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Re: Rocky-Road outfitters update - Update #2
No, they are custom made by RRO.
Carl "Mike Romain" <romainm@sympatico.ca> wrote in message news:45841A74.41B9DA85@sympatico.ca... > Are they made by 'stealhorse'? > > Mike > 86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00 > 88 Cherokee 235 BFG AT's > Canadian Off Road Trips Photos: Non members can still view! > Jan/06 http://www.imagestation.com/album/pi...?id=2115147590 > (More Off Road album links at bottom of the view page) > > > Carl wrote: >> >> I called RRO about 20 minutes after the OP. They said they had a shipment >> coming in but didn't know if my lights were on that shipment. They >> promised >> to give me a call in a few hours. Nearly 24 hours later, nothing. >> >> On a side note, my initial impressions about the shackles is now less >> than >> stellar. The grease nipples, instead of being threaded in, are a press >> fit. >> The nipples have a threaded end. They both fell out before ever making it >> onto the Jeep. >> >> Carl >> >> "Kate" <svtkate@spam.filter.selby.ws> wrote in message >> news:3pSgh.310$cB6.77@bignews7.bellsouth.net... >> > >> > "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message >> > news:M4OdnWHrn7AIUB_YnZ2dnUVZ_qOpnZ2d@comcast.com. .. >> >> On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 >> >> bulbs, >> >> and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship >> >> notoification with tracking information. The package arrived on 12/12. >> >> Untill today, 12/15, I hadn't had a chance to go pick up the package >> >> from >> >> my apartment complex. >> >> >> >> The package includes (2) XJ lift shackles. The packing list says the >> >> headlamps and bulbs are on backorder. There was no mention of a >> >> backorder >> >> on the web site. >> >> >> >> Now, before the flaming starts, I'm not complaining about the >> >> backorder. >> >> That's fine. They only charged the payment for the shackles and have >> >> not >> >> charged for the headlamps at this time. I order online and know that >> >> processing and shipping takes time, so I order with enough time to >> >> accomodate. >> >> >> >> What am I complaning about? It's been six full business days since I >> >> placed my order on 12/6, and no one has bothered to call or e-mail and >> >> tell me that my other items are on backorder. >> >> >> >> Am I wrong to expect to be notified when items I have purchased are on >> >> backorder, and when the anticipated ship date is? >> >> >> >> All that being said, the shackles appear to be very high quality and >> >> were >> >> very carefully and well packed. Bushings and grease nipples are >> >> pre-installed. >> >> >> >> Carl >> > >> > Nope, I don't think you are wrong at all. >> > I bought something from HomeDepot.com this past summer. Actually >> > several >> > somethings. One of the items I decided I didn't want and called them as >> > I >> > wanted to cancel the order. I was told to just refuse the delivery, >> > which >> > I did. It took me THREE MONTHS to get a refund. I had no luck with >> > emails, >> > not even the grouchy kind. It seems their emailing ahs been outsourced. >> > I >> > filed a dispute with my credit card company and within a week I had a >> > refund ($235.00). I think it was a coincidence because when I called >> > their >> > 800 number the young lady told me aht I should have phoned sooner >> > because >> > that was all they needed to process my refund. >> > >> > Sooooooo where I'm going with this, call them. Don't rely on them to >> > nitialize the communication. You have only one order to worry about, >> > they >> > have hundreds. Hopefully they can give you an ETA. >> > >> > Kate >> > >> > |
Re: Rocky-Road outfitters update - Update #2
No, they are custom made by RRO.
Carl "Mike Romain" <romainm@sympatico.ca> wrote in message news:45841A74.41B9DA85@sympatico.ca... > Are they made by 'stealhorse'? > > Mike > 86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00 > 88 Cherokee 235 BFG AT's > Canadian Off Road Trips Photos: Non members can still view! > Jan/06 http://www.imagestation.com/album/pi...?id=2115147590 > (More Off Road album links at bottom of the view page) > > > Carl wrote: >> >> I called RRO about 20 minutes after the OP. They said they had a shipment >> coming in but didn't know if my lights were on that shipment. They >> promised >> to give me a call in a few hours. Nearly 24 hours later, nothing. >> >> On a side note, my initial impressions about the shackles is now less >> than >> stellar. The grease nipples, instead of being threaded in, are a press >> fit. >> The nipples have a threaded end. They both fell out before ever making it >> onto the Jeep. >> >> Carl >> >> "Kate" <svtkate@spam.filter.selby.ws> wrote in message >> news:3pSgh.310$cB6.77@bignews7.bellsouth.net... >> > >> > "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message >> > news:M4OdnWHrn7AIUB_YnZ2dnUVZ_qOpnZ2d@comcast.com. .. >> >> On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 >> >> bulbs, >> >> and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship >> >> notoification with tracking information. The package arrived on 12/12. >> >> Untill today, 12/15, I hadn't had a chance to go pick up the package >> >> from >> >> my apartment complex. >> >> >> >> The package includes (2) XJ lift shackles. The packing list says the >> >> headlamps and bulbs are on backorder. There was no mention of a >> >> backorder >> >> on the web site. >> >> >> >> Now, before the flaming starts, I'm not complaining about the >> >> backorder. >> >> That's fine. They only charged the payment for the shackles and have >> >> not >> >> charged for the headlamps at this time. I order online and know that >> >> processing and shipping takes time, so I order with enough time to >> >> accomodate. >> >> >> >> What am I complaning about? It's been six full business days since I >> >> placed my order on 12/6, and no one has bothered to call or e-mail and >> >> tell me that my other items are on backorder. >> >> >> >> Am I wrong to expect to be notified when items I have purchased are on >> >> backorder, and when the anticipated ship date is? >> >> >> >> All that being said, the shackles appear to be very high quality and >> >> were >> >> very carefully and well packed. Bushings and grease nipples are >> >> pre-installed. >> >> >> >> Carl >> > >> > Nope, I don't think you are wrong at all. >> > I bought something from HomeDepot.com this past summer. Actually >> > several >> > somethings. One of the items I decided I didn't want and called them as >> > I >> > wanted to cancel the order. I was told to just refuse the delivery, >> > which >> > I did. It took me THREE MONTHS to get a refund. I had no luck with >> > emails, >> > not even the grouchy kind. It seems their emailing ahs been outsourced. >> > I >> > filed a dispute with my credit card company and within a week I had a >> > refund ($235.00). I think it was a coincidence because when I called >> > their >> > 800 number the young lady told me aht I should have phoned sooner >> > because >> > that was all they needed to process my refund. >> > >> > Sooooooo where I'm going with this, call them. Don't rely on them to >> > nitialize the communication. You have only one order to worry about, >> > they >> > have hundreds. Hopefully they can give you an ETA. >> > >> > Kate >> > >> > |
Re: Rocky-Road outfitters update - Update #2
No, they are custom made by RRO.
Carl "Mike Romain" <romainm@sympatico.ca> wrote in message news:45841A74.41B9DA85@sympatico.ca... > Are they made by 'stealhorse'? > > Mike > 86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00 > 88 Cherokee 235 BFG AT's > Canadian Off Road Trips Photos: Non members can still view! > Jan/06 http://www.imagestation.com/album/pi...?id=2115147590 > (More Off Road album links at bottom of the view page) > > > Carl wrote: >> >> I called RRO about 20 minutes after the OP. They said they had a shipment >> coming in but didn't know if my lights were on that shipment. They >> promised >> to give me a call in a few hours. Nearly 24 hours later, nothing. >> >> On a side note, my initial impressions about the shackles is now less >> than >> stellar. The grease nipples, instead of being threaded in, are a press >> fit. >> The nipples have a threaded end. They both fell out before ever making it >> onto the Jeep. >> >> Carl >> >> "Kate" <svtkate@spam.filter.selby.ws> wrote in message >> news:3pSgh.310$cB6.77@bignews7.bellsouth.net... >> > >> > "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message >> > news:M4OdnWHrn7AIUB_YnZ2dnUVZ_qOpnZ2d@comcast.com. .. >> >> On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 >> >> bulbs, >> >> and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship >> >> notoification with tracking information. The package arrived on 12/12. >> >> Untill today, 12/15, I hadn't had a chance to go pick up the package >> >> from >> >> my apartment complex. >> >> >> >> The package includes (2) XJ lift shackles. The packing list says the >> >> headlamps and bulbs are on backorder. There was no mention of a >> >> backorder >> >> on the web site. >> >> >> >> Now, before the flaming starts, I'm not complaining about the >> >> backorder. >> >> That's fine. They only charged the payment for the shackles and have >> >> not >> >> charged for the headlamps at this time. I order online and know that >> >> processing and shipping takes time, so I order with enough time to >> >> accomodate. >> >> >> >> What am I complaning about? It's been six full business days since I >> >> placed my order on 12/6, and no one has bothered to call or e-mail and >> >> tell me that my other items are on backorder. >> >> >> >> Am I wrong to expect to be notified when items I have purchased are on >> >> backorder, and when the anticipated ship date is? >> >> >> >> All that being said, the shackles appear to be very high quality and >> >> were >> >> very carefully and well packed. Bushings and grease nipples are >> >> pre-installed. >> >> >> >> Carl >> > >> > Nope, I don't think you are wrong at all. >> > I bought something from HomeDepot.com this past summer. Actually >> > several >> > somethings. One of the items I decided I didn't want and called them as >> > I >> > wanted to cancel the order. I was told to just refuse the delivery, >> > which >> > I did. It took me THREE MONTHS to get a refund. I had no luck with >> > emails, >> > not even the grouchy kind. It seems their emailing ahs been outsourced. >> > I >> > filed a dispute with my credit card company and within a week I had a >> > refund ($235.00). I think it was a coincidence because when I called >> > their >> > 800 number the young lady told me aht I should have phoned sooner >> > because >> > that was all they needed to process my refund. >> > >> > Sooooooo where I'm going with this, call them. Don't rely on them to >> > nitialize the communication. You have only one order to worry about, >> > they >> > have hundreds. Hopefully they can give you an ETA. >> > >> > Kate >> > >> > |
Re: Rocky-Road outfitters update - Update #2
"Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message news:qNidnZizgZcRiRnYnZ2dnUVZ_smonZ2d@comcast.com. .. >I called RRO about 20 minutes after the OP. They said they had a shipment >coming in but didn't know if my lights were on that shipment. They promised >to give me a call in a few hours. Nearly 24 hours later, nothing. > > On a side note, my initial impressions about the shackles is now less than > stellar. The grease nipples, instead of being threaded in, are a press > fit. The nipples have a threaded end. They both fell out before ever > making it onto the Jeep. > > Carl Oh well - crap! So, what are you going to do? Kate |
Re: Rocky-Road outfitters update - Update #2
"Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message news:qNidnZizgZcRiRnYnZ2dnUVZ_smonZ2d@comcast.com. .. >I called RRO about 20 minutes after the OP. They said they had a shipment >coming in but didn't know if my lights were on that shipment. They promised >to give me a call in a few hours. Nearly 24 hours later, nothing. > > On a side note, my initial impressions about the shackles is now less than > stellar. The grease nipples, instead of being threaded in, are a press > fit. The nipples have a threaded end. They both fell out before ever > making it onto the Jeep. > > Carl Oh well - crap! So, what are you going to do? Kate |
Re: Rocky-Road outfitters update - Update #2
"Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message news:qNidnZizgZcRiRnYnZ2dnUVZ_smonZ2d@comcast.com. .. >I called RRO about 20 minutes after the OP. They said they had a shipment >coming in but didn't know if my lights were on that shipment. They promised >to give me a call in a few hours. Nearly 24 hours later, nothing. > > On a side note, my initial impressions about the shackles is now less than > stellar. The grease nipples, instead of being threaded in, are a press > fit. The nipples have a threaded end. They both fell out before ever > making it onto the Jeep. > > Carl Oh well - crap! So, what are you going to do? Kate |
Re: Rocky-Road outfitters update - Update #2
Kate,
I'm going to call and complain next week. I would expect cheesy 'pressed in' grease nipples from "Steel Horse" brand shackles, but I had expected RRO to be as they had claimed, 'High Quality'. Would it be that hard to tap the hole and put a threaded fitting in there? I will likely not buy from or reccomend RRO to anyone. Low quality product, slow processing time, poor quality. The jury is still out on customer service. Carl "Kate" <svtkate@spam.filter.selby.ws> wrote in message news:zcdhh.2565$AY1.350@bignews5.bellsouth.net... > > "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message > news:qNidnZizgZcRiRnYnZ2dnUVZ_smonZ2d@comcast.com. .. >>I called RRO about 20 minutes after the OP. They said they had a shipment >>coming in but didn't know if my lights were on that shipment. They >>promised to give me a call in a few hours. Nearly 24 hours later, nothing. >> >> On a side note, my initial impressions about the shackles is now less >> than stellar. The grease nipples, instead of being threaded in, are a >> press fit. The nipples have a threaded end. They both fell out before >> ever making it onto the Jeep. >> >> Carl > > Oh well - crap! > So, what are you going to do? > > Kate > |
Re: Rocky-Road outfitters update - Update #2
Kate,
I'm going to call and complain next week. I would expect cheesy 'pressed in' grease nipples from "Steel Horse" brand shackles, but I had expected RRO to be as they had claimed, 'High Quality'. Would it be that hard to tap the hole and put a threaded fitting in there? I will likely not buy from or reccomend RRO to anyone. Low quality product, slow processing time, poor quality. The jury is still out on customer service. Carl "Kate" <svtkate@spam.filter.selby.ws> wrote in message news:zcdhh.2565$AY1.350@bignews5.bellsouth.net... > > "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message > news:qNidnZizgZcRiRnYnZ2dnUVZ_smonZ2d@comcast.com. .. >>I called RRO about 20 minutes after the OP. They said they had a shipment >>coming in but didn't know if my lights were on that shipment. They >>promised to give me a call in a few hours. Nearly 24 hours later, nothing. >> >> On a side note, my initial impressions about the shackles is now less >> than stellar. The grease nipples, instead of being threaded in, are a >> press fit. The nipples have a threaded end. They both fell out before >> ever making it onto the Jeep. >> >> Carl > > Oh well - crap! > So, what are you going to do? > > Kate > |
Re: Rocky-Road outfitters update - Update #2
Kate,
I'm going to call and complain next week. I would expect cheesy 'pressed in' grease nipples from "Steel Horse" brand shackles, but I had expected RRO to be as they had claimed, 'High Quality'. Would it be that hard to tap the hole and put a threaded fitting in there? I will likely not buy from or reccomend RRO to anyone. Low quality product, slow processing time, poor quality. The jury is still out on customer service. Carl "Kate" <svtkate@spam.filter.selby.ws> wrote in message news:zcdhh.2565$AY1.350@bignews5.bellsouth.net... > > "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message > news:qNidnZizgZcRiRnYnZ2dnUVZ_smonZ2d@comcast.com. .. >>I called RRO about 20 minutes after the OP. They said they had a shipment >>coming in but didn't know if my lights were on that shipment. They >>promised to give me a call in a few hours. Nearly 24 hours later, nothing. >> >> On a side note, my initial impressions about the shackles is now less >> than stellar. The grease nipples, instead of being threaded in, are a >> press fit. The nipples have a threaded end. They both fell out before >> ever making it onto the Jeep. >> >> Carl > > Oh well - crap! > So, what are you going to do? > > Kate > |
Re: Rocky-Road outfitters update - Update #2
When I buy new ball joints and tie rod ends and u-joints, they just come
with an empty hole and either the zerk fittings and/or small blocking bolts. These fittings are 'self threading' tapered fittings. They are supposed to be screwed in, not pressed in. 'I' have never had a failure of one in over 30 years of changing them. It's now too late to thread the holes or to try and self tap them with new fittings. Mike 86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00 88 Cherokee 235 BFG AT's Canadian Off Road Trips Photos: Non members can still view! Jan/06 http://www.imagestation.com/album/pi...?id=2115147590 (More Off Road album links at bottom of the view page) Carl wrote: > > Kate, > I'm going to call and complain next week. I would expect cheesy 'pressed > in' grease nipples from "Steel Horse" brand shackles, but I had expected RRO > to be as they had claimed, 'High Quality'. Would it be that hard to tap the > hole and put a threaded fitting in there? > > I will likely not buy from or reccomend RRO to anyone. Low quality product, > slow processing time, poor quality. The jury is still out on customer > service. > > Carl > > "Kate" <svtkate@spam.filter.selby.ws> wrote in message > news:zcdhh.2565$AY1.350@bignews5.bellsouth.net... > > > > "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message > > news:qNidnZizgZcRiRnYnZ2dnUVZ_smonZ2d@comcast.com. .. > >>I called RRO about 20 minutes after the OP. They said they had a shipment > >>coming in but didn't know if my lights were on that shipment. They > >>promised to give me a call in a few hours. Nearly 24 hours later, nothing. > >> > >> On a side note, my initial impressions about the shackles is now less > >> than stellar. The grease nipples, instead of being threaded in, are a > >> press fit. The nipples have a threaded end. They both fell out before > >> ever making it onto the Jeep. > >> > >> Carl > > > > Oh well - crap! > > So, what are you going to do? > > > > Kate > > |
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