Re: Why I will never go back to the dealership again
 

"Jerry McG" <gmcgeorge.remove@frontier.net> wrote in message
news:c6jfkd09hi@enews3.newsguy.com...
> "Snowboardripper" <snowboardripper@hotmail.com> wrote in message
> news:72ce17be.0404260802.414ec6ae@posting.google.c om...

(snip)

>
> ...and the imports service is just as bad! More than anything else, the
> problem is the flat rate system techs must work under more than anythiung
> else. They are paid a fixed time rate for any repair, and often there
isn;t
> a published time for what they do. They are not piad for quality, they're
> paid for speed, and this is what you get. Blame the manufacturers for this
> mess, they won;t fix it and all of them are guilty. Thios is why the good
> master techs eventually either move to the independent shops, or quit the
> business altogether. Sad, really crummy state of affairs
>
Jerry;
Sounds as if you have only enough understanding of flat rate to repeat
the old saws "blame the manuifacturers----" but not enough to relate to the
real shop problems which cause Snowboardripper's problems.
Too bad.
Bob

Re: Why I will never go back to the dealership again
 

Any chance this was Park Jeep in MN? Certainly could be...

On 26 Apr 2004 09:02:12 -0700, snowboardripper@hotmail.com
(Snowboardripper) wrote:

>So this is my story of the dealership from hell. I had an oil leak on
>the power steering pump, the jeep was vibrating bad at 100KM and the
>check engine light was on. Most of the stuff was covered and they
>replaced some sensors. So my jeep is ready, I pick it up after work
>and there is no power steering, It is really stiff and the vibration
>is still there. I take it back the next day where the guy admits that
>they did not look at the vibration problem ( Maybe you should have
>told me). As for the steering they will adjust it. I asked why they
>did not adjust it when they installed it ( no reply ). I get the phone
>call around 4pm from the dealership telling me that they were test
>driving it and had an accident with it. No damage to the jeep they
>said since it has warn bumpers and they hit from the front. They say
>the vibration is caused by the front drive shaft and it will be
>covered. Next day I go to pick it up and the steering is completely
>screwed. The steering wheel is around 45 degrees off and the jeep is
>pulling hard to one side. I take it back the next day, I am about to
>explode at this stage and ask the guy to get in my jeep and drive it
>and tell me if it is normal ( no reply ). They do a wheel alignment
>to fix the problem. I go pick it up. I am driving it home and here
>this clunking sound. I take a look underneath and the skid plate (
>mopar that covers the oil pan and front end ) bracket is hitting the
>front drive shaft. I pull on the bracket and it moves! They had
>taken it off to replace the drive shaft but did not bother to tighten
>the bolts that hold the skid plate on and the 2 bolts at the end of
>the plate were not there.
>
>Gee I wonder if anyone is scratching their heads wonder why no one
>goes back to get their jeep serviced at the stealership and why people
>are buying imports.

JD
2K-TJ

Re: Why I will never go back to the dealership again
 

Any chance this was Park Jeep in MN? Certainly could be...

On 26 Apr 2004 09:02:12 -0700, snowboardripper@hotmail.com
(Snowboardripper) wrote:

>So this is my story of the dealership from hell. I had an oil leak on
>the power steering pump, the jeep was vibrating bad at 100KM and the
>check engine light was on. Most of the stuff was covered and they
>replaced some sensors. So my jeep is ready, I pick it up after work
>and there is no power steering, It is really stiff and the vibration
>is still there. I take it back the next day where the guy admits that
>they did not look at the vibration problem ( Maybe you should have
>told me). As for the steering they will adjust it. I asked why they
>did not adjust it when they installed it ( no reply ). I get the phone
>call around 4pm from the dealership telling me that they were test
>driving it and had an accident with it. No damage to the jeep they
>said since it has warn bumpers and they hit from the front. They say
>the vibration is caused by the front drive shaft and it will be
>covered. Next day I go to pick it up and the steering is completely
>screwed. The steering wheel is around 45 degrees off and the jeep is
>pulling hard to one side. I take it back the next day, I am about to
>explode at this stage and ask the guy to get in my jeep and drive it
>and tell me if it is normal ( no reply ). They do a wheel alignment
>to fix the problem. I go pick it up. I am driving it home and here
>this clunking sound. I take a look underneath and the skid plate (
>mopar that covers the oil pan and front end ) bracket is hitting the
>front drive shaft. I pull on the bracket and it moves! They had
>taken it off to replace the drive shaft but did not bother to tighten
>the bolts that hold the skid plate on and the 2 bolts at the end of
>the plate were not there.
>
>Gee I wonder if anyone is scratching their heads wonder why no one
>goes back to get their jeep serviced at the stealership and why people
>are buying imports.

JD
2K-TJ

Re: Why I will never go back to the dealership again
 

Any chance this was Park Jeep in MN? Certainly could be...

On 26 Apr 2004 09:02:12 -0700, snowboardripper@hotmail.com
(Snowboardripper) wrote:

>So this is my story of the dealership from hell. I had an oil leak on
>the power steering pump, the jeep was vibrating bad at 100KM and the
>check engine light was on. Most of the stuff was covered and they
>replaced some sensors. So my jeep is ready, I pick it up after work
>and there is no power steering, It is really stiff and the vibration
>is still there. I take it back the next day where the guy admits that
>they did not look at the vibration problem ( Maybe you should have
>told me). As for the steering they will adjust it. I asked why they
>did not adjust it when they installed it ( no reply ). I get the phone
>call around 4pm from the dealership telling me that they were test
>driving it and had an accident with it. No damage to the jeep they
>said since it has warn bumpers and they hit from the front. They say
>the vibration is caused by the front drive shaft and it will be
>covered. Next day I go to pick it up and the steering is completely
>screwed. The steering wheel is around 45 degrees off and the jeep is
>pulling hard to one side. I take it back the next day, I am about to
>explode at this stage and ask the guy to get in my jeep and drive it
>and tell me if it is normal ( no reply ). They do a wheel alignment
>to fix the problem. I go pick it up. I am driving it home and here
>this clunking sound. I take a look underneath and the skid plate (
>mopar that covers the oil pan and front end ) bracket is hitting the
>front drive shaft. I pull on the bracket and it moves! They had
>taken it off to replace the drive shaft but did not bother to tighten
>the bolts that hold the skid plate on and the 2 bolts at the end of
>the plate were not there.
>
>Gee I wonder if anyone is scratching their heads wonder why no one
>goes back to get their jeep serviced at the stealership and why people
>are buying imports.

JD
2K-TJ

Re: Why I will never go back to the dealership again
 

Any chance this was Park Jeep in MN? Certainly could be...

On 26 Apr 2004 09:02:12 -0700, snowboardripper@hotmail.com
(Snowboardripper) wrote:

>So this is my story of the dealership from hell. I had an oil leak on
>the power steering pump, the jeep was vibrating bad at 100KM and the
>check engine light was on. Most of the stuff was covered and they
>replaced some sensors. So my jeep is ready, I pick it up after work
>and there is no power steering, It is really stiff and the vibration
>is still there. I take it back the next day where the guy admits that
>they did not look at the vibration problem ( Maybe you should have
>told me). As for the steering they will adjust it. I asked why they
>did not adjust it when they installed it ( no reply ). I get the phone
>call around 4pm from the dealership telling me that they were test
>driving it and had an accident with it. No damage to the jeep they
>said since it has warn bumpers and they hit from the front. They say
>the vibration is caused by the front drive shaft and it will be
>covered. Next day I go to pick it up and the steering is completely
>screwed. The steering wheel is around 45 degrees off and the jeep is
>pulling hard to one side. I take it back the next day, I am about to
>explode at this stage and ask the guy to get in my jeep and drive it
>and tell me if it is normal ( no reply ). They do a wheel alignment
>to fix the problem. I go pick it up. I am driving it home and here
>this clunking sound. I take a look underneath and the skid plate (
>mopar that covers the oil pan and front end ) bracket is hitting the
>front drive shaft. I pull on the bracket and it moves! They had
>taken it off to replace the drive shaft but did not bother to tighten
>the bolts that hold the skid plate on and the 2 bolts at the end of
>the plate were not there.
>
>Gee I wonder if anyone is scratching their heads wonder why no one
>goes back to get their jeep serviced at the stealership and why people
>are buying imports.

JD
2K-TJ

Re: Why I will never go back to the dealership again
 

snowboardripper@hotmail.com (Snowboardripper) wrote in
news:72ce17be.0404260802.414ec6ae@posting.google.c om:

> So this is my story of the dealership from hell.
>
> Gee I wonder if anyone is scratching their heads wonder why no one
> goes back to get their jeep serviced at the stealership and why people
> are buying imports.

You really should call DCX and complain about the dealership, especially if
they're a 'Five Star' dealership.

Just FYI, the U.S. contact info is:

1-800-992-1997
M-F 8am-5pm

Mail

DaimlerChrysler Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

The Canadian contact info is:

1-800-465-2001
8:30am-4:30pm

- Incoming Paste from DCX website -


Information to Include in a Letter

Your letter should include the following items (where applicable) in order
for us to resolve your issue as soon as possible:

Your name
Your address
Vehicle owner name (if different)
Vehicle owner address (if different)
Day and evening phone numbers
Vehicle Identification Number (VIN)
Name of dealership where vehicle was purchased
Name of dealership where vehicle was serviced (if different)
Date of purchase
Description of the problem
The vehicle metrage at the time the problem began
The action you are requesting

NOTE: We need original receipts from the company that provided the service
in order to reimburse. If you do not have the original, contact the service
provider for a duplicate. Copies are generally not acceptable.

Please provide the above information in document form, attach the receipts
and send it to:

DaimlerChrysler Canada Customer Assistance Centre
P. O. Box 1621
Windsor, Ontario N9A 4H6


---

Dealerships can lose their 'Five Star' ratings and special promotion and
rebate privileges should that happen. Enough complaints can also strip a
dealership of it's license to sell DCX vehicles.

--
ICQ: 4304313
Gadgets: Zen 20Gb/Shure E2/Ipaq 3850/Sharp 702

Re: Why I will never go back to the dealership again
 

snowboardripper@hotmail.com (Snowboardripper) wrote in
news:72ce17be.0404260802.414ec6ae@posting.google.c om:

> So this is my story of the dealership from hell.
>
> Gee I wonder if anyone is scratching their heads wonder why no one
> goes back to get their jeep serviced at the stealership and why people
> are buying imports.

You really should call DCX and complain about the dealership, especially if
they're a 'Five Star' dealership.

Just FYI, the U.S. contact info is:

1-800-992-1997
M-F 8am-5pm

Mail

DaimlerChrysler Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

The Canadian contact info is:

1-800-465-2001
8:30am-4:30pm

- Incoming Paste from DCX website -


Information to Include in a Letter

Your letter should include the following items (where applicable) in order
for us to resolve your issue as soon as possible:

Your name
Your address
Vehicle owner name (if different)
Vehicle owner address (if different)
Day and evening phone numbers
Vehicle Identification Number (VIN)
Name of dealership where vehicle was purchased
Name of dealership where vehicle was serviced (if different)
Date of purchase
Description of the problem
The vehicle metrage at the time the problem began
The action you are requesting

NOTE: We need original receipts from the company that provided the service
in order to reimburse. If you do not have the original, contact the service
provider for a duplicate. Copies are generally not acceptable.

Please provide the above information in document form, attach the receipts
and send it to:

DaimlerChrysler Canada Customer Assistance Centre
P. O. Box 1621
Windsor, Ontario N9A 4H6


---

Dealerships can lose their 'Five Star' ratings and special promotion and
rebate privileges should that happen. Enough complaints can also strip a
dealership of it's license to sell DCX vehicles.

--
ICQ: 4304313
Gadgets: Zen 20Gb/Shure E2/Ipaq 3850/Sharp 702

Re: Why I will never go back to the dealership again
 

snowboardripper@hotmail.com (Snowboardripper) wrote in
news:72ce17be.0404260802.414ec6ae@posting.google.c om:

> So this is my story of the dealership from hell.
>
> Gee I wonder if anyone is scratching their heads wonder why no one
> goes back to get their jeep serviced at the stealership and why people
> are buying imports.

You really should call DCX and complain about the dealership, especially if
they're a 'Five Star' dealership.

Just FYI, the U.S. contact info is:

1-800-992-1997
M-F 8am-5pm

Mail

DaimlerChrysler Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

The Canadian contact info is:

1-800-465-2001
8:30am-4:30pm

- Incoming Paste from DCX website -


Information to Include in a Letter

Your letter should include the following items (where applicable) in order
for us to resolve your issue as soon as possible:

Your name
Your address
Vehicle owner name (if different)
Vehicle owner address (if different)
Day and evening phone numbers
Vehicle Identification Number (VIN)
Name of dealership where vehicle was purchased
Name of dealership where vehicle was serviced (if different)
Date of purchase
Description of the problem
The vehicle metrage at the time the problem began
The action you are requesting

NOTE: We need original receipts from the company that provided the service
in order to reimburse. If you do not have the original, contact the service
provider for a duplicate. Copies are generally not acceptable.

Please provide the above information in document form, attach the receipts
and send it to:

DaimlerChrysler Canada Customer Assistance Centre
P. O. Box 1621
Windsor, Ontario N9A 4H6


---

Dealerships can lose their 'Five Star' ratings and special promotion and
rebate privileges should that happen. Enough complaints can also strip a
dealership of it's license to sell DCX vehicles.

--
ICQ: 4304313
Gadgets: Zen 20Gb/Shure E2/Ipaq 3850/Sharp 702

Re: Why I will never go back to the dealership again
 

snowboardripper@hotmail.com (Snowboardripper) wrote in
news:72ce17be.0404260802.414ec6ae@posting.google.c om:

> So this is my story of the dealership from hell.
>
> Gee I wonder if anyone is scratching their heads wonder why no one
> goes back to get their jeep serviced at the stealership and why people
> are buying imports.

You really should call DCX and complain about the dealership, especially if
they're a 'Five Star' dealership.

Just FYI, the U.S. contact info is:

1-800-992-1997
M-F 8am-5pm

Mail

DaimlerChrysler Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

The Canadian contact info is:

1-800-465-2001
8:30am-4:30pm

- Incoming Paste from DCX website -


Information to Include in a Letter

Your letter should include the following items (where applicable) in order
for us to resolve your issue as soon as possible:

Your name
Your address
Vehicle owner name (if different)
Vehicle owner address (if different)
Day and evening phone numbers
Vehicle Identification Number (VIN)
Name of dealership where vehicle was purchased
Name of dealership where vehicle was serviced (if different)
Date of purchase
Description of the problem
The vehicle metrage at the time the problem began
The action you are requesting

NOTE: We need original receipts from the company that provided the service
in order to reimburse. If you do not have the original, contact the service
provider for a duplicate. Copies are generally not acceptable.

Please provide the above information in document form, attach the receipts
and send it to:

DaimlerChrysler Canada Customer Assistance Centre
P. O. Box 1621
Windsor, Ontario N9A 4H6


---

Dealerships can lose their 'Five Star' ratings and special promotion and
rebate privileges should that happen. Enough complaints can also strip a
dealership of it's license to sell DCX vehicles.

--
ICQ: 4304313
Gadgets: Zen 20Gb/Shure E2/Ipaq 3850/Sharp 702