Why I will never go back to the dealership again
Guest
Posts: n/a
Re: Why I will never go back to the dealership again
"Snowboardripper" <snowboardripper@hotmail.com> wrote in message
news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> So this is my story of the dealership from hell. I had an oil leak on
> the power steering pump, the jeep was vibrating bad at 100KM and the
> check engine light was on. Most of the stuff was covered and they
> replaced some sensors. So my jeep is ready, I pick it up after work
> and there is no power steering, It is really stiff and the vibration
> is still there. I take it back the next day where the guy admits that
> they did not look at the vibration problem ( Maybe you should have
> told me). As for the steering they will adjust it. I asked why they
> did not adjust it when they installed it ( no reply ). I get the phone
> call around 4pm from the dealership telling me that they were test
> driving it and had an accident with it. No damage to the jeep they
> said since it has warn bumpers and they hit from the front. They say
> the vibration is caused by the front drive shaft and it will be
> covered. Next day I go to pick it up and the steering is completely
> screwed. The steering wheel is around 45 degrees off and the jeep is
> pulling hard to one side. I take it back the next day, I am about to
> explode at this stage and ask the guy to get in my jeep and drive it
> and tell me if it is normal ( no reply ). They do a wheel alignment
> to fix the problem. I go pick it up. I am driving it home and here
> this clunking sound. I take a look underneath and the skid plate (
> mopar that covers the oil pan and front end ) bracket is hitting the
> front drive shaft. I pull on the bracket and it moves! They had
> taken it off to replace the drive shaft but did not bother to tighten
> the bolts that hold the skid plate on and the 2 bolts at the end of
> the plate were not there.
>
> Gee I wonder if anyone is scratching their heads wonder why no one
> goes back to get their jeep serviced at the stealership and why people
> are buying imports.
....and the imports service is just as bad! More than anything else, the
problem is the flat rate system techs must work under more than anythiung
else. They are paid a fixed time rate for any repair, and often there isn;t
a published time for what they do. They are not piad for quality, they're
paid for speed, and this is what you get. Blame the manufacturers for this
mess, they won;t fix it and all of them are guilty. Thios is why the good
master techs eventually either move to the independent shops, or quit the
business altogether. Sad, really crummy state of affairs
news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> So this is my story of the dealership from hell. I had an oil leak on
> the power steering pump, the jeep was vibrating bad at 100KM and the
> check engine light was on. Most of the stuff was covered and they
> replaced some sensors. So my jeep is ready, I pick it up after work
> and there is no power steering, It is really stiff and the vibration
> is still there. I take it back the next day where the guy admits that
> they did not look at the vibration problem ( Maybe you should have
> told me). As for the steering they will adjust it. I asked why they
> did not adjust it when they installed it ( no reply ). I get the phone
> call around 4pm from the dealership telling me that they were test
> driving it and had an accident with it. No damage to the jeep they
> said since it has warn bumpers and they hit from the front. They say
> the vibration is caused by the front drive shaft and it will be
> covered. Next day I go to pick it up and the steering is completely
> screwed. The steering wheel is around 45 degrees off and the jeep is
> pulling hard to one side. I take it back the next day, I am about to
> explode at this stage and ask the guy to get in my jeep and drive it
> and tell me if it is normal ( no reply ). They do a wheel alignment
> to fix the problem. I go pick it up. I am driving it home and here
> this clunking sound. I take a look underneath and the skid plate (
> mopar that covers the oil pan and front end ) bracket is hitting the
> front drive shaft. I pull on the bracket and it moves! They had
> taken it off to replace the drive shaft but did not bother to tighten
> the bolts that hold the skid plate on and the 2 bolts at the end of
> the plate were not there.
>
> Gee I wonder if anyone is scratching their heads wonder why no one
> goes back to get their jeep serviced at the stealership and why people
> are buying imports.
....and the imports service is just as bad! More than anything else, the
problem is the flat rate system techs must work under more than anythiung
else. They are paid a fixed time rate for any repair, and often there isn;t
a published time for what they do. They are not piad for quality, they're
paid for speed, and this is what you get. Blame the manufacturers for this
mess, they won;t fix it and all of them are guilty. Thios is why the good
master techs eventually either move to the independent shops, or quit the
business altogether. Sad, really crummy state of affairs
Guest
Posts: n/a
Re: Why I will never go back to the dealership again
"Snowboardripper" <snowboardripper@hotmail.com> wrote in message
news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> So this is my story of the dealership from hell. I had an oil leak on
> the power steering pump, the jeep was vibrating bad at 100KM and the
> check engine light was on. Most of the stuff was covered and they
> replaced some sensors. So my jeep is ready, I pick it up after work
> and there is no power steering, It is really stiff and the vibration
> is still there. I take it back the next day where the guy admits that
> they did not look at the vibration problem ( Maybe you should have
> told me). As for the steering they will adjust it. I asked why they
> did not adjust it when they installed it ( no reply ). I get the phone
> call around 4pm from the dealership telling me that they were test
> driving it and had an accident with it. No damage to the jeep they
> said since it has warn bumpers and they hit from the front. They say
> the vibration is caused by the front drive shaft and it will be
> covered. Next day I go to pick it up and the steering is completely
> screwed. The steering wheel is around 45 degrees off and the jeep is
> pulling hard to one side. I take it back the next day, I am about to
> explode at this stage and ask the guy to get in my jeep and drive it
> and tell me if it is normal ( no reply ). They do a wheel alignment
> to fix the problem. I go pick it up. I am driving it home and here
> this clunking sound. I take a look underneath and the skid plate (
> mopar that covers the oil pan and front end ) bracket is hitting the
> front drive shaft. I pull on the bracket and it moves! They had
> taken it off to replace the drive shaft but did not bother to tighten
> the bolts that hold the skid plate on and the 2 bolts at the end of
> the plate were not there.
>
> Gee I wonder if anyone is scratching their heads wonder why no one
> goes back to get their jeep serviced at the stealership and why people
> are buying imports.
....and the imports service is just as bad! More than anything else, the
problem is the flat rate system techs must work under more than anythiung
else. They are paid a fixed time rate for any repair, and often there isn;t
a published time for what they do. They are not piad for quality, they're
paid for speed, and this is what you get. Blame the manufacturers for this
mess, they won;t fix it and all of them are guilty. Thios is why the good
master techs eventually either move to the independent shops, or quit the
business altogether. Sad, really crummy state of affairs
news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> So this is my story of the dealership from hell. I had an oil leak on
> the power steering pump, the jeep was vibrating bad at 100KM and the
> check engine light was on. Most of the stuff was covered and they
> replaced some sensors. So my jeep is ready, I pick it up after work
> and there is no power steering, It is really stiff and the vibration
> is still there. I take it back the next day where the guy admits that
> they did not look at the vibration problem ( Maybe you should have
> told me). As for the steering they will adjust it. I asked why they
> did not adjust it when they installed it ( no reply ). I get the phone
> call around 4pm from the dealership telling me that they were test
> driving it and had an accident with it. No damage to the jeep they
> said since it has warn bumpers and they hit from the front. They say
> the vibration is caused by the front drive shaft and it will be
> covered. Next day I go to pick it up and the steering is completely
> screwed. The steering wheel is around 45 degrees off and the jeep is
> pulling hard to one side. I take it back the next day, I am about to
> explode at this stage and ask the guy to get in my jeep and drive it
> and tell me if it is normal ( no reply ). They do a wheel alignment
> to fix the problem. I go pick it up. I am driving it home and here
> this clunking sound. I take a look underneath and the skid plate (
> mopar that covers the oil pan and front end ) bracket is hitting the
> front drive shaft. I pull on the bracket and it moves! They had
> taken it off to replace the drive shaft but did not bother to tighten
> the bolts that hold the skid plate on and the 2 bolts at the end of
> the plate were not there.
>
> Gee I wonder if anyone is scratching their heads wonder why no one
> goes back to get their jeep serviced at the stealership and why people
> are buying imports.
....and the imports service is just as bad! More than anything else, the
problem is the flat rate system techs must work under more than anythiung
else. They are paid a fixed time rate for any repair, and often there isn;t
a published time for what they do. They are not piad for quality, they're
paid for speed, and this is what you get. Blame the manufacturers for this
mess, they won;t fix it and all of them are guilty. Thios is why the good
master techs eventually either move to the independent shops, or quit the
business altogether. Sad, really crummy state of affairs
Guest
Posts: n/a
Re: Why I will never go back to the dealership again
"Snowboardripper" <snowboardripper@hotmail.com> wrote in message
news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> So this is my story of the dealership from hell. I had an oil leak on
> the power steering pump, the jeep was vibrating bad at 100KM and the
> check engine light was on. Most of the stuff was covered and they
> replaced some sensors. So my jeep is ready, I pick it up after work
> and there is no power steering, It is really stiff and the vibration
> is still there. I take it back the next day where the guy admits that
> they did not look at the vibration problem ( Maybe you should have
> told me). As for the steering they will adjust it. I asked why they
> did not adjust it when they installed it ( no reply ). I get the phone
> call around 4pm from the dealership telling me that they were test
> driving it and had an accident with it. No damage to the jeep they
> said since it has warn bumpers and they hit from the front. They say
> the vibration is caused by the front drive shaft and it will be
> covered. Next day I go to pick it up and the steering is completely
> screwed. The steering wheel is around 45 degrees off and the jeep is
> pulling hard to one side. I take it back the next day, I am about to
> explode at this stage and ask the guy to get in my jeep and drive it
> and tell me if it is normal ( no reply ). They do a wheel alignment
> to fix the problem. I go pick it up. I am driving it home and here
> this clunking sound. I take a look underneath and the skid plate (
> mopar that covers the oil pan and front end ) bracket is hitting the
> front drive shaft. I pull on the bracket and it moves! They had
> taken it off to replace the drive shaft but did not bother to tighten
> the bolts that hold the skid plate on and the 2 bolts at the end of
> the plate were not there.
>
> Gee I wonder if anyone is scratching their heads wonder why no one
> goes back to get their jeep serviced at the stealership and why people
> are buying imports.
....and the imports service is just as bad! More than anything else, the
problem is the flat rate system techs must work under more than anythiung
else. They are paid a fixed time rate for any repair, and often there isn;t
a published time for what they do. They are not piad for quality, they're
paid for speed, and this is what you get. Blame the manufacturers for this
mess, they won;t fix it and all of them are guilty. Thios is why the good
master techs eventually either move to the independent shops, or quit the
business altogether. Sad, really crummy state of affairs
news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> So this is my story of the dealership from hell. I had an oil leak on
> the power steering pump, the jeep was vibrating bad at 100KM and the
> check engine light was on. Most of the stuff was covered and they
> replaced some sensors. So my jeep is ready, I pick it up after work
> and there is no power steering, It is really stiff and the vibration
> is still there. I take it back the next day where the guy admits that
> they did not look at the vibration problem ( Maybe you should have
> told me). As for the steering they will adjust it. I asked why they
> did not adjust it when they installed it ( no reply ). I get the phone
> call around 4pm from the dealership telling me that they were test
> driving it and had an accident with it. No damage to the jeep they
> said since it has warn bumpers and they hit from the front. They say
> the vibration is caused by the front drive shaft and it will be
> covered. Next day I go to pick it up and the steering is completely
> screwed. The steering wheel is around 45 degrees off and the jeep is
> pulling hard to one side. I take it back the next day, I am about to
> explode at this stage and ask the guy to get in my jeep and drive it
> and tell me if it is normal ( no reply ). They do a wheel alignment
> to fix the problem. I go pick it up. I am driving it home and here
> this clunking sound. I take a look underneath and the skid plate (
> mopar that covers the oil pan and front end ) bracket is hitting the
> front drive shaft. I pull on the bracket and it moves! They had
> taken it off to replace the drive shaft but did not bother to tighten
> the bolts that hold the skid plate on and the 2 bolts at the end of
> the plate were not there.
>
> Gee I wonder if anyone is scratching their heads wonder why no one
> goes back to get their jeep serviced at the stealership and why people
> are buying imports.
....and the imports service is just as bad! More than anything else, the
problem is the flat rate system techs must work under more than anythiung
else. They are paid a fixed time rate for any repair, and often there isn;t
a published time for what they do. They are not piad for quality, they're
paid for speed, and this is what you get. Blame the manufacturers for this
mess, they won;t fix it and all of them are guilty. Thios is why the good
master techs eventually either move to the independent shops, or quit the
business altogether. Sad, really crummy state of affairs
Guest
Posts: n/a
Re: Why I will never go back to the dealership again
I've always said, 'befriend a mechanic!'....
as well as a cop, lawyer, tradesperson, nurse(wink wink), Tim Hortons
employee and of course a butcher!!
I prefer the ma & pa type places....your own attitude goes a bit further and
since these guys make their living from the work they do (not supplimented
by merchandise sales) that you'll get a better job done so they can get you
back.
Scary stuff!!
The only bad thing that's happened to me from teh dealership is that they
didn't put my oil cap back on after service.....I was getting ready to go on
a week long camping trip and was going through my TJ when I noticed an
'open' hole in my manifold. I freaked!
Took it down the next day and had them flush it and make a note in the shop
log (or whatever you call it) that they hadn't put the oil cap back on.
I'm just hoping nothing got in there!! But it's been a year...think I
would've noticed by now!
"Jerry McG" <gmcgeorge.remove@frontier.net> wrote in message
news:c6jfkd09hi@enews3.newsguy.com...
> "Snowboardripper" <snowboardripper@hotmail.com> wrote in message
> news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> > So this is my story of the dealership from hell. I had an oil leak on
> > the power steering pump, the jeep was vibrating bad at 100KM and the
> > check engine light was on. Most of the stuff was covered and they
> > replaced some sensors. So my jeep is ready, I pick it up after work
> > and there is no power steering, It is really stiff and the vibration
> > is still there. I take it back the next day where the guy admits that
> > they did not look at the vibration problem ( Maybe you should have
> > told me). As for the steering they will adjust it. I asked why they
> > did not adjust it when they installed it ( no reply ). I get the phone
> > call around 4pm from the dealership telling me that they were test
> > driving it and had an accident with it. No damage to the jeep they
> > said since it has warn bumpers and they hit from the front. They say
> > the vibration is caused by the front drive shaft and it will be
> > covered. Next day I go to pick it up and the steering is completely
> > screwed. The steering wheel is around 45 degrees off and the jeep is
> > pulling hard to one side. I take it back the next day, I am about to
> > explode at this stage and ask the guy to get in my jeep and drive it
> > and tell me if it is normal ( no reply ). They do a wheel alignment
> > to fix the problem. I go pick it up. I am driving it home and here
> > this clunking sound. I take a look underneath and the skid plate (
> > mopar that covers the oil pan and front end ) bracket is hitting the
> > front drive shaft. I pull on the bracket and it moves! They had
> > taken it off to replace the drive shaft but did not bother to tighten
> > the bolts that hold the skid plate on and the 2 bolts at the end of
> > the plate were not there.
> >
> > Gee I wonder if anyone is scratching their heads wonder why no one
> > goes back to get their jeep serviced at the stealership and why people
> > are buying imports.
>
> ...and the imports service is just as bad! More than anything else, the
> problem is the flat rate system techs must work under more than anythiung
> else. They are paid a fixed time rate for any repair, and often there
isn;t
> a published time for what they do. They are not piad for quality, they're
> paid for speed, and this is what you get. Blame the manufacturers for this
> mess, they won;t fix it and all of them are guilty. Thios is why the good
> master techs eventually either move to the independent shops, or quit the
> business altogether. Sad, really crummy state of affairs
>
>
as well as a cop, lawyer, tradesperson, nurse(wink wink), Tim Hortons
employee and of course a butcher!!
I prefer the ma & pa type places....your own attitude goes a bit further and
since these guys make their living from the work they do (not supplimented
by merchandise sales) that you'll get a better job done so they can get you
back.
Scary stuff!!
The only bad thing that's happened to me from teh dealership is that they
didn't put my oil cap back on after service.....I was getting ready to go on
a week long camping trip and was going through my TJ when I noticed an
'open' hole in my manifold. I freaked!
Took it down the next day and had them flush it and make a note in the shop
log (or whatever you call it) that they hadn't put the oil cap back on.
I'm just hoping nothing got in there!! But it's been a year...think I
would've noticed by now!
"Jerry McG" <gmcgeorge.remove@frontier.net> wrote in message
news:c6jfkd09hi@enews3.newsguy.com...
> "Snowboardripper" <snowboardripper@hotmail.com> wrote in message
> news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> > So this is my story of the dealership from hell. I had an oil leak on
> > the power steering pump, the jeep was vibrating bad at 100KM and the
> > check engine light was on. Most of the stuff was covered and they
> > replaced some sensors. So my jeep is ready, I pick it up after work
> > and there is no power steering, It is really stiff and the vibration
> > is still there. I take it back the next day where the guy admits that
> > they did not look at the vibration problem ( Maybe you should have
> > told me). As for the steering they will adjust it. I asked why they
> > did not adjust it when they installed it ( no reply ). I get the phone
> > call around 4pm from the dealership telling me that they were test
> > driving it and had an accident with it. No damage to the jeep they
> > said since it has warn bumpers and they hit from the front. They say
> > the vibration is caused by the front drive shaft and it will be
> > covered. Next day I go to pick it up and the steering is completely
> > screwed. The steering wheel is around 45 degrees off and the jeep is
> > pulling hard to one side. I take it back the next day, I am about to
> > explode at this stage and ask the guy to get in my jeep and drive it
> > and tell me if it is normal ( no reply ). They do a wheel alignment
> > to fix the problem. I go pick it up. I am driving it home and here
> > this clunking sound. I take a look underneath and the skid plate (
> > mopar that covers the oil pan and front end ) bracket is hitting the
> > front drive shaft. I pull on the bracket and it moves! They had
> > taken it off to replace the drive shaft but did not bother to tighten
> > the bolts that hold the skid plate on and the 2 bolts at the end of
> > the plate were not there.
> >
> > Gee I wonder if anyone is scratching their heads wonder why no one
> > goes back to get their jeep serviced at the stealership and why people
> > are buying imports.
>
> ...and the imports service is just as bad! More than anything else, the
> problem is the flat rate system techs must work under more than anythiung
> else. They are paid a fixed time rate for any repair, and often there
isn;t
> a published time for what they do. They are not piad for quality, they're
> paid for speed, and this is what you get. Blame the manufacturers for this
> mess, they won;t fix it and all of them are guilty. Thios is why the good
> master techs eventually either move to the independent shops, or quit the
> business altogether. Sad, really crummy state of affairs
>
>
Guest
Posts: n/a
Re: Why I will never go back to the dealership again
I've always said, 'befriend a mechanic!'....
as well as a cop, lawyer, tradesperson, nurse(wink wink), Tim Hortons
employee and of course a butcher!!
I prefer the ma & pa type places....your own attitude goes a bit further and
since these guys make their living from the work they do (not supplimented
by merchandise sales) that you'll get a better job done so they can get you
back.
Scary stuff!!
The only bad thing that's happened to me from teh dealership is that they
didn't put my oil cap back on after service.....I was getting ready to go on
a week long camping trip and was going through my TJ when I noticed an
'open' hole in my manifold. I freaked!
Took it down the next day and had them flush it and make a note in the shop
log (or whatever you call it) that they hadn't put the oil cap back on.
I'm just hoping nothing got in there!! But it's been a year...think I
would've noticed by now!
"Jerry McG" <gmcgeorge.remove@frontier.net> wrote in message
news:c6jfkd09hi@enews3.newsguy.com...
> "Snowboardripper" <snowboardripper@hotmail.com> wrote in message
> news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> > So this is my story of the dealership from hell. I had an oil leak on
> > the power steering pump, the jeep was vibrating bad at 100KM and the
> > check engine light was on. Most of the stuff was covered and they
> > replaced some sensors. So my jeep is ready, I pick it up after work
> > and there is no power steering, It is really stiff and the vibration
> > is still there. I take it back the next day where the guy admits that
> > they did not look at the vibration problem ( Maybe you should have
> > told me). As for the steering they will adjust it. I asked why they
> > did not adjust it when they installed it ( no reply ). I get the phone
> > call around 4pm from the dealership telling me that they were test
> > driving it and had an accident with it. No damage to the jeep they
> > said since it has warn bumpers and they hit from the front. They say
> > the vibration is caused by the front drive shaft and it will be
> > covered. Next day I go to pick it up and the steering is completely
> > screwed. The steering wheel is around 45 degrees off and the jeep is
> > pulling hard to one side. I take it back the next day, I am about to
> > explode at this stage and ask the guy to get in my jeep and drive it
> > and tell me if it is normal ( no reply ). They do a wheel alignment
> > to fix the problem. I go pick it up. I am driving it home and here
> > this clunking sound. I take a look underneath and the skid plate (
> > mopar that covers the oil pan and front end ) bracket is hitting the
> > front drive shaft. I pull on the bracket and it moves! They had
> > taken it off to replace the drive shaft but did not bother to tighten
> > the bolts that hold the skid plate on and the 2 bolts at the end of
> > the plate were not there.
> >
> > Gee I wonder if anyone is scratching their heads wonder why no one
> > goes back to get their jeep serviced at the stealership and why people
> > are buying imports.
>
> ...and the imports service is just as bad! More than anything else, the
> problem is the flat rate system techs must work under more than anythiung
> else. They are paid a fixed time rate for any repair, and often there
isn;t
> a published time for what they do. They are not piad for quality, they're
> paid for speed, and this is what you get. Blame the manufacturers for this
> mess, they won;t fix it and all of them are guilty. Thios is why the good
> master techs eventually either move to the independent shops, or quit the
> business altogether. Sad, really crummy state of affairs
>
>
as well as a cop, lawyer, tradesperson, nurse(wink wink), Tim Hortons
employee and of course a butcher!!
I prefer the ma & pa type places....your own attitude goes a bit further and
since these guys make their living from the work they do (not supplimented
by merchandise sales) that you'll get a better job done so they can get you
back.
Scary stuff!!
The only bad thing that's happened to me from teh dealership is that they
didn't put my oil cap back on after service.....I was getting ready to go on
a week long camping trip and was going through my TJ when I noticed an
'open' hole in my manifold. I freaked!
Took it down the next day and had them flush it and make a note in the shop
log (or whatever you call it) that they hadn't put the oil cap back on.
I'm just hoping nothing got in there!! But it's been a year...think I
would've noticed by now!
"Jerry McG" <gmcgeorge.remove@frontier.net> wrote in message
news:c6jfkd09hi@enews3.newsguy.com...
> "Snowboardripper" <snowboardripper@hotmail.com> wrote in message
> news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> > So this is my story of the dealership from hell. I had an oil leak on
> > the power steering pump, the jeep was vibrating bad at 100KM and the
> > check engine light was on. Most of the stuff was covered and they
> > replaced some sensors. So my jeep is ready, I pick it up after work
> > and there is no power steering, It is really stiff and the vibration
> > is still there. I take it back the next day where the guy admits that
> > they did not look at the vibration problem ( Maybe you should have
> > told me). As for the steering they will adjust it. I asked why they
> > did not adjust it when they installed it ( no reply ). I get the phone
> > call around 4pm from the dealership telling me that they were test
> > driving it and had an accident with it. No damage to the jeep they
> > said since it has warn bumpers and they hit from the front. They say
> > the vibration is caused by the front drive shaft and it will be
> > covered. Next day I go to pick it up and the steering is completely
> > screwed. The steering wheel is around 45 degrees off and the jeep is
> > pulling hard to one side. I take it back the next day, I am about to
> > explode at this stage and ask the guy to get in my jeep and drive it
> > and tell me if it is normal ( no reply ). They do a wheel alignment
> > to fix the problem. I go pick it up. I am driving it home and here
> > this clunking sound. I take a look underneath and the skid plate (
> > mopar that covers the oil pan and front end ) bracket is hitting the
> > front drive shaft. I pull on the bracket and it moves! They had
> > taken it off to replace the drive shaft but did not bother to tighten
> > the bolts that hold the skid plate on and the 2 bolts at the end of
> > the plate were not there.
> >
> > Gee I wonder if anyone is scratching their heads wonder why no one
> > goes back to get their jeep serviced at the stealership and why people
> > are buying imports.
>
> ...and the imports service is just as bad! More than anything else, the
> problem is the flat rate system techs must work under more than anythiung
> else. They are paid a fixed time rate for any repair, and often there
isn;t
> a published time for what they do. They are not piad for quality, they're
> paid for speed, and this is what you get. Blame the manufacturers for this
> mess, they won;t fix it and all of them are guilty. Thios is why the good
> master techs eventually either move to the independent shops, or quit the
> business altogether. Sad, really crummy state of affairs
>
>
Guest
Posts: n/a
Re: Why I will never go back to the dealership again
I've always said, 'befriend a mechanic!'....
as well as a cop, lawyer, tradesperson, nurse(wink wink), Tim Hortons
employee and of course a butcher!!
I prefer the ma & pa type places....your own attitude goes a bit further and
since these guys make their living from the work they do (not supplimented
by merchandise sales) that you'll get a better job done so they can get you
back.
Scary stuff!!
The only bad thing that's happened to me from teh dealership is that they
didn't put my oil cap back on after service.....I was getting ready to go on
a week long camping trip and was going through my TJ when I noticed an
'open' hole in my manifold. I freaked!
Took it down the next day and had them flush it and make a note in the shop
log (or whatever you call it) that they hadn't put the oil cap back on.
I'm just hoping nothing got in there!! But it's been a year...think I
would've noticed by now!
"Jerry McG" <gmcgeorge.remove@frontier.net> wrote in message
news:c6jfkd09hi@enews3.newsguy.com...
> "Snowboardripper" <snowboardripper@hotmail.com> wrote in message
> news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> > So this is my story of the dealership from hell. I had an oil leak on
> > the power steering pump, the jeep was vibrating bad at 100KM and the
> > check engine light was on. Most of the stuff was covered and they
> > replaced some sensors. So my jeep is ready, I pick it up after work
> > and there is no power steering, It is really stiff and the vibration
> > is still there. I take it back the next day where the guy admits that
> > they did not look at the vibration problem ( Maybe you should have
> > told me). As for the steering they will adjust it. I asked why they
> > did not adjust it when they installed it ( no reply ). I get the phone
> > call around 4pm from the dealership telling me that they were test
> > driving it and had an accident with it. No damage to the jeep they
> > said since it has warn bumpers and they hit from the front. They say
> > the vibration is caused by the front drive shaft and it will be
> > covered. Next day I go to pick it up and the steering is completely
> > screwed. The steering wheel is around 45 degrees off and the jeep is
> > pulling hard to one side. I take it back the next day, I am about to
> > explode at this stage and ask the guy to get in my jeep and drive it
> > and tell me if it is normal ( no reply ). They do a wheel alignment
> > to fix the problem. I go pick it up. I am driving it home and here
> > this clunking sound. I take a look underneath and the skid plate (
> > mopar that covers the oil pan and front end ) bracket is hitting the
> > front drive shaft. I pull on the bracket and it moves! They had
> > taken it off to replace the drive shaft but did not bother to tighten
> > the bolts that hold the skid plate on and the 2 bolts at the end of
> > the plate were not there.
> >
> > Gee I wonder if anyone is scratching their heads wonder why no one
> > goes back to get their jeep serviced at the stealership and why people
> > are buying imports.
>
> ...and the imports service is just as bad! More than anything else, the
> problem is the flat rate system techs must work under more than anythiung
> else. They are paid a fixed time rate for any repair, and often there
isn;t
> a published time for what they do. They are not piad for quality, they're
> paid for speed, and this is what you get. Blame the manufacturers for this
> mess, they won;t fix it and all of them are guilty. Thios is why the good
> master techs eventually either move to the independent shops, or quit the
> business altogether. Sad, really crummy state of affairs
>
>
as well as a cop, lawyer, tradesperson, nurse(wink wink), Tim Hortons
employee and of course a butcher!!
I prefer the ma & pa type places....your own attitude goes a bit further and
since these guys make their living from the work they do (not supplimented
by merchandise sales) that you'll get a better job done so they can get you
back.
Scary stuff!!
The only bad thing that's happened to me from teh dealership is that they
didn't put my oil cap back on after service.....I was getting ready to go on
a week long camping trip and was going through my TJ when I noticed an
'open' hole in my manifold. I freaked!
Took it down the next day and had them flush it and make a note in the shop
log (or whatever you call it) that they hadn't put the oil cap back on.
I'm just hoping nothing got in there!! But it's been a year...think I
would've noticed by now!
"Jerry McG" <gmcgeorge.remove@frontier.net> wrote in message
news:c6jfkd09hi@enews3.newsguy.com...
> "Snowboardripper" <snowboardripper@hotmail.com> wrote in message
> news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> > So this is my story of the dealership from hell. I had an oil leak on
> > the power steering pump, the jeep was vibrating bad at 100KM and the
> > check engine light was on. Most of the stuff was covered and they
> > replaced some sensors. So my jeep is ready, I pick it up after work
> > and there is no power steering, It is really stiff and the vibration
> > is still there. I take it back the next day where the guy admits that
> > they did not look at the vibration problem ( Maybe you should have
> > told me). As for the steering they will adjust it. I asked why they
> > did not adjust it when they installed it ( no reply ). I get the phone
> > call around 4pm from the dealership telling me that they were test
> > driving it and had an accident with it. No damage to the jeep they
> > said since it has warn bumpers and they hit from the front. They say
> > the vibration is caused by the front drive shaft and it will be
> > covered. Next day I go to pick it up and the steering is completely
> > screwed. The steering wheel is around 45 degrees off and the jeep is
> > pulling hard to one side. I take it back the next day, I am about to
> > explode at this stage and ask the guy to get in my jeep and drive it
> > and tell me if it is normal ( no reply ). They do a wheel alignment
> > to fix the problem. I go pick it up. I am driving it home and here
> > this clunking sound. I take a look underneath and the skid plate (
> > mopar that covers the oil pan and front end ) bracket is hitting the
> > front drive shaft. I pull on the bracket and it moves! They had
> > taken it off to replace the drive shaft but did not bother to tighten
> > the bolts that hold the skid plate on and the 2 bolts at the end of
> > the plate were not there.
> >
> > Gee I wonder if anyone is scratching their heads wonder why no one
> > goes back to get their jeep serviced at the stealership and why people
> > are buying imports.
>
> ...and the imports service is just as bad! More than anything else, the
> problem is the flat rate system techs must work under more than anythiung
> else. They are paid a fixed time rate for any repair, and often there
isn;t
> a published time for what they do. They are not piad for quality, they're
> paid for speed, and this is what you get. Blame the manufacturers for this
> mess, they won;t fix it and all of them are guilty. Thios is why the good
> master techs eventually either move to the independent shops, or quit the
> business altogether. Sad, really crummy state of affairs
>
>
Guest
Posts: n/a
Re: Why I will never go back to the dealership again
I've always said, 'befriend a mechanic!'....
as well as a cop, lawyer, tradesperson, nurse(wink wink), Tim Hortons
employee and of course a butcher!!
I prefer the ma & pa type places....your own attitude goes a bit further and
since these guys make their living from the work they do (not supplimented
by merchandise sales) that you'll get a better job done so they can get you
back.
Scary stuff!!
The only bad thing that's happened to me from teh dealership is that they
didn't put my oil cap back on after service.....I was getting ready to go on
a week long camping trip and was going through my TJ when I noticed an
'open' hole in my manifold. I freaked!
Took it down the next day and had them flush it and make a note in the shop
log (or whatever you call it) that they hadn't put the oil cap back on.
I'm just hoping nothing got in there!! But it's been a year...think I
would've noticed by now!
"Jerry McG" <gmcgeorge.remove@frontier.net> wrote in message
news:c6jfkd09hi@enews3.newsguy.com...
> "Snowboardripper" <snowboardripper@hotmail.com> wrote in message
> news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> > So this is my story of the dealership from hell. I had an oil leak on
> > the power steering pump, the jeep was vibrating bad at 100KM and the
> > check engine light was on. Most of the stuff was covered and they
> > replaced some sensors. So my jeep is ready, I pick it up after work
> > and there is no power steering, It is really stiff and the vibration
> > is still there. I take it back the next day where the guy admits that
> > they did not look at the vibration problem ( Maybe you should have
> > told me). As for the steering they will adjust it. I asked why they
> > did not adjust it when they installed it ( no reply ). I get the phone
> > call around 4pm from the dealership telling me that they were test
> > driving it and had an accident with it. No damage to the jeep they
> > said since it has warn bumpers and they hit from the front. They say
> > the vibration is caused by the front drive shaft and it will be
> > covered. Next day I go to pick it up and the steering is completely
> > screwed. The steering wheel is around 45 degrees off and the jeep is
> > pulling hard to one side. I take it back the next day, I am about to
> > explode at this stage and ask the guy to get in my jeep and drive it
> > and tell me if it is normal ( no reply ). They do a wheel alignment
> > to fix the problem. I go pick it up. I am driving it home and here
> > this clunking sound. I take a look underneath and the skid plate (
> > mopar that covers the oil pan and front end ) bracket is hitting the
> > front drive shaft. I pull on the bracket and it moves! They had
> > taken it off to replace the drive shaft but did not bother to tighten
> > the bolts that hold the skid plate on and the 2 bolts at the end of
> > the plate were not there.
> >
> > Gee I wonder if anyone is scratching their heads wonder why no one
> > goes back to get their jeep serviced at the stealership and why people
> > are buying imports.
>
> ...and the imports service is just as bad! More than anything else, the
> problem is the flat rate system techs must work under more than anythiung
> else. They are paid a fixed time rate for any repair, and often there
isn;t
> a published time for what they do. They are not piad for quality, they're
> paid for speed, and this is what you get. Blame the manufacturers for this
> mess, they won;t fix it and all of them are guilty. Thios is why the good
> master techs eventually either move to the independent shops, or quit the
> business altogether. Sad, really crummy state of affairs
>
>
as well as a cop, lawyer, tradesperson, nurse(wink wink), Tim Hortons
employee and of course a butcher!!
I prefer the ma & pa type places....your own attitude goes a bit further and
since these guys make their living from the work they do (not supplimented
by merchandise sales) that you'll get a better job done so they can get you
back.
Scary stuff!!
The only bad thing that's happened to me from teh dealership is that they
didn't put my oil cap back on after service.....I was getting ready to go on
a week long camping trip and was going through my TJ when I noticed an
'open' hole in my manifold. I freaked!
Took it down the next day and had them flush it and make a note in the shop
log (or whatever you call it) that they hadn't put the oil cap back on.
I'm just hoping nothing got in there!! But it's been a year...think I
would've noticed by now!
"Jerry McG" <gmcgeorge.remove@frontier.net> wrote in message
news:c6jfkd09hi@enews3.newsguy.com...
> "Snowboardripper" <snowboardripper@hotmail.com> wrote in message
> news:72ce17be.0404260802.414ec6ae@posting.google.c om...
> > So this is my story of the dealership from hell. I had an oil leak on
> > the power steering pump, the jeep was vibrating bad at 100KM and the
> > check engine light was on. Most of the stuff was covered and they
> > replaced some sensors. So my jeep is ready, I pick it up after work
> > and there is no power steering, It is really stiff and the vibration
> > is still there. I take it back the next day where the guy admits that
> > they did not look at the vibration problem ( Maybe you should have
> > told me). As for the steering they will adjust it. I asked why they
> > did not adjust it when they installed it ( no reply ). I get the phone
> > call around 4pm from the dealership telling me that they were test
> > driving it and had an accident with it. No damage to the jeep they
> > said since it has warn bumpers and they hit from the front. They say
> > the vibration is caused by the front drive shaft and it will be
> > covered. Next day I go to pick it up and the steering is completely
> > screwed. The steering wheel is around 45 degrees off and the jeep is
> > pulling hard to one side. I take it back the next day, I am about to
> > explode at this stage and ask the guy to get in my jeep and drive it
> > and tell me if it is normal ( no reply ). They do a wheel alignment
> > to fix the problem. I go pick it up. I am driving it home and here
> > this clunking sound. I take a look underneath and the skid plate (
> > mopar that covers the oil pan and front end ) bracket is hitting the
> > front drive shaft. I pull on the bracket and it moves! They had
> > taken it off to replace the drive shaft but did not bother to tighten
> > the bolts that hold the skid plate on and the 2 bolts at the end of
> > the plate were not there.
> >
> > Gee I wonder if anyone is scratching their heads wonder why no one
> > goes back to get their jeep serviced at the stealership and why people
> > are buying imports.
>
> ...and the imports service is just as bad! More than anything else, the
> problem is the flat rate system techs must work under more than anythiung
> else. They are paid a fixed time rate for any repair, and often there
isn;t
> a published time for what they do. They are not piad for quality, they're
> paid for speed, and this is what you get. Blame the manufacturers for this
> mess, they won;t fix it and all of them are guilty. Thios is why the good
> master techs eventually either move to the independent shops, or quit the
> business altogether. Sad, really crummy state of affairs
>
>
Guest
Posts: n/a
Re: Why I will never go back to the dealership again
"Jerry McG" <gmcgeorge.remove@frontier.net> wrote in message
news:c6jfkd09hi@enews3.newsguy.com...
> "Snowboardripper" <snowboardripper@hotmail.com> wrote in message
> news:72ce17be.0404260802.414ec6ae@posting.google.c om...
(snip)
>
> ...and the imports service is just as bad! More than anything else, the
> problem is the flat rate system techs must work under more than anythiung
> else. They are paid a fixed time rate for any repair, and often there
isn;t
> a published time for what they do. They are not piad for quality, they're
> paid for speed, and this is what you get. Blame the manufacturers for this
> mess, they won;t fix it and all of them are guilty. Thios is why the good
> master techs eventually either move to the independent shops, or quit the
> business altogether. Sad, really crummy state of affairs
>
Jerry;
Sounds as if you have only enough understanding of flat rate to repeat
the old saws "blame the manuifacturers----" but not enough to relate to the
real shop problems which cause Snowboardripper's problems.
Too bad.
Bob
Guest
Posts: n/a
Re: Why I will never go back to the dealership again
"Jerry McG" <gmcgeorge.remove@frontier.net> wrote in message
news:c6jfkd09hi@enews3.newsguy.com...
> "Snowboardripper" <snowboardripper@hotmail.com> wrote in message
> news:72ce17be.0404260802.414ec6ae@posting.google.c om...
(snip)
>
> ...and the imports service is just as bad! More than anything else, the
> problem is the flat rate system techs must work under more than anythiung
> else. They are paid a fixed time rate for any repair, and often there
isn;t
> a published time for what they do. They are not piad for quality, they're
> paid for speed, and this is what you get. Blame the manufacturers for this
> mess, they won;t fix it and all of them are guilty. Thios is why the good
> master techs eventually either move to the independent shops, or quit the
> business altogether. Sad, really crummy state of affairs
>
Jerry;
Sounds as if you have only enough understanding of flat rate to repeat
the old saws "blame the manuifacturers----" but not enough to relate to the
real shop problems which cause Snowboardripper's problems.
Too bad.
Bob
Guest
Posts: n/a
Re: Why I will never go back to the dealership again
"Jerry McG" <gmcgeorge.remove@frontier.net> wrote in message
news:c6jfkd09hi@enews3.newsguy.com...
> "Snowboardripper" <snowboardripper@hotmail.com> wrote in message
> news:72ce17be.0404260802.414ec6ae@posting.google.c om...
(snip)
>
> ...and the imports service is just as bad! More than anything else, the
> problem is the flat rate system techs must work under more than anythiung
> else. They are paid a fixed time rate for any repair, and often there
isn;t
> a published time for what they do. They are not piad for quality, they're
> paid for speed, and this is what you get. Blame the manufacturers for this
> mess, they won;t fix it and all of them are guilty. Thios is why the good
> master techs eventually either move to the independent shops, or quit the
> business altogether. Sad, really crummy state of affairs
>
Jerry;
Sounds as if you have only enough understanding of flat rate to repeat
the old saws "blame the manuifacturers----" but not enough to relate to the
real shop problems which cause Snowboardripper's problems.
Too bad.
Bob