(More) Bad luck with Quadratec
#31
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
This is what I was thinking. Work with your credit card company to dispute
the charge if you did not get what you ordered.
Tomes
"billy ray" <billy_ray@fuseSPAM.net> wrote in message
news:27c54$43d3a10e$4831b233$9868@FUSE.NET...
> If you used a Credit Card (not Debit) you can have Visa or Master Card
> intervene for you.
>
> Send them a letter describing the problem and what the response from the
> retailer was. Temporarily they will remove the charge from your bill and
> if their investigation is in your favor they will remove it entirely.
>
>
> "Earle Horton" <nurse--NOSPAM--busters@msn.com> wrote in message
> news:43d36d79$0$31812$a82e2bb9@reader.athenanews.c om...
>> By any legal theory I can think of, Quadratec is legally liable for
>> delivering the wrong parts, whether they think it is "their fault" or
>> not.
>> By drop shipping and selling non-stocked parts, they assumed
>> responsibility
>> for the manufacturer's proper actions. That is what Judge Judy would
>> say.
>> They are not doing this as "a favor" to either you or the manufacturer,
>> and
>> their profit puts them in the position of responsibility for satisfactory
>> performance.
>>
>> You have two choices. One, you could insist on your rights, and ask for
>> a
>> refund or the right parts to be shipped. Two, you could do as Coasty
>> suggests, use what is in the box, and make up the difference using
>> locally
>> fabricated parts. Two is probably the more realistic choice.
>>
>> Earle
>>
>> "QuickTruck" <QuickTruck@Aol.Com> wrote in message
>> news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
>>> Hey Everyone,
>>> Once again Quadratec has dropped the ball for me. Two months ago I
>>> ordered body mount channels because mine are shot. I need to replace
>>> the body mounts and metal channels that go to the frame. Only place I
>>> could find the channels was Quadratec. After a few bad experiences
>>> (wrong parts, poor phone service) I was skeptical but I can't find them
>>> anywhere else. Plus they're in PA so my stuff is usually here in 2
>>> days or less. Not these. I called a month ago to see where they were.
>>> Turns out these channels are shipped from the manufacturer, not
>>> stocked. So shipping is up to the manufacturer. So they finally get
>>> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
>>> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
>>> guessing)in the box. Quadratec says not their fault, they obviously
>>> ordered the right stuff, no returns since non-stocked. I don't even
>>> know who the manufacturer is! So far no help. And I'm stuck with a
>>> set that won't do what i need.... i need all 8 pieces.
>>> Anyone know where else I might find these? Anyone with a CJ7 need a
>>> set? New in box!!!
>>>
>>> Sorry for ranting,
>>> Don W
>>>
>>
>>
>
>
the charge if you did not get what you ordered.
Tomes
"billy ray" <billy_ray@fuseSPAM.net> wrote in message
news:27c54$43d3a10e$4831b233$9868@FUSE.NET...
> If you used a Credit Card (not Debit) you can have Visa or Master Card
> intervene for you.
>
> Send them a letter describing the problem and what the response from the
> retailer was. Temporarily they will remove the charge from your bill and
> if their investigation is in your favor they will remove it entirely.
>
>
> "Earle Horton" <nurse--NOSPAM--busters@msn.com> wrote in message
> news:43d36d79$0$31812$a82e2bb9@reader.athenanews.c om...
>> By any legal theory I can think of, Quadratec is legally liable for
>> delivering the wrong parts, whether they think it is "their fault" or
>> not.
>> By drop shipping and selling non-stocked parts, they assumed
>> responsibility
>> for the manufacturer's proper actions. That is what Judge Judy would
>> say.
>> They are not doing this as "a favor" to either you or the manufacturer,
>> and
>> their profit puts them in the position of responsibility for satisfactory
>> performance.
>>
>> You have two choices. One, you could insist on your rights, and ask for
>> a
>> refund or the right parts to be shipped. Two, you could do as Coasty
>> suggests, use what is in the box, and make up the difference using
>> locally
>> fabricated parts. Two is probably the more realistic choice.
>>
>> Earle
>>
>> "QuickTruck" <QuickTruck@Aol.Com> wrote in message
>> news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
>>> Hey Everyone,
>>> Once again Quadratec has dropped the ball for me. Two months ago I
>>> ordered body mount channels because mine are shot. I need to replace
>>> the body mounts and metal channels that go to the frame. Only place I
>>> could find the channels was Quadratec. After a few bad experiences
>>> (wrong parts, poor phone service) I was skeptical but I can't find them
>>> anywhere else. Plus they're in PA so my stuff is usually here in 2
>>> days or less. Not these. I called a month ago to see where they were.
>>> Turns out these channels are shipped from the manufacturer, not
>>> stocked. So shipping is up to the manufacturer. So they finally get
>>> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
>>> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
>>> guessing)in the box. Quadratec says not their fault, they obviously
>>> ordered the right stuff, no returns since non-stocked. I don't even
>>> know who the manufacturer is! So far no help. And I'm stuck with a
>>> set that won't do what i need.... i need all 8 pieces.
>>> Anyone know where else I might find these? Anyone with a CJ7 need a
>>> set? New in box!!!
>>>
>>> Sorry for ranting,
>>> Don W
>>>
>>
>>
>
>
#32
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain only
fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
aggrivation, but i learned a valuable lesson; To avoid Quadratec!
I'll see what my local steel shop can fab for me (they made a hell of a
crossmember for me).
Thanks for the advice!
Don W
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain only
fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
aggrivation, but i learned a valuable lesson; To avoid Quadratec!
I'll see what my local steel shop can fab for me (they made a hell of a
crossmember for me).
Thanks for the advice!
Don W
#33
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain only
fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
aggrivation, but i learned a valuable lesson; To avoid Quadratec!
I'll see what my local steel shop can fab for me (they made a hell of a
crossmember for me).
Thanks for the advice!
Don W
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain only
fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
aggrivation, but i learned a valuable lesson; To avoid Quadratec!
I'll see what my local steel shop can fab for me (they made a hell of a
crossmember for me).
Thanks for the advice!
Don W
#34
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain only
fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
aggrivation, but i learned a valuable lesson; To avoid Quadratec!
I'll see what my local steel shop can fab for me (they made a hell of a
crossmember for me).
Thanks for the advice!
Don W
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain only
fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
aggrivation, but i learned a valuable lesson; To avoid Quadratec!
I'll see what my local steel shop can fab for me (they made a hell of a
crossmember for me).
Thanks for the advice!
Don W
#35
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain
cover only fit the 304, not a 360 or 401). Sure it cost me a few bucks
and some aggrivation, but i learned a valuable lesson; To avoid
Quadratec! I'll see what my local steel shop can fab for me (they made
a hell of a crossmember for me).
Thanks for the advice!
Don W
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain
cover only fit the 304, not a 360 or 401). Sure it cost me a few bucks
and some aggrivation, but i learned a valuable lesson; To avoid
Quadratec! I'll see what my local steel shop can fab for me (they made
a hell of a crossmember for me).
Thanks for the advice!
Don W
#36
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain
cover only fit the 304, not a 360 or 401). Sure it cost me a few bucks
and some aggrivation, but i learned a valuable lesson; To avoid
Quadratec! I'll see what my local steel shop can fab for me (they made
a hell of a crossmember for me).
Thanks for the advice!
Don W
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain
cover only fit the 304, not a 360 or 401). Sure it cost me a few bucks
and some aggrivation, but i learned a valuable lesson; To avoid
Quadratec! I'll see what my local steel shop can fab for me (they made
a hell of a crossmember for me).
Thanks for the advice!
Don W
#37
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
Thanks for all the replies everyone.
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain
cover only fit the 304, not a 360 or 401). Sure it cost me a few bucks
and some aggrivation, but i learned a valuable lesson; To avoid
Quadratec! I'll see what my local steel shop can fab for me (they made
a hell of a crossmember for me).
Thanks for the advice!
Don W
Since Q-Tec has now said they will exchange the CJ7 set for the
Scrambler set if I pay to ship them back. They also couldn't tell me
how long I will be waiting for the correct set. So i told them not to
look for them anytime soon. I understand the sales rep can only do so
much, but i reached my limit with this company. From wrong parts to
poor technical assistance (one guy told me the AMC v8 timing chain
cover only fit the 304, not a 360 or 401). Sure it cost me a few bucks
and some aggrivation, but i learned a valuable lesson; To avoid
Quadratec! I'll see what my local steel shop can fab for me (they made
a hell of a crossmember for me).
Thanks for the advice!
Don W
#38
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
Another company shipped me the wrong part once. Once the service
representative figured out what had happened, UPS came to my door to pick it
up. All I had to do was put it back in the original box and tape it up for
them.
Earle
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1138065028.467442.81130@z14g2000cwz.googlegro ups.com...
> Thanks for all the replies everyone.
> Since Q-Tec has now said they will exchange the CJ7 set for the
> Scrambler set if I pay to ship them back. They also couldn't tell me
> how long I will be waiting for the correct set. So i told them not to
> look for them anytime soon. I understand the sales rep can only do so
> much, but i reached my limit with this company. From wrong parts to
> poor technical assistance (one guy told me the AMC v8 timing chain only
> fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
> aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> I'll see what my local steel shop can fab for me (they made a hell of a
> crossmember for me).
>
> Thanks for the advice!
> Don W
>
representative figured out what had happened, UPS came to my door to pick it
up. All I had to do was put it back in the original box and tape it up for
them.
Earle
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1138065028.467442.81130@z14g2000cwz.googlegro ups.com...
> Thanks for all the replies everyone.
> Since Q-Tec has now said they will exchange the CJ7 set for the
> Scrambler set if I pay to ship them back. They also couldn't tell me
> how long I will be waiting for the correct set. So i told them not to
> look for them anytime soon. I understand the sales rep can only do so
> much, but i reached my limit with this company. From wrong parts to
> poor technical assistance (one guy told me the AMC v8 timing chain only
> fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
> aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> I'll see what my local steel shop can fab for me (they made a hell of a
> crossmember for me).
>
> Thanks for the advice!
> Don W
>
#39
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
Another company shipped me the wrong part once. Once the service
representative figured out what had happened, UPS came to my door to pick it
up. All I had to do was put it back in the original box and tape it up for
them.
Earle
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1138065028.467442.81130@z14g2000cwz.googlegro ups.com...
> Thanks for all the replies everyone.
> Since Q-Tec has now said they will exchange the CJ7 set for the
> Scrambler set if I pay to ship them back. They also couldn't tell me
> how long I will be waiting for the correct set. So i told them not to
> look for them anytime soon. I understand the sales rep can only do so
> much, but i reached my limit with this company. From wrong parts to
> poor technical assistance (one guy told me the AMC v8 timing chain only
> fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
> aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> I'll see what my local steel shop can fab for me (they made a hell of a
> crossmember for me).
>
> Thanks for the advice!
> Don W
>
representative figured out what had happened, UPS came to my door to pick it
up. All I had to do was put it back in the original box and tape it up for
them.
Earle
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1138065028.467442.81130@z14g2000cwz.googlegro ups.com...
> Thanks for all the replies everyone.
> Since Q-Tec has now said they will exchange the CJ7 set for the
> Scrambler set if I pay to ship them back. They also couldn't tell me
> how long I will be waiting for the correct set. So i told them not to
> look for them anytime soon. I understand the sales rep can only do so
> much, but i reached my limit with this company. From wrong parts to
> poor technical assistance (one guy told me the AMC v8 timing chain only
> fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
> aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> I'll see what my local steel shop can fab for me (they made a hell of a
> crossmember for me).
>
> Thanks for the advice!
> Don W
>
#40
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
Another company shipped me the wrong part once. Once the service
representative figured out what had happened, UPS came to my door to pick it
up. All I had to do was put it back in the original box and tape it up for
them.
Earle
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1138065028.467442.81130@z14g2000cwz.googlegro ups.com...
> Thanks for all the replies everyone.
> Since Q-Tec has now said they will exchange the CJ7 set for the
> Scrambler set if I pay to ship them back. They also couldn't tell me
> how long I will be waiting for the correct set. So i told them not to
> look for them anytime soon. I understand the sales rep can only do so
> much, but i reached my limit with this company. From wrong parts to
> poor technical assistance (one guy told me the AMC v8 timing chain only
> fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
> aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> I'll see what my local steel shop can fab for me (they made a hell of a
> crossmember for me).
>
> Thanks for the advice!
> Don W
>
representative figured out what had happened, UPS came to my door to pick it
up. All I had to do was put it back in the original box and tape it up for
them.
Earle
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1138065028.467442.81130@z14g2000cwz.googlegro ups.com...
> Thanks for all the replies everyone.
> Since Q-Tec has now said they will exchange the CJ7 set for the
> Scrambler set if I pay to ship them back. They also couldn't tell me
> how long I will be waiting for the correct set. So i told them not to
> look for them anytime soon. I understand the sales rep can only do so
> much, but i reached my limit with this company. From wrong parts to
> poor technical assistance (one guy told me the AMC v8 timing chain only
> fit the 304, not a 360 or 401). Sure it cost me a few bucks and some
> aggrivation, but i learned a valuable lesson; To avoid Quadratec!
> I'll see what my local steel shop can fab for me (they made a hell of a
> crossmember for me).
>
> Thanks for the advice!
> Don W
>