Lemon LAW?
#21
Guest
Posts: n/a
Re: Lemon LAW?
Ok, I gotta ask....
What 'is' the problem?
Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
JOE wrote:
>
> Anyone here ever have to deal with this law when the dealer can't find the
> answer to a problem with my '02 Cherokee?I do have a file case number and
> they will look at the Jeep Monday and make a decision on what to do.If they
> decide to replace the vehicle will I have to pay anything?Please give your
> input.
What 'is' the problem?
Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
JOE wrote:
>
> Anyone here ever have to deal with this law when the dealer can't find the
> answer to a problem with my '02 Cherokee?I do have a file case number and
> they will look at the Jeep Monday and make a decision on what to do.If they
> decide to replace the vehicle will I have to pay anything?Please give your
> input.
#22
Guest
Posts: n/a
Re: Lemon LAW?
Ok, I gotta ask....
What 'is' the problem?
Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
JOE wrote:
>
> Anyone here ever have to deal with this law when the dealer can't find the
> answer to a problem with my '02 Cherokee?I do have a file case number and
> they will look at the Jeep Monday and make a decision on what to do.If they
> decide to replace the vehicle will I have to pay anything?Please give your
> input.
What 'is' the problem?
Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
JOE wrote:
>
> Anyone here ever have to deal with this law when the dealer can't find the
> answer to a problem with my '02 Cherokee?I do have a file case number and
> they will look at the Jeep Monday and make a decision on what to do.If they
> decide to replace the vehicle will I have to pay anything?Please give your
> input.
#23
Guest
Posts: n/a
Re: Lemon LAW?
> Not necessarily. In Michigan, at least, the dealer/manufacturer is not
required to voluntarily buy back the vehicle, according to my experience
outlined in a previous post. <
Then your experience is unusual. I was Director of Customer Service
Operations for a luxury brand before I retired in '00. We took back many a
car in Michigan without ever involving attys, and our customers got
everything they were entitled to and more, I didn't want to lose them to the
competition. We retained nearly 90% of all customers whose situations
qualified under the various state LLs.
Lemon laws are very simple: If you can prove your vehicle has had 3 or more
unsuccessful repair attempts for the same issue, or if it's been out of
service for a cumulative 30 or more days then you qualify, period.
Resolution is basically up to you, but the mfr does get to deduct for use,
each States rules are a bit different.
A LL atty does nothing to add value to this for a customer, and generally
just causes the issue to be prolonged, as the mfr will simply turn it over
to their OGC for disposition by their lawyers. I generally resolved these
issues within 60 days or less, but consumer litigation cases went on for
months longer and the customer never got anything more, and often less than
they would have if they'd just let the mfr work it out with them.
By the way, right or wrong dealers are not liable in any way for LL cases,
and are not held accountable for incompetence by the States. Therefore they
have no "dog in the fight" and generally will be candid with you about who
at the mfr to contact. Also, check your owners literature that came with
your Cherokee. It should have a booklet that outlines the Lemon Law in every
state (my '01 Grand Cherokee did) plus the procedure you need to follow to
file a claim. Some mfrs arbitrate these thing through the BBB, but I dumped
them as it was no better than just resolving the matters ourselves. Some
states mandate you must use BBB, but we tried to get things settled amicably
with the customers and kept the BBB happy that way.
There's nothing more aggravating than a car that can't be fixed, but at a
scum-sucking lemon law attorney to the mix and you have a prescription for
true nightmares.
required to voluntarily buy back the vehicle, according to my experience
outlined in a previous post. <
Then your experience is unusual. I was Director of Customer Service
Operations for a luxury brand before I retired in '00. We took back many a
car in Michigan without ever involving attys, and our customers got
everything they were entitled to and more, I didn't want to lose them to the
competition. We retained nearly 90% of all customers whose situations
qualified under the various state LLs.
Lemon laws are very simple: If you can prove your vehicle has had 3 or more
unsuccessful repair attempts for the same issue, or if it's been out of
service for a cumulative 30 or more days then you qualify, period.
Resolution is basically up to you, but the mfr does get to deduct for use,
each States rules are a bit different.
A LL atty does nothing to add value to this for a customer, and generally
just causes the issue to be prolonged, as the mfr will simply turn it over
to their OGC for disposition by their lawyers. I generally resolved these
issues within 60 days or less, but consumer litigation cases went on for
months longer and the customer never got anything more, and often less than
they would have if they'd just let the mfr work it out with them.
By the way, right or wrong dealers are not liable in any way for LL cases,
and are not held accountable for incompetence by the States. Therefore they
have no "dog in the fight" and generally will be candid with you about who
at the mfr to contact. Also, check your owners literature that came with
your Cherokee. It should have a booklet that outlines the Lemon Law in every
state (my '01 Grand Cherokee did) plus the procedure you need to follow to
file a claim. Some mfrs arbitrate these thing through the BBB, but I dumped
them as it was no better than just resolving the matters ourselves. Some
states mandate you must use BBB, but we tried to get things settled amicably
with the customers and kept the BBB happy that way.
There's nothing more aggravating than a car that can't be fixed, but at a
scum-sucking lemon law attorney to the mix and you have a prescription for
true nightmares.
#24
Guest
Posts: n/a
Re: Lemon LAW?
> Not necessarily. In Michigan, at least, the dealer/manufacturer is not
required to voluntarily buy back the vehicle, according to my experience
outlined in a previous post. <
Then your experience is unusual. I was Director of Customer Service
Operations for a luxury brand before I retired in '00. We took back many a
car in Michigan without ever involving attys, and our customers got
everything they were entitled to and more, I didn't want to lose them to the
competition. We retained nearly 90% of all customers whose situations
qualified under the various state LLs.
Lemon laws are very simple: If you can prove your vehicle has had 3 or more
unsuccessful repair attempts for the same issue, or if it's been out of
service for a cumulative 30 or more days then you qualify, period.
Resolution is basically up to you, but the mfr does get to deduct for use,
each States rules are a bit different.
A LL atty does nothing to add value to this for a customer, and generally
just causes the issue to be prolonged, as the mfr will simply turn it over
to their OGC for disposition by their lawyers. I generally resolved these
issues within 60 days or less, but consumer litigation cases went on for
months longer and the customer never got anything more, and often less than
they would have if they'd just let the mfr work it out with them.
By the way, right or wrong dealers are not liable in any way for LL cases,
and are not held accountable for incompetence by the States. Therefore they
have no "dog in the fight" and generally will be candid with you about who
at the mfr to contact. Also, check your owners literature that came with
your Cherokee. It should have a booklet that outlines the Lemon Law in every
state (my '01 Grand Cherokee did) plus the procedure you need to follow to
file a claim. Some mfrs arbitrate these thing through the BBB, but I dumped
them as it was no better than just resolving the matters ourselves. Some
states mandate you must use BBB, but we tried to get things settled amicably
with the customers and kept the BBB happy that way.
There's nothing more aggravating than a car that can't be fixed, but at a
scum-sucking lemon law attorney to the mix and you have a prescription for
true nightmares.
required to voluntarily buy back the vehicle, according to my experience
outlined in a previous post. <
Then your experience is unusual. I was Director of Customer Service
Operations for a luxury brand before I retired in '00. We took back many a
car in Michigan without ever involving attys, and our customers got
everything they were entitled to and more, I didn't want to lose them to the
competition. We retained nearly 90% of all customers whose situations
qualified under the various state LLs.
Lemon laws are very simple: If you can prove your vehicle has had 3 or more
unsuccessful repair attempts for the same issue, or if it's been out of
service for a cumulative 30 or more days then you qualify, period.
Resolution is basically up to you, but the mfr does get to deduct for use,
each States rules are a bit different.
A LL atty does nothing to add value to this for a customer, and generally
just causes the issue to be prolonged, as the mfr will simply turn it over
to their OGC for disposition by their lawyers. I generally resolved these
issues within 60 days or less, but consumer litigation cases went on for
months longer and the customer never got anything more, and often less than
they would have if they'd just let the mfr work it out with them.
By the way, right or wrong dealers are not liable in any way for LL cases,
and are not held accountable for incompetence by the States. Therefore they
have no "dog in the fight" and generally will be candid with you about who
at the mfr to contact. Also, check your owners literature that came with
your Cherokee. It should have a booklet that outlines the Lemon Law in every
state (my '01 Grand Cherokee did) plus the procedure you need to follow to
file a claim. Some mfrs arbitrate these thing through the BBB, but I dumped
them as it was no better than just resolving the matters ourselves. Some
states mandate you must use BBB, but we tried to get things settled amicably
with the customers and kept the BBB happy that way.
There's nothing more aggravating than a car that can't be fixed, but at a
scum-sucking lemon law attorney to the mix and you have a prescription for
true nightmares.
#25
Guest
Posts: n/a
Re: Lemon LAW?
> Not necessarily. In Michigan, at least, the dealer/manufacturer is not
required to voluntarily buy back the vehicle, according to my experience
outlined in a previous post. <
Then your experience is unusual. I was Director of Customer Service
Operations for a luxury brand before I retired in '00. We took back many a
car in Michigan without ever involving attys, and our customers got
everything they were entitled to and more, I didn't want to lose them to the
competition. We retained nearly 90% of all customers whose situations
qualified under the various state LLs.
Lemon laws are very simple: If you can prove your vehicle has had 3 or more
unsuccessful repair attempts for the same issue, or if it's been out of
service for a cumulative 30 or more days then you qualify, period.
Resolution is basically up to you, but the mfr does get to deduct for use,
each States rules are a bit different.
A LL atty does nothing to add value to this for a customer, and generally
just causes the issue to be prolonged, as the mfr will simply turn it over
to their OGC for disposition by their lawyers. I generally resolved these
issues within 60 days or less, but consumer litigation cases went on for
months longer and the customer never got anything more, and often less than
they would have if they'd just let the mfr work it out with them.
By the way, right or wrong dealers are not liable in any way for LL cases,
and are not held accountable for incompetence by the States. Therefore they
have no "dog in the fight" and generally will be candid with you about who
at the mfr to contact. Also, check your owners literature that came with
your Cherokee. It should have a booklet that outlines the Lemon Law in every
state (my '01 Grand Cherokee did) plus the procedure you need to follow to
file a claim. Some mfrs arbitrate these thing through the BBB, but I dumped
them as it was no better than just resolving the matters ourselves. Some
states mandate you must use BBB, but we tried to get things settled amicably
with the customers and kept the BBB happy that way.
There's nothing more aggravating than a car that can't be fixed, but at a
scum-sucking lemon law attorney to the mix and you have a prescription for
true nightmares.
required to voluntarily buy back the vehicle, according to my experience
outlined in a previous post. <
Then your experience is unusual. I was Director of Customer Service
Operations for a luxury brand before I retired in '00. We took back many a
car in Michigan without ever involving attys, and our customers got
everything they were entitled to and more, I didn't want to lose them to the
competition. We retained nearly 90% of all customers whose situations
qualified under the various state LLs.
Lemon laws are very simple: If you can prove your vehicle has had 3 or more
unsuccessful repair attempts for the same issue, or if it's been out of
service for a cumulative 30 or more days then you qualify, period.
Resolution is basically up to you, but the mfr does get to deduct for use,
each States rules are a bit different.
A LL atty does nothing to add value to this for a customer, and generally
just causes the issue to be prolonged, as the mfr will simply turn it over
to their OGC for disposition by their lawyers. I generally resolved these
issues within 60 days or less, but consumer litigation cases went on for
months longer and the customer never got anything more, and often less than
they would have if they'd just let the mfr work it out with them.
By the way, right or wrong dealers are not liable in any way for LL cases,
and are not held accountable for incompetence by the States. Therefore they
have no "dog in the fight" and generally will be candid with you about who
at the mfr to contact. Also, check your owners literature that came with
your Cherokee. It should have a booklet that outlines the Lemon Law in every
state (my '01 Grand Cherokee did) plus the procedure you need to follow to
file a claim. Some mfrs arbitrate these thing through the BBB, but I dumped
them as it was no better than just resolving the matters ourselves. Some
states mandate you must use BBB, but we tried to get things settled amicably
with the customers and kept the BBB happy that way.
There's nothing more aggravating than a car that can't be fixed, but at a
scum-sucking lemon law attorney to the mix and you have a prescription for
true nightmares.
#26
Guest
Posts: n/a
Re: Lemon LAW?
In article <bpjj0p0j2n@enews1.newsguy.com>, "Jerry McGeorge"
<gmcgeorge.REMOVE@frontier.net> writes:
>> Not necessarily. In Michigan, at least, the dealer/manufacturer is not
>required to voluntarily buy back the vehicle, according to my experience
>outlined in a previous post. <
>
>Then your experience is unusual. I was Director of Customer Service
>Operations for a luxury brand before I retired in '00. We took back many a
>car in Michigan without ever involving attys, and our customers got
>everything they were entitled to and more, I didn't want to lose them to the
>competition. We retained nearly 90% of all customers whose situations
>qualified under the various state LLs.
The difference here is you worked for a *luxury* brand. What I should have said
was that the manuf. is not required to voluntarily buy back the vehicle, but as
you know in the interest of good business they should for qualified lemon
claims.
>
>Lemon laws are very simple: If you can prove your vehicle has had 3 or more
>unsuccessful repair attempts for the same issue, or if it's been out of
>service for a cumulative 30 or more days then you qualify, period.
>Resolution is basically up to you, but the mfr does get to deduct for use,
>each States rules are a bit different.
>
Michigan's rules are 4 or more unsuccessful repair attempts. We qualified, we
went throught Honda customer relations, but they just decided to stonewall,
partly because they relied on the information provided by the incompetent
service dept (i.e., "We can't see a leak.")
>A LL atty does nothing to add value to this for a customer, and generally
>just causes the issue to be prolonged, as the mfr will simply turn it over
>to their OGC for disposition by their lawyers. I generally resolved these
>issues within 60 days or less, but consumer litigation cases went on for
>months longer and the customer never got anything more, and often less than
>they would have if they'd just let the mfr work it out with them.
>
I wish you worked for Honda last spring!
>
>There's nothing more aggravating than a car that can't be fixed, but at a
>scum-sucking lemon law attorney to the mix and you have a prescription for
>true nightmares.
I would agree but we were left with no choice. Had Honda chosen to resolve the
issue in accordance with the LL, we would all be happy Fortunately we can still
drive the car, at least to work and back, I've just been watching the oil
level. It would be worse if the car was immobile. We don't dare take it on a
long trip (one of the reasons we got it) lest it break down far from home.
Thanks for the insight!
* * *
Matt Macchiarolo
www.townpeddler.com
www.wolverine4wd.org
http://wolverine4wd.org/rigs/macchiarolo_ml.html
<gmcgeorge.REMOVE@frontier.net> writes:
>> Not necessarily. In Michigan, at least, the dealer/manufacturer is not
>required to voluntarily buy back the vehicle, according to my experience
>outlined in a previous post. <
>
>Then your experience is unusual. I was Director of Customer Service
>Operations for a luxury brand before I retired in '00. We took back many a
>car in Michigan without ever involving attys, and our customers got
>everything they were entitled to and more, I didn't want to lose them to the
>competition. We retained nearly 90% of all customers whose situations
>qualified under the various state LLs.
The difference here is you worked for a *luxury* brand. What I should have said
was that the manuf. is not required to voluntarily buy back the vehicle, but as
you know in the interest of good business they should for qualified lemon
claims.
>
>Lemon laws are very simple: If you can prove your vehicle has had 3 or more
>unsuccessful repair attempts for the same issue, or if it's been out of
>service for a cumulative 30 or more days then you qualify, period.
>Resolution is basically up to you, but the mfr does get to deduct for use,
>each States rules are a bit different.
>
Michigan's rules are 4 or more unsuccessful repair attempts. We qualified, we
went throught Honda customer relations, but they just decided to stonewall,
partly because they relied on the information provided by the incompetent
service dept (i.e., "We can't see a leak.")
>A LL atty does nothing to add value to this for a customer, and generally
>just causes the issue to be prolonged, as the mfr will simply turn it over
>to their OGC for disposition by their lawyers. I generally resolved these
>issues within 60 days or less, but consumer litigation cases went on for
>months longer and the customer never got anything more, and often less than
>they would have if they'd just let the mfr work it out with them.
>
I wish you worked for Honda last spring!
>
>There's nothing more aggravating than a car that can't be fixed, but at a
>scum-sucking lemon law attorney to the mix and you have a prescription for
>true nightmares.
I would agree but we were left with no choice. Had Honda chosen to resolve the
issue in accordance with the LL, we would all be happy Fortunately we can still
drive the car, at least to work and back, I've just been watching the oil
level. It would be worse if the car was immobile. We don't dare take it on a
long trip (one of the reasons we got it) lest it break down far from home.
Thanks for the insight!
* * *
Matt Macchiarolo
www.townpeddler.com
www.wolverine4wd.org
http://wolverine4wd.org/rigs/macchiarolo_ml.html
#27
Guest
Posts: n/a
Re: Lemon LAW?
In article <bpjj0p0j2n@enews1.newsguy.com>, "Jerry McGeorge"
<gmcgeorge.REMOVE@frontier.net> writes:
>> Not necessarily. In Michigan, at least, the dealer/manufacturer is not
>required to voluntarily buy back the vehicle, according to my experience
>outlined in a previous post. <
>
>Then your experience is unusual. I was Director of Customer Service
>Operations for a luxury brand before I retired in '00. We took back many a
>car in Michigan without ever involving attys, and our customers got
>everything they were entitled to and more, I didn't want to lose them to the
>competition. We retained nearly 90% of all customers whose situations
>qualified under the various state LLs.
The difference here is you worked for a *luxury* brand. What I should have said
was that the manuf. is not required to voluntarily buy back the vehicle, but as
you know in the interest of good business they should for qualified lemon
claims.
>
>Lemon laws are very simple: If you can prove your vehicle has had 3 or more
>unsuccessful repair attempts for the same issue, or if it's been out of
>service for a cumulative 30 or more days then you qualify, period.
>Resolution is basically up to you, but the mfr does get to deduct for use,
>each States rules are a bit different.
>
Michigan's rules are 4 or more unsuccessful repair attempts. We qualified, we
went throught Honda customer relations, but they just decided to stonewall,
partly because they relied on the information provided by the incompetent
service dept (i.e., "We can't see a leak.")
>A LL atty does nothing to add value to this for a customer, and generally
>just causes the issue to be prolonged, as the mfr will simply turn it over
>to their OGC for disposition by their lawyers. I generally resolved these
>issues within 60 days or less, but consumer litigation cases went on for
>months longer and the customer never got anything more, and often less than
>they would have if they'd just let the mfr work it out with them.
>
I wish you worked for Honda last spring!
>
>There's nothing more aggravating than a car that can't be fixed, but at a
>scum-sucking lemon law attorney to the mix and you have a prescription for
>true nightmares.
I would agree but we were left with no choice. Had Honda chosen to resolve the
issue in accordance with the LL, we would all be happy Fortunately we can still
drive the car, at least to work and back, I've just been watching the oil
level. It would be worse if the car was immobile. We don't dare take it on a
long trip (one of the reasons we got it) lest it break down far from home.
Thanks for the insight!
* * *
Matt Macchiarolo
www.townpeddler.com
www.wolverine4wd.org
http://wolverine4wd.org/rigs/macchiarolo_ml.html
<gmcgeorge.REMOVE@frontier.net> writes:
>> Not necessarily. In Michigan, at least, the dealer/manufacturer is not
>required to voluntarily buy back the vehicle, according to my experience
>outlined in a previous post. <
>
>Then your experience is unusual. I was Director of Customer Service
>Operations for a luxury brand before I retired in '00. We took back many a
>car in Michigan without ever involving attys, and our customers got
>everything they were entitled to and more, I didn't want to lose them to the
>competition. We retained nearly 90% of all customers whose situations
>qualified under the various state LLs.
The difference here is you worked for a *luxury* brand. What I should have said
was that the manuf. is not required to voluntarily buy back the vehicle, but as
you know in the interest of good business they should for qualified lemon
claims.
>
>Lemon laws are very simple: If you can prove your vehicle has had 3 or more
>unsuccessful repair attempts for the same issue, or if it's been out of
>service for a cumulative 30 or more days then you qualify, period.
>Resolution is basically up to you, but the mfr does get to deduct for use,
>each States rules are a bit different.
>
Michigan's rules are 4 or more unsuccessful repair attempts. We qualified, we
went throught Honda customer relations, but they just decided to stonewall,
partly because they relied on the information provided by the incompetent
service dept (i.e., "We can't see a leak.")
>A LL atty does nothing to add value to this for a customer, and generally
>just causes the issue to be prolonged, as the mfr will simply turn it over
>to their OGC for disposition by their lawyers. I generally resolved these
>issues within 60 days or less, but consumer litigation cases went on for
>months longer and the customer never got anything more, and often less than
>they would have if they'd just let the mfr work it out with them.
>
I wish you worked for Honda last spring!
>
>There's nothing more aggravating than a car that can't be fixed, but at a
>scum-sucking lemon law attorney to the mix and you have a prescription for
>true nightmares.
I would agree but we were left with no choice. Had Honda chosen to resolve the
issue in accordance with the LL, we would all be happy Fortunately we can still
drive the car, at least to work and back, I've just been watching the oil
level. It would be worse if the car was immobile. We don't dare take it on a
long trip (one of the reasons we got it) lest it break down far from home.
Thanks for the insight!
* * *
Matt Macchiarolo
www.townpeddler.com
www.wolverine4wd.org
http://wolverine4wd.org/rigs/macchiarolo_ml.html
#28
Guest
Posts: n/a
Re: Lemon LAW?
In article <bpjj0p0j2n@enews1.newsguy.com>, "Jerry McGeorge"
<gmcgeorge.REMOVE@frontier.net> writes:
>> Not necessarily. In Michigan, at least, the dealer/manufacturer is not
>required to voluntarily buy back the vehicle, according to my experience
>outlined in a previous post. <
>
>Then your experience is unusual. I was Director of Customer Service
>Operations for a luxury brand before I retired in '00. We took back many a
>car in Michigan without ever involving attys, and our customers got
>everything they were entitled to and more, I didn't want to lose them to the
>competition. We retained nearly 90% of all customers whose situations
>qualified under the various state LLs.
The difference here is you worked for a *luxury* brand. What I should have said
was that the manuf. is not required to voluntarily buy back the vehicle, but as
you know in the interest of good business they should for qualified lemon
claims.
>
>Lemon laws are very simple: If you can prove your vehicle has had 3 or more
>unsuccessful repair attempts for the same issue, or if it's been out of
>service for a cumulative 30 or more days then you qualify, period.
>Resolution is basically up to you, but the mfr does get to deduct for use,
>each States rules are a bit different.
>
Michigan's rules are 4 or more unsuccessful repair attempts. We qualified, we
went throught Honda customer relations, but they just decided to stonewall,
partly because they relied on the information provided by the incompetent
service dept (i.e., "We can't see a leak.")
>A LL atty does nothing to add value to this for a customer, and generally
>just causes the issue to be prolonged, as the mfr will simply turn it over
>to their OGC for disposition by their lawyers. I generally resolved these
>issues within 60 days or less, but consumer litigation cases went on for
>months longer and the customer never got anything more, and often less than
>they would have if they'd just let the mfr work it out with them.
>
I wish you worked for Honda last spring!
>
>There's nothing more aggravating than a car that can't be fixed, but at a
>scum-sucking lemon law attorney to the mix and you have a prescription for
>true nightmares.
I would agree but we were left with no choice. Had Honda chosen to resolve the
issue in accordance with the LL, we would all be happy Fortunately we can still
drive the car, at least to work and back, I've just been watching the oil
level. It would be worse if the car was immobile. We don't dare take it on a
long trip (one of the reasons we got it) lest it break down far from home.
Thanks for the insight!
* * *
Matt Macchiarolo
www.townpeddler.com
www.wolverine4wd.org
http://wolverine4wd.org/rigs/macchiarolo_ml.html
<gmcgeorge.REMOVE@frontier.net> writes:
>> Not necessarily. In Michigan, at least, the dealer/manufacturer is not
>required to voluntarily buy back the vehicle, according to my experience
>outlined in a previous post. <
>
>Then your experience is unusual. I was Director of Customer Service
>Operations for a luxury brand before I retired in '00. We took back many a
>car in Michigan without ever involving attys, and our customers got
>everything they were entitled to and more, I didn't want to lose them to the
>competition. We retained nearly 90% of all customers whose situations
>qualified under the various state LLs.
The difference here is you worked for a *luxury* brand. What I should have said
was that the manuf. is not required to voluntarily buy back the vehicle, but as
you know in the interest of good business they should for qualified lemon
claims.
>
>Lemon laws are very simple: If you can prove your vehicle has had 3 or more
>unsuccessful repair attempts for the same issue, or if it's been out of
>service for a cumulative 30 or more days then you qualify, period.
>Resolution is basically up to you, but the mfr does get to deduct for use,
>each States rules are a bit different.
>
Michigan's rules are 4 or more unsuccessful repair attempts. We qualified, we
went throught Honda customer relations, but they just decided to stonewall,
partly because they relied on the information provided by the incompetent
service dept (i.e., "We can't see a leak.")
>A LL atty does nothing to add value to this for a customer, and generally
>just causes the issue to be prolonged, as the mfr will simply turn it over
>to their OGC for disposition by their lawyers. I generally resolved these
>issues within 60 days or less, but consumer litigation cases went on for
>months longer and the customer never got anything more, and often less than
>they would have if they'd just let the mfr work it out with them.
>
I wish you worked for Honda last spring!
>
>There's nothing more aggravating than a car that can't be fixed, but at a
>scum-sucking lemon law attorney to the mix and you have a prescription for
>true nightmares.
I would agree but we were left with no choice. Had Honda chosen to resolve the
issue in accordance with the LL, we would all be happy Fortunately we can still
drive the car, at least to work and back, I've just been watching the oil
level. It would be worse if the car was immobile. We don't dare take it on a
long trip (one of the reasons we got it) lest it break down far from home.
Thanks for the insight!
* * *
Matt Macchiarolo
www.townpeddler.com
www.wolverine4wd.org
http://wolverine4wd.org/rigs/macchiarolo_ml.html
#29
Guest
Posts: n/a
Re: Lemon LAW?
"JOE" <joe837@hello.net> wrote in message
> Anyone here ever have to deal with this law when the dealer can't find the
> answer to a problem with my '02 Cherokee?I do have a file case number and
> they will look at the Jeep Monday and make a decision on what to do.If they
> decide to replace the vehicle will I have to pay anything?Please give your
> input.
"Lemon laws" are state laws, so the rules will vary from state to
state. You will probably need an attorney, and you will probably find
several that specifically mention "lemon law" in their yellow page
ads.
> Anyone here ever have to deal with this law when the dealer can't find the
> answer to a problem with my '02 Cherokee?I do have a file case number and
> they will look at the Jeep Monday and make a decision on what to do.If they
> decide to replace the vehicle will I have to pay anything?Please give your
> input.
"Lemon laws" are state laws, so the rules will vary from state to
state. You will probably need an attorney, and you will probably find
several that specifically mention "lemon law" in their yellow page
ads.
#30
Guest
Posts: n/a
Re: Lemon LAW?
"JOE" <joe837@hello.net> wrote in message
> Anyone here ever have to deal with this law when the dealer can't find the
> answer to a problem with my '02 Cherokee?I do have a file case number and
> they will look at the Jeep Monday and make a decision on what to do.If they
> decide to replace the vehicle will I have to pay anything?Please give your
> input.
"Lemon laws" are state laws, so the rules will vary from state to
state. You will probably need an attorney, and you will probably find
several that specifically mention "lemon law" in their yellow page
ads.
> Anyone here ever have to deal with this law when the dealer can't find the
> answer to a problem with my '02 Cherokee?I do have a file case number and
> they will look at the Jeep Monday and make a decision on what to do.If they
> decide to replace the vehicle will I have to pay anything?Please give your
> input.
"Lemon laws" are state laws, so the rules will vary from state to
state. You will probably need an attorney, and you will probably find
several that specifically mention "lemon law" in their yellow page
ads.