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DC customer service
Had an interesting experience with DC's customer service recently. The
head gasket on my wife's 98 Neon was starting to go south, so I brought it in to the dealership (I *hate* working on that Neon). ~$1052 later and it was good as new. Anyway, turns out that this is a common problem with the pre '99 Neons, and they have an improved design now that doesn't fail (sounds like the pre '00 exhaust manifold on the TJ's don't it? hehehe). Anyway, called DC's customer care line, and they are reimbursing us $800 of the total cost. Just figured it was fair to relate a good customer service experience from DC since we mostly only hear about the bad ones. Dave http://home1.gte.net/res0p2es/david/index.htm |
Re: DC customer service
Don't everyone respond at once!!! hehe
Greg "David C. Moller" <dmoller@verizon.net> wrote in message news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com... > Had an interesting experience with DC's customer service recently. The > head gasket on my wife's 98 Neon was starting to go south, so I > brought it in to the dealership (I *hate* working on that Neon). > ~$1052 later and it was good as new. Anyway, turns out that this is a > common problem with the pre '99 Neons, and they have an improved > design now that doesn't fail (sounds like the pre '00 exhaust manifold > on the TJ's don't it? hehehe). Anyway, called DC's customer care line, > and they are reimbursing us $800 of the total cost. Just figured it > was fair to relate a good customer service experience from DC since we > mostly only hear about the bad ones. > > Dave > http://home1.gte.net/res0p2es/david/index.htm |
Re: DC customer service
Don't everyone respond at once!!! hehe
Greg "David C. Moller" <dmoller@verizon.net> wrote in message news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com... > Had an interesting experience with DC's customer service recently. The > head gasket on my wife's 98 Neon was starting to go south, so I > brought it in to the dealership (I *hate* working on that Neon). > ~$1052 later and it was good as new. Anyway, turns out that this is a > common problem with the pre '99 Neons, and they have an improved > design now that doesn't fail (sounds like the pre '00 exhaust manifold > on the TJ's don't it? hehehe). Anyway, called DC's customer care line, > and they are reimbursing us $800 of the total cost. Just figured it > was fair to relate a good customer service experience from DC since we > mostly only hear about the bad ones. > > Dave > http://home1.gte.net/res0p2es/david/index.htm |
Re: DC customer service
Don't everyone respond at once!!! hehe
Greg "David C. Moller" <dmoller@verizon.net> wrote in message news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com... > Had an interesting experience with DC's customer service recently. The > head gasket on my wife's 98 Neon was starting to go south, so I > brought it in to the dealership (I *hate* working on that Neon). > ~$1052 later and it was good as new. Anyway, turns out that this is a > common problem with the pre '99 Neons, and they have an improved > design now that doesn't fail (sounds like the pre '00 exhaust manifold > on the TJ's don't it? hehehe). Anyway, called DC's customer care line, > and they are reimbursing us $800 of the total cost. Just figured it > was fair to relate a good customer service experience from DC since we > mostly only hear about the bad ones. > > Dave > http://home1.gte.net/res0p2es/david/index.htm |
Re: DC customer service
I had a 98 Neon. Dealer changed my oil (first oil change -- brand new car)
and left the oil cap off. I was leaving from the dealer to Houston that morning... got back and told them what happened. Guess what their response was -- bring it in and we'll wipe up any mess. Not check out the engine. Nothing. Then, 6 months later, my computer goes bonkers. I'm in Chorpus Christi (about 2 hours from home) and the car is dying. Called the dealer and they said to try and get it home. I limped home only to find out this was a known issue (the ecu's were going nuts on that model) and they were just letting them break without calling people. I drove for 2.5 hours on 3 cylinders. Fun! Oh, and I had it in 7 or so times for the same problem (they claimed different fix to avoid lemon law) in the first year. The thing had a new front end (again) by the time I was done. Needless to say.. I traded that car in the next year. It was nice, though. Would have kept it if I thought it would have lasted another 30k miles. Eric 99 TJ SE "GMP News" <ing@gmpexpress.notnow.net> wrote in message news:W0Jgb.2923$b74.45563@news.uswest.net... > Don't everyone respond at once!!! hehe > > Greg > > "David C. Moller" <dmoller@verizon.net> wrote in message > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com... > > Had an interesting experience with DC's customer service recently. The > > head gasket on my wife's 98 Neon was starting to go south, so I > > brought it in to the dealership (I *hate* working on that Neon). > > ~$1052 later and it was good as new. Anyway, turns out that this is a > > common problem with the pre '99 Neons, and they have an improved > > design now that doesn't fail (sounds like the pre '00 exhaust manifold > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line, > > and they are reimbursing us $800 of the total cost. Just figured it > > was fair to relate a good customer service experience from DC since we > > mostly only hear about the bad ones. > > > > Dave > > http://home1.gte.net/res0p2es/david/index.htm > > |
Re: DC customer service
I had a 98 Neon. Dealer changed my oil (first oil change -- brand new car)
and left the oil cap off. I was leaving from the dealer to Houston that morning... got back and told them what happened. Guess what their response was -- bring it in and we'll wipe up any mess. Not check out the engine. Nothing. Then, 6 months later, my computer goes bonkers. I'm in Chorpus Christi (about 2 hours from home) and the car is dying. Called the dealer and they said to try and get it home. I limped home only to find out this was a known issue (the ecu's were going nuts on that model) and they were just letting them break without calling people. I drove for 2.5 hours on 3 cylinders. Fun! Oh, and I had it in 7 or so times for the same problem (they claimed different fix to avoid lemon law) in the first year. The thing had a new front end (again) by the time I was done. Needless to say.. I traded that car in the next year. It was nice, though. Would have kept it if I thought it would have lasted another 30k miles. Eric 99 TJ SE "GMP News" <ing@gmpexpress.notnow.net> wrote in message news:W0Jgb.2923$b74.45563@news.uswest.net... > Don't everyone respond at once!!! hehe > > Greg > > "David C. Moller" <dmoller@verizon.net> wrote in message > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com... > > Had an interesting experience with DC's customer service recently. The > > head gasket on my wife's 98 Neon was starting to go south, so I > > brought it in to the dealership (I *hate* working on that Neon). > > ~$1052 later and it was good as new. Anyway, turns out that this is a > > common problem with the pre '99 Neons, and they have an improved > > design now that doesn't fail (sounds like the pre '00 exhaust manifold > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line, > > and they are reimbursing us $800 of the total cost. Just figured it > > was fair to relate a good customer service experience from DC since we > > mostly only hear about the bad ones. > > > > Dave > > http://home1.gte.net/res0p2es/david/index.htm > > |
Re: DC customer service
I had a 98 Neon. Dealer changed my oil (first oil change -- brand new car)
and left the oil cap off. I was leaving from the dealer to Houston that morning... got back and told them what happened. Guess what their response was -- bring it in and we'll wipe up any mess. Not check out the engine. Nothing. Then, 6 months later, my computer goes bonkers. I'm in Chorpus Christi (about 2 hours from home) and the car is dying. Called the dealer and they said to try and get it home. I limped home only to find out this was a known issue (the ecu's were going nuts on that model) and they were just letting them break without calling people. I drove for 2.5 hours on 3 cylinders. Fun! Oh, and I had it in 7 or so times for the same problem (they claimed different fix to avoid lemon law) in the first year. The thing had a new front end (again) by the time I was done. Needless to say.. I traded that car in the next year. It was nice, though. Would have kept it if I thought it would have lasted another 30k miles. Eric 99 TJ SE "GMP News" <ing@gmpexpress.notnow.net> wrote in message news:W0Jgb.2923$b74.45563@news.uswest.net... > Don't everyone respond at once!!! hehe > > Greg > > "David C. Moller" <dmoller@verizon.net> wrote in message > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com... > > Had an interesting experience with DC's customer service recently. The > > head gasket on my wife's 98 Neon was starting to go south, so I > > brought it in to the dealership (I *hate* working on that Neon). > > ~$1052 later and it was good as new. Anyway, turns out that this is a > > common problem with the pre '99 Neons, and they have an improved > > design now that doesn't fail (sounds like the pre '00 exhaust manifold > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line, > > and they are reimbursing us $800 of the total cost. Just figured it > > was fair to relate a good customer service experience from DC since we > > mostly only hear about the bad ones. > > > > Dave > > http://home1.gte.net/res0p2es/david/index.htm > > |
Re: DC customer service
OK
-- Jim -- 98 TJ SE 90 SJ GW http://www.delawareja.com/gallery/JDJeep98 "GMP News" <ing@gmpexpress.notnow.net> wrote in message news:W0Jgb.2923$b74.45563@news.uswest.net... > Don't everyone respond at once!!! hehe > > Greg > > "David C. Moller" <dmoller@verizon.net> wrote in message > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com... > > Had an interesting experience with DC's customer service recently. The > > head gasket on my wife's 98 Neon was starting to go south, so I > > brought it in to the dealership (I *hate* working on that Neon). > > ~$1052 later and it was good as new. Anyway, turns out that this is a > > common problem with the pre '99 Neons, and they have an improved > > design now that doesn't fail (sounds like the pre '00 exhaust manifold > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line, > > and they are reimbursing us $800 of the total cost. Just figured it > > was fair to relate a good customer service experience from DC since we > > mostly only hear about the bad ones. > > > > Dave > > http://home1.gte.net/res0p2es/david/index.htm > > |
Re: DC customer service
OK
-- Jim -- 98 TJ SE 90 SJ GW http://www.delawareja.com/gallery/JDJeep98 "GMP News" <ing@gmpexpress.notnow.net> wrote in message news:W0Jgb.2923$b74.45563@news.uswest.net... > Don't everyone respond at once!!! hehe > > Greg > > "David C. Moller" <dmoller@verizon.net> wrote in message > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com... > > Had an interesting experience with DC's customer service recently. The > > head gasket on my wife's 98 Neon was starting to go south, so I > > brought it in to the dealership (I *hate* working on that Neon). > > ~$1052 later and it was good as new. Anyway, turns out that this is a > > common problem with the pre '99 Neons, and they have an improved > > design now that doesn't fail (sounds like the pre '00 exhaust manifold > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line, > > and they are reimbursing us $800 of the total cost. Just figured it > > was fair to relate a good customer service experience from DC since we > > mostly only hear about the bad ones. > > > > Dave > > http://home1.gte.net/res0p2es/david/index.htm > > |
Re: DC customer service
OK
-- Jim -- 98 TJ SE 90 SJ GW http://www.delawareja.com/gallery/JDJeep98 "GMP News" <ing@gmpexpress.notnow.net> wrote in message news:W0Jgb.2923$b74.45563@news.uswest.net... > Don't everyone respond at once!!! hehe > > Greg > > "David C. Moller" <dmoller@verizon.net> wrote in message > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com... > > Had an interesting experience with DC's customer service recently. The > > head gasket on my wife's 98 Neon was starting to go south, so I > > brought it in to the dealership (I *hate* working on that Neon). > > ~$1052 later and it was good as new. Anyway, turns out that this is a > > common problem with the pre '99 Neons, and they have an improved > > design now that doesn't fail (sounds like the pre '00 exhaust manifold > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line, > > and they are reimbursing us $800 of the total cost. Just figured it > > was fair to relate a good customer service experience from DC since we > > mostly only hear about the bad ones. > > > > Dave > > http://home1.gte.net/res0p2es/david/index.htm > > |
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