DC customer service
10-08-2003, 03:47 PM
#11
Guest
Posts: n/a
Re: DC customer service
The best thing I ever did to my '98 neon was drive it into a pole. Had the
same ECU and head gasket issues too.
"Eric" <gymrat@***.net> wrote in message
news:ZEJgb.1240$y_4.649@news2.central.***.net...
> I had a 98 Neon. Dealer changed my oil (first oil change -- brand new
car)
> and left the oil cap off. I was leaving from the dealer to Houston that
> morning... got back and told them what happened. Guess what their
response
> was -- bring it in and we'll wipe up any mess. Not check out the engine.
> Nothing. Then, 6 months later, my computer goes bonkers. I'm in Chorpus
> Christi (about 2 hours from home) and the car is dying. Called the dealer
> and they said to try and get it home. I limped home only to find out this
> was a known issue (the ecu's were going nuts on that model) and they were
> just letting them break without calling people. I drove for 2.5 hours on
3
> cylinders. Fun! Oh, and I had it in 7 or so times for the same problem
> (they claimed different fix to avoid lemon law) in the first year. The
> thing had a new front end (again) by the time I was done.
>
> Needless to say.. I traded that car in the next year. It was nice,
though.
> Would have kept it if I thought it would have lasted another 30k miles.
>
> Eric
> 99 TJ SE
> "GMP News" <ing@gmpexpress.notnow.net> wrote in message
> news:W0Jgb.2923$b74.45563@news.uswest.net...
> > Don't everyone respond at once!!! hehe
> >
> > Greg
> >
> > "David C. Moller" <dmoller@verizon.net> wrote in message
> > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com...
> > > Had an interesting experience with DC's customer service recently. The
> > > head gasket on my wife's 98 Neon was starting to go south, so I
> > > brought it in to the dealership (I *hate* working on that Neon).
> > > ~$1052 later and it was good as new. Anyway, turns out that this is a
> > > common problem with the pre '99 Neons, and they have an improved
> > > design now that doesn't fail (sounds like the pre '00 exhaust manifold
> > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line,
> > > and they are reimbursing us $800 of the total cost. Just figured it
> > > was fair to relate a good customer service experience from DC since we
> > > mostly only hear about the bad ones.
> > >
> > > Dave
> > > http://home1.gte.net/res0p2es/david/index.htm
> >
> >
>
>
same ECU and head gasket issues too.
"Eric" <gymrat@***.net> wrote in message
news:ZEJgb.1240$y_4.649@news2.central.***.net...
> I had a 98 Neon. Dealer changed my oil (first oil change -- brand new
car)
> and left the oil cap off. I was leaving from the dealer to Houston that
> morning... got back and told them what happened. Guess what their
response
> was -- bring it in and we'll wipe up any mess. Not check out the engine.
> Nothing. Then, 6 months later, my computer goes bonkers. I'm in Chorpus
> Christi (about 2 hours from home) and the car is dying. Called the dealer
> and they said to try and get it home. I limped home only to find out this
> was a known issue (the ecu's were going nuts on that model) and they were
> just letting them break without calling people. I drove for 2.5 hours on
3
> cylinders. Fun! Oh, and I had it in 7 or so times for the same problem
> (they claimed different fix to avoid lemon law) in the first year. The
> thing had a new front end (again) by the time I was done.
>
> Needless to say.. I traded that car in the next year. It was nice,
though.
> Would have kept it if I thought it would have lasted another 30k miles.
>
> Eric
> 99 TJ SE
> "GMP News" <ing@gmpexpress.notnow.net> wrote in message
> news:W0Jgb.2923$b74.45563@news.uswest.net...
> > Don't everyone respond at once!!! hehe
> >
> > Greg
> >
> > "David C. Moller" <dmoller@verizon.net> wrote in message
> > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com...
> > > Had an interesting experience with DC's customer service recently. The
> > > head gasket on my wife's 98 Neon was starting to go south, so I
> > > brought it in to the dealership (I *hate* working on that Neon).
> > > ~$1052 later and it was good as new. Anyway, turns out that this is a
> > > common problem with the pre '99 Neons, and they have an improved
> > > design now that doesn't fail (sounds like the pre '00 exhaust manifold
> > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line,
> > > and they are reimbursing us $800 of the total cost. Just figured it
> > > was fair to relate a good customer service experience from DC since we
> > > mostly only hear about the bad ones.
> > >
> > > Dave
> > > http://home1.gte.net/res0p2es/david/index.htm
> >
> >
>
>
10-08-2003, 03:47 PM
#12
Guest
Posts: n/a
Re: DC customer service
The best thing I ever did to my '98 neon was drive it into a pole. Had the
same ECU and head gasket issues too.
"Eric" <gymrat@***.net> wrote in message
news:ZEJgb.1240$y_4.649@news2.central.***.net...
> I had a 98 Neon. Dealer changed my oil (first oil change -- brand new
car)
> and left the oil cap off. I was leaving from the dealer to Houston that
> morning... got back and told them what happened. Guess what their
response
> was -- bring it in and we'll wipe up any mess. Not check out the engine.
> Nothing. Then, 6 months later, my computer goes bonkers. I'm in Chorpus
> Christi (about 2 hours from home) and the car is dying. Called the dealer
> and they said to try and get it home. I limped home only to find out this
> was a known issue (the ecu's were going nuts on that model) and they were
> just letting them break without calling people. I drove for 2.5 hours on
3
> cylinders. Fun! Oh, and I had it in 7 or so times for the same problem
> (they claimed different fix to avoid lemon law) in the first year. The
> thing had a new front end (again) by the time I was done.
>
> Needless to say.. I traded that car in the next year. It was nice,
though.
> Would have kept it if I thought it would have lasted another 30k miles.
>
> Eric
> 99 TJ SE
> "GMP News" <ing@gmpexpress.notnow.net> wrote in message
> news:W0Jgb.2923$b74.45563@news.uswest.net...
> > Don't everyone respond at once!!! hehe
> >
> > Greg
> >
> > "David C. Moller" <dmoller@verizon.net> wrote in message
> > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com...
> > > Had an interesting experience with DC's customer service recently. The
> > > head gasket on my wife's 98 Neon was starting to go south, so I
> > > brought it in to the dealership (I *hate* working on that Neon).
> > > ~$1052 later and it was good as new. Anyway, turns out that this is a
> > > common problem with the pre '99 Neons, and they have an improved
> > > design now that doesn't fail (sounds like the pre '00 exhaust manifold
> > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line,
> > > and they are reimbursing us $800 of the total cost. Just figured it
> > > was fair to relate a good customer service experience from DC since we
> > > mostly only hear about the bad ones.
> > >
> > > Dave
> > > http://home1.gte.net/res0p2es/david/index.htm
> >
> >
>
>
same ECU and head gasket issues too.
"Eric" <gymrat@***.net> wrote in message
news:ZEJgb.1240$y_4.649@news2.central.***.net...
> I had a 98 Neon. Dealer changed my oil (first oil change -- brand new
car)
> and left the oil cap off. I was leaving from the dealer to Houston that
> morning... got back and told them what happened. Guess what their
response
> was -- bring it in and we'll wipe up any mess. Not check out the engine.
> Nothing. Then, 6 months later, my computer goes bonkers. I'm in Chorpus
> Christi (about 2 hours from home) and the car is dying. Called the dealer
> and they said to try and get it home. I limped home only to find out this
> was a known issue (the ecu's were going nuts on that model) and they were
> just letting them break without calling people. I drove for 2.5 hours on
3
> cylinders. Fun! Oh, and I had it in 7 or so times for the same problem
> (they claimed different fix to avoid lemon law) in the first year. The
> thing had a new front end (again) by the time I was done.
>
> Needless to say.. I traded that car in the next year. It was nice,
though.
> Would have kept it if I thought it would have lasted another 30k miles.
>
> Eric
> 99 TJ SE
> "GMP News" <ing@gmpexpress.notnow.net> wrote in message
> news:W0Jgb.2923$b74.45563@news.uswest.net...
> > Don't everyone respond at once!!! hehe
> >
> > Greg
> >
> > "David C. Moller" <dmoller@verizon.net> wrote in message
> > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com...
> > > Had an interesting experience with DC's customer service recently. The
> > > head gasket on my wife's 98 Neon was starting to go south, so I
> > > brought it in to the dealership (I *hate* working on that Neon).
> > > ~$1052 later and it was good as new. Anyway, turns out that this is a
> > > common problem with the pre '99 Neons, and they have an improved
> > > design now that doesn't fail (sounds like the pre '00 exhaust manifold
> > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line,
> > > and they are reimbursing us $800 of the total cost. Just figured it
> > > was fair to relate a good customer service experience from DC since we
> > > mostly only hear about the bad ones.
> > >
> > > Dave
> > > http://home1.gte.net/res0p2es/david/index.htm
> >
> >
>
>
10-08-2003, 03:47 PM
#13
Guest
Posts: n/a
Re: DC customer service
The best thing I ever did to my '98 neon was drive it into a pole. Had the
same ECU and head gasket issues too.
"Eric" <gymrat@***.net> wrote in message
news:ZEJgb.1240$y_4.649@news2.central.***.net...
> I had a 98 Neon. Dealer changed my oil (first oil change -- brand new
car)
> and left the oil cap off. I was leaving from the dealer to Houston that
> morning... got back and told them what happened. Guess what their
response
> was -- bring it in and we'll wipe up any mess. Not check out the engine.
> Nothing. Then, 6 months later, my computer goes bonkers. I'm in Chorpus
> Christi (about 2 hours from home) and the car is dying. Called the dealer
> and they said to try and get it home. I limped home only to find out this
> was a known issue (the ecu's were going nuts on that model) and they were
> just letting them break without calling people. I drove for 2.5 hours on
3
> cylinders. Fun! Oh, and I had it in 7 or so times for the same problem
> (they claimed different fix to avoid lemon law) in the first year. The
> thing had a new front end (again) by the time I was done.
>
> Needless to say.. I traded that car in the next year. It was nice,
though.
> Would have kept it if I thought it would have lasted another 30k miles.
>
> Eric
> 99 TJ SE
> "GMP News" <ing@gmpexpress.notnow.net> wrote in message
> news:W0Jgb.2923$b74.45563@news.uswest.net...
> > Don't everyone respond at once!!! hehe
> >
> > Greg
> >
> > "David C. Moller" <dmoller@verizon.net> wrote in message
> > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com...
> > > Had an interesting experience with DC's customer service recently. The
> > > head gasket on my wife's 98 Neon was starting to go south, so I
> > > brought it in to the dealership (I *hate* working on that Neon).
> > > ~$1052 later and it was good as new. Anyway, turns out that this is a
> > > common problem with the pre '99 Neons, and they have an improved
> > > design now that doesn't fail (sounds like the pre '00 exhaust manifold
> > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line,
> > > and they are reimbursing us $800 of the total cost. Just figured it
> > > was fair to relate a good customer service experience from DC since we
> > > mostly only hear about the bad ones.
> > >
> > > Dave
> > > http://home1.gte.net/res0p2es/david/index.htm
> >
> >
>
>
same ECU and head gasket issues too.
"Eric" <gymrat@***.net> wrote in message
news:ZEJgb.1240$y_4.649@news2.central.***.net...
> I had a 98 Neon. Dealer changed my oil (first oil change -- brand new
car)
> and left the oil cap off. I was leaving from the dealer to Houston that
> morning... got back and told them what happened. Guess what their
response
> was -- bring it in and we'll wipe up any mess. Not check out the engine.
> Nothing. Then, 6 months later, my computer goes bonkers. I'm in Chorpus
> Christi (about 2 hours from home) and the car is dying. Called the dealer
> and they said to try and get it home. I limped home only to find out this
> was a known issue (the ecu's were going nuts on that model) and they were
> just letting them break without calling people. I drove for 2.5 hours on
3
> cylinders. Fun! Oh, and I had it in 7 or so times for the same problem
> (they claimed different fix to avoid lemon law) in the first year. The
> thing had a new front end (again) by the time I was done.
>
> Needless to say.. I traded that car in the next year. It was nice,
though.
> Would have kept it if I thought it would have lasted another 30k miles.
>
> Eric
> 99 TJ SE
> "GMP News" <ing@gmpexpress.notnow.net> wrote in message
> news:W0Jgb.2923$b74.45563@news.uswest.net...
> > Don't everyone respond at once!!! hehe
> >
> > Greg
> >
> > "David C. Moller" <dmoller@verizon.net> wrote in message
> > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com...
> > > Had an interesting experience with DC's customer service recently. The
> > > head gasket on my wife's 98 Neon was starting to go south, so I
> > > brought it in to the dealership (I *hate* working on that Neon).
> > > ~$1052 later and it was good as new. Anyway, turns out that this is a
> > > common problem with the pre '99 Neons, and they have an improved
> > > design now that doesn't fail (sounds like the pre '00 exhaust manifold
> > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line,
> > > and they are reimbursing us $800 of the total cost. Just figured it
> > > was fair to relate a good customer service experience from DC since we
> > > mostly only hear about the bad ones.
> > >
> > > Dave
> > > http://home1.gte.net/res0p2es/david/index.htm
> >
> >
>
>
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