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Transmiss Shop: Ethical? What To Do? JGC
Went to pick up my '96 JGC Loredeo from the shop tonight and got 3
surprises. After learning my transmission was shot beyond reuild (so they said), I asked the shop how much would a used one cost, and how much for one of their remanufactured units. The manager said he would have to call around for a used one and get back to me. Well on-line I shopped two and learned there were used units, rebuilt units, and remanufactured units. The manager quoted me $850 for a used unit, and when I asked, said, "yes they remanfuacture transmissions"....he quoted me $1,200 for a remanufactured transmission. I then said, "you remanufacture them yourself there right?", He said, "Yes" and so I said, and that would then come with a "warranty", and he said, "yes". I on the phone "greenlighted" and told him to go with one of his reman units. (The labor quoted was $375 + whatever for oil, etc.). I get to the shop tonight and my bill is about $250 higher than I was told it would be. Why The "converter" needed replacing, some ring next to the engine and some other incidental parts that he had itemized. I said, "no one ever called me to inform me of this and at least check and make sure it was Okay with me", He apoligized for that. I then see on the work order receipt I am supposed to sign it says 3 months or 4,000 miles for a warranty and the line item reads "Transmission Rebuild". I said, "Why does it not say Remanufactured Transmission"? The shop manager then explains to me how there was no real difference, the word rebuild is the same, etc. I told him "No, language matters and that's why I specifically and only asked you about a remanufacturered transmission, not a used or rebuilt transmission". He then relunctantly concedes if he places the word "Remanufactured" on there with transmission, by State law he has to provide a 12 month/1 year warranty. I said, "yes, I know that, that's why I chose that option and not a used transmission and that precise language in speaking with you at every point". He then says, "tell you what, I'll offer you a 6 month/8,000 mi warranty". I said that's not the point. I paid the $2,000 bill in full but would not sign the paper work or accept my Jeep as the paper work is not consistent or congruent with what he represented and I agreed to. I told him I have to think about this matter for a few days and I will get back to them. Any ideas on what I should do? I am really pissed I don't have a remanufactured transmission in my jeep and who knows, the shop might have simply installed a used one. The warranty issues is also important to me. Why? I was planning on selling this Jeep once out of the shop, With only 125K miles and a reman transmission w/warranty and in great shape...I figured it would be a safe used buy for someone. Any hints, tips or clues on how I should resolve this? I paid the bill because I am a straight shooter and would have paid the bill even with the additional needed parts assuming I was getting what was represented. I did not sign the paper work or accept the car because it's not what we agreed to. By the way, what is the difference between a remanufactured and a rebuild? I chose reman due to it being covered by state laws w/warranty but am not sure on the difference between the two. |
Re: Transmiss Shop: Ethical? What To Do? JGC
First off you shouldn't have paid the bill, now he has your money *and* your
Jeep. Insist on a full 12month warranty, in writing, or you will report him to your state's auto repair certification board/atty general. > I paid the $2,000 bill in full but would not sign the paper work or > accept my Jeep as the paper work is not consistent or congruent with > what he represented and I agreed to. I told him I have to think about > this matter for a few days and I will get back to them. |
Re: Transmiss Shop: Ethical? What To Do? JGC
First off you shouldn't have paid the bill, now he has your money *and* your
Jeep. Insist on a full 12month warranty, in writing, or you will report him to your state's auto repair certification board/atty general. > I paid the $2,000 bill in full but would not sign the paper work or > accept my Jeep as the paper work is not consistent or congruent with > what he represented and I agreed to. I told him I have to think about > this matter for a few days and I will get back to them. |
Re: Transmiss Shop: Ethical? What To Do? JGC
First off you shouldn't have paid the bill, now he has your money *and* your
Jeep. Insist on a full 12month warranty, in writing, or you will report him to your state's auto repair certification board/atty general. > I paid the $2,000 bill in full but would not sign the paper work or > accept my Jeep as the paper work is not consistent or congruent with > what he represented and I agreed to. I told him I have to think about > this matter for a few days and I will get back to them. |
Re: Transmiss Shop: Ethical? What To Do? JGC
Realize that "rebuilt" and "remanufactured" are not precisely defined terms,
and in many cases they are considered synonyms. The relevant difference appears to be what is contained in your state law. I suggest that you get a copy of that law, to see what you are entitled to. If they agreed to supply you with a "remanufactured" unit for $1,200, then that is what they owe you. Legally, you could probably make them put a "remanufactured" unit in your Jeep, but that might be more trouble than it is worth. The shop should have called you about the torque converter and flex plate. It sounds as if the shop manager might have simply confused the terms "rebuilt" and "remanufactured", but if the two terms have legal ramifications in your state, that is a mistake he had no business making. Maybe you can get a refund of the difference? Earle <lanceandrew@aol.com> wrote in message news:1143593192.017220.233480@i40g2000cwc.googlegr oups.com... > Went to pick up my '96 JGC Loredeo from the shop tonight and got 3 > surprises. After learning my transmission was shot beyond reuild (so > they said), I asked the shop how much would a used one cost, and how > much for one of their remanufactured units. The manager said he would > have to call around for a used one and get back to me. Well on-line I > shopped two and learned there were used units, rebuilt units, and > remanufactured units. > > The manager quoted me $850 for a used unit, and when I asked, said, > "yes they remanfuacture transmissions"....he quoted me $1,200 for a > remanufactured transmission. I then said, "you remanufacture them > yourself there right?", He said, "Yes" and so I said, and that would > then come with a "warranty", and he said, "yes". I on the phone > "greenlighted" and told him to go with one of his reman units. (The > labor quoted was $375 + whatever for oil, etc.). > > I get to the shop tonight and my bill is about $250 higher than I was > told it would be. Why The "converter" needed replacing, some ring next > to the engine and some other incidental parts that he had itemized. I > said, "no one ever called me to inform me of this and at least check > and make sure it was Okay with me", He apoligized for that. I then see > on the work order receipt I am supposed to sign it says 3 months or > 4,000 miles for a warranty and the line item reads "Transmission > Rebuild". > > I said, "Why does it not say Remanufactured Transmission"? The shop > manager then explains to me how there was no real difference, the word > rebuild is the same, etc. I told him "No, language matters and that's > why I specifically and only asked you about a remanufacturered > transmission, not a used or rebuilt transmission". He then > relunctantly concedes if he places the word "Remanufactured" on there > with transmission, by State law he has to provide a 12 month/1 year > warranty. I said, "yes, I know that, that's why I chose that option > and not a used transmission and that precise language in speaking with > you at every point". He then says, "tell you what, I'll offer you a 6 > month/8,000 mi warranty". I said that's not the point. > > I paid the $2,000 bill in full but would not sign the paper work or > accept my Jeep as the paper work is not consistent or congruent with > what he represented and I agreed to. I told him I have to think about > this matter for a few days and I will get back to them. > > Any ideas on what I should do? I am really pissed I don't have a > remanufactured transmission in my jeep and who knows, the shop might > have simply installed a used one. The warranty issues is also > important to me. Why? I was planning on selling this Jeep once out of > the shop, With only 125K miles and a reman transmission w/warranty and > in great shape...I figured it would be a safe used buy for someone. > > Any hints, tips or clues on how I should resolve this? I paid the bill > because I am a straight shooter and would have paid the bill even with > the additional needed parts assuming I was getting what was > represented. I did not sign the paper work or accept the car because > it's not what we agreed to. > > By the way, what is the difference between a remanufactured and a > rebuild? I chose reman due to it being covered by state laws > w/warranty but am not sure on the difference between the two. > *** Free account sponsored by SecureIX.com *** *** Encrypt your Internet usage with a free VPN account from http://www.SecureIX.com *** |
Re: Transmiss Shop: Ethical? What To Do? JGC
Realize that "rebuilt" and "remanufactured" are not precisely defined terms,
and in many cases they are considered synonyms. The relevant difference appears to be what is contained in your state law. I suggest that you get a copy of that law, to see what you are entitled to. If they agreed to supply you with a "remanufactured" unit for $1,200, then that is what they owe you. Legally, you could probably make them put a "remanufactured" unit in your Jeep, but that might be more trouble than it is worth. The shop should have called you about the torque converter and flex plate. It sounds as if the shop manager might have simply confused the terms "rebuilt" and "remanufactured", but if the two terms have legal ramifications in your state, that is a mistake he had no business making. Maybe you can get a refund of the difference? Earle <lanceandrew@aol.com> wrote in message news:1143593192.017220.233480@i40g2000cwc.googlegr oups.com... > Went to pick up my '96 JGC Loredeo from the shop tonight and got 3 > surprises. After learning my transmission was shot beyond reuild (so > they said), I asked the shop how much would a used one cost, and how > much for one of their remanufactured units. The manager said he would > have to call around for a used one and get back to me. Well on-line I > shopped two and learned there were used units, rebuilt units, and > remanufactured units. > > The manager quoted me $850 for a used unit, and when I asked, said, > "yes they remanfuacture transmissions"....he quoted me $1,200 for a > remanufactured transmission. I then said, "you remanufacture them > yourself there right?", He said, "Yes" and so I said, and that would > then come with a "warranty", and he said, "yes". I on the phone > "greenlighted" and told him to go with one of his reman units. (The > labor quoted was $375 + whatever for oil, etc.). > > I get to the shop tonight and my bill is about $250 higher than I was > told it would be. Why The "converter" needed replacing, some ring next > to the engine and some other incidental parts that he had itemized. I > said, "no one ever called me to inform me of this and at least check > and make sure it was Okay with me", He apoligized for that. I then see > on the work order receipt I am supposed to sign it says 3 months or > 4,000 miles for a warranty and the line item reads "Transmission > Rebuild". > > I said, "Why does it not say Remanufactured Transmission"? The shop > manager then explains to me how there was no real difference, the word > rebuild is the same, etc. I told him "No, language matters and that's > why I specifically and only asked you about a remanufacturered > transmission, not a used or rebuilt transmission". He then > relunctantly concedes if he places the word "Remanufactured" on there > with transmission, by State law he has to provide a 12 month/1 year > warranty. I said, "yes, I know that, that's why I chose that option > and not a used transmission and that precise language in speaking with > you at every point". He then says, "tell you what, I'll offer you a 6 > month/8,000 mi warranty". I said that's not the point. > > I paid the $2,000 bill in full but would not sign the paper work or > accept my Jeep as the paper work is not consistent or congruent with > what he represented and I agreed to. I told him I have to think about > this matter for a few days and I will get back to them. > > Any ideas on what I should do? I am really pissed I don't have a > remanufactured transmission in my jeep and who knows, the shop might > have simply installed a used one. The warranty issues is also > important to me. Why? I was planning on selling this Jeep once out of > the shop, With only 125K miles and a reman transmission w/warranty and > in great shape...I figured it would be a safe used buy for someone. > > Any hints, tips or clues on how I should resolve this? I paid the bill > because I am a straight shooter and would have paid the bill even with > the additional needed parts assuming I was getting what was > represented. I did not sign the paper work or accept the car because > it's not what we agreed to. > > By the way, what is the difference between a remanufactured and a > rebuild? I chose reman due to it being covered by state laws > w/warranty but am not sure on the difference between the two. > *** Free account sponsored by SecureIX.com *** *** Encrypt your Internet usage with a free VPN account from http://www.SecureIX.com *** |
Re: Transmiss Shop: Ethical? What To Do? JGC
Realize that "rebuilt" and "remanufactured" are not precisely defined terms,
and in many cases they are considered synonyms. The relevant difference appears to be what is contained in your state law. I suggest that you get a copy of that law, to see what you are entitled to. If they agreed to supply you with a "remanufactured" unit for $1,200, then that is what they owe you. Legally, you could probably make them put a "remanufactured" unit in your Jeep, but that might be more trouble than it is worth. The shop should have called you about the torque converter and flex plate. It sounds as if the shop manager might have simply confused the terms "rebuilt" and "remanufactured", but if the two terms have legal ramifications in your state, that is a mistake he had no business making. Maybe you can get a refund of the difference? Earle <lanceandrew@aol.com> wrote in message news:1143593192.017220.233480@i40g2000cwc.googlegr oups.com... > Went to pick up my '96 JGC Loredeo from the shop tonight and got 3 > surprises. After learning my transmission was shot beyond reuild (so > they said), I asked the shop how much would a used one cost, and how > much for one of their remanufactured units. The manager said he would > have to call around for a used one and get back to me. Well on-line I > shopped two and learned there were used units, rebuilt units, and > remanufactured units. > > The manager quoted me $850 for a used unit, and when I asked, said, > "yes they remanfuacture transmissions"....he quoted me $1,200 for a > remanufactured transmission. I then said, "you remanufacture them > yourself there right?", He said, "Yes" and so I said, and that would > then come with a "warranty", and he said, "yes". I on the phone > "greenlighted" and told him to go with one of his reman units. (The > labor quoted was $375 + whatever for oil, etc.). > > I get to the shop tonight and my bill is about $250 higher than I was > told it would be. Why The "converter" needed replacing, some ring next > to the engine and some other incidental parts that he had itemized. I > said, "no one ever called me to inform me of this and at least check > and make sure it was Okay with me", He apoligized for that. I then see > on the work order receipt I am supposed to sign it says 3 months or > 4,000 miles for a warranty and the line item reads "Transmission > Rebuild". > > I said, "Why does it not say Remanufactured Transmission"? The shop > manager then explains to me how there was no real difference, the word > rebuild is the same, etc. I told him "No, language matters and that's > why I specifically and only asked you about a remanufacturered > transmission, not a used or rebuilt transmission". He then > relunctantly concedes if he places the word "Remanufactured" on there > with transmission, by State law he has to provide a 12 month/1 year > warranty. I said, "yes, I know that, that's why I chose that option > and not a used transmission and that precise language in speaking with > you at every point". He then says, "tell you what, I'll offer you a 6 > month/8,000 mi warranty". I said that's not the point. > > I paid the $2,000 bill in full but would not sign the paper work or > accept my Jeep as the paper work is not consistent or congruent with > what he represented and I agreed to. I told him I have to think about > this matter for a few days and I will get back to them. > > Any ideas on what I should do? I am really pissed I don't have a > remanufactured transmission in my jeep and who knows, the shop might > have simply installed a used one. The warranty issues is also > important to me. Why? I was planning on selling this Jeep once out of > the shop, With only 125K miles and a reman transmission w/warranty and > in great shape...I figured it would be a safe used buy for someone. > > Any hints, tips or clues on how I should resolve this? I paid the bill > because I am a straight shooter and would have paid the bill even with > the additional needed parts assuming I was getting what was > represented. I did not sign the paper work or accept the car because > it's not what we agreed to. > > By the way, what is the difference between a remanufactured and a > rebuild? I chose reman due to it being covered by state laws > w/warranty but am not sure on the difference between the two. > *** Free account sponsored by SecureIX.com *** *** Encrypt your Internet usage with a free VPN account from http://www.SecureIX.com *** |
Re: Transmiss Shop: Ethical? What To Do? JGC
Alternatively - have him restore the Jeep to it's previous condition, and
give your money back? J. "Earle Horton" <nurse--NOSPAM--busters@msn.com> wrote in message news:4429e476$0$20703$6d36acad@titian.nntpserver.c om... > Realize that "rebuilt" and "remanufactured" are not precisely defined > terms, > and in many cases they are considered synonyms. The relevant difference > appears to be what is contained in your state law. I suggest that you get > a > copy of that law, to see what you are entitled to. If they agreed to > supply > you with a "remanufactured" unit for $1,200, then that is what they owe > you. > Legally, you could probably make them put a "remanufactured" unit in your > Jeep, but that might be more trouble than it is worth. > > The shop should have called you about the torque converter and flex plate. > > It sounds as if the shop manager might have simply confused the terms > "rebuilt" and "remanufactured", but if the two terms have legal > ramifications in your state, that is a mistake he had no business making. > Maybe you can get a refund of the difference? > > Earle > > <lanceandrew@aol.com> wrote in message > news:1143593192.017220.233480@i40g2000cwc.googlegr oups.com... >> Went to pick up my '96 JGC Loredeo from the shop tonight and got 3 >> surprises. After learning my transmission was shot beyond reuild (so >> they said), I asked the shop how much would a used one cost, and how >> much for one of their remanufactured units. The manager said he would >> have to call around for a used one and get back to me. Well on-line I >> shopped two and learned there were used units, rebuilt units, and >> remanufactured units. >> >> The manager quoted me $850 for a used unit, and when I asked, said, >> "yes they remanfuacture transmissions"....he quoted me $1,200 for a >> remanufactured transmission. I then said, "you remanufacture them >> yourself there right?", He said, "Yes" and so I said, and that would >> then come with a "warranty", and he said, "yes". I on the phone >> "greenlighted" and told him to go with one of his reman units. (The >> labor quoted was $375 + whatever for oil, etc.). >> >> I get to the shop tonight and my bill is about $250 higher than I was >> told it would be. Why The "converter" needed replacing, some ring next >> to the engine and some other incidental parts that he had itemized. I >> said, "no one ever called me to inform me of this and at least check >> and make sure it was Okay with me", He apoligized for that. I then see >> on the work order receipt I am supposed to sign it says 3 months or >> 4,000 miles for a warranty and the line item reads "Transmission >> Rebuild". >> >> I said, "Why does it not say Remanufactured Transmission"? The shop >> manager then explains to me how there was no real difference, the word >> rebuild is the same, etc. I told him "No, language matters and that's >> why I specifically and only asked you about a remanufacturered >> transmission, not a used or rebuilt transmission". He then >> relunctantly concedes if he places the word "Remanufactured" on there >> with transmission, by State law he has to provide a 12 month/1 year >> warranty. I said, "yes, I know that, that's why I chose that option >> and not a used transmission and that precise language in speaking with >> you at every point". He then says, "tell you what, I'll offer you a 6 >> month/8,000 mi warranty". I said that's not the point. >> >> I paid the $2,000 bill in full but would not sign the paper work or >> accept my Jeep as the paper work is not consistent or congruent with >> what he represented and I agreed to. I told him I have to think about >> this matter for a few days and I will get back to them. >> >> Any ideas on what I should do? I am really pissed I don't have a >> remanufactured transmission in my jeep and who knows, the shop might >> have simply installed a used one. The warranty issues is also >> important to me. Why? I was planning on selling this Jeep once out of >> the shop, With only 125K miles and a reman transmission w/warranty and >> in great shape...I figured it would be a safe used buy for someone. >> >> Any hints, tips or clues on how I should resolve this? I paid the bill >> because I am a straight shooter and would have paid the bill even with >> the additional needed parts assuming I was getting what was >> represented. I did not sign the paper work or accept the car because >> it's not what we agreed to. >> >> By the way, what is the difference between a remanufactured and a >> rebuild? I chose reman due to it being covered by state laws >> w/warranty but am not sure on the difference between the two. >> > > > *** Free account sponsored by SecureIX.com *** > *** Encrypt your Internet usage with a free VPN account from > http://www.SecureIX.com *** |
Re: Transmiss Shop: Ethical? What To Do? JGC
Alternatively - have him restore the Jeep to it's previous condition, and
give your money back? J. "Earle Horton" <nurse--NOSPAM--busters@msn.com> wrote in message news:4429e476$0$20703$6d36acad@titian.nntpserver.c om... > Realize that "rebuilt" and "remanufactured" are not precisely defined > terms, > and in many cases they are considered synonyms. The relevant difference > appears to be what is contained in your state law. I suggest that you get > a > copy of that law, to see what you are entitled to. If they agreed to > supply > you with a "remanufactured" unit for $1,200, then that is what they owe > you. > Legally, you could probably make them put a "remanufactured" unit in your > Jeep, but that might be more trouble than it is worth. > > The shop should have called you about the torque converter and flex plate. > > It sounds as if the shop manager might have simply confused the terms > "rebuilt" and "remanufactured", but if the two terms have legal > ramifications in your state, that is a mistake he had no business making. > Maybe you can get a refund of the difference? > > Earle > > <lanceandrew@aol.com> wrote in message > news:1143593192.017220.233480@i40g2000cwc.googlegr oups.com... >> Went to pick up my '96 JGC Loredeo from the shop tonight and got 3 >> surprises. After learning my transmission was shot beyond reuild (so >> they said), I asked the shop how much would a used one cost, and how >> much for one of their remanufactured units. The manager said he would >> have to call around for a used one and get back to me. Well on-line I >> shopped two and learned there were used units, rebuilt units, and >> remanufactured units. >> >> The manager quoted me $850 for a used unit, and when I asked, said, >> "yes they remanfuacture transmissions"....he quoted me $1,200 for a >> remanufactured transmission. I then said, "you remanufacture them >> yourself there right?", He said, "Yes" and so I said, and that would >> then come with a "warranty", and he said, "yes". I on the phone >> "greenlighted" and told him to go with one of his reman units. (The >> labor quoted was $375 + whatever for oil, etc.). >> >> I get to the shop tonight and my bill is about $250 higher than I was >> told it would be. Why The "converter" needed replacing, some ring next >> to the engine and some other incidental parts that he had itemized. I >> said, "no one ever called me to inform me of this and at least check >> and make sure it was Okay with me", He apoligized for that. I then see >> on the work order receipt I am supposed to sign it says 3 months or >> 4,000 miles for a warranty and the line item reads "Transmission >> Rebuild". >> >> I said, "Why does it not say Remanufactured Transmission"? The shop >> manager then explains to me how there was no real difference, the word >> rebuild is the same, etc. I told him "No, language matters and that's >> why I specifically and only asked you about a remanufacturered >> transmission, not a used or rebuilt transmission". He then >> relunctantly concedes if he places the word "Remanufactured" on there >> with transmission, by State law he has to provide a 12 month/1 year >> warranty. I said, "yes, I know that, that's why I chose that option >> and not a used transmission and that precise language in speaking with >> you at every point". He then says, "tell you what, I'll offer you a 6 >> month/8,000 mi warranty". I said that's not the point. >> >> I paid the $2,000 bill in full but would not sign the paper work or >> accept my Jeep as the paper work is not consistent or congruent with >> what he represented and I agreed to. I told him I have to think about >> this matter for a few days and I will get back to them. >> >> Any ideas on what I should do? I am really pissed I don't have a >> remanufactured transmission in my jeep and who knows, the shop might >> have simply installed a used one. The warranty issues is also >> important to me. Why? I was planning on selling this Jeep once out of >> the shop, With only 125K miles and a reman transmission w/warranty and >> in great shape...I figured it would be a safe used buy for someone. >> >> Any hints, tips or clues on how I should resolve this? I paid the bill >> because I am a straight shooter and would have paid the bill even with >> the additional needed parts assuming I was getting what was >> represented. I did not sign the paper work or accept the car because >> it's not what we agreed to. >> >> By the way, what is the difference between a remanufactured and a >> rebuild? I chose reman due to it being covered by state laws >> w/warranty but am not sure on the difference between the two. >> > > > *** Free account sponsored by SecureIX.com *** > *** Encrypt your Internet usage with a free VPN account from > http://www.SecureIX.com *** |
Re: Transmiss Shop: Ethical? What To Do? JGC
Alternatively - have him restore the Jeep to it's previous condition, and
give your money back? J. "Earle Horton" <nurse--NOSPAM--busters@msn.com> wrote in message news:4429e476$0$20703$6d36acad@titian.nntpserver.c om... > Realize that "rebuilt" and "remanufactured" are not precisely defined > terms, > and in many cases they are considered synonyms. The relevant difference > appears to be what is contained in your state law. I suggest that you get > a > copy of that law, to see what you are entitled to. If they agreed to > supply > you with a "remanufactured" unit for $1,200, then that is what they owe > you. > Legally, you could probably make them put a "remanufactured" unit in your > Jeep, but that might be more trouble than it is worth. > > The shop should have called you about the torque converter and flex plate. > > It sounds as if the shop manager might have simply confused the terms > "rebuilt" and "remanufactured", but if the two terms have legal > ramifications in your state, that is a mistake he had no business making. > Maybe you can get a refund of the difference? > > Earle > > <lanceandrew@aol.com> wrote in message > news:1143593192.017220.233480@i40g2000cwc.googlegr oups.com... >> Went to pick up my '96 JGC Loredeo from the shop tonight and got 3 >> surprises. After learning my transmission was shot beyond reuild (so >> they said), I asked the shop how much would a used one cost, and how >> much for one of their remanufactured units. The manager said he would >> have to call around for a used one and get back to me. Well on-line I >> shopped two and learned there were used units, rebuilt units, and >> remanufactured units. >> >> The manager quoted me $850 for a used unit, and when I asked, said, >> "yes they remanfuacture transmissions"....he quoted me $1,200 for a >> remanufactured transmission. I then said, "you remanufacture them >> yourself there right?", He said, "Yes" and so I said, and that would >> then come with a "warranty", and he said, "yes". I on the phone >> "greenlighted" and told him to go with one of his reman units. (The >> labor quoted was $375 + whatever for oil, etc.). >> >> I get to the shop tonight and my bill is about $250 higher than I was >> told it would be. Why The "converter" needed replacing, some ring next >> to the engine and some other incidental parts that he had itemized. I >> said, "no one ever called me to inform me of this and at least check >> and make sure it was Okay with me", He apoligized for that. I then see >> on the work order receipt I am supposed to sign it says 3 months or >> 4,000 miles for a warranty and the line item reads "Transmission >> Rebuild". >> >> I said, "Why does it not say Remanufactured Transmission"? The shop >> manager then explains to me how there was no real difference, the word >> rebuild is the same, etc. I told him "No, language matters and that's >> why I specifically and only asked you about a remanufacturered >> transmission, not a used or rebuilt transmission". He then >> relunctantly concedes if he places the word "Remanufactured" on there >> with transmission, by State law he has to provide a 12 month/1 year >> warranty. I said, "yes, I know that, that's why I chose that option >> and not a used transmission and that precise language in speaking with >> you at every point". He then says, "tell you what, I'll offer you a 6 >> month/8,000 mi warranty". I said that's not the point. >> >> I paid the $2,000 bill in full but would not sign the paper work or >> accept my Jeep as the paper work is not consistent or congruent with >> what he represented and I agreed to. I told him I have to think about >> this matter for a few days and I will get back to them. >> >> Any ideas on what I should do? I am really pissed I don't have a >> remanufactured transmission in my jeep and who knows, the shop might >> have simply installed a used one. The warranty issues is also >> important to me. Why? I was planning on selling this Jeep once out of >> the shop, With only 125K miles and a reman transmission w/warranty and >> in great shape...I figured it would be a safe used buy for someone. >> >> Any hints, tips or clues on how I should resolve this? I paid the bill >> because I am a straight shooter and would have paid the bill even with >> the additional needed parts assuming I was getting what was >> represented. I did not sign the paper work or accept the car because >> it's not what we agreed to. >> >> By the way, what is the difference between a remanufactured and a >> rebuild? I chose reman due to it being covered by state laws >> w/warranty but am not sure on the difference between the two. >> > > > *** Free account sponsored by SecureIX.com *** > *** Encrypt your Internet usage with a free VPN account from > http://www.SecureIX.com *** |
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