This is what I was thinking. Work with your credit card company to dispute
the charge if you did not get what you ordered.
Tomes

"billy ray" <billy_ray@fuseSPAM.net> wrote in message
news:27c54$43d3a10e$4831b233$9868@FUSE.NET...
> If you used a Credit Card (not Debit) you can have Visa or Master Card
> intervene for you.
>
> Send them a letter describing the problem and what the response from the
> retailer was. Temporarily they will remove the charge from your bill and
> if their investigation is in your favor they will remove it entirely.
>
>
> "Earle Horton" <nurse--NOSPAM--busters@msn.com> wrote in message
> news:43d36d79$0$31812$a82e2bb9@reader.athenanews.c om...
>> By any legal theory I can think of, Quadratec is legally liable for
>> delivering the wrong parts, whether they think it is "their fault" or
>> not.
>> By drop shipping and selling non-stocked parts, they assumed
>> responsibility
>> for the manufacturer's proper actions. That is what Judge Judy would
>> say.
>> They are not doing this as "a favor" to either you or the manufacturer,
>> and
>> their profit puts them in the position of responsibility for satisfactory
>> performance.
>>
>> You have two choices. One, you could insist on your rights, and ask for
>> a
>> refund or the right parts to be shipped. Two, you could do as Coasty
>> suggests, use what is in the box, and make up the difference using
>> locally
>> fabricated parts. Two is probably the more realistic choice.
>>
>> Earle
>>
>> "QuickTruck" <QuickTruck@Aol.Com> wrote in message
>> news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
>>> Hey Everyone,
>>> Once again Quadratec has dropped the ball for me. Two months ago I
>>> ordered body mount channels because mine are shot. I need to replace
>>> the body mounts and metal channels that go to the frame. Only place I
>>> could find the channels was Quadratec. After a few bad experiences
>>> (wrong parts, poor phone service) I was skeptical but I can't find them
>>> anywhere else. Plus they're in PA so my stuff is usually here in 2
>>> days or less. Not these. I called a month ago to see where they were.
>>> Turns out these channels are shipped from the manufacturer, not
>>> stocked. So shipping is up to the manufacturer. So they finally get
>>> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
>>> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
>>> guessing)in the box. Quadratec says not their fault, they obviously
>>> ordered the right stuff, no returns since non-stocked. I don't even
>>> know who the manufacturer is! So far no help. And I'm stuck with a
>>> set that won't do what i need.... i need all 8 pieces.
>>> Anyone know where else I might find these? Anyone with a CJ7 need a
>>> set? New in box!!!
>>>
>>> Sorry for ranting,
>>> Don W
>>>
>>
>>
>
>

 

Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain only
fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
aggrivation, but i learned a valuable lesson; To avoid Quadratec!
I'll see what my local steel shop can fab for me (they made a hell of a
crossmember for me).

Thanks for the advice!
Don W

 

Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain only
fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
aggrivation, but i learned a valuable lesson; To avoid Quadratec!
I'll see what my local steel shop can fab for me (they made a hell of a
crossmember for me).

Thanks for the advice!
Don W

 

Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain only
fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
aggrivation, but i learned a valuable lesson; To avoid Quadratec!
I'll see what my local steel shop can fab for me (they made a hell of a
crossmember for me).

Thanks for the advice!
Don W

 

Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain
cover only fit the 304, not a 360 or 401). Sure it cost me a few bucks
and some aggrivation, but i learned a valuable lesson; To avoid
Quadratec! I'll see what my local steel shop can fab for me (they made
a hell of a crossmember for me).

Thanks for the advice!
Don W

 

Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain
cover only fit the 304, not a 360 or 401). Sure it cost me a few bucks
and some aggrivation, but i learned a valuable lesson; To avoid
Quadratec! I'll see what my local steel shop can fab for me (they made
a hell of a crossmember for me).

Thanks for the advice!
Don W

 

Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain
cover only fit the 304, not a 360 or 401). Sure it cost me a few bucks
and some aggrivation, but i learned a valuable lesson; To avoid
Quadratec! I'll see what my local steel shop can fab for me (they made
a hell of a crossmember for me).

Thanks for the advice!
Don W

 

Another company shipped me the wrong part once. Once the service
representative figured out what had happened, UPS came to my door to pick it
up. All I had to do was put it back in the original box and tape it up for
them.

Earle

"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1138065028.467442.81130@z14g2000cwz.googlegro ups.com...
> Thanks for all the replies everyone.
> Since Q-Tec has now said they will exchange the CJ7 set for the
> Scrambler set if I pay to ship them back. They also couldn't tell me
> how long I will be waiting for the correct set. So i told them not to
> look for them anytime soon. I understand the sales rep can only do so
> much, but i reached my limit with this company. From wrong parts to
> poor technical assistance (one guy told me the AMC v8 timing chain only
> fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
> aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> I'll see what my local steel shop can fab for me (they made a hell of a
> crossmember for me).
>
> Thanks for the advice!
> Don W
>

 

Another company shipped me the wrong part once. Once the service
representative figured out what had happened, UPS came to my door to pick it
up. All I had to do was put it back in the original box and tape it up for
them.

Earle

"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1138065028.467442.81130@z14g2000cwz.googlegro ups.com...
> Thanks for all the replies everyone.
> Since Q-Tec has now said they will exchange the CJ7 set for the
> Scrambler set if I pay to ship them back. They also couldn't tell me
> how long I will be waiting for the correct set. So i told them not to
> look for them anytime soon. I understand the sales rep can only do so
> much, but i reached my limit with this company. From wrong parts to
> poor technical assistance (one guy told me the AMC v8 timing chain only
> fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
> aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> I'll see what my local steel shop can fab for me (they made a hell of a
> crossmember for me).
>
> Thanks for the advice!
> Don W
>

 

Another company shipped me the wrong part once. Once the service
representative figured out what had happened, UPS came to my door to pick it
up. All I had to do was put it back in the original box and tape it up for
them.

Earle

"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1138065028.467442.81130@z14g2000cwz.googlegro ups.com...
> Thanks for all the replies everyone.
> Since Q-Tec has now said they will exchange the CJ7 set for the
> Scrambler set if I pay to ship them back. They also couldn't tell me
> how long I will be waiting for the correct set. So i told them not to
> look for them anytime soon. I understand the sales rep can only do so
> much, but i reached my limit with this company. From wrong parts to
> poor technical assistance (one guy told me the AMC v8 timing chain only
> fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
> aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> I'll see what my local steel shop can fab for me (they made a hell of a
> crossmember for me).
>
> Thanks for the advice!
> Don W
>