(More) Bad luck with Quadratec
Guest
Posts: n/a
(More) Bad luck with Quadratec
Hey Everyone,
Once again Quadratec has dropped the ball for me. Two months ago I
ordered body mount channels because mine are shot. I need to replace
the body mounts and metal channels that go to the frame. Only place I
could find the channels was Quadratec. After a few bad experiences
(wrong parts, poor phone service) I was skeptical but I can't find them
anywhere else. Plus they're in PA so my stuff is usually here in 2
days or less. Not these. I called a month ago to see where they were.
Turns out these channels are shipped from the manufacturer, not
stocked. So shipping is up to the manufacturer. So they finally get
here Friday (order placed Nov 19th). Guess what? Wrong parts. My
invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
guessing)in the box. Quadratec says not their fault, they obviously
ordered the right stuff, no returns since non-stocked. I don't even
know who the manufacturer is! So far no help. And I'm stuck with a
set that won't do what i need.... i need all 8 pieces.
Anyone know where else I might find these? Anyone with a CJ7 need a
set? New in box!!!
Sorry for ranting,
Don W
Once again Quadratec has dropped the ball for me. Two months ago I
ordered body mount channels because mine are shot. I need to replace
the body mounts and metal channels that go to the frame. Only place I
could find the channels was Quadratec. After a few bad experiences
(wrong parts, poor phone service) I was skeptical but I can't find them
anywhere else. Plus they're in PA so my stuff is usually here in 2
days or less. Not these. I called a month ago to see where they were.
Turns out these channels are shipped from the manufacturer, not
stocked. So shipping is up to the manufacturer. So they finally get
here Friday (order placed Nov 19th). Guess what? Wrong parts. My
invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
guessing)in the box. Quadratec says not their fault, they obviously
ordered the right stuff, no returns since non-stocked. I don't even
know who the manufacturer is! So far no help. And I'm stuck with a
set that won't do what i need.... i need all 8 pieces.
Anyone know where else I might find these? Anyone with a CJ7 need a
set? New in box!!!
Sorry for ranting,
Don W
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
If the other six will work use them and take some measurements or cut off
the old one bring it to a welding shop and have it made
Coasty
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
the old one bring it to a welding shop and have it made
Coasty
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
If the other six will work use them and take some measurements or cut off
the old one bring it to a welding shop and have it made
Coasty
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
the old one bring it to a welding shop and have it made
Coasty
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
If the other six will work use them and take some measurements or cut off
the old one bring it to a welding shop and have it made
Coasty
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
the old one bring it to a welding shop and have it made
Coasty
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
If Quadratec contracted to sell you 8 pieces then they either have to do
that or give you your money back.
Surely,that's the law also in the USA ? Where they get them from and how
they are shipped is not your concern.
Dave Milne, Scotland
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
that or give you your money back.
Surely,that's the law also in the USA ? Where they get them from and how
they are shipped is not your concern.
Dave Milne, Scotland
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
If Quadratec contracted to sell you 8 pieces then they either have to do
that or give you your money back.
Surely,that's the law also in the USA ? Where they get them from and how
they are shipped is not your concern.
Dave Milne, Scotland
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
that or give you your money back.
Surely,that's the law also in the USA ? Where they get them from and how
they are shipped is not your concern.
Dave Milne, Scotland
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
If Quadratec contracted to sell you 8 pieces then they either have to do
that or give you your money back.
Surely,that's the law also in the USA ? Where they get them from and how
they are shipped is not your concern.
Dave Milne, Scotland
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
that or give you your money back.
Surely,that's the law also in the USA ? Where they get them from and how
they are shipped is not your concern.
Dave Milne, Scotland
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
By any legal theory I can think of, Quadratec is legally liable for
delivering the wrong parts, whether they think it is "their fault" or not.
By drop shipping and selling non-stocked parts, they assumed responsibility
for the manufacturer's proper actions. That is what Judge Judy would say.
They are not doing this as "a favor" to either you or the manufacturer, and
their profit puts them in the position of responsibility for satisfactory
performance.
You have two choices. One, you could insist on your rights, and ask for a
refund or the right parts to be shipped. Two, you could do as Coasty
suggests, use what is in the box, and make up the difference using locally
fabricated parts. Two is probably the more realistic choice.
Earle
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
delivering the wrong parts, whether they think it is "their fault" or not.
By drop shipping and selling non-stocked parts, they assumed responsibility
for the manufacturer's proper actions. That is what Judge Judy would say.
They are not doing this as "a favor" to either you or the manufacturer, and
their profit puts them in the position of responsibility for satisfactory
performance.
You have two choices. One, you could insist on your rights, and ask for a
refund or the right parts to be shipped. Two, you could do as Coasty
suggests, use what is in the box, and make up the difference using locally
fabricated parts. Two is probably the more realistic choice.
Earle
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
By any legal theory I can think of, Quadratec is legally liable for
delivering the wrong parts, whether they think it is "their fault" or not.
By drop shipping and selling non-stocked parts, they assumed responsibility
for the manufacturer's proper actions. That is what Judge Judy would say.
They are not doing this as "a favor" to either you or the manufacturer, and
their profit puts them in the position of responsibility for satisfactory
performance.
You have two choices. One, you could insist on your rights, and ask for a
refund or the right parts to be shipped. Two, you could do as Coasty
suggests, use what is in the box, and make up the difference using locally
fabricated parts. Two is probably the more realistic choice.
Earle
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
delivering the wrong parts, whether they think it is "their fault" or not.
By drop shipping and selling non-stocked parts, they assumed responsibility
for the manufacturer's proper actions. That is what Judge Judy would say.
They are not doing this as "a favor" to either you or the manufacturer, and
their profit puts them in the position of responsibility for satisfactory
performance.
You have two choices. One, you could insist on your rights, and ask for a
refund or the right parts to be shipped. Two, you could do as Coasty
suggests, use what is in the box, and make up the difference using locally
fabricated parts. Two is probably the more realistic choice.
Earle
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
Guest
Posts: n/a
Re: (More) Bad luck with Quadratec
By any legal theory I can think of, Quadratec is legally liable for
delivering the wrong parts, whether they think it is "their fault" or not.
By drop shipping and selling non-stocked parts, they assumed responsibility
for the manufacturer's proper actions. That is what Judge Judy would say.
They are not doing this as "a favor" to either you or the manufacturer, and
their profit puts them in the position of responsibility for satisfactory
performance.
You have two choices. One, you could insist on your rights, and ask for a
refund or the right parts to be shipped. Two, you could do as Coasty
suggests, use what is in the box, and make up the difference using locally
fabricated parts. Two is probably the more realistic choice.
Earle
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>
delivering the wrong parts, whether they think it is "their fault" or not.
By drop shipping and selling non-stocked parts, they assumed responsibility
for the manufacturer's proper actions. That is what Judge Judy would say.
They are not doing this as "a favor" to either you or the manufacturer, and
their profit puts them in the position of responsibility for satisfactory
performance.
You have two choices. One, you could insist on your rights, and ask for a
refund or the right parts to be shipped. Two, you could do as Coasty
suggests, use what is in the box, and make up the difference using locally
fabricated parts. Two is probably the more realistic choice.
Earle
"QuickTruck" <QuickTruck@Aol.Com> wrote in message
news:1137911191.181018.202580@g14g2000cwa.googlegr oups.com...
> Hey Everyone,
> Once again Quadratec has dropped the ball for me. Two months ago I
> ordered body mount channels because mine are shot. I need to replace
> the body mounts and metal channels that go to the frame. Only place I
> could find the channels was Quadratec. After a few bad experiences
> (wrong parts, poor phone service) I was skeptical but I can't find them
> anywhere else. Plus they're in PA so my stuff is usually here in 2
> days or less. Not these. I called a month ago to see where they were.
> Turns out these channels are shipped from the manufacturer, not
> stocked. So shipping is up to the manufacturer. So they finally get
> here Friday (order placed Nov 19th). Guess what? Wrong parts. My
> invoice says I paid for the 8-piece CJ8 set, but only six (CJ 5 & 7 i'm
> guessing)in the box. Quadratec says not their fault, they obviously
> ordered the right stuff, no returns since non-stocked. I don't even
> know who the manufacturer is! So far no help. And I'm stuck with a
> set that won't do what i need.... i need all 8 pieces.
> Anyone know where else I might find these? Anyone with a CJ7 need a
> set? New in box!!!
>
> Sorry for ranting,
> Don W
>