
> to put the clutch on anyway, and make the customer happy, or call him up and
> **** him off and tell him to buy a compressor. I don't win. In fact, if I
> just put the clutch on, and it fails a month from now, I am then in the
> position of buying him the compressor that he should have paid for in the
> first place. Now, not only did I not win, I lost to the tune of $500 out of
> pocket. I use this example specifically because I have had this
> specifically happen to me.
>
> In a dealer, you have to make a repair that will be warrantable at GM
> dealerships across the country. If I "backyard" a repair to save you a
> couple of bucks, and it fails, the next GM dealership isn't obligated to
> stand behind my gas station BS. And I wouldn't expect them to.
>
> You gotta walk a mile in my shoes before you characterize dealer mechanics,
> Nate.
>
> Jerry
>
> PS Good to have you around, Old Crow. What dealer do you work for?
> "Old Crow" <walliscrow@hotmail.com> wrote in message
> news:4gdf0016s5d447e50cvfvh2rtfvaut4vf4@4ax.com...
>
>>On Fri, 16 Jan 2004 03:37:38 GMT, "Nathan Collier"
>><JeepMail@7SlotGrille.com> wrote:
>>
>>
>>
>>>>>i feel sorry for
>>>>>everyone with the triton v10 head out of warranty that had to pay for
>
> an
>
>>>>>entire new head because the dealership was incapable of building up
>
> the
>
>>>head
>>>
>>>>>and tapping new plug threads or paying a machine shop to do it for
>
> them
>
>>>(v10
>>>
>>>>>was bad for blowing plugs out of their holes taking the threads with
>>>
>>>them).
>>
>>Don't know much about Fords as I've worked for GM for the last 19
>>years, but I do know that sometimes GM comes down and tells us not to
>>repair something, but to replace the unit. This goes along with the
>>fact that I would do things to fix my own vehicles that I wouldn't do
>>to fix yours. I don't mind going to Auto Zone 4 times to get a good
>>alternator for my Jeep, but I sure wouldn't put one on yours and have
>>to stand behind it.
>>
>>
>>>>>it happened on my brothers but he had an extended warranty. i feel
>
> bad
>
>>>for
>>>
>>>>>everyone whos paid $200 in labor costs to have an alternator swapped
>
> when
>
>>>i
>>>
>>>>>know one person that got theirs swapped and installed at autozone for
>>>
>>>FREE
>>>
>>>>>(labor).
>>
>>I feel like there's more to this than is being told. Most GM
>>alternators pay under an hour in the flat rate book.
>>I'd like to see AZ put an alternator on a Monte Carlo with the 3.4
>>DOHC motor for free...that one pays 4 hours as you have to practically
>>remove the motor to get to it.
>>
>>
>>>you arent always paying for what someone does, youre paying for what they
>>>know.......i realize this having worked in the service industry for much
>
> of
>
>>>my adult life (both in the welding and hvac field). what you should
>
> never
>
>>>pay for though, is inefficiency and ineptness.
>>
>>Everybody is human. We all make mistakes(that's why they x-ray your
>>welds). When I make a mistake and the vehicle comes back, I have to
>>do the repair for free.
>>Now I don't know about you, but I don't like working for free, so I
>>tend to take my time, make sure the customer and I are on the same
>>wave length in regards to what's wrong with his/her car(a big part of
>>the problems most people have with repair facilities)and try to get
>>the thing fixed right the first time.
>>Whether you know it or not, GM tracks my performance(yes, GM, not just
>>the dealership)and the service manager gets a report every month as to
>>how I'm doing. This is the same for every GM dealer in the country.
>>In fact, if I was to move to another state, the guy at the dealership
>>that I apply to out there can access that info to decide if he wants
>>to hire me. That doesn't happen at Joe's Garage.
>>--
>>Old Crow
>>'82 Shovelhead FLT 92" 'Pearl'
>>'95 Jeep YJ Rio Grande
>>ASE Certified Master Auto Tech + L1
>>TOMKAT, BS#133, SENS, MAMBM, DOF#51
>
>
>

 

LOL I guess it seems, if a car breaks down
Your better off replacing the whole car :-)

I can see your point but to replace the whole compressor
because the clutch is toast is wasteful.
Jerry Newton wrote:
> Hey, Old Crow, it's like you read my mind. It is absolutely true that GM
> will sometimes advise dealers against repairing some components. It also
> absolutely true that I wouldn't want to stand behind it if I did.
>
> Nathan, if I had been the guy with the cylinder head, and I had made the
> repair you talked about instead of replacing the head, I have suddenly put
> myself in the position of guaranteeing that repair. Six months later, if it
> comes back with a crack in it, or another plug blown out, or the same one
> blown out, I am then crucified for making some kind of hack repair to the
> head instead of replacing it. To hell with that, every time I try to save
> somebody a buck, it ends up costing me two.
>
> Another fella mentioned that AC compressor that simply needed a new clutch,
> but the dealer wanted to replace the whole thing. Same principal applies.
> Say I agree to do the clutch. I pull the clutch off, then I see that the
> snout of the compressor is nearly destroyed. I then have to decide whether
> to put the clutch on anyway, and make the customer happy, or call him up and
> **** him off and tell him to buy a compressor. I don't win. In fact, if I
> just put the clutch on, and it fails a month from now, I am then in the
> position of buying him the compressor that he should have paid for in the
> first place. Now, not only did I not win, I lost to the tune of $500 out of
> pocket. I use this example specifically because I have had this
> specifically happen to me.
>
> In a dealer, you have to make a repair that will be warrantable at GM
> dealerships across the country. If I "backyard" a repair to save you a
> couple of bucks, and it fails, the next GM dealership isn't obligated to
> stand behind my gas station BS. And I wouldn't expect them to.
>
> You gotta walk a mile in my shoes before you characterize dealer mechanics,
> Nate.
>
> Jerry
>
> PS Good to have you around, Old Crow. What dealer do you work for?
> "Old Crow" <walliscrow@hotmail.com> wrote in message
> news:4gdf0016s5d447e50cvfvh2rtfvaut4vf4@4ax.com...
>
>>On Fri, 16 Jan 2004 03:37:38 GMT, "Nathan Collier"
>><JeepMail@7SlotGrille.com> wrote:
>>
>>
>>
>>>>>i feel sorry for
>>>>>everyone with the triton v10 head out of warranty that had to pay for
>
> an
>
>>>>>entire new head because the dealership was incapable of building up
>
> the
>
>>>head
>>>
>>>>>and tapping new plug threads or paying a machine shop to do it for
>
> them
>
>>>(v10
>>>
>>>>>was bad for blowing plugs out of their holes taking the threads with
>>>
>>>them).
>>
>>Don't know much about Fords as I've worked for GM for the last 19
>>years, but I do know that sometimes GM comes down and tells us not to
>>repair something, but to replace the unit. This goes along with the
>>fact that I would do things to fix my own vehicles that I wouldn't do
>>to fix yours. I don't mind going to Auto Zone 4 times to get a good
>>alternator for my Jeep, but I sure wouldn't put one on yours and have
>>to stand behind it.
>>
>>
>>>>>it happened on my brothers but he had an extended warranty. i feel
>
> bad
>
>>>for
>>>
>>>>>everyone whos paid $200 in labor costs to have an alternator swapped
>
> when
>
>>>i
>>>
>>>>>know one person that got theirs swapped and installed at autozone for
>>>
>>>FREE
>>>
>>>>>(labor).
>>
>>I feel like there's more to this than is being told. Most GM
>>alternators pay under an hour in the flat rate book.
>>I'd like to see AZ put an alternator on a Monte Carlo with the 3.4
>>DOHC motor for free...that one pays 4 hours as you have to practically
>>remove the motor to get to it.
>>
>>
>>>you arent always paying for what someone does, youre paying for what they
>>>know.......i realize this having worked in the service industry for much
>
> of
>
>>>my adult life (both in the welding and hvac field). what you should
>
> never
>
>>>pay for though, is inefficiency and ineptness.
>>
>>Everybody is human. We all make mistakes(that's why they x-ray your
>>welds). When I make a mistake and the vehicle comes back, I have to
>>do the repair for free.
>>Now I don't know about you, but I don't like working for free, so I
>>tend to take my time, make sure the customer and I are on the same
>>wave length in regards to what's wrong with his/her car(a big part of
>>the problems most people have with repair facilities)and try to get
>>the thing fixed right the first time.
>>Whether you know it or not, GM tracks my performance(yes, GM, not just
>>the dealership)and the service manager gets a report every month as to
>>how I'm doing. This is the same for every GM dealer in the country.
>>In fact, if I was to move to another state, the guy at the dealership
>>that I apply to out there can access that info to decide if he wants
>>to hire me. That doesn't happen at Joe's Garage.
>>--
>>Old Crow
>>'82 Shovelhead FLT 92" 'Pearl'
>>'95 Jeep YJ Rio Grande
>>ASE Certified Master Auto Tech + L1
>>TOMKAT, BS#133, SENS, MAMBM, DOF#51
>
>
>