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Re: Now mic canic and LONG..Was Re: What does the Mechanic get-abusedby the customer

In <1RRVb.4832$PY.865@newssvr26.news.prodigy.com> dave AKA vwdoc1 wrote:
>
> "Del Rawlins" <del@_kills_spammers_rawlinsbrothers.org> wrote
>
>> In case you missed it, in another thread "mic canic" was bragging (
>> yes, bragging) about how he called in a D-C (not the dealer, sorry,
>> my bad) representative and between the two of them conspired to have
>> the warranty on a customer's lifted vehicle restricted to emissions
>> only.
>
> snip
>
> Yeah I must have missed that thread, or skipped over it since my 16
> year old Jeeps have no warranties left. 8^o I did just read it here:
> http://groups.google.com/groups?q=au...net&hl=en&lr=&
> ie=UTF-8&oe=UTF-8&selm=401DA9AE.B9F6CD03%40cac.net&rnum=10
>
> And then I saw/read the reason for his action here:
> http://groups.google.com/groups?hl=e...TF-8&oe=UTF-8&
> threadm=401DA9AE.B9F6CD03%40cac.net&rnum=10&prev=/groups%3Fq%3Dauthor:
> dbrider%2540cac.net%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26selm%
> 3D401DA9AE.B9F6CD03%2540cac.net%26rnum%3D10 and I quote: "well if you
> guys need the details it was a guy who bought a used ford truck at
> another jeep dealer with a service contract and came in cursing at us
> all because he had to wait for ford parts to show up at a jeep dealer
> and then threatened me personally i became very mad and i don't get
> mad easy so i did him a favor i also left the dealer before they took
> over and am happy at another one so now you have the whole story BUT
> the moral of the story is read the fine print of that purchase
> contract,it may contain awhole lot of exceptions that you might agree
> to just be signing you name on the deal"
>
> I have heard that sometimes people don't get "mad" they get even. ;-)
> I understand his actions after reading his post now and I think
> someone asked the Lift and Warranty question that he honestly answered!
> He wanted everyone to know that it was possible to lose the warranty
> if the vehicle has been modified.

I must have missed that post, but in other words, he admitted there that
voiding the guy's warranty had absolutely nothing to do with any
modifications which may have been present, and everything to do with a
personality conflict. Which we may or may not be getting the whole
story of, there being two sides to every argument.

In business, you will occasionally encounter a customer who cannot be
pleased; this sometimes happened (rarely) in my family's tire dealership
and is inevitable. When this occurs, the correct response is to simply
refuse service, and suggest that the customer might be happier taking
his business elsewhere. What is not the right thing to do, is what "mic
canic" did and ---- the guy such that he will be screwed no matter where
he goes. If the individual in fact threatened him, voiding his warranty
only serves to escalate the situation and is a mean spirited, immature
action. As you said, some people get even and now the customer is a
whole lot more likely to make good on his threats that he supposedly
made.

> What he said in this previous thread ("What does the Mechanic get")
> seemed valid and correct.
>
> I don't know about others, but I WILL listen to what "mic canic" says!

Suit yourself. He'll never touch anything of mine.

----------------------------------------------------
Del Rawlins- del@_kills_spammers_rawlinsbrothers.org
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Re: Now mic canic and LONG..Was Re: What does the Mechanic get-abusedby the customer