Re: DC customer service
The best thing I ever did to my '98 neon was drive it into a pole. Had the
same ECU and head gasket issues too. "Eric" <gymrat@cox.net> wrote in message news:ZEJgb.1240$y_4.649@news2.central.cox.net... > I had a 98 Neon. Dealer changed my oil (first oil change -- brand new car) > and left the oil cap off. I was leaving from the dealer to Houston that > morning... got back and told them what happened. Guess what their response > was -- bring it in and we'll wipe up any mess. Not check out the engine. > Nothing. Then, 6 months later, my computer goes bonkers. I'm in Chorpus > Christi (about 2 hours from home) and the car is dying. Called the dealer > and they said to try and get it home. I limped home only to find out this > was a known issue (the ecu's were going nuts on that model) and they were > just letting them break without calling people. I drove for 2.5 hours on 3 > cylinders. Fun! Oh, and I had it in 7 or so times for the same problem > (they claimed different fix to avoid lemon law) in the first year. The > thing had a new front end (again) by the time I was done. > > Needless to say.. I traded that car in the next year. It was nice, though. > Would have kept it if I thought it would have lasted another 30k miles. > > Eric > 99 TJ SE > "GMP News" <ing@gmpexpress.notnow.net> wrote in message > news:W0Jgb.2923$b74.45563@news.uswest.net... > > Don't everyone respond at once!!! hehe > > > > Greg > > > > "David C. Moller" <dmoller@verizon.net> wrote in message > > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com... > > > Had an interesting experience with DC's customer service recently. The > > > head gasket on my wife's 98 Neon was starting to go south, so I > > > brought it in to the dealership (I *hate* working on that Neon). > > > ~$1052 later and it was good as new. Anyway, turns out that this is a > > > common problem with the pre '99 Neons, and they have an improved > > > design now that doesn't fail (sounds like the pre '00 exhaust manifold > > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line, > > > and they are reimbursing us $800 of the total cost. Just figured it > > > was fair to relate a good customer service experience from DC since we > > > mostly only hear about the bad ones. > > > > > > Dave > > > http://home1.gte.net/res0p2es/david/index.htm > > > > > > |
Re: DC customer service
The best thing I ever did to my '98 neon was drive it into a pole. Had the
same ECU and head gasket issues too. "Eric" <gymrat@cox.net> wrote in message news:ZEJgb.1240$y_4.649@news2.central.cox.net... > I had a 98 Neon. Dealer changed my oil (first oil change -- brand new car) > and left the oil cap off. I was leaving from the dealer to Houston that > morning... got back and told them what happened. Guess what their response > was -- bring it in and we'll wipe up any mess. Not check out the engine. > Nothing. Then, 6 months later, my computer goes bonkers. I'm in Chorpus > Christi (about 2 hours from home) and the car is dying. Called the dealer > and they said to try and get it home. I limped home only to find out this > was a known issue (the ecu's were going nuts on that model) and they were > just letting them break without calling people. I drove for 2.5 hours on 3 > cylinders. Fun! Oh, and I had it in 7 or so times for the same problem > (they claimed different fix to avoid lemon law) in the first year. The > thing had a new front end (again) by the time I was done. > > Needless to say.. I traded that car in the next year. It was nice, though. > Would have kept it if I thought it would have lasted another 30k miles. > > Eric > 99 TJ SE > "GMP News" <ing@gmpexpress.notnow.net> wrote in message > news:W0Jgb.2923$b74.45563@news.uswest.net... > > Don't everyone respond at once!!! hehe > > > > Greg > > > > "David C. Moller" <dmoller@verizon.net> wrote in message > > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com... > > > Had an interesting experience with DC's customer service recently. The > > > head gasket on my wife's 98 Neon was starting to go south, so I > > > brought it in to the dealership (I *hate* working on that Neon). > > > ~$1052 later and it was good as new. Anyway, turns out that this is a > > > common problem with the pre '99 Neons, and they have an improved > > > design now that doesn't fail (sounds like the pre '00 exhaust manifold > > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line, > > > and they are reimbursing us $800 of the total cost. Just figured it > > > was fair to relate a good customer service experience from DC since we > > > mostly only hear about the bad ones. > > > > > > Dave > > > http://home1.gte.net/res0p2es/david/index.htm > > > > > > |
Re: DC customer service
The best thing I ever did to my '98 neon was drive it into a pole. Had the
same ECU and head gasket issues too. "Eric" <gymrat@cox.net> wrote in message news:ZEJgb.1240$y_4.649@news2.central.cox.net... > I had a 98 Neon. Dealer changed my oil (first oil change -- brand new car) > and left the oil cap off. I was leaving from the dealer to Houston that > morning... got back and told them what happened. Guess what their response > was -- bring it in and we'll wipe up any mess. Not check out the engine. > Nothing. Then, 6 months later, my computer goes bonkers. I'm in Chorpus > Christi (about 2 hours from home) and the car is dying. Called the dealer > and they said to try and get it home. I limped home only to find out this > was a known issue (the ecu's were going nuts on that model) and they were > just letting them break without calling people. I drove for 2.5 hours on 3 > cylinders. Fun! Oh, and I had it in 7 or so times for the same problem > (they claimed different fix to avoid lemon law) in the first year. The > thing had a new front end (again) by the time I was done. > > Needless to say.. I traded that car in the next year. It was nice, though. > Would have kept it if I thought it would have lasted another 30k miles. > > Eric > 99 TJ SE > "GMP News" <ing@gmpexpress.notnow.net> wrote in message > news:W0Jgb.2923$b74.45563@news.uswest.net... > > Don't everyone respond at once!!! hehe > > > > Greg > > > > "David C. Moller" <dmoller@verizon.net> wrote in message > > news:5284ovsb81oacqlnnk71ob6re2q2mgk2ph@4ax.com... > > > Had an interesting experience with DC's customer service recently. The > > > head gasket on my wife's 98 Neon was starting to go south, so I > > > brought it in to the dealership (I *hate* working on that Neon). > > > ~$1052 later and it was good as new. Anyway, turns out that this is a > > > common problem with the pre '99 Neons, and they have an improved > > > design now that doesn't fail (sounds like the pre '00 exhaust manifold > > > on the TJ's don't it? hehehe). Anyway, called DC's customer care line, > > > and they are reimbursing us $800 of the total cost. Just figured it > > > was fair to relate a good customer service experience from DC since we > > > mostly only hear about the bad ones. > > > > > > Dave > > > http://home1.gte.net/res0p2es/david/index.htm > > > > > > |
All times are GMT -4. The time now is 02:32 PM. |
© 2024 MH Sub I, LLC dba Internet Brands