Yeah, sadly there are all levels of dealer service.

My old dealer was aggressive in making sure that if there was an updated
or recall part he could swap under a warranty, he would tell me. And
even throw in something such as a serpentine replacement for the cost of
the belt since they were in that area for the warrantied issue. Or toss
in oxygen sensors for cost when replacing the catalyst under warranty.
It kept my repair costs down and i suspect made them money with those
minor addins probably helping them break even on warranty costs.


They appear to be a vanishing breed unfortunately. So now I'm looking
for an independent specialist since I rarely have time any more, plus I
hate those next day back aches.


L.W.(Bill) ------ III proclaimed:

> The calipers on a WJ, the Stealership felt were out of align and
> were replaced along with the rotors under warranty:
> http://www.----------.com/WJCaliber.jpg
> God Bless America, Bill O|||||||O
> mailto:--------------------
>
> philthy wrote:
>
>>what a load of ---- he gave u! get some autozone rotors and forget turning the
>>rotors you will be better off in the long run

 

What you refer is a refusal to recognize service as a tangible product
- not just "fixit" but actual service. If you give away some amount
of service, charge it to promotion and see if it doesn't work at least
as well as discounts to bring back customers who really do spend
money. I probably wind up paying for a lot of those freebies because
I'll spend a little more to deal with someone who goes out their way
to actually provide me with reliable service anyday over the corner
sleazebag.

On Sat, 19 Aug 2006 18:15:41 UTC Lon <lon.stowell@comcast.net> wrote:

> Yeah, sadly there are all levels of dealer service.
>
> My old dealer was aggressive in making sure that if there was an updated
> or recall part he could swap under a warranty, he would tell me. And
> even throw in something such as a serpentine replacement for the cost of
> the belt since they were in that area for the warrantied issue. Or toss
> in oxygen sensors for cost when replacing the catalyst under warranty.
> It kept my repair costs down and i suspect made them money with those
> minor addins probably helping them break even on warranty costs.
>
>
> They appear to be a vanishing breed unfortunately. So now I'm looking
> for an independent specialist since I rarely have time any more, plus I
> hate those next day back aches.
>
>
> L.W.(Bill) ------ III proclaimed:
>
> > The calipers on a WJ, the Stealership felt were out of align and
> > were replaced along with the rotors under warranty:
> > http://www.----------.com/WJCaliber.jpg
> > God Bless America, Bill O|||||||O
> > mailto:--------------------
> >
> > philthy wrote:
> >
> >>what a load of ---- he gave u! get some autozone rotors and forget turning the
> >>rotors you will be better off in the long run


--
Will Honea

 

What you refer is a refusal to recognize service as a tangible product
- not just "fixit" but actual service. If you give away some amount
of service, charge it to promotion and see if it doesn't work at least
as well as discounts to bring back customers who really do spend
money. I probably wind up paying for a lot of those freebies because
I'll spend a little more to deal with someone who goes out their way
to actually provide me with reliable service anyday over the corner
sleazebag.

On Sat, 19 Aug 2006 18:15:41 UTC Lon <lon.stowell@comcast.net> wrote:

> Yeah, sadly there are all levels of dealer service.
>
> My old dealer was aggressive in making sure that if there was an updated
> or recall part he could swap under a warranty, he would tell me. And
> even throw in something such as a serpentine replacement for the cost of
> the belt since they were in that area for the warrantied issue. Or toss
> in oxygen sensors for cost when replacing the catalyst under warranty.
> It kept my repair costs down and i suspect made them money with those
> minor addins probably helping them break even on warranty costs.
>
>
> They appear to be a vanishing breed unfortunately. So now I'm looking
> for an independent specialist since I rarely have time any more, plus I
> hate those next day back aches.
>
>
> L.W.(Bill) ------ III proclaimed:
>
> > The calipers on a WJ, the Stealership felt were out of align and
> > were replaced along with the rotors under warranty:
> > http://www.----------.com/WJCaliber.jpg
> > God Bless America, Bill O|||||||O
> > mailto:--------------------
> >
> > philthy wrote:
> >
> >>what a load of ---- he gave u! get some autozone rotors and forget turning the
> >>rotors you will be better off in the long run


--
Will Honea

 

What you refer is a refusal to recognize service as a tangible product
- not just "fixit" but actual service. If you give away some amount
of service, charge it to promotion and see if it doesn't work at least
as well as discounts to bring back customers who really do spend
money. I probably wind up paying for a lot of those freebies because
I'll spend a little more to deal with someone who goes out their way
to actually provide me with reliable service anyday over the corner
sleazebag.

On Sat, 19 Aug 2006 18:15:41 UTC Lon <lon.stowell@comcast.net> wrote:

> Yeah, sadly there are all levels of dealer service.
>
> My old dealer was aggressive in making sure that if there was an updated
> or recall part he could swap under a warranty, he would tell me. And
> even throw in something such as a serpentine replacement for the cost of
> the belt since they were in that area for the warrantied issue. Or toss
> in oxygen sensors for cost when replacing the catalyst under warranty.
> It kept my repair costs down and i suspect made them money with those
> minor addins probably helping them break even on warranty costs.
>
>
> They appear to be a vanishing breed unfortunately. So now I'm looking
> for an independent specialist since I rarely have time any more, plus I
> hate those next day back aches.
>
>
> L.W.(Bill) ------ III proclaimed:
>
> > The calipers on a WJ, the Stealership felt were out of align and
> > were replaced along with the rotors under warranty:
> > http://www.----------.com/WJCaliber.jpg
> > God Bless America, Bill O|||||||O
> > mailto:--------------------
> >
> > philthy wrote:
> >
> >>what a load of ---- he gave u! get some autozone rotors and forget turning the
> >>rotors you will be better off in the long run


--
Will Honea

 

What you refer is a refusal to recognize service as a tangible product
- not just "fixit" but actual service. If you give away some amount
of service, charge it to promotion and see if it doesn't work at least
as well as discounts to bring back customers who really do spend
money. I probably wind up paying for a lot of those freebies because
I'll spend a little more to deal with someone who goes out their way
to actually provide me with reliable service anyday over the corner
sleazebag.

On Sat, 19 Aug 2006 18:15:41 UTC Lon <lon.stowell@comcast.net> wrote:

> Yeah, sadly there are all levels of dealer service.
>
> My old dealer was aggressive in making sure that if there was an updated
> or recall part he could swap under a warranty, he would tell me. And
> even throw in something such as a serpentine replacement for the cost of
> the belt since they were in that area for the warrantied issue. Or toss
> in oxygen sensors for cost when replacing the catalyst under warranty.
> It kept my repair costs down and i suspect made them money with those
> minor addins probably helping them break even on warranty costs.
>
>
> They appear to be a vanishing breed unfortunately. So now I'm looking
> for an independent specialist since I rarely have time any more, plus I
> hate those next day back aches.
>
>
> L.W.(Bill) ------ III proclaimed:
>
> > The calipers on a WJ, the Stealership felt were out of align and
> > were replaced along with the rotors under warranty:
> > http://www.----------.com/WJCaliber.jpg
> > God Bless America, Bill O|||||||O
> > mailto:--------------------
> >
> > philthy wrote:
> >
> >>what a load of ---- he gave u! get some autozone rotors and forget turning the
> >>rotors you will be better off in the long run


--
Will Honea