Rocky-Road outfitters update
 

On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 bulbs,
and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship
notoification with tracking information. The package arrived on 12/12.
Untill today, 12/15, I hadn't had a chance to go pick up the package from my
apartment complex.

The package includes (2) XJ lift shackles. The packing list says the
headlamps and bulbs are on backorder. There was no mention of a backorder on
the web site.

Now, before the flaming starts, I'm not complaining about the backorder.
That's fine. They only charged the payment for the shackles and have not
charged for the headlamps at this time. I order online and know that
processing and shipping takes time, so I order with enough time to
accomodate.

What am I complaning about? It's been six full business days since I placed
my order on 12/6, and no one has bothered to call or e-mail and tell me that
my other items are on backorder.

Am I wrong to expect to be notified when items I have purchased are on
backorder, and when the anticipated ship date is?

All that being said, the shackles appear to be very high quality and were
very carefully and well packed. Bushings and grease nipples are
pre-installed.

Carl

Re: Rocky-Road outfitters update
 

"Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message
news:M4OdnWHrn7AIUB_YnZ2dnUVZ_qOpnZ2d@comcast.com. ..
> On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 bulbs,
> and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship
> notoification with tracking information. The package arrived on 12/12.
> Untill today, 12/15, I hadn't had a chance to go pick up the package from
> my apartment complex.
>
> The package includes (2) XJ lift shackles. The packing list says the
> headlamps and bulbs are on backorder. There was no mention of a backorder
> on the web site.
>
> Now, before the flaming starts, I'm not complaining about the backorder.
> That's fine. They only charged the payment for the shackles and have not
> charged for the headlamps at this time. I order online and know that
> processing and shipping takes time, so I order with enough time to
> accomodate.
>
> What am I complaning about? It's been six full business days since I
> placed my order on 12/6, and no one has bothered to call or e-mail and
> tell me that my other items are on backorder.
>
> Am I wrong to expect to be notified when items I have purchased are on
> backorder, and when the anticipated ship date is?
>
> All that being said, the shackles appear to be very high quality and were
> very carefully and well packed. Bushings and grease nipples are
> pre-installed.
>
> Carl

Nope, I don't think you are wrong at all.
I bought something from HomeDepot.com this past summer. Actually several
somethings. One of the items I decided I didn't want and called them as I
wanted to cancel the order. I was told to just refuse the delivery, which I
did. It took me THREE MONTHS to get a refund. I had no luck with emails, not
even the grouchy kind. It seems their emailing ahs been outsourced. I filed
a dispute with my credit card company and within a week I had a refund
($235.00). I think it was a coincidence because when I called their 800
number the young lady told me aht I should have phoned sooner because that
was all they needed to process my refund.

Sooooooo where I'm going with this, call them. Don't rely on them to
nitialize the communication. You have only one order to worry about, they
have hundreds. Hopefully they can give you an ETA.

Kate

Re: Rocky-Road outfitters update
 

"Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message
news:M4OdnWHrn7AIUB_YnZ2dnUVZ_qOpnZ2d@comcast.com. ..
> On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 bulbs,
> and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship
> notoification with tracking information. The package arrived on 12/12.
> Untill today, 12/15, I hadn't had a chance to go pick up the package from
> my apartment complex.
>
> The package includes (2) XJ lift shackles. The packing list says the
> headlamps and bulbs are on backorder. There was no mention of a backorder
> on the web site.
>
> Now, before the flaming starts, I'm not complaining about the backorder.
> That's fine. They only charged the payment for the shackles and have not
> charged for the headlamps at this time. I order online and know that
> processing and shipping takes time, so I order with enough time to
> accomodate.
>
> What am I complaning about? It's been six full business days since I
> placed my order on 12/6, and no one has bothered to call or e-mail and
> tell me that my other items are on backorder.
>
> Am I wrong to expect to be notified when items I have purchased are on
> backorder, and when the anticipated ship date is?
>
> All that being said, the shackles appear to be very high quality and were
> very carefully and well packed. Bushings and grease nipples are
> pre-installed.
>
> Carl

Nope, I don't think you are wrong at all.
I bought something from HomeDepot.com this past summer. Actually several
somethings. One of the items I decided I didn't want and called them as I
wanted to cancel the order. I was told to just refuse the delivery, which I
did. It took me THREE MONTHS to get a refund. I had no luck with emails, not
even the grouchy kind. It seems their emailing ahs been outsourced. I filed
a dispute with my credit card company and within a week I had a refund
($235.00). I think it was a coincidence because when I called their 800
number the young lady told me aht I should have phoned sooner because that
was all they needed to process my refund.

Sooooooo where I'm going with this, call them. Don't rely on them to
nitialize the communication. You have only one order to worry about, they
have hundreds. Hopefully they can give you an ETA.

Kate

Re: Rocky-Road outfitters update
 

"Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message
news:M4OdnWHrn7AIUB_YnZ2dnUVZ_qOpnZ2d@comcast.com. ..
> On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 bulbs,
> and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship
> notoification with tracking information. The package arrived on 12/12.
> Untill today, 12/15, I hadn't had a chance to go pick up the package from
> my apartment complex.
>
> The package includes (2) XJ lift shackles. The packing list says the
> headlamps and bulbs are on backorder. There was no mention of a backorder
> on the web site.
>
> Now, before the flaming starts, I'm not complaining about the backorder.
> That's fine. They only charged the payment for the shackles and have not
> charged for the headlamps at this time. I order online and know that
> processing and shipping takes time, so I order with enough time to
> accomodate.
>
> What am I complaning about? It's been six full business days since I
> placed my order on 12/6, and no one has bothered to call or e-mail and
> tell me that my other items are on backorder.
>
> Am I wrong to expect to be notified when items I have purchased are on
> backorder, and when the anticipated ship date is?
>
> All that being said, the shackles appear to be very high quality and were
> very carefully and well packed. Bushings and grease nipples are
> pre-installed.
>
> Carl

Nope, I don't think you are wrong at all.
I bought something from HomeDepot.com this past summer. Actually several
somethings. One of the items I decided I didn't want and called them as I
wanted to cancel the order. I was told to just refuse the delivery, which I
did. It took me THREE MONTHS to get a refund. I had no luck with emails, not
even the grouchy kind. It seems their emailing ahs been outsourced. I filed
a dispute with my credit card company and within a week I had a refund
($235.00). I think it was a coincidence because when I called their 800
number the young lady told me aht I should have phoned sooner because that
was all they needed to process my refund.

Sooooooo where I'm going with this, call them. Don't rely on them to
nitialize the communication. You have only one order to worry about, they
have hundreds. Hopefully they can give you an ETA.

Kate

Re: Rocky-Road outfitters update - Update #2
 

I called RRO about 20 minutes after the OP. They said they had a shipment
coming in but didn't know if my lights were on that shipment. They promised
to give me a call in a few hours. Nearly 24 hours later, nothing.

On a side note, my initial impressions about the shackles is now less than
stellar. The grease nipples, instead of being threaded in, are a press fit.
The nipples have a threaded end. They both fell out before ever making it
onto the Jeep.

Carl


"Kate" <svtkate@spam.filter.selby.ws> wrote in message
news:3pSgh.310$cB6.77@bignews7.bellsouth.net...
>
> "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message
> news:M4OdnWHrn7AIUB_YnZ2dnUVZ_qOpnZ2d@comcast.com. ..
>> On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 bulbs,
>> and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship
>> notoification with tracking information. The package arrived on 12/12.
>> Untill today, 12/15, I hadn't had a chance to go pick up the package from
>> my apartment complex.
>>
>> The package includes (2) XJ lift shackles. The packing list says the
>> headlamps and bulbs are on backorder. There was no mention of a backorder
>> on the web site.
>>
>> Now, before the flaming starts, I'm not complaining about the backorder.
>> That's fine. They only charged the payment for the shackles and have not
>> charged for the headlamps at this time. I order online and know that
>> processing and shipping takes time, so I order with enough time to
>> accomodate.
>>
>> What am I complaning about? It's been six full business days since I
>> placed my order on 12/6, and no one has bothered to call or e-mail and
>> tell me that my other items are on backorder.
>>
>> Am I wrong to expect to be notified when items I have purchased are on
>> backorder, and when the anticipated ship date is?
>>
>> All that being said, the shackles appear to be very high quality and were
>> very carefully and well packed. Bushings and grease nipples are
>> pre-installed.
>>
>> Carl
>
> Nope, I don't think you are wrong at all.
> I bought something from HomeDepot.com this past summer. Actually several
> somethings. One of the items I decided I didn't want and called them as I
> wanted to cancel the order. I was told to just refuse the delivery, which
> I did. It took me THREE MONTHS to get a refund. I had no luck with emails,
> not even the grouchy kind. It seems their emailing ahs been outsourced. I
> filed a dispute with my credit card company and within a week I had a
> refund ($235.00). I think it was a coincidence because when I called their
> 800 number the young lady told me aht I should have phoned sooner because
> that was all they needed to process my refund.
>
> Sooooooo where I'm going with this, call them. Don't rely on them to
> nitialize the communication. You have only one order to worry about, they
> have hundreds. Hopefully they can give you an ETA.
>
> Kate
>
>

Re: Rocky-Road outfitters update - Update #2
 

I called RRO about 20 minutes after the OP. They said they had a shipment
coming in but didn't know if my lights were on that shipment. They promised
to give me a call in a few hours. Nearly 24 hours later, nothing.

On a side note, my initial impressions about the shackles is now less than
stellar. The grease nipples, instead of being threaded in, are a press fit.
The nipples have a threaded end. They both fell out before ever making it
onto the Jeep.

Carl


"Kate" <svtkate@spam.filter.selby.ws> wrote in message
news:3pSgh.310$cB6.77@bignews7.bellsouth.net...
>
> "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message
> news:M4OdnWHrn7AIUB_YnZ2dnUVZ_qOpnZ2d@comcast.com. ..
>> On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 bulbs,
>> and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship
>> notoification with tracking information. The package arrived on 12/12.
>> Untill today, 12/15, I hadn't had a chance to go pick up the package from
>> my apartment complex.
>>
>> The package includes (2) XJ lift shackles. The packing list says the
>> headlamps and bulbs are on backorder. There was no mention of a backorder
>> on the web site.
>>
>> Now, before the flaming starts, I'm not complaining about the backorder.
>> That's fine. They only charged the payment for the shackles and have not
>> charged for the headlamps at this time. I order online and know that
>> processing and shipping takes time, so I order with enough time to
>> accomodate.
>>
>> What am I complaning about? It's been six full business days since I
>> placed my order on 12/6, and no one has bothered to call or e-mail and
>> tell me that my other items are on backorder.
>>
>> Am I wrong to expect to be notified when items I have purchased are on
>> backorder, and when the anticipated ship date is?
>>
>> All that being said, the shackles appear to be very high quality and were
>> very carefully and well packed. Bushings and grease nipples are
>> pre-installed.
>>
>> Carl
>
> Nope, I don't think you are wrong at all.
> I bought something from HomeDepot.com this past summer. Actually several
> somethings. One of the items I decided I didn't want and called them as I
> wanted to cancel the order. I was told to just refuse the delivery, which
> I did. It took me THREE MONTHS to get a refund. I had no luck with emails,
> not even the grouchy kind. It seems their emailing ahs been outsourced. I
> filed a dispute with my credit card company and within a week I had a
> refund ($235.00). I think it was a coincidence because when I called their
> 800 number the young lady told me aht I should have phoned sooner because
> that was all they needed to process my refund.
>
> Sooooooo where I'm going with this, call them. Don't rely on them to
> nitialize the communication. You have only one order to worry about, they
> have hundreds. Hopefully they can give you an ETA.
>
> Kate
>
>

Re: Rocky-Road outfitters update - Update #2
 

I called RRO about 20 minutes after the OP. They said they had a shipment
coming in but didn't know if my lights were on that shipment. They promised
to give me a call in a few hours. Nearly 24 hours later, nothing.

On a side note, my initial impressions about the shackles is now less than
stellar. The grease nipples, instead of being threaded in, are a press fit.
The nipples have a threaded end. They both fell out before ever making it
onto the Jeep.

Carl


"Kate" <svtkate@spam.filter.selby.ws> wrote in message
news:3pSgh.310$cB6.77@bignews7.bellsouth.net...
>
> "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message
> news:M4OdnWHrn7AIUB_YnZ2dnUVZ_qOpnZ2d@comcast.com. ..
>> On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 bulbs,
>> and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship
>> notoification with tracking information. The package arrived on 12/12.
>> Untill today, 12/15, I hadn't had a chance to go pick up the package from
>> my apartment complex.
>>
>> The package includes (2) XJ lift shackles. The packing list says the
>> headlamps and bulbs are on backorder. There was no mention of a backorder
>> on the web site.
>>
>> Now, before the flaming starts, I'm not complaining about the backorder.
>> That's fine. They only charged the payment for the shackles and have not
>> charged for the headlamps at this time. I order online and know that
>> processing and shipping takes time, so I order with enough time to
>> accomodate.
>>
>> What am I complaning about? It's been six full business days since I
>> placed my order on 12/6, and no one has bothered to call or e-mail and
>> tell me that my other items are on backorder.
>>
>> Am I wrong to expect to be notified when items I have purchased are on
>> backorder, and when the anticipated ship date is?
>>
>> All that being said, the shackles appear to be very high quality and were
>> very carefully and well packed. Bushings and grease nipples are
>> pre-installed.
>>
>> Carl
>
> Nope, I don't think you are wrong at all.
> I bought something from HomeDepot.com this past summer. Actually several
> somethings. One of the items I decided I didn't want and called them as I
> wanted to cancel the order. I was told to just refuse the delivery, which
> I did. It took me THREE MONTHS to get a refund. I had no luck with emails,
> not even the grouchy kind. It seems their emailing ahs been outsourced. I
> filed a dispute with my credit card company and within a week I had a
> refund ($235.00). I think it was a coincidence because when I called their
> 800 number the young lady told me aht I should have phoned sooner because
> that was all they needed to process my refund.
>
> Sooooooo where I'm going with this, call them. Don't rely on them to
> nitialize the communication. You have only one order to worry about, they
> have hundreds. Hopefully they can give you an ETA.
>
> Kate
>
>

Re: Rocky-Road outfitters update - Update #2
 

Are they made by 'stealhorse'?

Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
Canadian Off Road Trips Photos: Non members can still view!
Jan/06 http://www.imagestation.com/album/pi...?id=2115147590
(More Off Road album links at bottom of the view page)


Carl wrote:
>
> I called RRO about 20 minutes after the OP. They said they had a shipment
> coming in but didn't know if my lights were on that shipment. They promised
> to give me a call in a few hours. Nearly 24 hours later, nothing.
>
> On a side note, my initial impressions about the shackles is now less than
> stellar. The grease nipples, instead of being threaded in, are a press fit.
> The nipples have a threaded end. They both fell out before ever making it
> onto the Jeep.
>
> Carl
>
> "Kate" <svtkate@spam.filter.selby.ws> wrote in message
> news:3pSgh.310$cB6.77@bignews7.bellsouth.net...
> >
> > "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message
> > news:M4OdnWHrn7AIUB_YnZ2dnUVZ_qOpnZ2d@comcast.com. ..
> >> On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 bulbs,
> >> and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship
> >> notoification with tracking information. The package arrived on 12/12.
> >> Untill today, 12/15, I hadn't had a chance to go pick up the package from
> >> my apartment complex.
> >>
> >> The package includes (2) XJ lift shackles. The packing list says the
> >> headlamps and bulbs are on backorder. There was no mention of a backorder
> >> on the web site.
> >>
> >> Now, before the flaming starts, I'm not complaining about the backorder.
> >> That's fine. They only charged the payment for the shackles and have not
> >> charged for the headlamps at this time. I order online and know that
> >> processing and shipping takes time, so I order with enough time to
> >> accomodate.
> >>
> >> What am I complaning about? It's been six full business days since I
> >> placed my order on 12/6, and no one has bothered to call or e-mail and
> >> tell me that my other items are on backorder.
> >>
> >> Am I wrong to expect to be notified when items I have purchased are on
> >> backorder, and when the anticipated ship date is?
> >>
> >> All that being said, the shackles appear to be very high quality and were
> >> very carefully and well packed. Bushings and grease nipples are
> >> pre-installed.
> >>
> >> Carl
> >
> > Nope, I don't think you are wrong at all.
> > I bought something from HomeDepot.com this past summer. Actually several
> > somethings. One of the items I decided I didn't want and called them as I
> > wanted to cancel the order. I was told to just refuse the delivery, which
> > I did. It took me THREE MONTHS to get a refund. I had no luck with emails,
> > not even the grouchy kind. It seems their emailing ahs been outsourced. I
> > filed a dispute with my credit card company and within a week I had a
> > refund ($235.00). I think it was a coincidence because when I called their
> > 800 number the young lady told me aht I should have phoned sooner because
> > that was all they needed to process my refund.
> >
> > Sooooooo where I'm going with this, call them. Don't rely on them to
> > nitialize the communication. You have only one order to worry about, they
> > have hundreds. Hopefully they can give you an ETA.
> >
> > Kate
> >
> >

Re: Rocky-Road outfitters update - Update #2
 

Are they made by 'stealhorse'?

Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
Canadian Off Road Trips Photos: Non members can still view!
Jan/06 http://www.imagestation.com/album/pi...?id=2115147590
(More Off Road album links at bottom of the view page)


Carl wrote:
>
> I called RRO about 20 minutes after the OP. They said they had a shipment
> coming in but didn't know if my lights were on that shipment. They promised
> to give me a call in a few hours. Nearly 24 hours later, nothing.
>
> On a side note, my initial impressions about the shackles is now less than
> stellar. The grease nipples, instead of being threaded in, are a press fit.
> The nipples have a threaded end. They both fell out before ever making it
> onto the Jeep.
>
> Carl
>
> "Kate" <svtkate@spam.filter.selby.ws> wrote in message
> news:3pSgh.310$cB6.77@bignews7.bellsouth.net...
> >
> > "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message
> > news:M4OdnWHrn7AIUB_YnZ2dnUVZ_qOpnZ2d@comcast.com. ..
> >> On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 bulbs,
> >> and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship
> >> notoification with tracking information. The package arrived on 12/12.
> >> Untill today, 12/15, I hadn't had a chance to go pick up the package from
> >> my apartment complex.
> >>
> >> The package includes (2) XJ lift shackles. The packing list says the
> >> headlamps and bulbs are on backorder. There was no mention of a backorder
> >> on the web site.
> >>
> >> Now, before the flaming starts, I'm not complaining about the backorder.
> >> That's fine. They only charged the payment for the shackles and have not
> >> charged for the headlamps at this time. I order online and know that
> >> processing and shipping takes time, so I order with enough time to
> >> accomodate.
> >>
> >> What am I complaning about? It's been six full business days since I
> >> placed my order on 12/6, and no one has bothered to call or e-mail and
> >> tell me that my other items are on backorder.
> >>
> >> Am I wrong to expect to be notified when items I have purchased are on
> >> backorder, and when the anticipated ship date is?
> >>
> >> All that being said, the shackles appear to be very high quality and were
> >> very carefully and well packed. Bushings and grease nipples are
> >> pre-installed.
> >>
> >> Carl
> >
> > Nope, I don't think you are wrong at all.
> > I bought something from HomeDepot.com this past summer. Actually several
> > somethings. One of the items I decided I didn't want and called them as I
> > wanted to cancel the order. I was told to just refuse the delivery, which
> > I did. It took me THREE MONTHS to get a refund. I had no luck with emails,
> > not even the grouchy kind. It seems their emailing ahs been outsourced. I
> > filed a dispute with my credit card company and within a week I had a
> > refund ($235.00). I think it was a coincidence because when I called their
> > 800 number the young lady told me aht I should have phoned sooner because
> > that was all they needed to process my refund.
> >
> > Sooooooo where I'm going with this, call them. Don't rely on them to
> > nitialize the communication. You have only one order to worry about, they
> > have hundreds. Hopefully they can give you an ETA.
> >
> > Kate
> >
> >

Re: Rocky-Road outfitters update - Update #2
 

Are they made by 'stealhorse'?

Mike
86/00 CJ7 Laredo, 33x9.5 BFG Muds, 'glass nose to tail in '00
88 Cherokee 235 BFG AT's
Canadian Off Road Trips Photos: Non members can still view!
Jan/06 http://www.imagestation.com/album/pi...?id=2115147590
(More Off Road album links at bottom of the view page)


Carl wrote:
>
> I called RRO about 20 minutes after the OP. They said they had a shipment
> coming in but didn't know if my lights were on that shipment. They promised
> to give me a call in a few hours. Nearly 24 hours later, nothing.
>
> On a side note, my initial impressions about the shackles is now less than
> stellar. The grease nipples, instead of being threaded in, are a press fit.
> The nipples have a threaded end. They both fell out before ever making it
> onto the Jeep.
>
> Carl
>
> "Kate" <svtkate@spam.filter.selby.ws> wrote in message
> news:3pSgh.310$cB6.77@bignews7.bellsouth.net...
> >
> > "Carl" <carlsaiyed@hotmailREMOVE.com> wrote in message
> > news:M4OdnWHrn7AIUB_YnZ2dnUVZ_qOpnZ2d@comcast.com. ..
> >> On 12/6 I placed and order for two IPF headlamp lenses, two IPF h4 bulbs,
> >> and two XJ lift shackles. On 12/11, I recieved an e-mail from UPS ship
> >> notoification with tracking information. The package arrived on 12/12.
> >> Untill today, 12/15, I hadn't had a chance to go pick up the package from
> >> my apartment complex.
> >>
> >> The package includes (2) XJ lift shackles. The packing list says the
> >> headlamps and bulbs are on backorder. There was no mention of a backorder
> >> on the web site.
> >>
> >> Now, before the flaming starts, I'm not complaining about the backorder.
> >> That's fine. They only charged the payment for the shackles and have not
> >> charged for the headlamps at this time. I order online and know that
> >> processing and shipping takes time, so I order with enough time to
> >> accomodate.
> >>
> >> What am I complaning about? It's been six full business days since I
> >> placed my order on 12/6, and no one has bothered to call or e-mail and
> >> tell me that my other items are on backorder.
> >>
> >> Am I wrong to expect to be notified when items I have purchased are on
> >> backorder, and when the anticipated ship date is?
> >>
> >> All that being said, the shackles appear to be very high quality and were
> >> very carefully and well packed. Bushings and grease nipples are
> >> pre-installed.
> >>
> >> Carl
> >
> > Nope, I don't think you are wrong at all.
> > I bought something from HomeDepot.com this past summer. Actually several
> > somethings. One of the items I decided I didn't want and called them as I
> > wanted to cancel the order. I was told to just refuse the delivery, which
> > I did. It took me THREE MONTHS to get a refund. I had no luck with emails,
> > not even the grouchy kind. It seems their emailing ahs been outsourced. I
> > filed a dispute with my credit card company and within a week I had a
> > refund ($235.00). I think it was a coincidence because when I called their
> > 800 number the young lady told me aht I should have phoned sooner because
> > that was all they needed to process my refund.
> >
> > Sooooooo where I'm going with this, call them. Don't rely on them to
> > nitialize the communication. You have only one order to worry about, they
> > have hundreds. Hopefully they can give you an ETA.
> >
> > Kate
> >
> >